0x80072EE7 error

On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com>
wrote:
> Gent - try this
> download fixwareout -http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
> Note: You will need to run this tool while having an Internet Connection.
> The tool will download other files while running.
> Save it to your desktop and run it. Click Next, then Install, make sure "Run
> fixit" is checked and click Finish.
> The fix will begin; follow the prompts.
> If your firewall gives an alert, (because this tool will download an
> additional files from the internet), please don't let your firewall block it,
> but allow it instead.
> You will be asked to reboot your computer; please do so. Your system may
> take longer than usual to load; this is normal.
> Once the desktop loads a text file will open (report.txt).
>
> After that try the microsoft update - it worked great for me.
> If you think about it, let me know.
>
>
>
> "Gent" wrote:
> > My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
> > disabling that with no luck.
>
> > "MowGreen [MVP]" wrote:
>
> > > You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
>
> > > MowGreen [MVP 2003-2008]
> > > ===============
> > > *-343-* FDNY
> > > Never Forgotten
> > > ===============
>
> > > Gent wrote:
>
> > > > Hi gang,
>
> > > > I have encountered a challenge when connecting to Windows Update. I get the
> > > > 0x80072EE7 error.
>
> > > > I've tried the following:
>
> > > > - Checked the Hosts file for any static IP addresses - nothing
> > > > - I tried the guided help - no luck
> > > > - Internet connectivity is fine
> > > > - Firewall has been eliminated as a problem
> > > > - I had used a software accelerator (ashampoo); however I removed it and
> > > > then reset the Internet connection settings using DRTCP
> > > > - Windows Update and Microsoft Update have been added to the Trusted Sites
> > > > list
> > > > - I removed the proxy server entry from the WinHTTP proxy configuration
> > > > - Background Intelligent Transfer Service is running properly
> > > > - Event Log is running properly
> > > > - Cryptographic Service is fine
> > > > - cache is cleared
> > > > - The system has been restarted
> > > > - Easycleaner and Xtech show nothing unusual in the startups - programs or
> > > > services
>
> > > > As you can see, I have exhausted the MS suggestions. I really hope someone
> > > > can help!- Hide quoted text -
>
> - Show quoted text -

All:
I have tried everything suggested by Microsoft plus these posts.
The last thing was to run fixwareout.exe Unfortunately, non of these
fixes have worked ! I Still the Error 0x80072EE7 when attempting to
get MS XP Updates! Any suggestions.

Please post the name[s] of the installed antivirus/security software
that is installed .
Thanks.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



rspires@ohiohills.com wrote:

> On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com>
> wrote:
>
>>Gent - try this
>>download fixwareout -http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
>>Note: You will need to run this tool while having an Internet Connection.
>>The tool will download other files while running.
>>Save it to your desktop and run it. Click Next, then Install, make sure "Run
>>fixit" is checked and click Finish.
>>The fix will begin; follow the prompts.
>>If your firewall gives an alert, (because this tool will download an
>>additional files from the internet), please don't let your firewall block it,
>>but allow it instead.
>>You will be asked to reboot your computer; please do so. Your system may
>>take longer than usual to load; this is normal.
>>Once the desktop loads a text file will open (report.txt).
>>
>>After that try the microsoft update - it worked great for me.
>>If you think about it, let me know.
>>
>>
>>
>>"Gent" wrote:
>>
>>>My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
>>>disabling that with no luck.
>>
>>>"MowGreen [MVP]" wrote:
>>
>>>>You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
>>
>>>>MowGreen [MVP 2003-2008]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>
>>>>Gent wrote:
>>
>>>>>Hi gang,
>>
>>>>>I have encountered a challenge when connecting to Windows Update. I get the
>>>>>0x80072EE7 error.
>>
>>>>>I've tried the following:
>>
>>>>>- Checked the Hosts file for any static IP addresses - nothing
>>>>>- I tried the guided help - no luck
>>>>>- Internet connectivity is fine
>>>>>- Firewall has been eliminated as a problem
>>>>>- I had used a software accelerator (ashampoo); however I removed it and
>>>>>then reset the Internet connection settings using DRTCP
>>>>>- Windows Update and Microsoft Update have been added to the Trusted Sites
>>>>>list
>>>>>- I removed the proxy server entry from the WinHTTP proxy configuration
>>>>>- Background Intelligent Transfer Service is running properly
>>>>>- Event Log is running properly
>>>>>- Cryptographic Service is fine
>>>>>- cache is cleared
>>>>>- The system has been restarted
>>>>>- Easycleaner and Xtech show nothing unusual in the startups - programs or
>>>>>services
>>
>>>>>As you can see, I have exhausted the MS suggestions. I really hope someone
>>>>>can help!- Hide quoted text -
>>
>>- Show quoted text -
>
>
> All:
> I have tried everything suggested by Microsoft plus these posts.
> The last thing was to run fixwareout.exe Unfortunately, non of these
> fixes have worked ! I Still the Error 0x80072EE7 when attempting to
> get MS XP Updates! Any suggestions.

