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KB925902 failed (error 0xF00B0004)

microsoft.public.windowsupdate






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  #1 (permalink)  
Old 10-30-2007
Baby Face Lee
 

Posts: n/a
KB925902 failed (error 0xF00B0004)
I'm updating an old computer and the above security update keeps failing.
I can see that there have been issues with this update but I'm not sure how
to resolve the problem.

Here's the log file text:

[KB925902.log]
3.031:
================================================== ==============================
3.031: 2007/05/26 14:23:06.843 (local)
3.031:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\00d78372e607669fc7230daeb58ad867\update\update. exe (version 6.2.29.0)
3.047: Hotfix started with following command line: /si
/ParentInfo:f34f4d3c3daaed40a4d1ce0e966eec36
6.140: ---- Old Information In The Registry ------
6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
6.140: Destination:
6.140: ---- New Information In The Registry ------
6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
6.140: Destination:
6.156: SetProductTypes: InfProductBuildType=BuildType.IC
6.156: SetAltOsLoaderPath: No section uses DirId 65701; done.
6.187: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB925902$
6.187: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
6.187: ref tag c:\windows\system32\sp4.cab does not exist
6.187: ref tag c:\windows\system32\sp3.cab does not exist
6.187: ref tag c:\windows\system32\sp2.cab does not exist
6.187: ref tag c:\windows\system32\sp1.cab does not exist
6.187: ref tag c:\windows\system32\driver.cab does not exist
6.187: ref tag c:\windows\system32\fp40ext.cab does not exist
6.187: ref tag c:\windows\system32\fp40ext1.cab does not exist
6.187: ref tag c:\windows\system32\wms4.cab does not exist
6.187: ref tag c:\windows\system32\wms41.cab does not exist
6.187: ref tag c:\windows\system32\ims.cab does not exist
6.187: ref tag c:\windows\system32\ims1.cab does not exist
6.187: ref tag c:\windows\system32\ins.cab does not exist
6.187: ref tag c:\windows\system32\ins1.cab does not exist
6.187: Starting AnalyzeComponents
6.187: AnalyzePhaseZero used 0 ticks
6.187: No c:\windows\INF\updtblk.inf file.
6.187: OEM file scan used 0 ticks
6.187: AnalyzePhaseOne: used 0 ticks
6.187: AnalyzeComponents: Hotpatch analysis disabled; skipping.
6.187: AnalyzeComponents: Hotpatching is disabled.
6.187: FindFirstFile c:\windows\$hf_mig$\*.*
6.703: KB925902 Setup encountered an error: The update.ver file is not
correct.
6.703: KB925902 Setup encountered an error: The update.ver file is not
correct.
6.750: KB925902 Setup encountered an error: The update.ver file is not
correct.
6.797: KB925902 Setup encountered an error: The update.ver file is not
correct.
6.797: KB925902 Setup encountered an error: The update.ver file is not
correct.
6.844: AnalyzeForBranching used 32 ticks.
6.844: AnalyzePhaseTwo used 0 ticks
6.844: AnalyzePhaseThree used 0 ticks
6.875: AnalyzePhaseFive used 31 ticks
6.875: AnalyzePhaseSix used 0 ticks
6.875: AnalyzeComponents used 688 ticks
6.875: Downloading 8 files
6.875: bPatchMode = TRUE
6.875: Inventory complete: ReturnStatus=0, 688 ticks
6.875: Num Ticks for invent : 688
6.906: [dumpDownloadTask] Update.exe posting request file to download a
total of 368184 bytes (368184 bytes in patches and 0 bytes in fallbacks)
6.906: dumpDownloadTask returned 0xf200 (more files to download)
6.984: KB925902 installation did not complete.
6.984: Update.exe extended error code = 0xf200
0.609:
================================================== ==============================
0.609: 2007/05/26 14:23:14.578 (local)
0.609:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\00d78372e607669fc7230daeb58ad867\update\update. exe (version 6.2.29.0)
0.609: Hotfix started with following command line: /si
/ParentInfo:3d1235c8388b11409e186f02ef0a736a
0.734: ---- Old Information In The Registry ------
0.734: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
0.734: Destination:
0.734: ---- New Information In The Registry ------
0.734: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
0.734: Destination:
0.734: SetProductTypes: InfProductBuildType=BuildType.IC
0.734: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.734: Express: 368,184 bytes were downloaded.
1.047: [PatchFilesFromResponseBlob] returning STATUS_READY_TO_INSTALL
1.063: KB925902 installation did not complete.
1.063: Update.exe extended error code = 0xf201

Any ideas guys?

