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Vista Updates Problems

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 11-28-2007
tomedcollins
 

Posts: n/a
Vista Updates Problems
Vista is unable to install the following updates due to the error codes i've
written next to them;

KB940105 - 8007002
KB938194 - 8007371B
KB941649 - 8007002
KB939653 - 8007371B
KB938979 - 8007371B
KB933729 - 8007371B
KB939159 - 8007371B

Four of these updates are deemed 'important' and the other three
'recommended', so all are things that i'd prefer to have on my PC. Most
annoyingly, one of them (KB940105) is a memory hotfix without which I can't
play certain games. Seeing as I bought this machine specifically as a games
PC, i'm particularly unhappy about not being able to run that update.

The weird thing is that before I sent my PC away for repairs a few weeks ago
I had no problem with any updates. However, amongst the aforementioned
repairs were two new hard drives and, consequently, a reinstall of Vista (as
well as a new motherboard).

I've tried to install these updates through Windows installer and 'manually'
(i.e. downloading the individual files from Microsoft's website) but to no
avail. I've also tried to install them with all security software turned off,
and followed Microsoft's advice regarding the 8007002 error to delete the
temporary update files. I've even wiped Vista and started again with a
factory recovery.

A look around the computer's log revealed the following error whilst trying
to apply these updates:

'Exec: Failed to commit CSI transaction to execute changes. hr: 0x8007371b'

I'm running Vista Ultimate Edition.

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  #2 (permalink)  
Old 11-28-2007
tomedcollins
 

Posts: n/a
RE: Vista Updates Problems
ADDENDUM TO PROBLEM:

When I wrote my original post, i'd only tried to install some of the updates
manually/individually. Since then i've tried to install all of them this way,
and as a result I found that the two updates which come as .exe files
(KB939653 and KB933729) fail with the following message:

'Not enough storage is available to process this command'

Now, after looking at Microsoft's advice this seems strange because i've got
2GB of RAM, only 44% of which is being used according to Task Manager
(although only 27MB is considered 'free', if i've read it correctly?!), and I
tried upping the page file to 3GB but it didn't solve the problem. I've also
got 895MB of hard drive space left, so that shouldn't be the issue either
(although i've got two hard drives working in a RAID configuration - might
that be an issue?). Microsoft suggests to 'check the paging file disk for an
I/O error', but doesn't tell you how to actually do that.

Reply With Quote
  #3 (permalink)  
Old 11-28-2007
PA Bear
 

Posts: n/a
Re: Vista Updates Problems
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).

In other countries, see
http://support.microsoft.com/default...r=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


tomedcollins wrote:
> ADDENDUM TO PROBLEM:
>
> When I wrote my original post, i'd only tried to install some of the
> updates
> manually/individually. Since then i've tried to install all of them this
> way, and as a result I found that the two updates which come as .exe files
> (KB939653 and KB933729) fail with the following message:
>
> 'Not enough storage is available to process this command'
>
> Now, after looking at Microsoft's advice this seems strange because i've
> got
> 2GB of RAM, only 44% of which is being used according to Task Manager
> (although only 27MB is considered 'free', if i've read it correctly?!),
> and
> I tried upping the page file to 3GB but it didn't solve the problem. I've
> also got 895MB of hard drive space left, so that shouldn't be the issue
> either (although i've got two hard drives working in a RAID
> configuration -
> might that be an issue?). Microsoft suggests to 'check the paging file
> disk
> for an I/O error', but doesn't tell you how to actually do that.

<paste>
> Vista is unable to install the following updates due to the error codes
> i've
> written next to them;
>
> KB940105 - 8007002
> KB938194 - 8007371B
> KB941649 - 8007002
> KB939653 - 8007371B
> KB938979 - 8007371B
> KB933729 - 8007371B
> KB939159 - 8007371B
>
> Four of these updates are deemed 'important' and the other three
> 'recommended', so all are things that i'd prefer to have on my PC. Most
> annoyingly, one of them (KB940105) is a memory hotfix without which I
> can't
> play certain games. Seeing as I bought this machine specifically as a
> games
> PC, i'm particularly unhappy about not being able to run that update.
>
> The weird thing is that before I sent my PC away for repairs a few weeks
> ago
> I had no problem with any updates. However, amongst the aforementioned
> repairs were two new hard drives and, consequently, a reinstall of Vista
> (as
> well as a new motherboard).
>
> I've tried to install these updates through Windows installer and
> 'manually'
> (i.e. downloading the individual files from Microsoft's website) but to no
> avail. I've also tried to install them with all security software turned
> off, and followed Microsoft's advice regarding the 8007002 error to delete
> the temporary update files. I've even wiped Vista and started again with a
> factory recovery.
>
> A look around the computer's log revealed the following error whilst
> trying
> to apply these updates:
>
> 'Exec: Failed to commit CSI transaction to execute changes. hr:
> 0x8007371b'
>
> I'm running Vista Ultimate Edition.