I've tried everything here, the microsoft solutions and the fixwareout.exe
program. Still get the above error when trying to use windowsupdate. My AV
is Windows Live OneCare, which I've had for over a year and up to about 3
weeks ago never had a problem using windowsupdate. No changes to my system
(afaik) software additions or deletions. Again any help is greatly
appreciated. Thanks.

"rspires@ohiohills.com" wrote:

> On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com>
> wrote:
> > Gent - try this
> > download fixwareout -http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
> > Note: You will need to run this tool while having an Internet Connection.
> > The tool will download other files while running.
> > Save it to your desktop and run it. Click Next, then Install, make sure "Run
> > fixit" is checked and click Finish.
> > The fix will begin; follow the prompts.
> > If your firewall gives an alert, (because this tool will download an
> > additional files from the internet), please don't let your firewall block it,
> > but allow it instead.
> > You will be asked to reboot your computer; please do so. Your system may
> > take longer than usual to load; this is normal.
> > Once the desktop loads a text file will open (report.txt).
> >
> > After that try the microsoft update - it worked great for me.
> > If you think about it, let me know.
> >
> >
> >
> > "Gent" wrote:
> > > My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
> > > disabling that with no luck.
> >
> > > "MowGreen [MVP]" wrote:
> >
> > > > You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
> >
> > > > MowGreen [MVP 2003-2008]
> > > > ===============
> > > > *-343-* FDNY
> > > > Never Forgotten
> > > > ===============
> >
> > > > Gent wrote:
> >
> > > > > Hi gang,
> >
> > > > > I have encountered a challenge when connecting to Windows Update. I get the
> > > > > 0x80072EE7 error.
> >
> > > > > I've tried the following:
> >
> > > > > - Checked the Hosts file for any static IP addresses - nothing
> > > > > - I tried the guided help - no luck
> > > > > - Internet connectivity is fine
> > > > > - Firewall has been eliminated as a problem
> > > > > - I had used a software accelerator (ashampoo); however I removed it and
> > > > > then reset the Internet connection settings using DRTCP
> > > > > - Windows Update and Microsoft Update have been added to the Trusted Sites
> > > > > list
> > > > > - I removed the proxy server entry from the WinHTTP proxy configuration
> > > > > - Background Intelligent Transfer Service is running properly
> > > > > - Event Log is running properly
> > > > > - Cryptographic Service is fine
> > > > > - cache is cleared
> > > > > - The system has been restarted
> > > > > - Easycleaner and Xtech show nothing unusual in the startups - programs or
> > > > > services
> >
> > > > > As you can see, I have exhausted the MS suggestions. I really hope someone
> > > > > can help!- Hide quoted text -
> >
> > - Show quoted text -
>
> All:
> I have tried everything suggested by Microsoft plus these posts.
> The last thing was to run fixwareout.exe Unfortunately, non of these
> fixes have worked ! I Still the Error 0x80072EE7 when attempting to
> get MS XP Updates! Any suggestions.
>

Fixwareout.exe is ONLY meant for systems that are infected with that
specific malware. It's good that your system is not afflicted with it,
bad when someone posts that Users should run malware specific tools with
no evidence that the Users systems are not infected.

XP SP2 is installed, correct ?
Could you please do a manual visit to Windows Update once more ?
When the error appears, close IE.
Then go to Start > Run > type in or copy&paste the following into the
Open: line

%windir%\windowsupdate.log

Click OK or press Enter
Copy and paste the last 30 or so lines of the log into your reply, please.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============




mas215 wrote:

> I've tried everything here, the microsoft solutions and the fixwareout.exe
> program. Still get the above error when trying to use windowsupdate. My AV
> is Windows Live OneCare, which I've had for over a year and up to about 3
> weeks ago never had a problem using windowsupdate. No changes to my system
> (afaik) software additions or deletions. Again any help is greatly
> appreciated. Thanks.
>
> "rspires@ohiohills.com" wrote:
>
>
>>On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com>
>>wrote:
>>
>>>Gent - try this
>>>download fixwareout -http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
>>>Note: You will need to run this tool while having an Internet Connection.
>>>The tool will download other files while running.
>>>Save it to your desktop and run it. Click Next, then Install, make sure "Run
>>>fixit" is checked and click Finish.
>>>The fix will begin; follow the prompts.
>>>If your firewall gives an alert, (because this tool will download an
>>>additional files from the internet), please don't let your firewall block it,
>>>but allow it instead.
>>>You will be asked to reboot your computer; please do so. Your system may
>>>take longer than usual to load; this is normal.
>>>Once the desktop loads a text file will open (report.txt).
>>>
>>>After that try the microsoft update - it worked great for me.
>>>If you think about it, let me know.
>>>
>>>
>>>
>>>"Gent" wrote:
>>>
>>>>My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
>>>>disabling that with no luck.
>>>
>>>>"MowGreen [MVP]" wrote:
>>>
>>>>>You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
>>>
>>>>>MowGreen [MVP 2003-2008]
>>>>>===============
>>>>> *-343-* FDNY
>>>>>Never Forgotten
>>>>>===============
>>>
>>>>>Gent wrote:
>>>
>>>>>>Hi gang,
>>>
>>>>>>I have encountered a challenge when connecting to Windows Update. I get the
>>>>>>0x80072EE7 error.
>>>
>>>>>>I've tried the following:
>>>
>>>>>>- Checked the Hosts file for any static IP addresses - nothing
>>>>>>- I tried the guided help - no luck
>>>>>>- Internet connectivity is fine
>>>>>>- Firewall has been eliminated as a problem
>>>>>>- I had used a software accelerator (ashampoo); however I removed it and
>>>>>>then reset the Internet connection settings using DRTCP
>>>>>>- Windows Update and Microsoft Update have been added to the Trusted Sites
>>>>>>list
>>>>>>- I removed the proxy server entry from the WinHTTP proxy configuration
>>>>>>- Background Intelligent Transfer Service is running properly
>>>>>>- Event Log is running properly
>>>>>>- Cryptographic Service is fine
>>>>>>- cache is cleared
>>>>>>- The system has been restarted
>>>>>>- Easycleaner and Xtech show nothing unusual in the startups - programs or
>>>>>>services
>>>
>>>>>>As you can see, I have exhausted the MS suggestions. I really hope someone
>>>>>>can help!- Hide quoted text -
>>>
>>>- Show quoted text -
>>
>>All:
>>I have tried everything suggested by Microsoft plus these posts.
>>The last thing was to run fixwareout.exe Unfortunately, non of these
>>fixes have worked ! I Still the Error 0x80072EE7 when attempting to
>>get MS XP Updates! Any suggestions.
>>

Thanks. Yes, I have the latest version of IE7 sp2. I followed your
directions, and here are the last 30 lines of the logfile:

2007-12-22 12:55:02:015 1288 25c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-12-22 12:55:02:015 1288 25c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-12-22 12:55:02:015 1288 25c DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-12-22 12:55:02:078 1932 e44 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2007-12-22 12:55:02:078 1932 e44 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2007-12-22 12:55:02:078 1932 e44 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-12-22 12:55:02:156 1932 e44 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2007-12-22 12:55:02:156 1932 e44 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2007-12-22 12:55:02:156 1932 e44 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2007-12-22 12:55:02:156 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:171 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:546 1932 e44 Misc WARNING: DownloadFileInternal failed
for http://download.windowsupdate.com/v7...r/wuredir.cab:
error 0x80072ee7
2007-12-22 12:55:02:546 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:546 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:843 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-12-22 12:55:02:859 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:890 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2007-12-22 12:55:02:906 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:02:968 1932 e44 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2007-12-22 12:55:02:968 1932 e44 Misc Microsoft signed: Yes
2007-12-22 12:55:03:375 1932 e44 Misc WARNING: DownloadFileInternal failed
for
http://download.windowsupdate.com/v7...sus3setup.cab: error 0x80072ee7


I really appreciate your help. Thanks again.

Marc

"MowGreen [MVP]" wrote:

> Fixwareout.exe is ONLY meant for systems that are infected with that
> specific malware. It's good that your system is not afflicted with it,
> bad when someone posts that Users should run malware specific tools with
> no evidence that the Users systems are not infected.
>
> XP SP2 is installed, correct ?
> Could you please do a manual visit to Windows Update once more ?
> When the error appears, close IE.
> Then go to Start > Run > type in or copy&paste the following into the
> Open: line
>
> %windir%\windowsupdate.log
>
> Click OK or press Enter
> Copy and paste the last 30 or so lines of the log into your reply, please.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
>
> mas215 wrote:
>
> > I've tried everything here, the microsoft solutions and the fixwareout.exe
> > program. Still get the above error when trying to use windowsupdate. My AV
> > is Windows Live OneCare, which I've had for over a year and up to about 3
> > weeks ago never had a problem using windowsupdate. No changes to my system
> > (afaik) software additions or deletions. Again any help is greatly
> > appreciated. Thanks.
> >
> > "rspires@ohiohills.com" wrote:
> >
> >
> >>On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com>
> >>wrote:
> >>
> >>>Gent - try this
> >>>download fixwareout -http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
> >>>Note: You will need to run this tool while having an Internet Connection.
> >>>The tool will download other files while running.
> >>>Save it to your desktop and run it. Click Next, then Install, make sure "Run
> >>>fixit" is checked and click Finish.
> >>>The fix will begin; follow the prompts.
> >>>If your firewall gives an alert, (because this tool will download an
> >>>additional files from the internet), please don't let your firewall block it,
> >>>but allow it instead.
> >>>You will be asked to reboot your computer; please do so. Your system may
> >>>take longer than usual to load; this is normal.
> >>>Once the desktop loads a text file will open (report.txt).
> >>>
> >>>After that try the microsoft update - it worked great for me.
> >>>If you think about it, let me know.
> >>>
> >>>
> >>>
> >>>"Gent" wrote:
> >>>
> >>>>My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
> >>>>disabling that with no luck.
> >>>
> >>>>"MowGreen [MVP]" wrote:
> >>>
> >>>>>You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
> >>>
> >>>>>MowGreen [MVP 2003-2008]
> >>>>>===============
> >>>>> *-343-* FDNY
> >>>>>Never Forgotten
> >>>>>===============
> >>>
> >>>>>Gent wrote:
> >>>
> >>>>>>Hi gang,
> >>>
> >>>>>>I have encountered a challenge when connecting to Windows Update. I get the
> >>>>>>0x80072EE7 error.
> >>>
> >>>>>>I've tried the following:
> >>>
> >>>>>>- Checked the Hosts file for any static IP addresses - nothing
> >>>>>>- I tried the guided help - no luck
> >>>>>>- Internet connectivity is fine
> >>>>>>- Firewall has been eliminated as a problem
> >>>>>>- I had used a software accelerator (ashampoo); however I removed it and
> >>>>>>then reset the Internet connection settings using DRTCP
> >>>>>>- Windows Update and Microsoft Update have been added to the Trusted Sites
> >>>>>>list
> >>>>>>- I removed the proxy server entry from the WinHTTP proxy configuration
> >>>>>>- Background Intelligent Transfer Service is running properly
> >>>>>>- Event Log is running properly
> >>>>>>- Cryptographic Service is fine
> >>>>>>- cache is cleared
> >>>>>>- The system has been restarted
> >>>>>>- Easycleaner and Xtech show nothing unusual in the startups - programs or
> >>>>>>services
> >>>
> >>>>>>As you can see, I have exhausted the MS suggestions. I really hope someone
> >>>>>>can help!- Hide quoted text -
> >>>
> >>>- Show quoted text -
> >>
> >>All:
> >>I have tried everything suggested by Microsoft plus these posts.
> >>The last thing was to run fixwareout.exe Unfortunately, non of these
> >>fixes have worked ! I Still the Error 0x80072EE7 when attempting to
> >>get MS XP Updates! Any suggestions.
> >>
>

Marc,

You're mowst welcome. Whatever is causing this issue still remains to be
figured out. What's apparently occurring is that the update server is
checking the validity of the wuredir and wsus3setup.cabs and the
communication between the system and the server ceases. Thus, the update
server attempts to download the .cabs and that fails, too, due to the
communication breakdown [ thank you, Led Zeppelin <w>]
For now, we'll blame Led Zep ...

Could you check in the
WINDOWS\SoftwareDistribution\WuRedir
subfolder and tell me:

1) How many folders are in there
2) Open the folders contained therein, then right click the wuredir.xml
files and post back the the Created and Modified dates of them
3) Which ISP you use


Thanks

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============




mas215 wrote:

