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problems downloading updates

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  #1 (permalink)  
Old 12-13-2007
s_m_b
 

Posts: n/a
problems downloading updates
Win 2k Advanced server.

I cannot get any patches/hotfixes to automatically download from MS
the entry in the event log is of this nature:

The administrator NT AUTHORITY\SYSTEM canceled job "WU Client Download" on
behalf of <domain>\<login>. The job ID was {78DB2876-9DE1-4855-98E4-
F0A63FC18830}.

looking at the log entry in windowsupdate.log:

2007-12-13 15:12:15:277 1632 998 COMAPI -------------
2007-12-13 15:12:15:277 1632 998 COMAPI -- START -- COMAPI:
Download [ClientId = MicrosoftUpdate]
2007-12-13 15:12:15:277 1632 998 COMAPI ---------
2007-12-13 15:12:15:277 1632 998 COMAPI - Forced: No; Download
priority: 3
2007-12-13 15:12:15:277 1632 998 COMAPI - Updates in request: 1
2007-12-13 15:12:15:277 1632 998 COMAPI - ServiceID = {7971F918-
A847-4430-9279-4A52D1EFE18D}
2007-12-13 15:12:15:292 1632 998 COMAPI <<-- SUBMITTED -- COMAPI:
Download [ClientId = MicrosoftUpdate]
2007-12-13 15:12:15:683 1444 8dc DnldMgr *************
2007-12-13 15:12:15:683 1444 8dc DnldMgr ** START ** DnldMgr:
Downloading updates [CallerId = MicrosoftUpdate]
2007-12-13 15:12:15:683 1444 8dc DnldMgr *********
2007-12-13 15:12:15:683 1444 8dc DnldMgr * Call ID = {931412BA-
F467-47ED-973A-E2D9F630B593}
2007-12-13 15:12:15:683 1444 8dc DnldMgr * Priority = 3,
Interactive = 1, Owner is system = 0, Explicit proxy = 1, Proxy session id
= -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-12-13 15:12:15:683 1444 8dc DnldMgr * Updates to download = 1
2007-12-13 15:12:15:683 1444 8dc Agent * Title = Cumulative
Security Update for Internet Explorer 6 Service Pack 1 (KB942615)
2007-12-13 15:12:15:683 1444 8dc Agent * UpdateId = {EABCFCAC-9661-
4C81-8FEC-4AD98EAFF2C7}.102
2007-12-13 15:12:15:683 1444 8dc Agent * Bundles 1 updates:
2007-12-13 15:12:15:683 1444 8dc Agent * {ECCBC8B5-EA36-46D4-
80D6-038FEFB0DB0E}.102
2007-12-13 15:12:15:683 1444 8dc DnldMgr *********** DnldMgr: New
download job [UpdateId = {ECCBC8B5-EA36-46D4-80D6-038FEFB0DB0E}.102]
***********
2007-12-13 15:12:15:777 1444 8dc DnldMgr * BITS job initialized,
JobId = {1F863CC1-AC82-4A1D-882A-68AD8E76527A}
2007-12-13 15:12:15:777 1444 8dc DnldMgr BITS job {1F863CC1-AC82-
4A1D-882A-68AD8E76527A} using proxy =
172.16.240.75:1984;172.16.240.75:1984, bypass = *.york.gov.uk;<local>;
*.york.gov.uk;<local>
2007-12-13 15:12:15:792 1444 8dc DnldMgr * Downloading from
http://www.download.windowsupdate.co...oad/update/v3-
19990518/cabpool/ie6.0sp1-kb942615-windows2000-x86-
enu_e6e958f8564a4eb2457e0a4318e7cadc7df89fce.exe to C:\WINNT
\SoftwareDistribution\Download\34e50b529e0bbc154e5 37a122d770f7f\IE6.0sp1-
KB942615-Windows2000-x86-ENU.exe (full file).
2007-12-13 15:12:15:824 1444 8dc Agent *********
2007-12-13 15:12:15:824 1444 8dc Agent ** END ** Agent: Downloading
updates [CallerId = MicrosoftUpdate]
2007-12-13 15:12:15:824 1444 8dc Agent *************
2007-12-13 15:12:15:839 1444 9f0 DnldMgr WARNING: BITS job
{1F863CC1-AC82-4A1D-882A-68AD8E76527A} failed, updateId = {ECCBC8B5-EA36-
46D4-80D6-038FEFB0DB0E}.102, hr = 0x80190197, BG_ERROR_CONTEXT = 5
2007-12-13 15:12:15:839 1444 9f0 DnldMgr Progress failure bytes
total = 4209224, bytes transferred = 0
2007-12-13 15:12:15:839 1444 9f0 DnldMgr Failed job file: URL =
http://www.download.windowsupdate.co...oad/update/v3-
19990518/cabpool/ie6.0sp1-kb942615-windows2000-x86-
enu_e6e958f8564a4eb2457e0a4318e7cadc7df89fce.exe, local path = C:\WINNT
\SoftwareDistribution\Download\34e50b529e0bbc154e5 37a122d770f7f\IE6.0sp1-
KB942615-Windows2000-x86-ENU.exe
2007-12-13 15:12:15:855 1444 9f0 DnldMgr WARNING: Download job
failed because of proxy auth or server auth.
2007-12-13 15:12:15:855 1444 9f0 DnldMgr *********** DnldMgr: New
download job [UpdateId = {ECCBC8B5-EA36-46D4-80D6-038FEFB0DB0E}.102]
***********
2007-12-13 15:12:15:855 1444 9f0 DnldMgr * Queueing update for
download handler request generation.
2007-12-13 15:12:15:855 1444 9f0 DnldMgr Generating download request
for update {ECCBC8B5-EA36-46D4-80D6-038FEFB0DB0E}.102
2007-12-13 15:12:15:902 1444 9f0 Handler Windows Patch download for
UpdateId = {ECCBC8B5-EA36-46D4-80D6-038FEFB0DB0E}: selected action is
download full-file.
2007-12-13 15:12:15:917 1444 9f0 DnldMgr *********** DnldMgr: New
download job [UpdateId = {ECCBC8B5-EA36-46D4-80D6-038FEFB0DB0E}.102]
***********
2007-12-13 15:12:15:933 1444 9f0 DnldMgr WARNING: SetCredentials for
NEGOTIATE AUTH proxy failed with 0x800704dd