Thanks in advance,

Lee
Reply With Quote
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  #2 (permalink)  
Old 10-30-2007
MowGreen [MVP]
 

Posts: n/a
Re: KB925902 failed (error 0xF00B0004)
> 6.140: ---- Old Information In The Registry ------
> 6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak


Which Zone Labs product is installed ? That is what's causing the
installation failure as it's blocking the query to the registry. Here's
a snippet from the KB925902.log on my XP Pro box:

> 9.343: ---- Old Information In The Registry ------
> 9.403: Source:\WINDOWS\system32\wuapi.dll.wusetup.12980 8374.bak (7.0.6000.363)



MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Baby Face Lee wrote:

> I'm updating an old computer and the above security update keeps failing.
> I can see that there have been issues with this update but I'm not sure how
> to resolve the problem.
>
> Here's the log file text:
>
> [KB925902.log]
> 3.031:
> ================================================== ==============================
> 3.031: 2007/05/26 14:23:06.843 (local)
> 3.031:
> C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\00d78372e607669fc7230daeb58ad867\update\update. exe (version 6.2.29.0)
> 3.047: Hotfix started with following command line: /si
> /ParentInfo:f34f4d3c3daaed40a4d1ce0e966eec36
> 6.140: ---- Old Information In The Registry ------
> 6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> 6.140: Destination:
> 6.140: ---- New Information In The Registry ------
> 6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> 6.140: Destination:
> 6.156: SetProductTypes: InfProductBuildType=BuildType.IC
> 6.156: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 6.187: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB925902$
> 6.187: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
> 0xe0000102
> 6.187: ref tag c:\windows\system32\sp4.cab does not exist
> 6.187: ref tag c:\windows\system32\sp3.cab does not exist
> 6.187: ref tag c:\windows\system32\sp2.cab does not exist
> 6.187: ref tag c:\windows\system32\sp1.cab does not exist
> 6.187: ref tag c:\windows\system32\driver.cab does not exist
> 6.187: ref tag c:\windows\system32\fp40ext.cab does not exist
> 6.187: ref tag c:\windows\system32\fp40ext1.cab does not exist
> 6.187: ref tag c:\windows\system32\wms4.cab does not exist
> 6.187: ref tag c:\windows\system32\wms41.cab does not exist
> 6.187: ref tag c:\windows\system32\ims.cab does not exist
> 6.187: ref tag c:\windows\system32\ims1.cab does not exist
> 6.187: ref tag c:\windows\system32\ins.cab does not exist
> 6.187: ref tag c:\windows\system32\ins1.cab does not exist
> 6.187: Starting AnalyzeComponents
> 6.187: AnalyzePhaseZero used 0 ticks
> 6.187: No c:\windows\INF\updtblk.inf file.
> 6.187: OEM file scan used 0 ticks
> 6.187: AnalyzePhaseOne: used 0 ticks
> 6.187: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 6.187: AnalyzeComponents: Hotpatching is disabled.
> 6.187: FindFirstFile c:\windows\$hf_mig$\*.*
> 6.703: KB925902 Setup encountered an error: The update.ver file is not
> correct.
> 6.703: KB925902 Setup encountered an error: The update.ver file is not
> correct.
> 6.750: KB925902 Setup encountered an error: The update.ver file is not
> correct.
> 6.797: KB925902 Setup encountered an error: The update.ver file is not
> correct.
> 6.797: KB925902 Setup encountered an error: The update.ver file is not
> correct.
> 6.844: AnalyzeForBranching used 32 ticks.
> 6.844: AnalyzePhaseTwo used 0 ticks
> 6.844: AnalyzePhaseThree used 0 ticks
> 6.875: AnalyzePhaseFive used 31 ticks
> 6.875: AnalyzePhaseSix used 0 ticks
> 6.875: AnalyzeComponents used 688 ticks
> 6.875: Downloading 8 files
> 6.875: bPatchMode = TRUE
> 6.875: Inventory complete: ReturnStatus=0, 688 ticks
> 6.875: Num Ticks for invent : 688
> 6.906: [dumpDownloadTask] Update.exe posting request file to download a
> total of 368184 bytes (368184 bytes in patches and 0 bytes in fallbacks)
> 6.906: dumpDownloadTask returned 0xf200 (more files to download)
> 6.984: KB925902 installation did not complete.
> 6.984: Update.exe extended error code = 0xf200
> 0.609:
> ================================================== ==============================
> 0.609: 2007/05/26 14:23:14.578 (local)
> 0.609:
> C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\00d78372e607669fc7230daeb58ad867\update\update. exe (version 6.2.29.0)
> 0.609: Hotfix started with following command line: /si
> /ParentInfo:3d1235c8388b11409e186f02ef0a736a
> 0.734: ---- Old Information In The Registry ------
> 0.734: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> 0.734: Destination:
> 0.734: ---- New Information In The Registry ------
> 0.734: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> 0.734: Destination:
> 0.734: SetProductTypes: InfProductBuildType=BuildType.IC
> 0.734: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 0.734: Express: 368,184 bytes were downloaded.
> 1.047: [PatchFilesFromResponseBlob] returning STATUS_READY_TO_INSTALL
> 1.063: KB925902 installation did not complete.
> 1.063: Update.exe extended error code = 0xf201
>
> Any ideas guys?
>
> Thanks in advance,
>
> Lee