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  #4 (permalink)  
Old 11-29-2007
tomedcollins
 

Posts: n/a
Re: Vista Updates Problems
Thanks for the advice PA Bear. I made a support request two nights ago but
haven't received a reply. Judging from what i've read on forums and
newsgroups i'm not unique in terms of no-one getting back to me about this
problem.

"PA Bear" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> support calls that are associated with security updates. When you call,
> clearly state that your problem is related to a Security Update and cite the
> update's KB number (e.g., KB931678).
>
> In other countries, see
> http://support.microsoft.com/default...r=securityhome > "No-Charge
> Support...for virus and other security-related" issues in right-hand menu
> for localized contact information.
>
> For more information about how to contact Microsoft for support issues,
> visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
> to install the update(s).
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
>
> tomedcollins wrote:
> > ADDENDUM TO PROBLEM:
> >
> > When I wrote my original post, i'd only tried to install some of the
> > updates
> > manually/individually. Since then i've tried to install all of them this
> > way, and as a result I found that the two updates which come as .exe files
> > (KB939653 and KB933729) fail with the following message:
> >
> > 'Not enough storage is available to process this command'
> >
> > Now, after looking at Microsoft's advice this seems strange because i've
> > got
> > 2GB of RAM, only 44% of which is being used according to Task Manager
> > (although only 27MB is considered 'free', if i've read it correctly?!),
> > and
> > I tried upping the page file to 3GB but it didn't solve the problem. I've
> > also got 895MB of hard drive space left, so that shouldn't be the issue
> > either (although i've got two hard drives working in a RAID
> > configuration -
> > might that be an issue?). Microsoft suggests to 'check the paging file
> > disk
> > for an I/O error', but doesn't tell you how to actually do that.

> <paste>
> > Vista is unable to install the following updates due to the error codes
> > i've
> > written next to them;
> >
> > KB940105 - 8007002
> > KB938194 - 8007371B
> > KB941649 - 8007002
> > KB939653 - 8007371B
> > KB938979 - 8007371B
> > KB933729 - 8007371B
> > KB939159 - 8007371B
> >
> > Four of these updates are deemed 'important' and the other three
> > 'recommended', so all are things that i'd prefer to have on my PC. Most
> > annoyingly, one of them (KB940105) is a memory hotfix without which I
> > can't
> > play certain games. Seeing as I bought this machine specifically as a
> > games
> > PC, i'm particularly unhappy about not being able to run that update.
> >
> > The weird thing is that before I sent my PC away for repairs a few weeks
> > ago
> > I had no problem with any updates. However, amongst the aforementioned
> > repairs were two new hard drives and, consequently, a reinstall of Vista
> > (as
> > well as a new motherboard).
> >
> > I've tried to install these updates through Windows installer and
> > 'manually'
> > (i.e. downloading the individual files from Microsoft's website) but to no
> > avail. I've also tried to install them with all security software turned
> > off, and followed Microsoft's advice regarding the 8007002 error to delete
> > the temporary update files. I've even wiped Vista and started again with a
> > factory recovery.
> >
> > A look around the computer's log revealed the following error whilst
> > trying
> > to apply these updates:
> >
> > 'Exec: Failed to commit CSI transaction to execute changes. hr:
> > 0x8007371b'
> >
> > I'm running Vista Ultimate Edition.

>
>

Reply With Quote
  #5 (permalink)  
Old 11-29-2007
doc4nuts
 

Posts: n/a
Re: Vista Updates Problems
This helped greatly.

"PA Bear" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> Customers in the U.S. and Canada can receive technical support from
> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
> support calls that are associated with security updates. When you call,
> clearly state that your problem is related to a Security Update and cite the
> update's KB number (e.g., KB931678).
>
> In other countries, see
> http://support.microsoft.com/default...r=securityhome > "No-Charge
> Support...for virus and other security-related" issues in right-hand menu
> for localized contact information.
>
> For more information about how to contact Microsoft for support issues,
> visit the International Support Web site:
> https://support.microsoft.com/common/international.aspx
>
> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
> to install the update(s).
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
>
> tomedcollins wrote:
> > ADDENDUM TO PROBLEM:
> >
> > When I wrote my original post, i'd only tried to install some of the
> > updates
> > manually/individually. Since then i've tried to install all of them this
> > way, and as a result I found that the two updates which come as .exe files
> > (KB939653 and KB933729) fail with the following message:
> >
> > 'Not enough storage is available to process this command'
> >
> > Now, after looking at Microsoft's advice this seems strange because i've
> > got
> > 2GB of RAM, only 44% of which is being used according to Task Manager
> > (although only 27MB is considered 'free', if i've read it correctly?!),
> > and
> > I tried upping the page file to 3GB but it didn't solve the problem. I've
> > also got 895MB of hard drive space left, so that shouldn't be the issue
> > either (although i've got two hard drives working in a RAID
> > configuration -
> > might that be an issue?). Microsoft suggests to 'check the paging file
> > disk
> > for an I/O error', but doesn't tell you how to actually do that.

