0x80072EE7 error

Hi gang,

I have encountered a challenge when connecting to Windows Update. I get the
0x80072EE7 error.

I've tried the following:

- Checked the Hosts file for any static IP addresses - nothing
- I tried the guided help - no luck
- Internet connectivity is fine
- Firewall has been eliminated as a problem
- I had used a software accelerator (ashampoo); however I removed it and
then reset the Internet connection settings using DRTCP
- Windows Update and Microsoft Update have been added to the Trusted Sites
list
- I removed the proxy server entry from the WinHTTP proxy configuration
- Background Intelligent Transfer Service is running properly
- Event Log is running properly
- Cryptographic Service is fine
- cache is cleared
- The system has been restarted
- Easycleaner and Xtech show nothing unusual in the startups - programs or
services

As you can see, I have exhausted the MS suggestions. I really hope someone
can help!

You did not list any AVs ... is NOD32 Version 2.7.39 installed ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Gent wrote:

> Hi gang,
>
> I have encountered a challenge when connecting to Windows Update. I get the
> 0x80072EE7 error.
>
> I've tried the following:
>
> - Checked the Hosts file for any static IP addresses - nothing
> - I tried the guided help - no luck
> - Internet connectivity is fine
> - Firewall has been eliminated as a problem
> - I had used a software accelerator (ashampoo); however I removed it and
> then reset the Internet connection settings using DRTCP
> - Windows Update and Microsoft Update have been added to the Trusted Sites
> list
> - I removed the proxy server entry from the WinHTTP proxy configuration
> - Background Intelligent Transfer Service is running properly
> - Event Log is running properly
> - Cryptographic Service is fine
> - cache is cleared
> - The system has been restarted
> - Easycleaner and Xtech show nothing unusual in the startups - programs or
> services
>
> As you can see, I have exhausted the MS suggestions. I really hope someone
> can help!
>
>

My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
disabling that with no luck.



"MowGreen [MVP]" wrote:

> You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Gent wrote:
>
> > Hi gang,
> >
> > I have encountered a challenge when connecting to Windows Update. I get the
> > 0x80072EE7 error.
> >
> > I've tried the following:
> >
> > - Checked the Hosts file for any static IP addresses - nothing
> > - I tried the guided help - no luck
> > - Internet connectivity is fine
> > - Firewall has been eliminated as a problem
> > - I had used a software accelerator (ashampoo); however I removed it and
> > then reset the Internet connection settings using DRTCP
> > - Windows Update and Microsoft Update have been added to the Trusted Sites
> > list
> > - I removed the proxy server entry from the WinHTTP proxy configuration
> > - Background Intelligent Transfer Service is running properly
> > - Event Log is running properly
> > - Cryptographic Service is fine
> > - cache is cleared
> > - The system has been restarted
> > - Easycleaner and Xtech show nothing unusual in the startups - programs or
> > services
> >
> > As you can see, I have exhausted the MS suggestions. I really hope someone
> > can help!
> >
> >
>

"Gent" wrote:

> Hi gang,
>
> I have encountered a challenge when connecting to Windows Update. I get the
> 0x80072EE7 error.
>
> I've tried the following:
>
> - Checked the Hosts file for any static IP addresses - nothing
> - I tried the guided help - no luck
> - Internet connectivity is fine
> - Firewall has been eliminated as a problem
> - I had used a software accelerator (ashampoo); however I removed it and
> then reset the Internet connection settings using DRTCP
> - Windows Update and Microsoft Update have been added to the Trusted Sites
> list
> - I removed the proxy server entry from the WinHTTP proxy configuration
> - Background Intelligent Transfer Service is running properly
> - Event Log is running properly
> - Cryptographic Service is fine
> - cache is cleared
> - The system has been restarted
> - Easycleaner and Xtech show nothing unusual in the startups - programs or
> services
>
> As you can see, I have exhausted the MS suggestions. I really hope someone
> can help!
>
>

What was the name of the proxy server that was removed ?
Have you disabled the Trend firewall, enabled the native XP firewall,
and then done a manual visit to Windows Update ?
What is Xtech ?
Can you Stop the Automatic Updates service via the Services console and
then restart it [Start > Run > type in services.msc > Click OK] ?