Reply With Quote
  #3 (permalink)  
Old 10-31-2007
Baby Face Lee
 

Posts: n/a
Re: KB925902 failed (error 0xF00B0004)
I've got Zone Labs, Zone Alarm Pro (v7.0.302.000)

"MowGreen [MVP]" wrote:

> > 6.140: ---- Old Information In The Registry ------
> > 6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak

>
> Which Zone Labs product is installed ? That is what's causing the
> installation failure as it's blocking the query to the registry. Here's
> a snippet from the KB925902.log on my XP Pro box:
>
> > 9.343: ---- Old Information In The Registry ------
> > 9.403: Source:\WINDOWS\system32\wuapi.dll.wusetup.12980 8374.bak (7.0.6000.363)

>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Baby Face Lee wrote:
>
> > I'm updating an old computer and the above security update keeps failing.
> > I can see that there have been issues with this update but I'm not sure how
> > to resolve the problem.
> >
> > Here's the log file text:
> >
> > [KB925902.log]
> > 3.031:
> > ================================================== ==============================
> > 3.031: 2007/05/26 14:23:06.843 (local)
> > 3.031:
> > C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\00d78372e607669fc7230daeb58ad867\update\update. exe (version 6.2.29.0)
> > 3.047: Hotfix started with following command line: /si
> > /ParentInfo:f34f4d3c3daaed40a4d1ce0e966eec36
> > 6.140: ---- Old Information In The Registry ------
> > 6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> > 6.140: Destination:
> > 6.140: ---- New Information In The Registry ------
> > 6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> > 6.140: Destination:
> > 6.156: SetProductTypes: InfProductBuildType=BuildType.IC
> > 6.156: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > 6.187: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB925902$
> > 6.187: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
> > 0xe0000102
> > 6.187: ref tag c:\windows\system32\sp4.cab does not exist
> > 6.187: ref tag c:\windows\system32\sp3.cab does not exist
> > 6.187: ref tag c:\windows\system32\sp2.cab does not exist
> > 6.187: ref tag c:\windows\system32\sp1.cab does not exist
> > 6.187: ref tag c:\windows\system32\driver.cab does not exist
> > 6.187: ref tag c:\windows\system32\fp40ext.cab does not exist
> > 6.187: ref tag c:\windows\system32\fp40ext1.cab does not exist
> > 6.187: ref tag c:\windows\system32\wms4.cab does not exist
> > 6.187: ref tag c:\windows\system32\wms41.cab does not exist
> > 6.187: ref tag c:\windows\system32\ims.cab does not exist
> > 6.187: ref tag c:\windows\system32\ims1.cab does not exist
> > 6.187: ref tag c:\windows\system32\ins.cab does not exist
> > 6.187: ref tag c:\windows\system32\ins1.cab does not exist
> > 6.187: Starting AnalyzeComponents
> > 6.187: AnalyzePhaseZero used 0 ticks
> > 6.187: No c:\windows\INF\updtblk.inf file.
> > 6.187: OEM file scan used 0 ticks
> > 6.187: AnalyzePhaseOne: used 0 ticks
> > 6.187: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> > 6.187: AnalyzeComponents: Hotpatching is disabled.