> Thanks. Yes, I have the latest version of IE7 sp2. I followed your
> directions, and here are the last 30 lines of the logfile:
>
> 2007-12-22 12:55:02:015 1288 25c Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2007-12-22 12:55:02:015 1288 25c Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2007-12-22 12:55:02:015 1288 25c DtaStor Update service properties: service
> registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2007-12-22 12:55:02:078 1932 e44 COMAPI - Added service, URL =
> http://update.microsoft.com/microsoftupdate/
> 2007-12-22 12:55:02:078 1932 e44 COMAPI ----------- COMAPI:
> IUpdateServiceManager::RegisterServiceWithAU -----------
> 2007-12-22 12:55:02:078 1932 e44 COMAPI - ServiceId =
> {7971f918-a847-4430-9279-4a52d1efe18d}
> 2007-12-22 12:55:02:156 1932 e44 Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: -0500) ===========
> 2007-12-22 12:55:02:156 1932 e44 Misc = Process: C:\Program Files\Internet
> Explorer\iexplore.exe
> 2007-12-22 12:55:02:156 1932 e44 Misc = Module:
> C:\WINDOWS\system32\muweb.dll
> 2007-12-22 12:55:02:156 1932 e44 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-22 12:55:02:171 1932 e44 Misc Microsoft signed: Yes
> 2007-12-22 12:55:02:546 1932 e44 Misc WARNING: DownloadFileInternal failed
> for http://download.windowsupdate.com/v7...r/wuredir.cab:
> error 0x80072ee7
> 2007-12-22 12:55:02:546 1932 e44 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-22 12:55:02:546 1932 e44 Misc Microsoft signed: Yes
> 2007-12-22 12:55:02:843 1932 e44 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> 2007-12-22 12:55:02:859 1932 e44 Misc Microsoft signed: Yes
> 2007-12-22 12:55:02:890 1932 e44 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
> 2007-12-22 12:55:02:906 1932 e44 Misc Microsoft signed: Yes
> 2007-12-22 12:55:02:968 1932 e44 Misc Validating signature for
> C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
> 2007-12-22 12:55:02:968 1932 e44 Misc Microsoft signed: Yes
> 2007-12-22 12:55:03:375 1932 e44 Misc WARNING: DownloadFileInternal failed
> for
> http://download.windowsupdate.com/v7...sus3setup.cab: error 0x80072ee7
>
>
> I really appreciate your help. Thanks again.
>
> Marc
>
> "MowGreen [MVP]" wrote:
>
>
>>Fixwareout.exe is ONLY meant for systems that are infected with that
>>specific malware. It's good that your system is not afflicted with it,
>>bad when someone posts that Users should run malware specific tools with
>>no evidence that the Users systems are not infected.
>>
>>XP SP2 is installed, correct ?
>>Could you please do a manual visit to Windows Update once more ?
>>When the error appears, close IE.
>>Then go to Start > Run > type in or copy&paste the following into the
>>Open: line
>>
>>%windir%\windowsupdate.log
>>
>>Click OK or press Enter
>>Copy and paste the last 30 or so lines of the log into your reply, please.
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>
>>mas215 wrote:
>>
>>
>>>I've tried everything here, the microsoft solutions and the fixwareout.exe
>>>program. Still get the above error when trying to use windowsupdate. My AV
>>>is Windows Live OneCare, which I've had for over a year and up to about 3
>>>weeks ago never had a problem using windowsupdate. No changes to my system
>>>(afaik) software additions or deletions. Again any help is greatly
>>>appreciated. Thanks.
>>>
>>>"rspires@ohiohills.com" wrote:
>>>
>>>
>>>
>>>>On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com>
>>>>wrote:
>>>>
>>>>
>>>>>Gent - try this
>>>>>download fixwareout -http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
>>>>>Note: You will need to run this tool while having an Internet Connection.
>>>>>The tool will download other files while running.
>>>>>Save it to your desktop and run it. Click Next, then Install, make sure "Run
>>>>>fixit" is checked and click Finish.
>>>>>The fix will begin; follow the prompts.
>>>>>If your firewall gives an alert, (because this tool will download an
>>>>>additional files from the internet), please don't let your firewall block it,
>>>>>but allow it instead.
>>>>>You will be asked to reboot your computer; please do so. Your system may
>>>>>take longer than usual to load; this is normal.
>>>>>Once the desktop loads a text file will open (report.txt).
>>>>>
>>>>>After that try the microsoft update - it worked great for me.
>>>>>If you think about it, let me know.
>>>>>
>>>>>
>>>>>
>>>>>"Gent" wrote:
>>>>>
>>>>>
>>>>>>My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
>>>>>>disabling that with no luck.
>>>>>
>>>>>>"MowGreen [MVP]" wrote:
>>>>>
>>>>>>>You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
>>>>>
>>>>>>>MowGreen [MVP 2003-2008]
>>>>>>>===============
>>>>>>> *-343-* FDNY
>>>>>>>Never Forgotten
>>>>>>>===============
>>>>>
>>>>>>>Gent wrote:
>>>>>
>>>>>>>>Hi gang,
>>>>>
>>>>>>>>I have encountered a challenge when connecting to Windows Update. I get the
>>>>>>>>0x80072EE7 error.
>>>>>
>>>>>>>>I've tried the following:
>>>>>
>>>>>>>>- Checked the Hosts file for any static IP addresses - nothing
>>>>>>>>- I tried the guided help - no luck
>>>>>>>>- Internet connectivity is fine
>>>>>>>>- Firewall has been eliminated as a problem
>>>>>>>>- I had used a software accelerator (ashampoo); however I removed it and
>>>>>>>>then reset the Internet connection settings using DRTCP
>>>>>>>>- Windows Update and Microsoft Update have been added to the Trusted Sites
>>>>>>>>list
>>>>>>>>- I removed the proxy server entry from the WinHTTP proxy configuration
>>>>>>>>- Background Intelligent Transfer Service is running properly
>>>>>>>>- Event Log is running properly
>>>>>>>>- Cryptographic Service is fine
>>>>>>>>- cache is cleared
>>>>>>>>- The system has been restarted
>>>>>>>>- Easycleaner and Xtech show nothing unusual in the startups - programs or
>>>>>>>>services
>>>>>
>>>>>>>>As you can see, I have exhausted the MS suggestions. I really hope someone
>>>>>>>>can help!- Hide quoted text -
>>>>>
>>>>>- Show quoted text -
>>>>
>>>>All:
>>>>I have tried everything suggested by Microsoft plus these posts.
>>>>The last thing was to run fixwareout.exe Unfortunately, non of these
>>>>fixes have worked ! I Still the Error 0x80072EE7 when attempting to
>>>>get MS XP Updates! Any suggestions.
>>>>
>>

"MowGreen [MVP]" wrote:

