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Re: windows updates installation failure

microsoft.public.windowsupdate






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Reply
  #1 (permalink)  
Old 12-31-2007
dhanna
 

Posts: n/a
Re: windows updates installation failure
Maurice,
I have 2 RPC listed, the Locator shows as stopped, other is running. I have
cleaned up and deleted wu in log.


2007-12-31 19:50:15:343 1548 f80 Agent *********** Agent: Initializing
Windows Update Agent ***********
2007-12-31 19:50:15:343 1548 f80 Agent *********** Agent: Initializing
global settings cache ***********
2007-12-31 19:50:15:343 1548 f80 Agent * WSUS server: <NULL>
2007-12-31 19:50:15:343 1548 f80 Agent * WSUS status server: <NULL>
2007-12-31 19:50:15:343 1548 f80 Agent * Target group: (Unassigned
Computers)
2007-12-31 19:50:15:343 1548 f80 Agent * Windows Update access disabled: No
2007-12-31 19:50:16:250 1548 f80 Agent * Found 2 persisted download calls
to restore
2007-12-31 19:50:16:281 1548 f80 DnldMgr Download manager restoring 2
downloads
2007-12-31 19:50:16:375 1548 f80 Agent * Successfully loaded 2 persisted
download calls.
2007-12-31 19:50:16:390 1548 f80 DnldMgr Retrieved 2 persisted download jobs
2007-12-31 19:50:16:390 1548 f80 DnldMgr *********** DnldMgr: Restoring
download [no. 0] ***********
2007-12-31 19:50:16:390 1548 f80 DnldMgr * BITS JobId =
{4D6BBD2D-6E85-4EBC-B662-39B3E9582E3B}
2007-12-31 19:50:16:390 1548 f80 DnldMgr * ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-31 19:50:16:390 1548 f80 DnldMgr * UpdateId =
{C44BF113-A360-47C2-93AD-D90FB0F29C70}.102
2007-12-31 19:50:16:437 1548 f80 DnldMgr * Restored download job.
2007-12-31 19:50:16:437 1548 f80 DnldMgr *********** DnldMgr: Restoring
download [no. 1] ***********
2007-12-31 19:50:16:437 1548 f80 DnldMgr * BITS JobId =
{8059EF95-EC78-4756-B8A9-4AABAE37477A}
2007-12-31 19:50:16:437 1548 f80 DnldMgr * ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-12-31 19:50:16:453 1548 f80 DnldMgr * UpdateId =
{749685EC-E7AC-9EF6-F410-36BAC14CBD98}.100
2007-12-31 19:50:16:484 1548 f80 DnldMgr * Restored download job.
2007-12-31 19:50:16:484 1548 f80 AU ########### AU: Initializing Automatic
Updates ###########
2007-12-31 19:50:16:484 1548 f80 AU # Approval type: Pre-install notify
(User preference)
2007-12-31 19:50:16:484 1548 f80 AU # Auto-install minor updates: No (User
preference)
2007-12-31 19:50:17:062 1548 f80 AU # Reconnecting download for 2 updates
2007-12-31 19:50:17:062 1548 f80 AU # Reconnected 2 pending download calls
2007-12-31 19:50:17:062 1548 f80 AU AU setting pending client directive to
'Download Progress'
2007-12-31 19:50:17:062 1548 f80 AU AU finished delayed initialization
2007-12-31 19:50:17:546 1548 f80 Report *********** Report: Initializing
static reporting data ***********
2007-12-31 19:50:17:546 1548 f80 Report * OS Version = 5.1.2600.2.0.65792
2007-12-31 19:50:17:593 1548 f80 Report * Computer Brand = To Be Filled By
O.E.M.
2007-12-31 19:50:17:593 1548 f80 Report * Computer Model = To Be Filled By
O.E.M.
2007-12-31 19:50:17:593 1548 f80 Report * Bios Revision = P1.20
2007-12-31 19:50:17:593 1548 f80 Report * Bios Name = Default System BIOS
2007-12-31 19:50:17:593 1548 f80 Report * Bios Release Date =
2007-06-28T00:00:00
2007-12-31 19:50:17:593 1548 f80 Report * Locale ID = 1033
2007-12-31 19:50:17:593 1548 f60 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
2007-12-31 19:50:17:593 1548 f60 DnldMgr Contacting regulation server for 2
updates.
2007-12-31 19:50:17:625 1548 f60 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-31 19:50:17:656 1548 f60 Misc Microsoft signed: Yes
2007-12-31 19:50:17:671 1548 f60 DnldMgr Regulation server path:
http://www.update.microsoft.com/v6/U...egulation.asmx.
2007-12-31 19:50:31:437 1548 f60 DnldMgr Per-Update:
c44bf113-a360-47c2-93ad-d90fb0f29c70 at rate 5500
2007-12-31 19:50:31:437 1548 f60 DnldMgr Per-Update:
749685ec-e7ac-9ef6-f410-36bac14cbd98 at rate 6000
2007-12-31 19:50:31:437 1548 f60 DnldMgr * Regulation call complete.
0x00000000
2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
C44BF113-A360-47C2-93AD-D90FB0F29C70 is "PerUpdate" regulated and can NOT
download. Sequence 9765 vs AcceptRate 5500.
2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
C44BF113-A360-47C2-93AD-D90FB0F29C70 is "PerUpdate" regulated and can NOT
download. Sequence 9765 vs AcceptRate 5500.
2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
749685EC-E7AC-9EF6-F410-36BAC14CBD98 is "PerUpdate" regulated and can NOT
download. Sequence 9765 vs AcceptRate 6000.
2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
{9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
749685EC-E7AC-9EF6-F410-36BAC14CBD98 is "PerUpdate" regulated and can NOT
download. Sequence 9765 vs AcceptRate 6000.
2007-12-31 19:50:31:453 1548 e3c AU AU checked download status and it
changed: Downloading is paused
2007-12-31 19:50:32:062 1548 f80 AU No pending client directive