> > 6.187: FindFirstFile c:\windows\$hf_mig$\*.*
> > 6.703: KB925902 Setup encountered an error: The update.ver file is not
> > correct.
> > 6.703: KB925902 Setup encountered an error: The update.ver file is not
> > correct.
> > 6.750: KB925902 Setup encountered an error: The update.ver file is not
> > correct.
> > 6.797: KB925902 Setup encountered an error: The update.ver file is not
> > correct.
> > 6.797: KB925902 Setup encountered an error: The update.ver file is not
> > correct.
> > 6.844: AnalyzeForBranching used 32 ticks.
> > 6.844: AnalyzePhaseTwo used 0 ticks
> > 6.844: AnalyzePhaseThree used 0 ticks
> > 6.875: AnalyzePhaseFive used 31 ticks
> > 6.875: AnalyzePhaseSix used 0 ticks
> > 6.875: AnalyzeComponents used 688 ticks
> > 6.875: Downloading 8 files
> > 6.875: bPatchMode = TRUE
> > 6.875: Inventory complete: ReturnStatus=0, 688 ticks
> > 6.875: Num Ticks for invent : 688
> > 6.906: [dumpDownloadTask] Update.exe posting request file to download a
> > total of 368184 bytes (368184 bytes in patches and 0 bytes in fallbacks)
> > 6.906: dumpDownloadTask returned 0xf200 (more files to download)
> > 6.984: KB925902 installation did not complete.
> > 6.984: Update.exe extended error code = 0xf200
> > 0.609:
> > ================================================== ==============================
> > 0.609: 2007/05/26 14:23:14.578 (local)
> > 0.609:
> > C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\00d78372e607669fc7230daeb58ad867\update\update. exe (version 6.2.29.0)
> > 0.609: Hotfix started with following command line: /si
> > /ParentInfo:3d1235c8388b11409e186f02ef0a736a
> > 0.734: ---- Old Information In The Registry ------
> > 0.734: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> > 0.734: Destination:
> > 0.734: ---- New Information In The Registry ------
> > 0.734: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> > 0.734: Destination:
> > 0.734: SetProductTypes: InfProductBuildType=BuildType.IC
> > 0.734: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > 0.734: Express: 368,184 bytes were downloaded.
> > 1.047: [PatchFilesFromResponseBlob] returning STATUS_READY_TO_INSTALL
> > 1.063: KB925902 installation did not complete.
> > 1.063: Update.exe extended error code = 0xf201
> >
> > Any ideas guys?
> >
> > Thanks in advance,
> >
> > Lee

>

Reply With Quote
  #4 (permalink)  
Old 11-01-2007
Baby Face Lee
 

Posts: n/a
Re: KB925902 failed (error 0xF00B0004)
Can anyone advise me what to do next?

Thanks guys,

Lee

"Baby Face Lee" wrote:

> I've got Zone Labs, Zone Alarm Pro (v7.0.302.000)
>
> "MowGreen [MVP]" wrote:
>
> > > 6.140: ---- Old Information In The Registry ------
> > > 6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak

> >
> > Which Zone Labs product is installed ? That is what's causing the
> > installation failure as it's blocking the query to the registry. Here's
> > a snippet from the KB925902.log on my XP Pro box:
> >
> > > 9.343: ---- Old Information In The Registry ------
> > > 9.403: Source:\WINDOWS\system32\wuapi.dll.wusetup.12980 8374.bak (7.0.6000.363)

