Re: Internet Explorer cannot display the webpage

Hi PA Bear
I tried exactly what you recommended. The first time it didn't seem to work.
Then I went through the whole routine again. When it came to restart the
computer, the restart failed and Vista went into a restart recovery. This
(fingers crossed) seems to have resolved the issue. I haven't tested it
extensively but I have not got the error yet.
Thanks very much for your help. I really appreciate it.
Many Regards
Stuart

"Stuart" wrote:

> Hi PA Bear
> I did try looking around the newsgroup, honest guvnor, and found much of the
> same advice I had found in other places but I had missed the tip you suggest
> and I really thank you for that. I shall try that after I have put the kids
> to bed.
> Thanks again.
> Regards
> Stuart
>
> "PA Bear" wrote:
>
> > [Crossposted to Windows Update newsgroup for max exposure.]
> >
> > If you'd look around this newsgroup, you'd see that others have posted about
> > the same problem many times since 09 Oct-07 (and even earlier).
> >
> > Error message after you install a Windows Internet Explorer 7 update from
> > Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> > http://support.microsoft.com/kb/942818
> >
> > If tweaking your third-party firewall's settings don't help, try the
> > following:
> >
> > 1. Disable your anti-virus application, any real-time protection provided by
> > an anti-spyware application (except for Windows Defender; includes Spybot
> > Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> > third-party firewall AND enable the Windows Firewall.
> >
> > NB: If you're running ZA Free firewall, you may need to uninstall it instead
> > of disabling it. You're "working without a net" now: Don't to ANYTHING else
> > online (e.g., browsing; reading email; chatting) except #4 below until your
> > anti-virus application has been re-enabled!
> >
> > 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> > [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> > (make sure Show Updates box is checked at top right) and reboot.
> >
> > 3. Re-do #1 above.
> >
> > 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> > offered. If "Root Certificates" update is listed in the Optional Updates
> > category, you might install it, too, to take full advantage of IE7's
> > additional security.
> >
> > 5. Reboot > Make sure everything in #1 above is enabled again and, if
> > applicable, disable the Windows Firewall and enable your third-party
> > firewall.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-Windows (IE, OE, Security, Shell/User)
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.org/
> >
> >
> > Stuart wrote:
> > > I have been receiving this message now like many other users for the past
> > > 2
> > > weeks running IE7 on Vista Home. I have spent hours pouring through
> > > different websites and forums. I have tried everything suggested in
> > > Microsoft's KB 926431. What is really weird is that I have not installed
> > > anything for ages and it started happening. It only happens on certain
> > > sites. It doesn't happen consistently on the same site. 5 minutes later it
> > > seems to work OK on the same site. It is driving me nuts. I have Defender
> > > installed and have scanned the whole computer for spyware. I have a
> > > scanned
> > > the whole computer for viruses. I have never had a problem like it. All my
> > > other computers going through the same network, running different versions
> > > of Windows have no problem. There has to be some easier solution here.
> > > Please if anyone can help.
> >
> >

Hi again
I am afraid to say that the same problem is back again.
Sorry to bother you again but do you have any other ideas?
Thanks
Stuart

"Stuart" wrote:

> Hi PA Bear
> I tried exactly what you recommended. The first time it didn't seem to work.
> Then I went through the whole routine again. When it came to restart the
> computer, the restart failed and Vista went into a restart recovery. This
> (fingers crossed) seems to have resolved the issue. I haven't tested it
> extensively but I have not got the error yet.
> Thanks very much for your help. I really appreciate it.
> Many Regards
> Stuart
>
> "Stuart" wrote:
>
> > Hi PA Bear
> > I did try looking around the newsgroup, honest guvnor, and found much of the
> > same advice I had found in other places but I had missed the tip you suggest
> > and I really thank you for that. I shall try that after I have put the kids
> > to bed.
> > Thanks again.
> > Regards
> > Stuart
> >
> > "PA Bear" wrote:
> >
> > > [Crossposted to Windows Update newsgroup for max exposure.]
> > >
> > > If you'd look around this newsgroup, you'd see that others have posted about
> > > the same problem many times since 09 Oct-07 (and even earlier).
> > >
> > > Error message after you install a Windows Internet Explorer 7 update from
> > > Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> > > http://support.microsoft.com/kb/942818
> > >
> > > If tweaking your third-party firewall's settings don't help, try the
> > > following:
> > >
> > > 1. Disable your anti-virus application, any real-time protection provided by
> > > an anti-spyware application (except for Windows Defender; includes Spybot
> > > Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
> > > third-party firewall AND enable the Windows Firewall.
> > >
> > > NB: If you're running ZA Free firewall, you may need to uninstall it instead
> > > of disabling it. You're "working without a net" now: Don't to ANYTHING else
> > > online (e.g., browsing; reading email; chatting) except #4 below until your
> > > anti-virus application has been re-enabled!
> > >
> > > 2. Uninstall "Security Update for Windows Internet Explorer 7 (KB939653)"
> > > [or "Security Update for Windows XP (KB939653)"] via Add/Remove Programs
> > > (make sure Show Updates box is checked at top right) and reboot.
> > >
> > > 3. Re-do #1 above.
> > >
> > > 4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
> > > offered. If "Root Certificates" update is listed in the Optional Updates
> > > category, you might install it, too, to take full advantage of IE7's
> > > additional security.
> > >
> > > 5. Reboot > Make sure everything in #1 above is enabled again and, if
> > > applicable, disable the Windows Firewall and enable your third-party
> > > firewall.
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-Windows (IE, OE, Security, Shell/User)
> > > AumHa VSOP & Admin http://aumha.net
> > > DTS-L http://dts-l.org/
> > >
> > >
> > > Stuart wrote:
> > > > I have been receiving this message now like many other users for the past
> > > > 2
> > > > weeks running IE7 on Vista Home. I have spent hours pouring through
> > > > different websites and forums. I have tried everything suggested in
> > > > Microsoft's KB 926431. What is really weird is that I have not installed
> > > > anything for ages and it started happening. It only happens on certain
> > > > sites. It doesn't happen consistently on the same site. 5 minutes later it
> > > > seems to work OK on the same site. It is driving me nuts. I have Defender
> > > > installed and have scanned the whole computer for spyware. I have a
> > > > scanned
> > > > the whole computer for viruses. I have never had a problem like it. All my
> > > > other computers going through the same network, running different versions
> > > > of Windows have no problem. There has to be some easier solution here.
> > > > Please if anyone can help.
> > >
> > >

Does this behavior occur if you open any website or just some? If the
latter, which one(s)?

