How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
Start a free Windows Update support incident request:
Support for Windows Update:
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
1. See the "Need more help? Tell us what problem you are having" section of
2. You cannot install some updates or programs
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
3b. Compare errors to those listed here:
and/or go to http://windowsupdate.microsoft.com
> click on Help and Support
link in left pane > Solve problems on your own.
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
windows update not working wrote:
> ok, when i run windows update, the green loading bar loads and finishes.
> right after its done, i get a message saying there is a problem with the
> website and cannot show the page i am trying to view. i need help plz?