> >
> >
> > MowGreen [MVP 2003-2008]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> >
> >
> > Baby Face Lee wrote:
> >
> > > I'm updating an old computer and the above security update keeps failing.
> > > I can see that there have been issues with this update but I'm not sure how
> > > to resolve the problem.
> > >
> > > Here's the log file text:
> > >
> > > [KB925902.log]
> > > 3.031:
> > > ================================================== ==============================
> > > 3.031: 2007/05/26 14:23:06.843 (local)
> > > 3.031:
> > > C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\00d78372e607669fc7230daeb58ad867\update\update. exe (version 6.2.29.0)
> > > 3.047: Hotfix started with following command line: /si
> > > /ParentInfo:f34f4d3c3daaed40a4d1ce0e966eec36
> > > 6.140: ---- Old Information In The Registry ------
> > > 6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> > > 6.140: Destination:
> > > 6.140: ---- New Information In The Registry ------
> > > 6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> > > 6.140: Destination:
> > > 6.156: SetProductTypes: InfProductBuildType=BuildType.IC
> > > 6.156: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > > 6.187: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB925902$
> > > 6.187: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
> > > 0xe0000102
> > > 6.187: ref tag c:\windows\system32\sp4.cab does not exist
> > > 6.187: ref tag c:\windows\system32\sp3.cab does not exist
> > > 6.187: ref tag c:\windows\system32\sp2.cab does not exist
> > > 6.187: ref tag c:\windows\system32\sp1.cab does not exist
> > > 6.187: ref tag c:\windows\system32\driver.cab does not exist
> > > 6.187: ref tag c:\windows\system32\fp40ext.cab does not exist
> > > 6.187: ref tag c:\windows\system32\fp40ext1.cab does not exist
> > > 6.187: ref tag c:\windows\system32\wms4.cab does not exist
> > > 6.187: ref tag c:\windows\system32\wms41.cab does not exist
> > > 6.187: ref tag c:\windows\system32\ims.cab does not exist
> > > 6.187: ref tag c:\windows\system32\ims1.cab does not exist
> > > 6.187: ref tag c:\windows\system32\ins.cab does not exist
> > > 6.187: ref tag c:\windows\system32\ins1.cab does not exist
> > > 6.187: Starting AnalyzeComponents
> > > 6.187: AnalyzePhaseZero used 0 ticks
> > > 6.187: No c:\windows\INF\updtblk.inf file.
> > > 6.187: OEM file scan used 0 ticks
> > > 6.187: AnalyzePhaseOne: used 0 ticks
> > > 6.187: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> > > 6.187: AnalyzeComponents: Hotpatching is disabled.
> > > 6.187: FindFirstFile c:\windows\$hf_mig$\*.*
> > > 6.703: KB925902 Setup encountered an error: The update.ver file is not
> > > correct.
> > > 6.703: KB925902 Setup encountered an error: The update.ver file is not
> > > correct.
> > > 6.750: KB925902 Setup encountered an error: The update.ver file is not
> > > correct.
> > > 6.797: KB925902 Setup encountered an error: The update.ver file is not
> > > correct.
> > > 6.797: KB925902 Setup encountered an error: The update.ver file is not
> > > correct.
> > > 6.844: AnalyzeForBranching used 32 ticks.
> > > 6.844: AnalyzePhaseTwo used 0 ticks
> > > 6.844: AnalyzePhaseThree used 0 ticks
> > > 6.875: AnalyzePhaseFive used 31 ticks
> > > 6.875: AnalyzePhaseSix used 0 ticks
> > > 6.875: AnalyzeComponents used 688 ticks
> > > 6.875: Downloading 8 files
> > > 6.875: bPatchMode = TRUE
> > > 6.875: Inventory complete: ReturnStatus=0, 688 ticks
> > > 6.875: Num Ticks for invent : 688
> > > 6.906: [dumpDownloadTask] Update.exe posting request file to download a
> > > total of 368184 bytes (368184 bytes in patches and 0 bytes in fallbacks)
> > > 6.906: dumpDownloadTask returned 0xf200 (more files to download)
> > > 6.984: KB925902 installation did not complete.
> > > 6.984: Update.exe extended error code = 0xf200
> > > 0.609:
> > > ================================================== ==============================
> > > 0.609: 2007/05/26 14:23:14.578 (local)
> > > 0.609:
> > > C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\00d78372e607669fc7230daeb58ad867\update\update. exe (version 6.2.29.0)
> > > 0.609: Hotfix started with following command line: /si
> > > /ParentInfo:3d1235c8388b11409e186f02ef0a736a
> > > 0.734: ---- Old Information In The Registry ------
> > > 0.734: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> > > 0.734: Destination:
> > > 0.734: ---- New Information In The Registry ------
> > > 0.734: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
> > > 0.734: Destination:
> > > 0.734: SetProductTypes: InfProductBuildType=BuildType.IC
> > > 0.734: SetAltOsLoaderPath: No section uses DirId 65701; done.
> > > 0.734: Express: 368,184 bytes were downloaded.
> > > 1.047: [PatchFilesFromResponseBlob] returning STATUS_READY_TO_INSTALL
> > > 1.063: KB925902 installation did not complete.
> > > 1.063: Update.exe extended error code = 0xf201
> > >
> > > Any ideas guys?
> > >
> > > Thanks in advance,
> > >
> > > Lee