> Marc,
>
> You're mowst welcome. Whatever is causing this issue still remains to be
> figured out. What's apparently occurring is that the update server is
> checking the validity of the wuredir and wsus3setup.cabs and the
> communication between the system and the server ceases. Thus, the update
> server attempts to download the .cabs and that fails, too, due to the
> communication breakdown [ thank you, Led Zeppelin <w>]
> For now, we'll blame Led Zep ...
>
> Could you check in the
> WINDOWS\SoftwareDistribution\WuRedir
> subfolder and tell me:
>
> 1) How many folders are in there
> 2) Open the folders contained therein, then right click the wuredir.xml
> files and post back the the Created and Modified dates of them
> 3) Which ISP you use

OK, Here goes.
1) 2 folders
2) the create and modified dates for each are the exact same,
March 21, 2007 12:48:26

3) I have Comcast cable modem, which I've had for nearly 10 years, first in
Philly, now in south Florida.

Hope this helps. Thanks.

>
> Thanks
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
>
> mas215 wrote:
>
> > Thanks. Yes, I have the latest version of IE7 sp2. I followed your
> > directions, and here are the last 30 lines of the logfile:
> >
> > 2007-12-22 12:55:02:015 1288 25c Misc = Process:
> > C:\WINDOWS\system32\wuauclt.exe
> > 2007-12-22 12:55:02:015 1288 25c Misc = Module:
> > C:\WINDOWS\system32\wuaueng.dll
> > 2007-12-22 12:55:02:015 1288 25c DtaStor Update service properties: service
> > registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
> > 2007-12-22 12:55:02:078 1932 e44 COMAPI - Added service, URL =
> > http://update.microsoft.com/microsoftupdate/
> > 2007-12-22 12:55:02:078 1932 e44 COMAPI ----------- COMAPI:
> > IUpdateServiceManager::RegisterServiceWithAU -----------
> > 2007-12-22 12:55:02:078 1932 e44 COMAPI - ServiceId =
> > {7971f918-a847-4430-9279-4a52d1efe18d}
> > 2007-12-22 12:55:02:156 1932 e44 Misc =========== Logging initialized
> > (build: 7.0.6000.381, tz: -0500) ===========
> > 2007-12-22 12:55:02:156 1932 e44 Misc = Process: C:\Program Files\Internet
> > Explorer\iexplore.exe
> > 2007-12-22 12:55:02:156 1932 e44 Misc = Module:
> > C:\WINDOWS\system32\muweb.dll
> > 2007-12-22 12:55:02:156 1932 e44 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2007-12-22 12:55:02:171 1932 e44 Misc Microsoft signed: Yes
> > 2007-12-22 12:55:02:546 1932 e44 Misc WARNING: DownloadFileInternal failed
> > for http://download.windowsupdate.com/v7...r/wuredir.cab:
> > error 0x80072ee7
> > 2007-12-22 12:55:02:546 1932 e44 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2007-12-22 12:55:02:546 1932 e44 Misc Microsoft signed: Yes
> > 2007-12-22 12:55:02:843 1932 e44 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
> > 2007-12-22 12:55:02:859 1932 e44 Misc Microsoft signed: Yes
> > 2007-12-22 12:55:02:890 1932 e44 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
> > 2007-12-22 12:55:02:906 1932 e44 Misc Microsoft signed: Yes
> > 2007-12-22 12:55:02:968 1932 e44 Misc Validating signature for
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
> > 2007-12-22 12:55:02:968 1932 e44 Misc Microsoft signed: Yes
> > 2007-12-22 12:55:03:375 1932 e44 Misc WARNING: DownloadFileInternal failed
> > for
> > http://download.windowsupdate.com/v7...sus3setup.cab: error 0x80072ee7
> >
> >
> > I really appreciate your help. Thanks again.
> >
> > Marc
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Fixwareout.exe is ONLY meant for systems that are infected with that
> >>specific malware. It's good that your system is not afflicted with it,
> >>bad when someone posts that Users should run malware specific tools with
> >>no evidence that the Users systems are not infected.
> >>
> >>XP SP2 is installed, correct ?
> >>Could you please do a manual visit to Windows Update once more ?
> >>When the error appears, close IE.
