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Windows XP updates

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  #1 (permalink)  
Old 11-14-2007
HoneyTea
 

Posts: n/a
Windows XP updates
I have installed the following updates

Security update for Windows XP (KB933729)
Security update for Windows XP (KB936021)
Security update for Windows XP (KB938829)
Update for Windows XP (KB933360)
Update for Windows XP (KB938828)

After installation IE6 is not able to open PDF files. I am using Acrobat
Reader 6.
When I uninstall Acrobat 6 and installed Acrobat Reader 7 IE was able to
open PDF files.

Can someone help in identifying whcih update caused the problem?

I have pushed the update to more than 200 PCs and I need to fix this ASAP.
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  #2 (permalink)  
Old 11-14-2007
Jupiter Jones [MVP]
 

Posts: n/a
Re: Windows XP updates
Is there some reason you do not want the latest version of Acrobat
Reader?
That seems to be the solution.
Perhaps Adobe has an answer, possibly in release notes for version 7
even though 7 is older than these updates?

You could try installing the updates one at a time until you find the
specific update that causes the problem.

If all computers already have the updates:
Try System Restore on one computer to date/time before updates and
issue started.
Verify there is no longer an issue.
Then install updates one at a time on that computer until issue
returns.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"HoneyTea" <HoneyTea@discussions.microsoft.com> wrote in message
news:70E41DC6-C7FB-4231-B05C-633836E7228A@microsoft.com...
>I have installed the following updates
>
> Security update for Windows XP (KB933729)
> Security update for Windows XP (KB936021)
> Security update for Windows XP (KB938829)
> Update for Windows XP (KB933360)
> Update for Windows XP (KB938828)
>
> After installation IE6 is not able to open PDF files. I am using
> Acrobat
> Reader 6.
> When I uninstall Acrobat 6 and installed Acrobat Reader 7 IE was
> able to
> open PDF files.
>
> Can someone help in identifying whcih update caused the problem?
>
> I have pushed the update to more than 200 PCs and I need to fix this
> ASAP.


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  #3 (permalink)  
Old 11-14-2007
HoneyTea
 

Posts: n/a
Re: Windows XP updates
Jupiter,

Thanks for your reply.

We have more than 2500 PCs using Acrobat Reader 6 and I don't want to add an
extra job for Technical support to install Acrobat Reader 7 because this
update is making problems with IE and Acrobat Reader.

I will try to restore one of the PCs and install the updates one by one
until I find the one that caused the problem.


"Jupiter Jones [MVP]" wrote:

> Is there some reason you do not want the latest version of Acrobat
> Reader?
> That seems to be the solution.
> Perhaps Adobe has an answer, possibly in release notes for version 7
> even though 7 is older than these updates?
>
> You could try installing the updates one at a time until you find the
> specific update that causes the problem.
>
> If all computers already have the updates:
> Try System Restore on one computer to date/time before updates and
> issue started.
> Verify there is no longer an issue.
> Then install updates one at a time on that computer until issue
> returns.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "HoneyTea" <HoneyTea@discussions.microsoft.com> wrote in message
> news:70E41DC6-C7FB-4231-B05C-633836E7228A@microsoft.com...
> >I have installed the following updates
> >
> > Security update for Windows XP (KB933729)
> > Security update for Windows XP (KB936021)
> > Security update for Windows XP (KB938829)
> > Update for Windows XP (KB933360)
> > Update for Windows XP (KB938828)
> >
> > After installation IE6 is not able to open PDF files. I am using
> > Acrobat
> > Reader 6.
> > When I uninstall Acrobat 6 and installed Acrobat Reader 7 IE was
> > able to
> > open PDF files.
> >
> > Can someone help in identifying whcih update caused the problem?
> >
> > I have pushed the update to more than 200 PCs and I need to fix this
> > ASAP.

