
01-25-2008
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RE: Error 0x80072ee7
This error is most likely caused by one of the following conditions:
1. Some third party programs affect the Windows Update service.
2. DNS was improperly configured.
3. The Windows Update Temporary folder is corrupted.
Let us refer to following steps to troubleshoot the issue.
Some third party programs can affect the Windows Update service. If you are
running any third party applications such as Spyblocker, Internet or web
accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to enable them again after
completing the update process.
Step 1: Configure the connection to obtain an IP address automatically
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1. Click "Start", click "Run", input "NCPA.CPL" (without quotations) and
press "Enter".
2. Right-click the network connection and click "Properties".
3. Click to highlight "Internet Protocol (TCP/IP)" and click "Properties".
4. Check "Obtain an IP address automatically" and "Obtain DNS server address
automatically".
5. Click "OK".
Step 2: Rename the SoftwareDistribution folder
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1. Click Start, click Run, and type "cmd" (without the quotes) and press
Enter. Please run the following command in the opened window to stop the
Automatic Updates service.
Type in "net stop WuAuServ" (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if it
failed, please let me know before performing any further steps and include
any error messages you may have received when it failed.
2. Click Start, click Run, and type in "%windir%" (without the quotes) and
press Enter.
3. In the opened folder, look for the folder named "SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without the
quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and press
Enter.
Type the command "net start WuAuServ" (without the quotes) in the opened
window to restart the Automatic Updates service.
Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may have
received when it failed.
Best Regards,
Calven
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