> >>Then go to Start > Run > type in or copy&paste the following into the
> >>Open: line
> >>
> >>%windir%\windowsupdate.log
> >>
> >>Click OK or press Enter
> >>Copy and paste the last 30 or so lines of the log into your reply, please.
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>
> >>mas215 wrote:
> >>
> >>
> >>>I've tried everything here, the microsoft solutions and the fixwareout.exe
> >>>program. Still get the above error when trying to use windowsupdate. My AV
> >>>is Windows Live OneCare, which I've had for over a year and up to about 3
> >>>weeks ago never had a problem using windowsupdate. No changes to my system
> >>>(afaik) software additions or deletions. Again any help is greatly
> >>>appreciated. Thanks.
> >>>
> >>>"rspires@ohiohills.com" wrote:
> >>>
> >>>
> >>>
> >>>>On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com>
> >>>>wrote:
> >>>>
> >>>>
> >>>>>Gent - try this
> >>>>>download fixwareout -http://www.bleepingcomputer.com/files/lonny/Fixwareout.exe
> >>>>>Note: You will need to run this tool while having an Internet Connection.
> >>>>>The tool will download other files while running.
> >>>>>Save it to your desktop and run it. Click Next, then Install, make sure "Run
> >>>>>fixit" is checked and click Finish.
> >>>>>The fix will begin; follow the prompts.
> >>>>>If your firewall gives an alert, (because this tool will download an
> >>>>>additional files from the internet), please don't let your firewall block it,
> >>>>>but allow it instead.
> >>>>>You will be asked to reboot your computer; please do so. Your system may
> >>>>>take longer than usual to load; this is normal.
> >>>>>Once the desktop loads a text file will open (report.txt).
> >>>>>
> >>>>>After that try the microsoft update - it worked great for me.
> >>>>>If you think about it, let me know.
> >>>>>
> >>>>>
> >>>>>
> >>>>>"Gent" wrote:
> >>>>>
> >>>>>
> >>>>>>My AV is Trend Micro Internet Security 2007 8.550.1001/ 4.891.000 I tried
> >>>>>>disabling that with no luck.
> >>>>>
> >>>>>>"MowGreen [MVP]" wrote:
> >>>>>
> >>>>>>>You did not list any AVs ... is NOD32 Version 2.7.39 installed ?
> >>>>>
> >>>>>>>MowGreen [MVP 2003-2008]
> >>>>>>>===============
> >>>>>>> *-343-* FDNY
> >>>>>>>Never Forgotten
> >>>>>>>===============
> >>>>>
> >>>>>>>Gent wrote:
> >>>>>
> >>>>>>>>Hi gang,
> >>>>>
> >>>>>>>>I have encountered a challenge when connecting to Windows Update. I get the
> >>>>>>>>0x80072EE7 error.
> >>>>>
> >>>>>>>>I've tried the following:
> >>>>>
> >>>>>>>>- Checked the Hosts file for any static IP addresses - nothing
> >>>>>>>>- I tried the guided help - no luck
> >>>>>>>>- Internet connectivity is fine
> >>>>>>>>- Firewall has been eliminated as a problem
> >>>>>>>>- I had used a software accelerator (ashampoo); however I removed it and
> >>>>>>>>then reset the Internet connection settings using DRTCP
> >>>>>>>>- Windows Update and Microsoft Update have been added to the Trusted Sites
> >>>>>>>>list
> >>>>>>>>- I removed the proxy server entry from the WinHTTP proxy configuration
> >>>>>>>>- Background Intelligent Transfer Service is running properly
> >>>>>>>>- Event Log is running properly
> >>>>>>>>- Cryptographic Service is fine
> >>>>>>>>- cache is cleared
> >>>>>>>>- The system has been restarted
> >>>>>>>>- Easycleaner and Xtech show nothing unusual in the startups - programs or
> >>>>>>>>services
> >>>>>
> >>>>>>>>As you can see, I have exhausted the MS suggestions. I really hope someone
> >>>>>>>>can help!- Hide quoted text -
> >>>>>
> >>>>>- Show quoted text -
> >>>>
> >>>>All:
> >>>>I have tried everything suggested by Microsoft plus these posts.
> >>>>The last thing was to run fixwareout.exe Unfortunately, non of these
> >>>>fixes have worked ! I Still the Error 0x80072EE7 when attempting to
> >>>>get MS XP Updates! Any suggestions.
> >>>>
> >>
>

