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Windows Diagnostic Tool report - relating to Windows Update KB9342

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 12-16-2007
CarolineX
 

Posts: n/a
Windows Diagnostic Tool report - relating to Windows Update KB9342
I have had a windows update failure for over a week now, the above update
cannot be installed. I have tried numerous fixes and followed instructions
but nothing seems to work. I still get the notification and the failure
afterwards. I just tried the Diagnostic Tool as recommended on another forum
and the suggestion that I copy the report to this forum for further
help......so here it is, means nothing to me, but I hope someone wherewhere
can help me? Many thanks:

Diagnostic Report (1.7.0066.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
Windows Product ID: 76477-OEM-2111907-00106
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {82F3218D-BF2C-4216-ADD7-1791961B3DA7}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

Notifications Data-->
Cached Result: N/A
File Exists: Yes
Version: 1.7.17.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-531-645

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{82F3218D-BF2C-4216-ADD7-1791961B3DA7}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>76477-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-793853271-329791598-260394790</SID><SYSTEM><Manufacturer>Compaq
Presario 061</Manufacturer><Model>RF787AA-ABU SR2009UK
GB640</Model></SYSTEM><BIOS><Manufacturer>American Megatrends
Inc.</Manufacturer><Version>3.19</Version><SMBIOSVersion major="2"
minor="4"/><Date>20060905000000.000000+000</Date><SLPBIOS>HP
PAVILION</SLPBIOS></BIOS><HWID>8826305F0184C05C</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
Standard
Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard
Company</name><model>Compaq Presario</model></SBID><OEM/><BRT/></MachineData>

<Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>


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  #2 (permalink)  
Old 12-17-2007
MowGreen [MVP]
 

Posts: n/a
Re: Windows Diagnostic Tool report - relating to Windows Update KB9342
This is not the forum for WGA issues, Caroline. Try here:

Windows XP Genuine Advantage Validation Issues (Windows XP)
http://forums.microsoft.com/Genuine/...=442&SiteID=25

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



CarolineX wrote:

> I have had a windows update failure for over a week now, the above update
> cannot be installed. I have tried numerous fixes and followed instructions
> but nothing seems to work. I still get the notification and the failure
> afterwards. I just tried the Diagnostic Tool as recommended on another forum
> and the suggestion that I copy the report to this forum for further
> help......so here it is, means nothing to me, but I hope someone wherewhere
> can help me? Many thanks:
>
> Diagnostic Report (1.7.0066.0):
> -----------------------------------------
> WGA Data-->
> Validation Status: Genuine
> Validation Code: 0
> Online Validation Code: N/A
> Cached Validation Code: N/A
> Windows Product Key: *****-*****-BRVBB-38MQ9-3PMFT
> Windows Product Key Hash: 2V2VyxlfhiaCt/JkDzYQfiNOHMA=
> Windows Product ID: 76477-OEM-2111907-00106
> Windows Product ID Type: 2
> Windows License Type: OEM SLP
> Windows OS version: 5.1.2600.2.00010300.2.0.hom
> CSVLK Server: N/A
> CSVLK PID: N/A
> ID: {82F3218D-BF2C-4216-ADD7-1791961B3DA7}(3)
> Is Admin: Yes
> TestCab: 0x0
> WGA Version: Registered, 1.7.59.1
> Signed By: Microsoft
> Product Name: N/A
> Architecture: N/A
> Build lab: N/A
> TTS Error: N/A
> Validation Diagnostic: 025D1FF3-171-1
> Resolution Status: N/A
>
> Notifications Data-->
> Cached Result: N/A
> File Exists: Yes
> Version: 1.7.17.0
> WgaTray.exe Signed By: Microsoft
> WgaLogon.dll Signed By: Microsoft
>
> OGA Data-->
> Office Status: 109 N/A
> OGA Version: Registered, 1.6.21.0
> Signed By: Microsoft
> Office Diagnostics: B4D0AA8B-531-645
>
> Browser Data-->
> Proxy settings: N/A
> User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
> Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
> Download signed ActiveX controls: Prompt
> Download unsigned ActiveX controls: Disabled
> Run ActiveX controls and plug-ins: Allowed
> Initialize and script ActiveX controls not marked as safe: Disabled
> Allow scripting of Internet Explorer Webbrowser control: Disabled
> Active scripting: Allowed
> Script ActiveX controls marked as safe for scripting: Allowed
>
> File Scan Data-->
>
> Other data-->
> Office Details:
> <GenuineResults><MachineData><UGUID>{82F3218D-BF2C-4216-ADD7-1791961B3DA7}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3PMFT</PKey><PID>76477-OEM-2111907-00106</PID><PIDType>2</PIDType><SID>S-1-5-21-793853271-329791598-260394790</SID><SYSTEM><Manufacturer>Compaq
> Presario 061</Manufacturer><Model>RF787AA-ABU SR2009UK
> GB640</Model></SYSTEM><BIOS><Manufacturer>American Megatrends
> Inc.</Manufacturer><Version>3.19</Version><SMBIOSVersion major="2"
> minor="4"/><Date>20060905000000.000000+000</Date><SLPBIOS>HP
> PAVILION</SLPBIOS></BIOS><HWID>8826305F0184C05C</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT
> Standard
> Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard
> Company</name><model>Compaq Presario</model></SBID><OEM/><BRT/></MachineData>
>
> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
>
>

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