Try another manual visit to Windows Update, when the error occurs close
Internet Explorer, and then go to Start > Run > type in

%windir%\windowsupdate.log
Click OK or press Enter

Please post the last 30 or so lines of the log in your reply, Gent.


MowGreen [MVP 2003-2008]
===============
-*343-* FDNY
Never Forgotten
===============



Gent wrote:
> My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
> disabling that with no luck.
>
>
>
> "MowGreen [MVP]" wrote:
>
>
>>You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Gent wrote:
>>
>>
>>>Hi gang,
>>>
>>>I have encountered a challenge when connecting to Windows Update. I get the
>>>0x80072EE7 error.
>>>
>>>I've tried the following:
>>>
>>>- Checked the Hosts file for any static IP addresses - nothing
>>>- I tried the guided help - no luck
>>>- Internet connectivity is fine
>>>- Firewall has been eliminated as a problem
>>>- I had used a software accelerator (ashampoo); however I removed it and
>>>then reset the Internet connection settings using DRTCP
>>>- Windows Update and Microsoft Update have been added to the Trusted Sites
>>>list
>>>- I removed the proxy server entry from the WinHTTP proxy configuration
>>>- Background Intelligent Transfer Service is running properly
>>>- Event Log is running properly
>>>- Cryptographic Service is fine
>>>- cache is cleared
>>>- The system has been restarted
>>>- Easycleaner and Xtech show nothing unusual in the startups - programs or
>>>services
>>>
>>>As you can see, I have exhausted the MS suggestions. I really hope someone
>>>can help!
>>>
>>>
>>

I am having the same problem - here is my logfile
2007-12-19 11:10:19:531 1544 664 AU ########### AU: Setting new AU options
###########
2007-12-19 11:10:19:531 1544 664 AU Setting AU Approval Type to 4
2007-12-19 11:10:19:531 1544 664 AU Setting Install Schedule Day to 5
2007-12-19 11:10:19:531 1544 664 AU Setting Install Schedule Time to 6
2007-12-19 11:10:19:531 1544 664 AU # Policy changed, AU refresh required
= No
2007-12-19 11:10:19:531 1544 664 AU # Approval type: Scheduled (User
preference)
2007-12-19 11:10:19:531 1544 664 AU # Scheduled install day/time: Thursday
at 6:00
2007-12-19 11:10:19:531 1544 664 AU # Auto-install minor updates: Yes
(User preference)
2007-12-19 11:10:19:531 1544 664 AU AU settings changed through User
Preference.
2007-12-19 11:10:19:546 1544 664 AU Setting AU scheduled install time to
2007-12-20 11:00:00
2007-12-19 11:12:00:859 2448 690 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2007-12-19 11:12:00:859 2448 690 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-19 11:12:00:859 2448 690 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
2007-12-19 11:12:00:921 1544 2c8 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2007-12-19 11:12:00:937 1544 2c8 Misc Microsoft signed: Yes
2007-12-19 11:12:00:968 1460 290 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2007-12-19 11:12:00:968 1460 290 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-19 11:12:00:968 1460 290 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-12-19 11:12:00:968 1460 290 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-12-19 11:12:01:015 2448 690 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2007-12-19 11:12:01:015 2448 690 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2007-12-19 11:12:01:015 2448 690 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-19 11:12:01:062 2448 690 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-19 11:12:01:078 2448 690 Misc Microsoft signed: Yes
2007-12-19 11:12:02:468 2448 690 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7...r/wuredir.cab:
error 0x80072ee7
2007-12-19 11:12:02:468 2448 690 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-19 11:12:02:468 2448 690 Misc Microsoft signed: Yes
2007-12-19 11:12:02:828 2448 690 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-19 11:12:02:843 2448 690 Misc Microsoft signed: Yes
2007-12-19 11:12:02:890 2448 690 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2007-12-19 11:12:02:890 2448 690 Misc Microsoft signed: Yes
2007-12-19 11:12:02:968 2448 690 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2007-12-19 11:12:02:984 2448 690 Misc Microsoft signed: Yes
2007-12-19 11:12:03:000 2448 690 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7...sus3setup.cab: error 0x80072ee7


"MowGreen [MVP]" wrote:

> What was the name of the proxy server that was removed ?
> Have you disabled the Trend firewall, enabled the native XP firewall,
> and then done a manual visit to Windows Update ?
> What is Xtech ?
> Can you Stop the Automatic Updates service via the Services console and
> then restart it [Start > Run > type in services.msc > Click OK] ?
>
> Try another manual visit to Windows Update, when the error occurs close
> Internet Explorer, and then go to Start > Run > type in
>
> %windir%\windowsupdate.log
> Click OK or press Enter
>
> Please post the last 30 or so lines of the log in your reply, Gent.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> -*343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Gent wrote:
> > My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
> > disabling that with no luck.
> >
> >
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>Gent wrote:
> >>
> >>
> >>>Hi gang,
> >>>
> >>>I have encountered a challenge when connecting to Windows Update. I get the
> >>>0x80072EE7 error.
> >>>
> >>>I've tried the following:
> >>>
> >>>- Checked the Hosts file for any static IP addresses - nothing
> >>>- I tried the guided help - no luck
> >>>- Internet connectivity is fine
> >>>- Firewall has been eliminated as a problem
> >>>- I had used a software accelerator (ashampoo); however I removed it and
> >>>then reset the Internet connection settings using DRTCP
> >>>- Windows Update and Microsoft Update have been added to the Trusted Sites
> >>>list
> >>>- I removed the proxy server entry from the WinHTTP proxy configuration
> >>>- Background Intelligent Transfer Service is running properly
> >>>- Event Log is running properly
> >>>- Cryptographic Service is fine
> >>>- cache is cleared
> >>>- The system has been restarted
> >>>- Easycleaner and Xtech show nothing unusual in the startups - programs or
> >>>services
> >>>
> >>>As you can see, I have exhausted the MS suggestions. I really hope someone
> >>>can help!
> >>>
> >>>
> >>
>

"guzarva" wrote:

>
>
> "Gent" wrote:
>
> > Hi gang,
> >
> > I have encountered a challenge when connecting to Windows Update. I get the
> > 0x80072EE7 error.
> >
> > I've tried the following:
> >
> > - Checked the Hosts file for any static IP addresses - nothing
> > - I tried the guided help - no luck
> > - Internet connectivity is fine
> > - Firewall has been eliminated as a problem
> > - I had used a software accelerator (ashampoo); however I removed it and
> > then reset the Internet connection settings using DRTCP
> > - Windows Update and Microsoft Update have been added to the Trusted Sites
> > list
> > - I removed the proxy server entry from the WinHTTP proxy configuration
> > - Background Intelligent Transfer Service is running properly
> > - Event Log is running properly
> > - Cryptographic Service is fine
> > - cache is cleared
> > - The system has been restarted
> > - Easycleaner and Xtech show nothing unusual in the startups - programs or
> > services
> >
> > As you can see, I have exhausted the MS suggestions. I really hope someone
> > can help!
> >
> >

I'm sorry but wasthere supposed to be asolution here?

"guzarva" wrote:

>
>
> "guzarva" wrote:
>
> >
> >
> > "Gent" wrote:
> >
> > > Hi gang,
> > >
> > > I have encountered a challenge when connecting to Windows Update. I get the
> > > 0x80072EE7 error.
> > >
> > > I've tried the following:
> > >
> > > - Checked the Hosts file for any static IP addresses - nothing
> > > - I tried the guided help - no luck
> > > - Internet connectivity is fine
> > > - Firewall has been eliminated as a problem
> > > - I had used a software accelerator (ashampoo); however I removed it and
> > > then reset the Internet connection settings using DRTCP
> > > - Windows Update and Microsoft Update have been added to the Trusted Sites
> > > list
> > > - I removed the proxy server entry from the WinHTTP proxy configuration
> > > - Background Intelligent Transfer Service is running properly
> > > - Event Log is running properly
> > > - Cryptographic Service is fine
> > > - cache is cleared
> > > - The system has been restarted
> > > - Easycleaner and Xtech show nothing unusual in the startups - programs or
> > > services
> > >
> > > As you can see, I have exhausted the MS suggestions. I really hope someone
> > > can help!
> > >
> > >

Gent - try this
download fixwareout -
http://www.bleepingcomputer.com/file...Fixwareout.exe
Note: You will need to run this tool while having an Internet Connection.
The tool will download other files while running.
Save it to your desktop and run it. Click Next, then Install, make sure "Run
fixit" is checked and click Finish.
The fix will begin; follow the prompts.
If your firewall gives an alert, (because this tool will download an
additional files from the internet), please don't let your firewall block it,
but allow it instead.
You will be asked to reboot your computer; please do so. Your system may
take longer than usual to load; this is normal.
Once the desktop loads a text file will open (report.txt).