>

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  #4 (permalink)  
Old 11-14-2007
PA Bear
 

Posts: n/a
Re: Windows XP updates
You're not providing your 2,500 seats with sufficient security. Get Reader
v8.1.1 installed ASAP.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/

HoneyTea wrote:
> Jupiter,
>
> Thanks for your reply.
>
> We have more than 2500 PCs using Acrobat Reader 6 and I don't want to add
> an
> extra job for Technical support to install Acrobat Reader 7 because this
> update is making problems with IE and Acrobat Reader.
>
> I will try to restore one of the PCs and install the updates one by one
> until I find the one that caused the problem.
>
>
> "Jupiter Jones [MVP]" wrote:
>
>> Is there some reason you do not want the latest version of Acrobat
>> Reader?
>> That seems to be the solution.
>> Perhaps Adobe has an answer, possibly in release notes for version 7
>> even though 7 is older than these updates?
>>
>> You could try installing the updates one at a time until you find the
>> specific update that causes the problem.
>>
>> If all computers already have the updates:
>> Try System Restore on one computer to date/time before updates and
>> issue started.
>> Verify there is no longer an issue.
>> Then install updates one at a time on that computer until issue
>> returns.
>>
>> --
>> Jupiter Jones [MVP]
>> http://www3.telus.net/dandemar
>> http://www.dts-l.org
>>
>>
>> "HoneyTea" <HoneyTea@discussions.microsoft.com> wrote in message
>> news:70E41DC6-C7FB-4231-B05C-633836E7228A@microsoft.com...
>>> I have installed the following updates
>>>
>>> Security update for Windows XP (KB933729)
>>> Security update for Windows XP (KB936021)
>>> Security update for Windows XP (KB938829)
>>> Update for Windows XP (KB933360)
>>> Update for Windows XP (KB938828)
>>>
>>> After installation IE6 is not able to open PDF files. I am using
>>> Acrobat
>>> Reader 6.
>>> When I uninstall Acrobat 6 and installed Acrobat Reader 7 IE was
>>> able to
>>> open PDF files.
>>>
>>> Can someone help in identifying whcih update caused the problem?
>>>
>>> I have pushed the update to more than 200 PCs and I need to fix this
>>> ASAP.


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  #5 (permalink)  
Old 11-18-2007
HoneyTea
 

Posts: n/a
Re: Windows XP updates
Thanks PA Bear.

I found that Security Update for Windows XP (KB933729) is causing the problem.

As I have mentioned when updated PCs got the upgraded version of Acrobat
Reader 7 the problem was solved.

what is your suggestion? shall we remove the update or we should upgrade the
version of Acrobat as suggested earlier?

and did anyone face any problem with this specific update?

Please advise ASAP.

"PA Bear" wrote:

> You're not providing your 2,500 seats with sufficient security. Get Reader
> v8.1.1 installed ASAP.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.org/
>
> HoneyTea wrote:
> > Jupiter,
> >
> > Thanks for your reply.
> >
> > We have more than 2500 PCs using Acrobat Reader 6 and I don't want to add
> > an
> > extra job for Technical support to install Acrobat Reader 7 because this
> > update is making problems with IE and Acrobat Reader.
> >
> > I will try to restore one of the PCs and install the updates one by one
> > until I find the one that caused the problem.
> >
> >
> > "Jupiter Jones [MVP]" wrote:
> >
> >> Is there some reason you do not want the latest version of Acrobat
> >> Reader?
> >> That seems to be the solution.
> >> Perhaps Adobe has an answer, possibly in release notes for version 7
> >> even though 7 is older than these updates?
> >>
> >> You could try installing the updates one at a time until you find the
> >> specific update that causes the problem.
> >>
> >> If all computers already have the updates:
> >> Try System Restore on one computer to date/time before updates and
> >> issue started.
> >> Verify there is no longer an issue.
> >> Then install updates one at a time on that computer until issue
> >> returns.
> >>
> >> --
> >> Jupiter Jones [MVP]
> >> http://www3.telus.net/dandemar
> >> http://www.dts-l.org
> >>
> >>
> >> "HoneyTea" <HoneyTea@discussions.microsoft.com> wrote in message
> >> news:70E41DC6-C7FB-4231-B05C-633836E7228A@microsoft.com...
> >>> I have installed the following updates
> >>>
> >>> Security update for Windows XP (KB933729)
> >>> Security update for Windows XP (KB936021)
> >>> Security update for Windows XP (KB938829)
> >>> Update for Windows XP (KB933360)
> >>> Update for Windows XP (KB938828)
> >>>
> >>> After installation IE6 is not able to open PDF files. I am using
> >>> Acrobat
> >>> Reader 6.
> >>> When I uninstall Acrobat 6 and installed Acrobat Reader 7 IE was
> >>> able to
> >>> open PDF files.
> >>>
> >>> Can someone help in identifying whcih update caused the problem?
> >>>
> >>> I have pushed the update to more than 200 PCs and I need to fix this
> >>> ASAP.