"Maurice N ~ MVP" wrote:

> You must make sure these Win XP services are enabled and running:
>
> Background Intelligent Transfer Service (BITS)
> Cryptographic Services
> Remote Procedure Call (RPC)
> System Restore Service
>
> Go to Start menu >Run > MSCONFIG <enter>
> Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left; and status "Running" on the far right.
>
> Do a basic sanity check .... insure you have at least 300 MB of free space on your C drive (assuming Windows is on C).
>
> Do some cleanups:
> From main Windows Start menu, select RUN, type in
> CMD <Enter-key>
>
> type in
> net stop wuauserv <Enter-key>
>
> Go to Windows Explorer.
> Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
> Modify following as appropriate.
> If your Windows folder is C:\Windows. Look at this folder
> C:\Windows\SoftwareDistribution\Download
>
> If you find files in there, delete them. That folder is where files are stored from W U downloads.
>
> Go back to Command prompt window.
> type in
> net start wuauserv <Enter-key>
>
> EXIT <Enter-key>
>
> *** Look at the Log File ****
>
> Please post an *extract* from your Windows Update log.
> Use Notepad or Wordpad and open & look at the Windows Update log file
> C:\Windows\WindowsUpdate.log or C:\WINNT\WindowsUpdate.log
>
> Scroll down all the way. Get / copy / paste back here the set of lines for (today's ) the last session.
>
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
> Vinay wrote:
> > I have tried over 50 times to download windows updates (both express
> > automatic and custom) over the last two weeks but everytime I get a
> > message that updates failed to install. However, I am able to
> > download "office" updates. I have windows XP professional.

>

Reply With Quote
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  #2 (permalink)  
Old 01-01-2008
Engel
 

Posts: n/a
Re: windows updates installation failure
Hi dhanna,

Try this

http://www.microsoft.com/communities...7-bc7caf0ab508


Good luck and a Happy New Year 2008
- -- --

"dhanna" wrote:

> Maurice,
> I have 2 RPC listed, the Locator shows as stopped, other is running. I have
> cleaned up and deleted wu in log.
>
>
> 2007-12-31 19:50:15:343 1548 f80 Agent *********** Agent: Initializing
> Windows Update Agent ***********
> 2007-12-31 19:50:15:343 1548 f80 Agent *********** Agent: Initializing
> global settings cache ***********
> 2007-12-31 19:50:15:343 1548 f80 Agent * WSUS server: <NULL>
> 2007-12-31 19:50:15:343 1548 f80 Agent * WSUS status server: <NULL>
> 2007-12-31 19:50:15:343 1548 f80 Agent * Target group: (Unassigned
> Computers)
> 2007-12-31 19:50:15:343 1548 f80 Agent * Windows Update access disabled: No
> 2007-12-31 19:50:16:250 1548 f80 Agent * Found 2 persisted download calls
> to restore
> 2007-12-31 19:50:16:281 1548 f80 DnldMgr Download manager restoring 2
> downloads
> 2007-12-31 19:50:16:375 1548 f80 Agent * Successfully loaded 2 persisted
> download calls.
> 2007-12-31 19:50:16:390 1548 f80 DnldMgr Retrieved 2 persisted download jobs
> 2007-12-31 19:50:16:390 1548 f80 DnldMgr *********** DnldMgr: Restoring
> download [no. 0] ***********
> 2007-12-31 19:50:16:390 1548 f80 DnldMgr * BITS JobId =
> {4D6BBD2D-6E85-4EBC-B662-39B3E9582E3B}
> 2007-12-31 19:50:16:390 1548 f80 DnldMgr * ServiceId =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2007-12-31 19:50:16:390 1548 f80 DnldMgr * UpdateId =
> {C44BF113-A360-47C2-93AD-D90FB0F29C70}.102
> 2007-12-31 19:50:16:437 1548 f80 DnldMgr * Restored download job.
> 2007-12-31 19:50:16:437 1548 f80 DnldMgr *********** DnldMgr: Restoring
> download [no. 1] ***********
> 2007-12-31 19:50:16:437 1548 f80 DnldMgr * BITS JobId =
> {8059EF95-EC78-4756-B8A9-4AABAE37477A}
> 2007-12-31 19:50:16:437 1548 f80 DnldMgr * ServiceId =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2007-12-31 19:50:16:453 1548 f80 DnldMgr * UpdateId =
> {749685EC-E7AC-9EF6-F410-36BAC14CBD98}.100
> 2007-12-31 19:50:16:484 1548 f80 DnldMgr * Restored download job.
> 2007-12-31 19:50:16:484 1548 f80 AU ########### AU: Initializing Automatic
> Updates ###########
> 2007-12-31 19:50:16:484 1548 f80 AU # Approval type: Pre-install notify
> (User preference)
> 2007-12-31 19:50:16:484 1548 f80 AU # Auto-install minor updates: No (User
> preference)
> 2007-12-31 19:50:17:062 1548 f80 AU # Reconnecting download for 2 updates
> 2007-12-31 19:50:17:062 1548 f80 AU # Reconnected 2 pending download calls
> 2007-12-31 19:50:17:062 1548 f80 AU AU setting pending client directive to
> 'Download Progress'
> 2007-12-31 19:50:17:062 1548 f80 AU AU finished delayed initialization
> 2007-12-31 19:50:17:546 1548 f80 Report *********** Report: Initializing
> static reporting data ***********
> 2007-12-31 19:50:17:546 1548 f80 Report * OS Version = 5.1.2600.2.0.65792
> 2007-12-31 19:50:17:593 1548 f80 Report * Computer Brand = To Be Filled By
> O.E.M.
> 2007-12-31 19:50:17:593 1548 f80 Report * Computer Model = To Be Filled By
> O.E.M.
> 2007-12-31 19:50:17:593 1548 f80 Report * Bios Revision = P1.20
> 2007-12-31 19:50:17:593 1548 f80 Report * Bios Name = Default System BIOS
> 2007-12-31 19:50:17:593 1548 f80 Report * Bios Release Date =
> 2007-06-28T00:00:00
> 2007-12-31 19:50:17:593 1548 f80 Report * Locale ID = 1033
> 2007-12-31 19:50:17:593 1548 f60 DnldMgr *********** DnldMgr: Regulation
> Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
> 2007-12-31 19:50:17:593 1548 f60 DnldMgr Contacting regulation server for 2
> updates.