Thanks for the info on the ISP, Marc. Got a different answer from
someone else seeing this issue, so it's not the ISP that's the culprit.

Inside the two folders in WuRedir ... one should be named
7971F918-A847-4430-9279-4A52D1EFE18D, and contain 2 .cab files.

The other ,9482F4B4-E343-43B6-B170-9A65BC822C77, contains one
..cab file. Is that what you're seeing ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


mas215 wrote:

>
> "MowGreen [MVP]" wrote:
>
>
>>Marc,
>>
>>You're mowst welcome. Whatever is causing this issue still remains to be
>>figured out. What's apparently occurring is that the update server is
>>checking the validity of the wuredir and wsus3setup.cabs and the
>>communication between the system and the server ceases. Thus, the update
>>server attempts to download the .cabs and that fails, too, due to the
>>communication breakdown [ thank you, Led Zeppelin <w>]
>>For now, we'll blame Led Zep ...
>>
>>Could you check in the
>>WINDOWS\SoftwareDistribution\WuRedir
>>subfolder and tell me:
>>
>>1) How many folders are in there
>>2) Open the folders contained therein, then right click the wuredir.xml
>>files and post back the the Created and Modified dates of them
>>3) Which ISP you use
>
>
> OK, Here goes.
> 1) 2 folders
> 2) the create and modified dates for each are the exact same,
> March 21, 2007 12:48:26
>
> 3) I have Comcast cable modem, which I've had for nearly 10 years, first in
> Philly, now in south Florida.
>
> Hope this helps. Thanks.
>
>
>>Thanks
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>
>>mas215 wrote:
>>
>>
>>>Thanks. Yes, I have the latest version of IE7 sp2. I followed your
>>>directions, and here are the last 30 lines of the logfile:
>>>
>>>2007-12-22 12:55:02:015 1288 25c Misc = Process:
>>>C:\WINDOWS\system32\wuauclt.exe
>>>2007-12-22 12:55:02:015 1288 25c Misc = Module:
>>>C:\WINDOWS\system32\wuaueng.dll
>>>2007-12-22 12:55:02:015 1288 25c DtaStor Update service properties: service
>>>registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
>>>2007-12-22 12:55:02:078 1932 e44 COMAPI - Added service, URL =
>>>http://update.microsoft.com/microsoftupdate/
>>>2007-12-22 12:55:02:078 1932 e44 COMAPI ----------- COMAPI:
>>>IUpdateServiceManager::RegisterServiceWithAU -----------
>>>2007-12-22 12:55:02:078 1932 e44 COMAPI - ServiceId =
>>>{7971f918-a847-4430-9279-4a52d1efe18d}
>>>2007-12-22 12:55:02:156 1932 e44 Misc =========== Logging initialized
>>>(build: 7.0.6000.381, tz: -0500) ===========
>>>2007-12-22 12:55:02:156 1932 e44 Misc = Process: C:\Program Files\Internet
>>>Explorer\iexplore.exe
>>>2007-12-22 12:55:02:156 1932 e44 Misc = Module:
>>>C:\WINDOWS\system32\muweb.dll
>>>2007-12-22 12:55:02:156 1932 e44 Misc Validating signature for
>>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B 4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>>2007-12-22 12:55:02:171 1932 e44 Misc Microsoft signed: Yes
>>>2007-12-22 12:55:02:546 1932 e44 Misc WARNING: DownloadFileInternal failed
>>>for http://download.windowsupdate.com/v7...r/wuredir.cab:
>>>error 0x80072ee7
>>>2007-12-22 12:55:02:546 1932 e44 Misc Validating signature for
>>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B 4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>>2007-12-22 12:55:02:546 1932 e44 Misc Microsoft signed: Yes
>>>2007-12-22 12:55:02:843 1932 e44 Misc Validating signature for
>>>C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B 4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
>>>2007-12-22 12:55:02:859 1932 e44 Misc Microsoft signed: Yes
>>>2007-12-22 12:55:02:890 1932 e44 Misc Validating signature for
>>>C:\WINDOWS\SoftwareDistribution\WebSetup\wuiden t.cab:
>>>2007-12-22 12:55:02:906 1932 e44 Misc Microsoft signed: Yes
>>>2007-12-22 12:55:02:968 1932 e44 Misc Validating signature for
>>>C:\WINDOWS\SoftwareDistribution\WebSetup\wuiden t.cab:
>>>2007-12-22 12:55:02:968 1932 e44 Misc Microsoft signed: Yes
>>>2007-12-22 12:55:03:375 1932 e44 Misc WARNING: DownloadFileInternal failed
>>>for
>>>http://download.windowsupdate.com/v7...sus3setup.cab: error 0x80072ee7
>>>
>>>
>>>I really appreciate your help. Thanks again.
>>>
>>>Marc
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>Fixwareout.exe is ONLY meant for systems that are infected with that
>>>>specific malware. It's good that your system is not afflicted with it,
>>>>bad when someone posts that Users should run malware specific tools with
>>>>no evidence that the Users systems are not infected.
>>>>
>>>>XP SP2 is installed, correct ?
>>>>Could you please do a manual visit to Windows Update once more ?
>>>>When the error appears, close IE.
>>>>Then go to Start > Run > type in or copy&paste the following into the
>>>>Open: line
>>>>
>>>>%windir%\windowsupdate.log
>>>>
>>>>Click OK or press Enter
>>>>Copy and paste the last 30 or so lines of the log into your reply, please.
>>>>
>>>>MowGreen [MVP 2003-2008]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>
>>>>
>>>>mas215 wrote:
>>>>
>>>>
>>>>
>>>>>I've tried everything here, the microsoft solutions and the fixwareout.exe
>>>>>program. Still get the above error when trying to use windowsupdate. My AV
>>>>>is Windows Live OneCare, which I've had for over a year and up to about 3
>>>>>weeks ago never had a problem using windowsupdate. No changes to my system
>>>>>(afaik) software additions or deletions. Again any help is greatly
>>>>>appreciated. Thanks.
>>>>>
>>>>>"rspires@ohiohills.com" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>On Dec 19, 9:21 pm, michgal2k <michga...@discussions.microsoft.com>
>>>>>>wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Gent - try this
>>>>>>>download fix