>
>

Reply With Quote
  #6 (permalink)  
Old 11-18-2007
Jupiter Jones [MVP]
 

Posts: n/a
Re: Windows XP updates
I would suggest updating both.

Look at the bulletin for that update and see what it does:
http://www.microsoft.com/technet/sec.../MS07-058.mspx
Also research the differences between between the older and new
version of Adobe Reader paying particular to any security changes if
any.
Then make an informed decision for your organization.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"HoneyTea" <HoneyTea@discussions.microsoft.com> wrote in message
news:B2C4500C-066C-4111-A67A-7AAF8389B568@microsoft.com...
> Thanks PA Bear.
>
> I found that Security Update for Windows XP (KB933729) is causing
> the problem.
>
> As I have mentioned when updated PCs got the upgraded version of
> Acrobat
> Reader 7 the problem was solved.
>
> what is your suggestion? shall we remove the update or we should
> upgrade the
> version of Acrobat as suggested earlier?
>
> and did anyone face any problem with this specific update?
>
> Please advise ASAP.


Reply With Quote
  #7 (permalink)  
Old 11-19-2007
PA Bear
 

Posts: n/a
Re: Windows XP updates
1. Make certain that all Windows machines are fully patched at Windows
Update.

2. Uninstall Adobe Acrobat Reader v7.x from all machines > Install Adobe
Acrobat Reader v8.1 *and* all updates for it.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.org/


HoneyTea wrote:
> Thanks PA Bear.
>
> I found that Security Update for Windows XP (KB933729) is causing the
> problem.
>
> As I have mentioned when updated PCs got the upgraded version of Acrobat
> Reader 7 the problem was solved.
>
> what is your suggestion? shall we remove the update or we should upgrade
> the
> version of Acrobat as suggested earlier?
>
> and did anyone face any problem with this specific update?
>
> Please advise ASAP.
>
> "PA Bear" wrote:
>
>> You're not providing your 2,500 seats with sufficient security. Get
>> Reader
>> v8.1.1 installed ASAP.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.org/
>>
>> HoneyTea wrote:
>>> Jupiter,
>>>
>>> Thanks for your reply.
>>>
>>> We have more than 2500 PCs using Acrobat Reader 6 and I don't want to
>>> add
>>> an
>>> extra job for Technical support to install Acrobat Reader 7 because this
>>> update is making problems with IE and Acrobat Reader.
>>>
>>> I will try to restore one of the PCs and install the updates one by one
>>> until I find the one that caused the problem.
>>>
>>>
>>> "Jupiter Jones [MVP]" wrote:
>>>
>>>> Is there some reason you do not want the latest version of Acrobat
>>>> Reader?
>>>> That seems to be the solution.
>>>> Perhaps Adobe has an answer, possibly in release notes for version 7
>>>> even though 7 is older than these updates?
>>>>
>>>> You could try installing the updates one at a time until you find the
>>>> specific update that causes the problem.
>>>>
>>>> If all computers already have the updates:
>>>> Try System Restore on one computer to date/time before updates and
>>>> issue started.
>>>> Verify there is no longer an issue.
>>>> Then install updates one at a time on that computer until issue
>>>> returns.
>>>>
>>>> --
>>>> Jupiter Jones [MVP]
>>>> http://www3.telus.net/dandemar
>>>> http://www.dts-l.org
>>>>
>>>>
>>>> "HoneyTea" <HoneyTea@discussions.microsoft.com> wrote in message
>>>> news:70E41DC6-C7FB-4231-B05C-633836E7228A@microsoft.com...
>>>>> I have installed the following updates
>>>>>
>>>>> Security update for Windows XP (KB933729)
>>>>> Security update for Windows XP (KB936021)
>>>>> Security update for Windows XP (KB938829)
>>>>> Update for Windows XP (KB933360)
>>>>> Update for Windows XP (KB938828)
>>>>>
>>>>> After installation IE6 is not able to open PDF files. I am using
>>>>> Acrobat
>>>>> Reader 6.
>>>>> When I uninstall Acrobat 6 and installed Acrobat Reader 7 IE was
>>>>> able to
>>>>> open PDF files.
>>>>>
>>>>> Can someone help in identifying whcih update caused the problem?
>>>>>
>>>>> I have pushed the update to more than 200 PCs and I need to fix this
>>>>> ASAP.


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