1. Uninstall your ISP-supplied Norton application via Add/Remove Programs.
2. Enable the Windows Firewall.
3. Run this removal tool:
4. Download/install another anti-virus application of your choosing (but
nothing by Norton or McAfee). If cost is a factor, here are two free ones:
I no longer recommend AVG Anti-Virus, Free or Pro.
Your anti-virus application should be configured to seek and install updates
automatically, daily, at a time when the machine is usually running and
connected to the internet. It should also be configured to run a full
system scan a few minutes after seeking/installing updates, also daily.
Anything less is simply insufficient these days.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
> My ISP is Yahoo/ATT, and they recently changed to Symantec for virus
> scanning. Ever since they did this, I have a few problems with my
> 1) When I boot, wuauclt says it can't find memory to execute and bends.
> 2) I get wuauclt.exe has encountered a problem and needs to close.
> I can select end, debug, or anything else, and I will continue to get
> error messages ad nauseum. The only way Ive found around it is to keep
> those error windows open and move them to the side of my screen.
> At the same time, I can't get WMI updates from symantec - just says it
> download, and now I can't get Windows updates either - when I go to the
> to download, I end up with IE 7 giving a not found on the page. In fact,
> microsoft.com can't even give me a list of what patches I've downloaded
> (although it tells me I have it set to automatically load critical patches
> on my machine, even though my security center tells me that I've stopped
> that service). I stopped the security center service when I installed
> anti-virus from my ISP to avoid conflicts.
> I am running an HP pavilion a710n on XP home, version 2002, service pack
> I keep going back Symantec and microsoft trying to get those patches
> installed, but to no avail - also I would really appreciate trying to get
> the ausuclt errors to go away.
> I did try some advice to remove some dll's from the windows 32 directory,
> but some of the files it told me to remove I didn't even have, so haven't
> been successful there.
> Thanks for any help you can give me.