Start a free Windows Update support incident request:
Support for Windows Update:
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).
In other countries, see
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.
For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). [Make certain the Windows Firewall *is* enabled.]
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
> I'm running on WinXP x64 SP2 and have installed all available updates
> Now when I start windowsupdate over Tools->Windows Update, the following
> site is opened:
> The search for update is quitted by an fault (no description).
> Normally, the following page should be opened:
> Can anybody help me???