Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
1. See the "Need more help? Tell us what problem you are having" section of
2. You cannot install some updates or programs
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
3b. Compare errors to those listed here:
and/or go to http://windowsupdate.microsoft.com
> click on Help and Support
link in left pane > Solve problems on your own.
Start a free Windows Update support incident request:
Support for Windows Update:
> I'm having trouble with five windows updates that all fail the install.
> Where I'm at:
> I'm running Windows XP and Service Pack 2 is installed. Other updates have
> been installed without problems.
> What I've done so far:
> I've disabled both my ZoneLabs firewall and AVG Antivirus, but that didn't
> help. I renamed the WINDOWS\SoftwareDistribution folder so that a new one
> was installed. Through the Windows Update site, I did succeed in
> a new version of the Windows Update software itself. But after that, still
> failure on these five updates.
> The codes for the updates are (in Dutch)
> KB944653: Beveiligingsupdate voor Windows XP
> KB941568: Beveiligingsupdate voor Windows XP
> KB942615: Cumulatieve beveiligingsupdate voor Internet Explorer 7 voor
> Windows XP
> KB941569: Beveiligingsupdate voor Windows XP
> KB942763: Update voor Windows XP
> Where 'beveiligingsupdate' stands for Security, and the rest pretty much
> looks like English anyway.
> What should I do next?
> Kind regards,
> Wytze Schouten