> 2007-12-31 19:50:17:625 1548 f60 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-31 19:50:17:656 1548 f60 Misc Microsoft signed: Yes
> 2007-12-31 19:50:17:671 1548 f60 DnldMgr Regulation server path:
> http://www.update.microsoft.com/v6/U...egulation.asmx.
> 2007-12-31 19:50:31:437 1548 f60 DnldMgr Per-Update:
> c44bf113-a360-47c2-93ad-d90fb0f29c70 at rate 5500
> 2007-12-31 19:50:31:437 1548 f60 DnldMgr Per-Update:
> 749685ec-e7ac-9ef6-f410-36bac14cbd98 at rate 6000
> 2007-12-31 19:50:31:437 1548 f60 DnldMgr * Regulation call complete.
> 0x00000000
> 2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
> {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
> C44BF113-A360-47C2-93AD-D90FB0F29C70 is "PerUpdate" regulated and can NOT
> download. Sequence 9765 vs AcceptRate 5500.
> 2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
> {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
> C44BF113-A360-47C2-93AD-D90FB0F29C70 is "PerUpdate" regulated and can NOT
> download. Sequence 9765 vs AcceptRate 5500.
> 2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
> {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
> 749685EC-E7AC-9EF6-F410-36BAC14CBD98 is "PerUpdate" regulated and can NOT
> download. Sequence 9765 vs AcceptRate 6000.
> 2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
> {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
> 749685EC-E7AC-9EF6-F410-36BAC14CBD98 is "PerUpdate" regulated and can NOT
> download. Sequence 9765 vs AcceptRate 6000.
> 2007-12-31 19:50:31:453 1548 e3c AU AU checked download status and it
> changed: Downloading is paused
> 2007-12-31 19:50:32:062 1548 f80 AU No pending client directive
>
>
> "Maurice N ~ MVP" wrote:
>
> > You must make sure these Win XP services are enabled and running:
> >
> > Background Intelligent Transfer Service (BITS)
> > Cryptographic Services
> > Remote Procedure Call (RPC)
> > System Restore Service
> >
> > Go to Start menu >Run > MSCONFIG <enter>
> > Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left; and status "Running" on the far right.
> >
> > Do a basic sanity check .... insure you have at least 300 MB of free space on your C drive (assuming Windows is on C).
> >
> > Do some cleanups:
> > From main Windows Start menu, select RUN, type in
> > CMD <Enter-key>
> >
> > type in
> > net stop wuauserv <Enter-key>
> >
> > Go to Windows Explorer.
> > Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
> > Modify following as appropriate.
> > If your Windows folder is C:\Windows. Look at this folder
> > C:\Windows\SoftwareDistribution\Download
> >
> > If you find files in there, delete them. That folder is where files are stored from W U downloads.
> >
> > Go back to Command prompt window.
> > type in
> > net start wuauserv <Enter-key>
> >
> > EXIT <Enter-key>
> >
> > *** Look at the Log File ****
> >
> > Please post an *extract* from your Windows Update log.
> > Use Notepad or Wordpad and open & look at the Windows Update log file
> > C:\Windows\WindowsUpdate.log or C:\WINNT\WindowsUpdate.log
> >
> > Scroll down all the way. Get / copy / paste back here the set of lines for (today's ) the last session.
> >
> > --
> > Maurice N
> > MVP Windows - Shell / User
> > -----
> >
> > Vinay wrote:
> > > I have tried over 50 times to download windows updates (both express
> > > automatic and custom) over the last two weeks but everytime I get a
> > > message that updates failed to install. However, I am able to
> > > download "office" updates. I have windows XP professional.

