How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
Start a free Windows Update support incident request:
Support for Windows Update:
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
1. See the "Need more help? Tell us what problem you are having" section of
2. You cannot install some updates or programs
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
3b. Compare errors to those listed here:
and/or go to http://windowsupdate.microsoft.com
> click on Help and Support
link in left pane > Solve problems on your own.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
> I don't have a clue, that's why I'm asking for help as to where I start to
> fix the problem....
> "PA Bear" wrote:
>> And the update is...?
>> Trav wrote:
>>> I have Windows XP Pro SP2
>>> The problem is that everytime I shut down I have to go through updating
>>> 1 updates then the machine shuts down. I then boot up and wait a short
>>> then shut down again and it goes through the same process again, this
>>> happens all the time.
>>> My guess is that the update is not being recorded after the install
>>> tries again next time.
>>> Where do I start correcting this problem because it's not funny anymore?
>>> Thanks for any help offered.