After that try the microsoft update - it worked great for me.
If you think about it, let me know.

"Gent" wrote:

> My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
> disabling that with no luck.
>
>
>
> "MowGreen [MVP]" wrote:
>
> > You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
> >
> > MowGreen [MVP 2003-2008]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> >
> >
> > Gent wrote:
> >
> > > Hi gang,
> > >
> > > I have encountered a challenge when connecting to Windows Update. I get the
> > > 0x80072EE7 error.
> > >
> > > I've tried the following:
> > >
> > > - Checked the Hosts file for any static IP addresses - nothing
> > > - I tried the guided help - no luck
> > > - Internet connectivity is fine
> > > - Firewall has been eliminated as a problem
> > > - I had used a software accelerator (ashampoo); however I removed it and
> > > then reset the Internet connection settings using DRTCP
> > > - Windows Update and Microsoft Update have been added to the Trusted Sites
> > > list
> > > - I removed the proxy server entry from the WinHTTP proxy configuration
> > > - Background Intelligent Transfer Service is running properly
> > > - Event Log is running properly
> > > - Cryptographic Service is fine
> > > - cache is cleared
> > > - The system has been restarted
> > > - Easycleaner and Xtech show nothing unusual in the startups - programs or
> > > services
> > >
> > > As you can see, I have exhausted the MS suggestions. I really hope someone
> > > can help!
> > >
> > >
> >

What makes you think that Gent's system is infected with malware ?
Is your system infected and getting the 0x80072EE7 error ?


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


michgal2k wrote:

> Gent - try this
> download fixwareout -
> http://www.bleepingcomputer.com/file...Fixwareout.exe
> Note: You will need to run this tool while having an Internet Connection.
> The tool will download other files while running.
> Save it to your desktop and run it. Click Next, then Install, make sure "Run
> fixit" is checked and click Finish.
> The fix will begin; follow the prompts.
> If your firewall gives an alert, (because this tool will download an
> additional files from the internet), please don't let your firewall block it,
> but allow it instead.
> You will be asked to reboot your computer; please do so. Your system may
> take longer than usual to load; this is normal.
> Once the desktop loads a text file will open (report.txt).
>
> After that try the microsoft update - it worked great for me.
> If you think about it, let me know.
>
> "Gent" wrote:
>
>
>>My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
>>disabling that with no luck.
>>
>>
>>
>>"MowGreen [MVP]" wrote:
>>
>>
>>>You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
>>>
>>>MowGreen [MVP 2003-2008]
>>>===============
>>> *-343-* FDNY
>>>Never Forgotten
>>>===============
>>>
>>>
>>>
>>>Gent wrote:
>>>
>>>
>>>>Hi gang,
>>>>
>>>>I have encountered a challenge when connecting to Windows Update. I get the
>>>>0x80072EE7 error.
>>>>
>>>>I've tried the following:
>>>>
>>>>- Checked the Hosts file for any static IP addresses - nothing
>>>>- I tried the guided help - no luck
>>>>- Internet connectivity is fine
>>>>- Firewall has been eliminated as a problem
>>>>- I had used a software accelerator (ashampoo); however I removed it and
>>>>then reset the Internet connection settings using DRTCP
>>>>- Windows Update and Microsoft Update have been added to the Trusted Sites
>>>>list
>>>>- I removed the proxy server entry from the WinHTTP proxy configuration
>>>>- Background Intelligent Transfer Service is running properly
>>>>- Event Log is running properly
>>>>- Cryptographic Service is fine
>>>>- cache is cleared
>>>>- The system has been restarted
>>>>- Easycleaner and Xtech show nothing unusual in the startups - programs or
>>>>services
>>>>
>>>>As you can see, I have exhausted the MS suggestions. I really hope someone
>>>>can help!
>>>>
>>>>
>>>