> >

Reply With Quote
  #3 (permalink)  
Old 01-01-2008
dhanna
 

Posts: n/a
Re: windows updates installation failure
Thanks for your post Engel, however, link did not produce logical info for me.
I did look up the problem another way and found solution in
http://support.microsoft.com/kb/943144/en-us, as my ms windows installer 3.1
also caused problems.
All downloads ok now.
Wish you a HAppy 2008 and beyond.

"Engel" wrote:

> Hi dhanna,
>
> Try this
>
> http://www.microsoft.com/communities...7-bc7caf0ab508
>
>
> Good luck and a Happy New Year 2008
> - -- --
>
> "dhanna" wrote:
>
> > Maurice,
> > I have 2 RPC listed, the Locator shows as stopped, other is running. I have
> > cleaned up and deleted wu in log.
> >
> >
> > 2007-12-31 19:50:15:343 1548 f80 Agent *********** Agent: Initializing
> > Windows Update Agent ***********
> > 2007-12-31 19:50:15:343 1548 f80 Agent *********** Agent: Initializing
> > global settings cache ***********
> > 2007-12-31 19:50:15:343 1548 f80 Agent * WSUS server: <NULL>
> > 2007-12-31 19:50:15:343 1548 f80 Agent * WSUS status server: <NULL>
> > 2007-12-31 19:50:15:343 1548 f80 Agent * Target group: (Unassigned
> > Computers)
> > 2007-12-31 19:50:15:343 1548 f80 Agent * Windows Update access disabled: No
> > 2007-12-31 19:50:16:250 1548 f80 Agent * Found 2 persisted download calls
> > to restore
> > 2007-12-31 19:50:16:281 1548 f80 DnldMgr Download manager restoring 2
> > downloads
> > 2007-12-31 19:50:16:375 1548 f80 Agent * Successfully loaded 2 persisted
> > download calls.
> > 2007-12-31 19:50:16:390 1548 f80 DnldMgr Retrieved 2 persisted download jobs
> > 2007-12-31 19:50:16:390 1548 f80 DnldMgr *********** DnldMgr: Restoring
> > download [no. 0] ***********
> > 2007-12-31 19:50:16:390 1548 f80 DnldMgr * BITS JobId =
> > {4D6BBD2D-6E85-4EBC-B662-39B3E9582E3B}
> > 2007-12-31 19:50:16:390 1548 f80 DnldMgr * ServiceId =
> > {9482F4B4-E343-43B6-B170-9A65BC822C77}
> > 2007-12-31 19:50:16:390 1548 f80 DnldMgr * UpdateId =
> > {C44BF113-A360-47C2-93AD-D90FB0F29C70}.102
> > 2007-12-31 19:50:16:437 1548 f80 DnldMgr * Restored download job.
> > 2007-12-31 19:50:16:437 1548 f80 DnldMgr *********** DnldMgr: Restoring
> > download [no. 1] ***********
> > 2007-12-31 19:50:16:437 1548 f80 DnldMgr * BITS JobId =
> > {8059EF95-EC78-4756-B8A9-4AABAE37477A}
> > 2007-12-31 19:50:16:437 1548 f80 DnldMgr * ServiceId =
> > {9482F4B4-E343-43B6-B170-9A65BC822C77}
> > 2007-12-31 19:50:16:453 1548 f80 DnldMgr * UpdateId =
> > {749685EC-E7AC-9EF6-F410-36BAC14CBD98}.100
> > 2007-12-31 19:50:16:484 1548 f80 DnldMgr * Restored download job.
> > 2007-12-31 19:50:16:484 1548 f80 AU ########### AU: Initializing Automatic
> > Updates ###########
> > 2007-12-31 19:50:16:484 1548 f80 AU # Approval type: Pre-install notify
> > (User preference)
> > 2007-12-31 19:50:16:484 1548 f80 AU # Auto-install minor updates: No (User
> > preference)
> > 2007-12-31 19:50:17:062 1548 f80 AU # Reconnecting download for 2 updates
> > 2007-12-31 19:50:17:062 1548 f80 AU # Reconnected 2 pending download calls
> > 2007-12-31 19:50:17:062 1548 f80 AU AU setting pending client directive to
> > 'Download Progress'
> > 2007-12-31 19:50:17:062 1548 f80 AU AU finished delayed initialization
> > 2007-12-31 19:50:17:546 1548 f80 Report *********** Report: Initializing
> > static reporting data ***********
> > 2007-12-31 19:50:17:546 1548 f80 Report * OS Version = 5.1.2600.2.0.65792
> > 2007-12-31 19:50:17:593 1548 f80 Report * Computer Brand = To Be Filled By
> > O.E.M.
> > 2007-12-31 19:50:17:593 1548 f80 Report * Computer Model = To Be Filled By
> > O.E.M.
> > 2007-12-31 19:50:17:593 1548 f80 Report * Bios Revision = P1.20
> > 2007-12-31 19:50:17:593 1548 f80 Report * Bios Name = Default System BIOS
> > 2007-12-31 19:50:17:593 1548 f80 Report * Bios Release Date =
> > 2007-06-28T00:00:00
> > 2007-12-31 19:50:17:593 1548 f80 Report * Locale ID = 1033
> > 2007-12-31 19:50:17:593 1548 f60 DnldMgr *********** DnldMgr: Regulation
> > Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
> > 2007-12-31 19:50:17:593 1548 f60 DnldMgr Contacting regulation server for 2
> > updates.
> > 2007-12-31 19:50:17:625 1548 f60 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2007-12-31 19:50:17:656 1548 f60 Misc Microsoft signed: Yes
> > 2007-12-31 19:50:17:671 1548 f60 DnldMgr Regulation server path:
> > http://www.update.microsoft.com/v6/U...egulation.asmx.
> > 2007-12-31 19:50:31:437 1548 f60 DnldMgr Per-Update:
> > c44bf113-a360-47c2-93ad-d90fb0f29c70 at rate 5500
> > 2007-12-31 19:50:31:437 1548 f60 DnldMgr Per-Update:
> > 749685ec-e7ac-9ef6-f410-36bac14cbd98 at rate 6000
> > 2007-12-31 19:50:31:437 1548 f60 DnldMgr * Regulation call complete.
> > 0x00000000
> > 2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
> > {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
> > C44BF113-A360-47C2-93AD-D90FB0F29C70 is "PerUpdate" regulated and can NOT
> > download. Sequence 9765 vs AcceptRate 5500.
> > 2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
> > {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
> > C44BF113-A360-47C2-93AD-D90FB0F29C70 is "PerUpdate" regulated and can NOT
> > download. Sequence 9765 vs AcceptRate 5500.
> > 2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
> > {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
> > 749685EC-E7AC-9EF6-F410-36BAC14CBD98 is "PerUpdate" regulated and can NOT
> > download. Sequence 9765 vs AcceptRate 6000.
> > 2007-12-31 19:50:31:453 1548 f60 DnldMgr Regulation:
> > {9482F4B4-E343-43B6-B170-9A65BC822C77} - Update
> > 749685EC-E7AC-9EF6-F410-36BAC14CBD98 is "PerUpdate" regulated and can NOT
> > download. Sequence 9765 vs AcceptRate 6000.
> > 2007-12-31 19:50:31:453 1548 e3c AU AU checked download status and it
> > changed: Downloading is paused
> > 2007-12-31 19:50:32:062 1548 f80 AU No pending client directive
> >
> >
> > "Maurice N ~ MVP" wrote:
> >
> > > You must make sure these Win XP services are enabled and running:
> > >
> > > Background Intelligent Transfer Service (BITS)
> > > Cryptographic Services
> > > Remote Procedure Call (RPC)
> > > System Restore Service
> > >
> > > Go to Start menu >Run > MSCONFIG <enter>
> > > Click on the "Services" Tab & review these services. They should have a green "tick/check" mark on left; and status "Running" on the far right.
> > >
> > > Do a basic sanity check .... insure you have at least 300 MB of free space on your C drive (assuming Windows is on C).
> > >
> > > Do some cleanups:
> > > From main Windows Start menu, select RUN, type in
> > > CMD <Enter-key>
> > >
> > > type in
> > > net stop wuauserv <Enter-key>
> > >
> > > Go to Windows Explorer.
> > > Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
> > > Modify following as appropriate.
> > > If your Windows folder is C:\Windows. Look at this folder
> > > C:\Windows\SoftwareDistribution\Download
> > >
> > > If you find files in there, delete them. That folder is where files are stored from W U downloads.
> > >
> > > Go back to Command prompt window.
> > > type in
> > > net start wuauserv <Enter-key>
> > >
> > > EXIT <Enter-key>
> > >
> > > *** Look at the Log File ****
> > >
> > > Please post an *extract* from your Windows Update log.
> > > Use Notepad or Wordpad and open & look at the Windows Update log file
> > > C:\Windows\WindowsUpdate.log or C:\WINNT\WindowsUpdate.log
> > >
> > > Scroll down all the way. Get / copy / paste back here the set of lines for (today's ) the last session.
> > >
> > > --
> > > Maurice N
> > > MVP Windows - Shell / User
> > > -----
> > >
> > > Vinay wrote:
> > > > I have tried over 50 times to download windows updates (both express
> > > > automatic and custom) over the last two weeks but everytime I get a
> > > > message that updates failed to install. However, I am able to
> > > > download "office" updates. I have windows XP professional.
> > >

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