2007-12-13 15:12:15:949 1444 9f0 DnldMgr FATAL:
DM:CAgentDownloadManager:ownloadUpdate: pDownloadJob->Init failed with
0x8024401b.
2007-12-13 15:12:15:949 1444 9f0 DnldMgr WARNING: Got error (hr =
8024401b) starting update 0 in call 19. Notifying call.
2007-12-13 15:12:15:949 1444 9f0 DnldMgr Error 0x8024401b occurred
while downloading update; notifying dependent calls.
2007-12-13 15:12:18:105 1632 a30 COMAPI >>-- RESUMED -- COMAPI:
Download [ClientId = MicrosoftUpdate]
2007-12-13 15:12:18:105 1632 a30 COMAPI - Download call complete
(succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2007-12-13 15:12:18:105 1632 a30 COMAPI - WARNING: Exit code =
0x00000000; Call error code = 0x80240022
2007-12-13 15:12:18:105 1632 a30 COMAPI ---------
2007-12-13 15:12:18:105 1632 a30 COMAPI -- END -- COMAPI:
Download [ClientId = MicrosoftUpdate]
2007-12-13 15:12:18:105 1632 a30 COMAPI -------------
2007-12-13 15:12:23:089 1444 8dc Report REPORT EVENT: {4590D2CE-
F671-44CF-90C9-C2ED4C03713F} 2007-12-13 15:12:18:089-0000 1 161
101 {EABCFCAC-9661-4C81-8FEC-4AD98EAFF2C7} 102 8024401b
MicrosoftUpdate Failure Content Download Error: Download
failed.


According to the error codes, there is a problem with proxy authentication.
We have an ISA server, but generally speaking, other servers on the domain
can download and install their patches with not problems.

I've changed the proxycfg settings to direct with no success.

Any ideas?
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  #2 (permalink)  
Old 12-14-2007
PA Bear
 

Posts: n/a
Re: problems downloading updates
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).