> >

Reply With Quote
  #5 (permalink)  
Old 11-01-2007
MowGreen [MVP]
 

Posts: n/a
Re: KB925902 failed (error 0xF00B0004)
You can go through ZA's settings and see what is blocking the update
from installing, totally disable ZA and enable the native Windows
firewall for now, or, uninstall ZA.
Or, post on their General forum:
http://forum.zonelabs.org/zonelabs/board?board.id=gen

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Baby Face Lee wrote:

> Can anyone advise me what to do next?
>
> Thanks guys,
>
> Lee
>
> "Baby Face Lee" wrote:
>
>
>>I've got Zone Labs, Zone Alarm Pro (v7.0.302.000)
>>
>>"MowGreen [MVP]" wrote:
>>
>>
>>>>6.140: ---- Old Information In The Registry ------
>>>>6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
>>>
>>>Which Zone Labs product is installed ? That is what's causing the
>>>installation failure as it's blocking the query to the registry. Here's
>>>a snippet from the KB925902.log on my XP Pro box:
>>>
>>>
>>>>9.343: ---- Old Information In The Registry ------
>>>>9.403: Source:\WINDOWS\system32\wuapi.dll.wusetup.12980 8374.bak (7.0.6000.363)
>>>
>>>
>>>MowGreen [MVP 2003-2008]
>>>===============
>>> *-343-* FDNY
>>>Never Forgotten
>>>===============
>>>
>>>
>>>
>>>Baby Face Lee wrote:
>>>
>>>
>>>>I'm updating an old computer and the above security update keeps failing.
>>>>I can see that there have been issues with this update but I'm not sure how
>>>>to resolve the problem.
>>>>
>>>>Here's the log file text:
>>>>
>>>>[KB925902.log]
>>>>3.031:
>>>>============================================== ==================================
>>>>3.031: 2007/05/26 14:23:06.843 (local)
>>>>3.031:
>>>>C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\00d78372e607669fc7230daeb58ad867\update\update. exe (version 6.2.29.0)
>>>>3.047: Hotfix started with following command line: /si
>>>>/ParentInfo:f34f4d3c3daaed40a4d1ce0e966eec36
>>>>6.140: ---- Old Information In The Registry ------
>>>>6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
>>>>6.140: Destination:
>>>>6.140: ---- New Information In The Registry ------
>>>>6.140: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
>>>>6.140: Destination:
>>>>6.156: SetProductTypes: InfProductBuildType=BuildType.IC
>>>>6.156: SetAltOsLoaderPath: No section uses DirId 65701; done.
>>>>6.187: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB925902$
>>>>6.187: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
>>>>0xe0000102
>>>>6.187: ref tag c:\windows\system32\sp4.cab does not exist
>>>>6.187: ref tag c:\windows\system32\sp3.cab does not exist
>>>>6.187: ref tag c:\windows\system32\sp2.cab does not exist
>>>>6.187: ref tag c:\windows\system32\sp1.cab does not exist
>>>>6.187: ref tag c:\windows\system32\driver.cab does not exist
>>>>6.187: ref tag c:\windows\system32\fp40ext.cab does not exist
>>>>6.187: ref tag c:\windows\system32\fp40ext1.cab does not exist
>>>>6.187: ref tag c:\windows\system32\wms4.cab does not exist
