Start a free Windows Update support incident request:
Support for Windows Update:
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
For enterprise customers, support for security updates is available through
your usual support contacts.
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
> I wish Auto Update would somehow tell you that a download or install
> before it logs all those lines in the winlog file. I just checked Win
> Update and saw that it attempted to install KB934238 every day and even
> multiple times a day for the last 3 weeks but failed with the error code
> 0x80242006. And I don't even have the Auto Update set to install, just
> download (now changed to not even download, just notify me). PA Bear, it
> IS listed as a Critical Update so it is in Automatic Updates. I have
> hidden it, but I think since it is "critical", it may come back. IE7 came
> back (twice!) after being hidden and it is not critical.
> Can't Microsoft pull this update when it knows the system is in English???
> They know everything else about our systems, they should know what
> it uses. I don't get updates for Win 2000 since I have XP so it should be
> easy for them to do.