Recent updates effecting internet access

Hi, i work for an ISP and over the past couple of days we've has loads of
problems where customer can ping URLs, telnet through port 80 and everything
but cannot browse to anything but the router. Could anybody tell me if there
have been any windows updates which could have caused these problems as
customer can connect with their xbox 360 but not with the PC after trying
everything.

Cheers, Stu

Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/

Stu F wrote:
> Hi, i work for an ISP and over the past couple of days we've has loads of
> problems where customer can ping URLs, telnet through port 80 and
> everything
> but cannot browse to anything but the router. Could anybody tell me if
> there
> have been any windows updates which could have caused these problems as
> customer can connect with their xbox 360 but not with the PC after trying
> everything.
>
> Cheers, Stu

Thanks, will give that a go, seems to be happening to people with many
different security programs, it seems they are able to use MSN etc.

Stu,

Suggest you check both the WindowsUpdate.log and the ReportingEvents.log
of the affected Users. AND, please ask which Version of Windows they're
running.

The WindowsUpdate.log is located in %windir%
The ReportingEvents.log, which shows all successful updates, is located
in %windir%\SoftwareDistribution

If you can get some cooperation from the affected Users, I'll be glad to
lend a hand to see if an update has caused the issue.

Since the updates came out the second Tuesday of November, it seems
unlikely that this issue would just be emerging now.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Stu F wrote:
> Thanks, will give that a go, seems to be happening to people with many
> different security programs, it seems they are able to use MSN etc.

> Since the updates came out the second Tuesday of November, it seems
> unlikely that this issue would just be emerging now.

These users may have disabled Automatic Updates and only recently gotten
around to patching their machines manually at Windows Update website.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/


MowGreen [MVP] wrote:
> Suggest you check both the WindowsUpdate.log and the ReportingEvents.log
> of the affected Users. AND, please ask which Version of Windows they're
> running.
>
> The WindowsUpdate.log is located in %windir%
> The ReportingEvents.log, which shows all successful updates, is located
> in %windir%\SoftwareDistribution
>
> If you can get some cooperation from the affected Users, I'll be glad to
> lend a hand to see if an update has caused the issue.
>
> Since the updates came out the second Tuesday of November, it seems
> unlikely that this issue would just be emerging now.
>
> Stu F wrote:
>> Thanks, will give that a go, seems to be happening to people with many
>> different security programs, it seems they are able to use MSN etc.

PA Bear wrote:
>> Since the updates came out the second Tuesday of November, it seems
>> unlikely that this issue would just be emerging now.
>
>
> These users may have disabled Automatic Updates and only recently gotten
> around to patching their machines manually at Windows Update website.

Now why would they do that ... a lack of Trust, perhaps ? <w>


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============