If you do only #1 and #2, does the behavior persist?
--
~PA Bear

Stuart wrote:
> Hi again
> I am afraid to say that the same problem is back again.
> Sorry to bother you again but do you have any other ideas?
> Thanks
> Stuart
>
> "Stuart" wrote:
>
>> Hi PA Bear
>> I tried exactly what you recommended. The first time it didn't seem to
>> work. Then I went through the whole routine again. When it came to
>> restart
>> the computer, the restart failed and Vista went into a restart recovery.
>> This (fingers crossed) seems to have resolved the issue. I haven't tested
>> it extensively but I have not got the error yet.
>> Thanks very much for your help. I really appreciate it.
>> Many Regards
>> Stuart
>>
>> "Stuart" wrote:
>>
>>> Hi PA Bear
>>> I did try looking around the newsgroup, honest guvnor, and found much of
>>> the same advice I had found in other places but I had missed the tip you
>>> suggest and I really thank you for that. I shall try that after I have
>>> put the kids to bed.
>>> Thanks again.
>>> Regards
>>> Stuart
>>>
>>> "PA Bear" wrote:
>>>
>>>> [Crossposted to Windows Update newsgroup for max exposure.]
>>>>
>>>> If you'd look around this newsgroup, you'd see that others have posted
>>>> about the same problem many times since 09 Oct-07 (and even earlier).
>>>>
>>>> Error message after you install a Windows Internet Explorer 7 update
>>>> from
>>>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
>>>> http://support.microsoft.com/kb/942818
>>>>
>>>> If tweaking your third-party firewall's settings don't help, try the
>>>> following:
>>>>
>>>> 1. Disable your anti-virus application, any real-time protection
>>>> provided by an anti-spyware application (except for Windows Defender;
>>>> includes Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.),
>>>> disable any third-party firewall AND enable the Windows Firewall.
>>>>
>>>> NB: If you're running ZA Free firewall, you may need to uninstall it
>>>> instead of disabling it. You're "working without a net" now: Don't to
>>>> ANYTHING else online (e.g., browsing; reading email; chatting) except
>>>> #4
>>>> below until your anti-virus application has been re-enabled!
>>>>
>>>> 2. Uninstall "Security Update for Windows Internet Explorer 7
>>>> (KB939653)"
>>>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove
>>>> Programs
>>>> (make sure Show Updates box is checked at top right) and reboot.
>>>>
>>>> 3. Re-do #1 above.
>>>>
>>>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>>>> Updates offered. If "Root Certificates" update is listed in the
>>>> Optional Updates category, you might install it, too, to take full
>>>> advantage of IE7's additional security.
>>>>
>>>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>>>> applicable, disable the Windows Firewall and enable your third-party
>>>> firewall.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.org/
>>>>
>>>>
>>>> Stuart wrote:
>>>>> I have been receiving this message now like many other users for the
>>>>> past 2
>>>>> weeks running IE7 on Vista Home. I have spent hours pouring through
>>>>> different websites and forums. I have tried everything suggested in
>>>>> Microsoft's KB 926431. What is really weird is that I have not
>>>>> installed
>>>>> anything for ages and it started happening. It only happens on certain
>>>>> sites. It doesn't happen consistently on the same site. 5 minutes
>>>>> later
>>>>> it seems to work OK on the same site. It is driving me nuts. I have
>>>>> Defender installed and have scanned the whole computer for spyware. I
>>>>> have a scanned
>>>>> the whole computer for viruses. I have never had a problem like it.
>>>>> All
>>>>> my other computers going through the same network, running different
>>>>> versions of Windows have no problem. There has to be some easier
>>>>> solution here. Please if anyone can help.

Hi

It doesn't seem to be a particular website. Even weirder. I can have 3 tabs
open on IE7, 2 of them still work navigating around a particular website. On
the 3rd I can go to the same website but I cannot go to any other website.
Then I restart and the problem has gone for a while then it occurs in another
seemingly random pattern.

I have deactivated the Virus program, I use AVG, and the problem stopped for
a while. I restarted AVG and there was a very large update, practically all
the components. This may have been the fix because so far so good.

I shall monitor it and tell you what happens.

As ever thanks very much for your support.

Regards
Stuart

"PA Bear" wrote:

> Does this behavior occur if you open any website or just some? If the
> latter, which one(s)?
>
> If you do only #1 and #2, does the behavior persist?
> --
> ~PA Bear
>
> Stuart wrote:
> > Hi again
> > I am afraid to say that the same problem is back again.
> > Sorry to bother you again but do you have any other ideas?
> > Thanks
> > Stuart
> >
> > "Stuart" wrote:
> >
> >> Hi PA Bear
> >> I tried exactly what you recommended. The first time it didn't seem to
> >> work. Then I went through the whole routine again. When it came to
> >> restart
> >> the computer, the restart failed and Vista went into a restart recovery.
> >> This (fingers crossed) seems to have resolved the issue. I haven't tested
> >> it extensively but I have not got the error yet.
> >> Thanks very much for your help. I really appreciate it.
> >> Many Regards
> >> Stuart
> >>
> >> "Stuart" wrote:
> >>
> >>> Hi PA Bear
> >>> I did try looking around the newsgroup, honest guvnor, and found much of
> >>> the same advice I had found in other places but I had missed the tip you
> >>> suggest and I really thank you for that. I shall try that after I have
> >>> put the kids to bed.
> >>> Thanks again.
> >>> Regards
> >>> Stuart
> >>>
> >>> "PA Bear" wrote:
> >>>
> >>>> [Crossposted to Windows Update newsgroup for max exposure.]
> >>>>
> >>>> If you'd look around this newsgroup, you'd see that others have posted
> >>>> about the same problem many times since 09 Oct-07 (and even earlier).
> >>>>
> >>>> Error message after you install a Windows Internet Explorer 7 update
> >>>> from
> >>>> Windows Update or from Microsoft Update: "Webpage cannot be displayed":
> >>>> http://support.microsoft.com/kb/942818
> >>>>
> >>>> If tweaking your third-party firewall's settings don't help, try the
> >>>> following:
> >>>>
> >>>> 1. Disable your anti-virus application, any real-time protection
> >>>> provided by an anti-spyware application (except for Windows Defender;
> >>>> includes Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.),
> >>>> disable any third-party firewall AND enable the Windows Firewall.
> >>>>
> >>>> NB: If you're running ZA Free firewall, you may need to uninstall it
> >>>> instead of disabling it. You're "working without a net" now: Don't to
> >>>> ANYTHING else online (e.g., browsing; reading email; chatting) except
> >>>> #4
> >>>> below until your anti-virus application has been re-enabled!
> >>>>
> >>>> 2. Uninstall "Security Update for Windows Internet Explorer 7
> >>>> (KB939653)"
> >>>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove
> >>>> Programs
> >>>> (make sure Show Updates box is checked at top right) and reboot.
> >>>>
> >>>> 3. Re-do #1 above.
> >>>>
> >>>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
> >>>> Updates offered. If "Root Certificates" update is listed in the
> >>>> Optional Updates category, you might install it, too, to take full
> >>>> advantage of IE7's additional security.
> >>>>
> >>>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
> >>>> applicable, disable the Windows Firewall and enable your third-party
> >>>> firewall.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-Windows (IE, OE, Security, Shell/User)
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.org/
> >>>>
> >>>>
> >>>> Stuart wrote:
> >>>>> I have been receiving this message now like many other users for the
> >>>>> past 2
> >>>>> weeks running IE7 on Vista Home. I have spent hours pouring through
> >>>>> different websites and forums. I have tried everything suggested in
> >>>>> Microsoft's KB 926431. What is really weird is that I have not
> >>>>> installed
> >>>>> anything for ages and it started happening. It only happens on certain
> >>>>> sites. It doesn't happen consistently on the same site. 5 minutes
> >>>>> later
> >>>>> it seems to work OK on the same site. It is driving me nuts. I have
> >>>>> Defender installed and have scanned the whole computer for spyware. I
> >>>>> have a scanned
> >>>>> the whole computer for viruses. I have never had a problem like it.
> >>>>> All
> >>>>> my other computers going through the same network, running different
> >>>>> versions of Windows have no problem. There has to be some easier
> >>>>> solution here. Please if anyone can help.
>
>

Right-click on the AVG AV icon in Notification Area and select Check for
Updates to make certain everything's up-to-date (e.g., including Recommended
Updates).

Please keep us posted. Should problems persist/return, here are some
self-help references, some of them Vista-specific:

Internet Explorer stops responding, stops working, or restarts (Guided Help)
http://support.microsoft.com/gp/pc_ie_intro

How to optimize or reset Internet Explorer 7:
http://support.microsoft.com/kb/936213

How to troubleshoot Internet Explorer 7 issues in Windows Vista:
http://support.microsoft.com/kb/936215

How to troubleshoot network connectivity problems in Internet Explorer:
http://support.microsoft.com/kb/936211
--
~PA Bear


