1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.
NB: If you're running ZA Free firewall, you may need to uninstall it instead
of disabling it. You're "working without a net" now: Don't to ANYTHING else
online (e.g., browsing; reading email; chatting) except #4 below until your
anti-virus application has been re-enabled!
2. Uninstall "Security Update for Windows XP (KB942615)"] via Add/Remove
Programs (make sure Show Updates box is checked at top right) and reboot.
3. Re-do #1 above.
4. Go to http://windowsupdate.microsoft.com
and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
Start a free Windows Update support incident request:
Support for Windows Update:
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).
In other countries, see
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.
For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
> Hi, all, seems that yesterdays updates have created a nice little
> issue for me. I installed all 8 updates yesterday and now IE crashes
> each time I open gmail or intellicast in IE. The quirk is that if I
> go to cnn before it works fine. Below is the info from the "IE has
> encounted a problem" screen.
> Any help would be great!
> AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: urlmon.dll
> ModVer: 6.0.2900.3231 Offset: 0003b5ce