> <paste>
> > Vista is unable to install the following updates due to the error codes
> > i've
> > written next to them;
> >
> > KB940105 - 8007002
> > KB938194 - 8007371B
> > KB941649 - 8007002
> > KB939653 - 8007371B
> > KB938979 - 8007371B
> > KB933729 - 8007371B
> > KB939159 - 8007371B
> >
> > Four of these updates are deemed 'important' and the other three
> > 'recommended', so all are things that i'd prefer to have on my PC. Most
> > annoyingly, one of them (KB940105) is a memory hotfix without which I
> > can't
> > play certain games. Seeing as I bought this machine specifically as a
> > games
> > PC, i'm particularly unhappy about not being able to run that update.
> >
> > The weird thing is that before I sent my PC away for repairs a few weeks
> > ago
> > I had no problem with any updates. However, amongst the aforementioned
> > repairs were two new hard drives and, consequently, a reinstall of Vista
> > (as
> > well as a new motherboard).
> >
> > I've tried to install these updates through Windows installer and
> > 'manually'
> > (i.e. downloading the individual files from Microsoft's website) but to no
> > avail. I've also tried to install them with all security software turned
> > off, and followed Microsoft's advice regarding the 8007002 error to delete
> > the temporary update files. I've even wiped Vista and started again with a
> > factory recovery.
> >
> > A look around the computer's log revealed the following error whilst
> > trying
> > to apply these updates:
> >
> > 'Exec: Failed to commit CSI transaction to execute changes. hr:
> > 0x8007371b'
> >
> > I'm running Vista Ultimate Edition.

>
>

Reply With Quote
  #6 (permalink)  
Old 11-30-2007
PA Bear
 

Posts: n/a
Re: Vista Updates Problems
How so?

doc4nuts wrote:
> This helped greatly.
>
> "PA Bear" wrote:
>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> Customers in the U.S. and Canada can receive technical support from
>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge
>> for support calls that are associated with security updates. When you
>> call,
>> clearly state that your problem is related to a Security Update and cite
>> the update's KB number (e.g., KB931678).
>>
>> In other countries, see
>> http://support.microsoft.com/default...r=securityhome > "No-Charge
>> Support...for virus and other security-related" issues in right-hand menu
>> for localized contact information.
>>
>> For more information about how to contact Microsoft for support issues,
>> visit the International Support Web site:
>> https://support.microsoft.com/common/international.aspx
>>
>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>> attempting
>> to install the update(s).
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>>
>> tomedcollins wrote:
>>> ADDENDUM TO PROBLEM:
>>>
>>> When I wrote my original post, i'd only tried to install some of the
>>> updates
>>> manually/individually. Since then i've tried to install all of them this
>>> way, and as a result I found that the two updates which come as .exe
>>> files
>>> (KB939653 and KB933729) fail with the following message:
>>>
>>> 'Not enough storage is available to process this command'
>>>
>>> Now, after looking at Microsoft's advice this seems strange because i've
>>> got
>>> 2GB of RAM, only 44% of which is being used according to Task Manager
>>> (although only 27MB is considered 'free', if i've read it correctly?!),
>>> and
>>> I tried upping the page file to 3GB but it didn't solve the problem.
>>> I've
>>> also got 895MB of hard drive space left, so that shouldn't be the issue
>>> either (although i've got two hard drives working in a RAID
>>> configuration -
>>> might that be an issue?). Microsoft suggests to 'check the paging file
>>> disk
>>> for an I/O error', but doesn't tell you how to actually do that.

>> <paste>
>>> Vista is unable to install the following updates due to the error codes
>>> i've
>>> written next to them;
>>>
>>> KB940105 - 8007002
>>> KB938194 - 8007371B
>>> KB941649 - 8007002
>>> KB939653 - 8007371B
>>> KB938979 - 8007371B
>>> KB933729 - 8007371B
>>> KB939159 - 8007371B
>>>
>>> Four of these updates are deemed 'important' and the other three
>>> 'recommended', so all are things that i'd prefer to have on my PC. Most
>>> annoyingly, one of them (KB940105) is a memory hotfix without which I
>>> can't
>>> play certain games. Seeing as I bought this machine specifically as a
>>> games
>>> PC, i'm particularly unhappy about not being able to run that update.
>>>
>>> The weird thing is that before I sent my PC away for repairs a few weeks
>>> ago
>>> I had no problem with any updates. However, amongst the aforementioned
>>> repairs were two new hard drives and, consequently, a reinstall of Vista
>>> (as
>>> well as a new motherboard).
>>>
>>> I've tried to install these updates through Windows installer and
>>> 'manually'
>>> (i.e. downloading the individual files from Microsoft's website) but to
>>> no
>>> avail. I've also tried to install them with all security software turned
>>> off, and followed Microsoft's advice regarding the 8007002 error to
>>> delete
>>> the temporary update files. I've even wiped Vista and started again with
>>> a
>>> factory recovery.
>>>
>>> A look around the computer's log revealed the following error whilst
>>> trying
>>> to apply these updates:
>>>
>>> 'Exec: Failed to commit CSI transaction to execute changes. hr:
>>> 0x8007371b'
>>>
>>> I'm running Vista Ultimate Edition.


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