In other countries, see
http://support.microsoft.com/default...r=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/

s_m_b wrote:
> Win 2k Advanced server.
>
> I cannot get any patches/hotfixes to automatically download from MS
> the entry in the event log is of this nature:
>
> The administrator NT AUTHORITY\SYSTEM canceled job "WU Client Download" on
> behalf of <domain>\<login>. The job ID was {78DB2876-9DE1-4855-98E4-
> F0A63FC18830}.
>
> looking at the log entry in windowsupdate.log:
>
> 2007-12-13 15:12:15:277 1632 998 COMAPI -------------
> 2007-12-13 15:12:15:277 1632 998 COMAPI -- START -- COMAPI:
> Download [ClientId = MicrosoftUpdate]
> 2007-12-13 15:12:15:277 1632 998 COMAPI ---------
> 2007-12-13 15:12:15:277 1632 998 COMAPI - Forced: No; Download
> priority: 3
> 2007-12-13 15:12:15:277 1632 998 COMAPI - Updates in request: 1
> 2007-12-13 15:12:15:277 1632 998 COMAPI - ServiceID = {7971F918-
> A847-4430-9279-4A52D1EFE18D}
> 2007-12-13 15:12:15:292 1632 998 COMAPI <<-- SUBMITTED -- COMAPI:
> Download [ClientId = MicrosoftUpdate]
> 2007-12-13 15:12:15:683 1444 8dc DnldMgr *************
> 2007-12-13 15:12:15:683 1444 8dc DnldMgr ** START ** DnldMgr:
> Downloading updates [CallerId = MicrosoftUpdate]
> 2007-12-13 15:12:15:683 1444 8dc DnldMgr *********
> 2007-12-13 15:12:15:683 1444 8dc DnldMgr * Call ID = {931412BA-
> F467-47ED-973A-E2D9F630B593}
> 2007-12-13 15:12:15:683 1444 8dc DnldMgr * Priority = 3,
> Interactive = 1, Owner is system = 0, Explicit proxy = 1, Proxy session id
> = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2007-12-13 15:12:15:683 1444 8dc DnldMgr * Updates to download = 1
> 2007-12-13 15:12:15:683 1444 8dc Agent * Title = Cumulative
> Security Update for Internet Explorer 6 Service Pack 1 (KB942615)
> 2007-12-13 15:12:15:683 1444 8dc Agent * UpdateId = {EABCFCAC-9661-
> 4C81-8FEC-4AD98EAFF2C7}.102
> 2007-12-13 15:12:15:683 1444 8dc Agent * Bundles 1 updates:
> 2007-12-13 15:12:15:683 1444 8dc Agent * {ECCBC8B5-EA36-46D4-
> 80D6-038FEFB0DB0E}.102
> 2007-12-13 15:12:15:683 1444 8dc DnldMgr *********** DnldMgr: New
> download job [UpdateId = {ECCBC8B5-EA36-46D4-80D6-038FEFB0DB0E}.102]
> ***********
> 2007-12-13 15:12:15:777 1444 8dc DnldMgr * BITS job initialized,
> JobId = {1F863CC1-AC82-4A1D-882A-68AD8E76527A}
> 2007-12-13 15:12:15:777 1444 8dc DnldMgr BITS job {1F863CC1-AC82-
> 4A1D-882A-68AD8E76527A} using proxy =
> 172.16.240.75:1984;172.16.240.75:1984, bypass = *.york.gov.uk;<local>;
> *.york.gov.uk;<local>
> 2007-12-13 15:12:15:792 1444 8dc DnldMgr * Downloading from
> http://www.download.windowsupdate.co...oad/update/v3-
> 19990518/cabpool/ie6.0sp1-kb942615-windows2000-x86-
> enu_e6e958f8564a4eb2457e0a4318e7cadc7df89fce.exe to C:\WINNT
> \SoftwareDistribution\Download\34e50b529e0bbc154e5 37a122d770f7f\IE6.0sp1-
> KB942615-Windows2000-x86-ENU.exe (full file).
> 2007-12-13 15:12:15:824 1444 8dc Agent *********
> 2007-12-13 15:12:15:824 1444 8dc Agent ** END ** Agent: Downloading
> updates [CallerId = MicrosoftUpdate]
> 2007-12-13 15:12:15:824 1444 8dc Agent *************
> 2007-12-13 15:12:15:839 1444 9f0 DnldMgr WARNING: BITS job
> {1F863CC1-AC82-4A1D-882A-68AD8E76527A} failed, updateId = {ECCBC8B5-EA36-
> 46D4-80D6-038FEFB0DB0E}.102, hr = 0x80190197, BG_ERROR_CONTEXT = 5
> 2007-12-13 15:12:15:839 1444 9f0 DnldMgr Progress failure bytes
> total = 4209224, bytes transferred = 0
> 2007-12-13 15:12:15:839 1444 9f0 DnldMgr Failed job file: URL =
> http://www.download.windowsupdate.co...oad/update/v3-
> 19990518/cabpool/ie6.0sp1-kb942615-windows2000-x86-
> enu_e6e958f8564a4eb2457e0a4318e7cadc7df89fce.exe, local path = C:\WINNT