>>>>6.187: ref tag c:\windows\system32\wms41.cab does not exist
>>>>6.187: ref tag c:\windows\system32\ims.cab does not exist
>>>>6.187: ref tag c:\windows\system32\ims1.cab does not exist
>>>>6.187: ref tag c:\windows\system32\ins.cab does not exist
>>>>6.187: ref tag c:\windows\system32\ins1.cab does not exist
>>>>6.187: Starting AnalyzeComponents
>>>>6.187: AnalyzePhaseZero used 0 ticks
>>>>6.187: No c:\windows\INF\updtblk.inf file.
>>>>6.187: OEM file scan used 0 ticks
>>>>6.187: AnalyzePhaseOne: used 0 ticks
>>>>6.187: AnalyzeComponents: Hotpatch analysis disabled; skipping.
>>>>6.187: AnalyzeComponents: Hotpatching is disabled.
>>>>6.187: FindFirstFile c:\windows\$hf_mig$\*.*
>>>>6.703: KB925902 Setup encountered an error: The update.ver file is not
>>>>correct.
>>>>6.703: KB925902 Setup encountered an error: The update.ver file is not
>>>>correct.
>>>>6.750: KB925902 Setup encountered an error: The update.ver file is not
>>>>correct.
>>>>6.797: KB925902 Setup encountered an error: The update.ver file is not
>>>>correct.
>>>>6.797: KB925902 Setup encountered an error: The update.ver file is not
>>>>correct.
>>>>6.844: AnalyzeForBranching used 32 ticks.
>>>>6.844: AnalyzePhaseTwo used 0 ticks
>>>>6.844: AnalyzePhaseThree used 0 ticks
>>>>6.875: AnalyzePhaseFive used 31 ticks
>>>>6.875: AnalyzePhaseSix used 0 ticks
>>>>6.875: AnalyzeComponents used 688 ticks
>>>>6.875: Downloading 8 files
>>>>6.875: bPatchMode = TRUE
>>>>6.875: Inventory complete: ReturnStatus=0, 688 ticks
>>>>6.875: Num Ticks for invent : 688
>>>>6.906: [dumpDownloadTask] Update.exe posting request file to download a
>>>>total of 368184 bytes (368184 bytes in patches and 0 bytes in fallbacks)
>>>>6.906: dumpDownloadTask returned 0xf200 (more files to download)
>>>>6.984: KB925902 installation did not complete.
>>>>6.984: Update.exe extended error code = 0xf200
>>>>0.609:
>>>>============================================== ==================================
>>>>0.609: 2007/05/26 14:23:14.578 (local)
>>>>0.609:
>>>>C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\00d78372e607669fc7230daeb58ad867\update\update. exe (version 6.2.29.0)
>>>>0.609: Hotfix started with following command line: /si
>>>>/ParentInfo:3d1235c8388b11409e186f02ef0a736a
>>>>0.734: ---- Old Information In The Registry ------
>>>>0.734: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
>>>>0.734: Destination:
>>>>0.734: ---- New Information In The Registry ------
>>>>0.734: Source:C:\WINDOWS\system32\ZoneLabs\spyware.dat.zl bak
>>>>0.734: Destination:
>>>>0.734: SetProductTypes: InfProductBuildType=BuildType.IC
>>>>0.734: SetAltOsLoaderPath: No section uses DirId 65701; done.
>>>>0.734: Express: 368,184 bytes were downloaded.
>>>>1.047: [PatchFilesFromResponseBlob] returning STATUS_READY_TO_INSTALL
>>>>1.063: KB925902 installation did not complete.
>>>>1.063: Update.exe extended error code = 0xf201
>>>>
>>>>Any ideas guys?
>>>>
>>>>Thanks in advance,
>>>>
>>>>Lee
>>>

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