<snip>
Tresa wrote:
> Yes, I want to thank Microsoft too. I have tried and cannot fix
> this. I got an e-mail, that goes on and on with tech talk and can't
> believe after almost a week they haven't done anything.
Shenan Stanley wrote:
> Have you simply tried uninstalling said updates and/or using System
> Restore to go back to BEFORE you installed the updates? Changing
> your 'Automatic Updates" to be more selective and thus - you can
> choose what updates you install? Followed by installing ONE update
> at a time - rebooting and determining which of the updates cause
> your issues?
Tresa wrote:
> Do you work for Microsoft or what? I trusted them with all my data
> (credit card numbers, account numbers, passwords, etc...) and now I
> have to fix my computer because they failed? I went 2 or 3 days
> before I really realized something was very wrong. I couldn't get
> into my on-lone bank. It didn't recognize my computer. I think
> asking Microsoft after almost a week to fix this is not a crime.
***boylaca wrote:
> I think Shenan Stanley's comments are completely out of order and
> if he is a Microsoft employee, Bill Gates should be made aware of
> his unkindness to Teresa.
>
> Teresa is complete right. Microsoft should be sued for all the
> damage they have done and lack of quality control. People trust
> that the updates are tried and tested when they are issued, and not
> that they will ruin everyones computers and cause undue hardship
> and wasted time.
>
> These updates are defective and have caused lots of wasted time and
> hardship for me and my computer use also.
Tresa wrote:
> I just about had it and flew off the handle. But I don't like the
> tone of Stanley's posts. I have tired to go with Firefox the last 2
> days,. But I am so use to Microsoft I couldn't get with Mozilla.
> Maybe I will try again. I will call the help number in the morning.
Wow - I have *no idea* how you took what I asked so wrongly - but it was a
simplistic question with a simplistic suggestion that could help you with
your issue.
Uninstalling the problem updates and not automatically getting them again
and then getting them one at a time will better pinpoint which update
(specifically) is causing issues. I am unsure how there is a 'tone' to a
text message. My signature does not change - so if you take that
personally - it wasn't aimed at you.
As for working for Microsoft - no. I am a volunteer here - a user just like
you in many ways. I do troubleshoot computer problems daily and I share my
knowledge and experience at troubleshooting such things on these newsgroups
as well.
While I understand your frustration with your problems - I do not feel I
deserve the brunt of your hostility simply for asking a question and making
a logical troubleshooting suggestion... Since you did not specify what you
had/had not tried in order to resolve your issue - I could not know - so I
would naturally start at the beginning and easiest thing to try.
I am interested - both from ***boylaca and Tresa - just what about my
posting offended you? Was it the question about what you had tried? The
suggestion of trying what I specified and then troubleshooting by installing
the updates manually and selectively? Was it my signature? Was it the fact
that I had 'snipped' the original message (as this was started as a response
by Tresa to another posting) in my response? I cannot see how any of that
should be taken personally by either of you - as all I am trying to do is
help.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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