> \SoftwareDistribution\Download\34e50b529e0bbc154e5 37a122d770f7f\IE6.0sp1-
> KB942615-Windows2000-x86-ENU.exe
> 2007-12-13 15:12:15:855 1444 9f0 DnldMgr WARNING: Download job
> failed because of proxy auth or server auth.
> 2007-12-13 15:12:15:855 1444 9f0 DnldMgr *********** DnldMgr: New
> download job [UpdateId = {ECCBC8B5-EA36-46D4-80D6-038FEFB0DB0E}.102]
> ***********
> 2007-12-13 15:12:15:855 1444 9f0 DnldMgr * Queueing update for
> download handler request generation.
> 2007-12-13 15:12:15:855 1444 9f0 DnldMgr Generating download request
> for update {ECCBC8B5-EA36-46D4-80D6-038FEFB0DB0E}.102
> 2007-12-13 15:12:15:902 1444 9f0 Handler Windows Patch download for
> UpdateId = {ECCBC8B5-EA36-46D4-80D6-038FEFB0DB0E}: selected action is
> download full-file.
> 2007-12-13 15:12:15:917 1444 9f0 DnldMgr *********** DnldMgr: New
> download job [UpdateId = {ECCBC8B5-EA36-46D4-80D6-038FEFB0DB0E}.102]
> ***********
> 2007-12-13 15:12:15:933 1444 9f0 DnldMgr WARNING: SetCredentials for
> NEGOTIATE AUTH proxy failed with 0x800704dd
>
> 2007-12-13 15:12:15:949 1444 9f0 DnldMgr FATAL:
> DM:CAgentDownloadManager:ownloadUpdate: pDownloadJob->Init failed with
> 0x8024401b.
> 2007-12-13 15:12:15:949 1444 9f0 DnldMgr WARNING: Got error (hr =
> 8024401b) starting update 0 in call 19. Notifying call.
> 2007-12-13 15:12:15:949 1444 9f0 DnldMgr Error 0x8024401b occurred
> while downloading update; notifying dependent calls.
> 2007-12-13 15:12:18:105 1632 a30 COMAPI >>-- RESUMED -- COMAPI:
> Download [ClientId = MicrosoftUpdate]
> 2007-12-13 15:12:18:105 1632 a30 COMAPI - Download call complete
> (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
> 2007-12-13 15:12:18:105 1632 a30 COMAPI - WARNING: Exit code =
> 0x00000000; Call error code = 0x80240022
> 2007-12-13 15:12:18:105 1632 a30 COMAPI ---------
> 2007-12-13 15:12:18:105 1632 a30 COMAPI -- END -- COMAPI:
> Download [ClientId = MicrosoftUpdate]
> 2007-12-13 15:12:18:105 1632 a30 COMAPI -------------
> 2007-12-13 15:12:23:089 1444 8dc Report REPORT EVENT: {4590D2CE-
> F671-44CF-90C9-C2ED4C03713F} 2007-12-13 15:12:18:089-0000 1 161
> 101 {EABCFCAC-9661-4C81-8FEC-4AD98EAFF2C7} 102 8024401b
> MicrosoftUpdate Failure Content Download Error: Download
> failed.
>
>
> According to the error codes, there is a problem with proxy
> authentication.
> We have an ISA server, but generally speaking, other servers on the domain
> can download and install their patches with not problems.
>
> I've changed the proxycfg settings to direct with no success.
>
> Any ideas?


Reply With Quote
  #3 (permalink)  
Old 12-14-2007
s_m_b
 

Posts: n/a
Re: problems downloading updates
"PA Bear" <PABearMVP@gmail.com> wrote in
news:ed$TwkfPIHA.4136@TK2MSFTNGP03.phx.gbl:

Unfortunately, we're not allowed to do that - we have some kind of
corporate support thing but its lapsed.

Anyway, I can do a manual download and still run the installs ok. I'll
stick to that instead.

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is
> no-charge for support calls that are associated with security updates.
> When you call, clearly state that your problem is related to a
> Security Update and cite the update's KB number (e.g., KB931678).
>
> In other countries, see
> http://support.microsoft.com/default...r=securityhome > "No-Charge
> Support...for virus and other security-related" issues in right-hand
> menu for localized contact information.
>
> For more information about how to contact Microsoft for support
> issues, visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx


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