Stuart wrote:
> It doesn't seem to be a particular website. Even weirder. I can have 3
> tabs
> open on IE7, 2 of them still work navigating around a particular website.
> On
> the 3rd I can go to the same website but I cannot go to any other website.
> Then I restart and the problem has gone for a while then it occurs in
> another seemingly random pattern.
>
> I have deactivated the Virus program, I use AVG, and the problem stopped
> for
> a while. I restarted AVG and there was a very large update, practically
> all
> the components. This may have been the fix because so far so good.
>
> I shall monitor it and tell you what happens.
>
> As ever thanks very much for your support.
>
> Regards
> Stuart
>
> "PA Bear" wrote:
>
>> Does this behavior occur if you open any website or just some? If the
>> latter, which one(s)?
>>
>> If you do only #1 and #2, does the behavior persist?
>> --
>> ~PA Bear
>>
>> Stuart wrote:
>>> Hi again
>>> I am afraid to say that the same problem is back again.
>>> Sorry to bother you again but do you have any other ideas?
>>> Thanks
>>> Stuart
>>>
>>> "Stuart" wrote:
>>>
>>>> Hi PA Bear
>>>> I tried exactly what you recommended. The first time it didn't seem to
>>>> work. Then I went through the whole routine again. When it came to
>>>> restart
>>>> the computer, the restart failed and Vista went into a restart
>>>> recovery.
>>>> This (fingers crossed) seems to have resolved the issue. I haven't
>>>> tested
>>>> it extensively but I have not got the error yet.
>>>> Thanks very much for your help. I really appreciate it.
>>>> Many Regards
>>>> Stuart
>>>>
>>>> "Stuart" wrote:
>>>>
>>>>> Hi PA Bear
>>>>> I did try looking around the newsgroup, honest guvnor, and found much
>>>>> of
>>>>> the same advice I had found in other places but I had missed the tip
>>>>> you
>>>>> suggest and I really thank you for that. I shall try that after I have
>>>>> put the kids to bed.
>>>>> Thanks again.
>>>>> Regards
>>>>> Stuart
>>>>>
>>>>> "PA Bear" wrote:
>>>>>
>>>>>> [Crossposted to Windows Update newsgroup for max exposure.]
>>>>>>
>>>>>> If you'd look around this newsgroup, you'd see that others have
>>>>>> posted
>>>>>> about the same problem many times since 09 Oct-07 (and even earlier).
>>>>>>
>>>>>> Error message after you install a Windows Internet Explorer 7 update
>>>>>> from
>>>>>> Windows Update or from Microsoft Update: "Webpage cannot be
>>>>>> displayed":
>>>>>> http://support.microsoft.com/kb/942818
>>>>>>
>>>>>> If tweaking your third-party firewall's settings don't help, try the
>>>>>> following:
>>>>>>
>>>>>> 1. Disable your anti-virus application, any real-time protection
>>>>>> provided by an anti-spyware application (except for Windows Defender;
>>>>>> includes Spybot Tea Timer, SpySweeper Guards, AVG AS guard.exe,
>>>>>> etc.),
>>>>>> disable any third-party firewall AND enable the Windows Firewall.
>>>>>>
>>>>>> NB: If you're running ZA Free firewall, you may need to uninstall it
>>>>>> instead of disabling it. You're "working without a net" now: Don't
>>>>>> to
>>>>>> ANYTHING else online (e.g., browsing; reading email; chatting) except
>>>>>> #4
>>>>>> below until your anti-virus application has been re-enabled!
>>>>>>
>>>>>> 2. Uninstall "Security Update for Windows Internet Explorer 7
>>>>>> (KB939653)"
>>>>>> [or "Security Update for Windows XP (KB939653)"] via Add/Remove
>>>>>> Programs
>>>>>> (make sure Show Updates box is checked at top right) and reboot.
>>>>>>
>>>>>> 3. Re-do #1 above.
>>>>>>
>>>>>> 4. Go to http://windowsupdate.microsoft.com and install any Critical
>>>>>> Updates offered. If "Root Certificates" update is listed in the
>>>>>> Optional Updates category, you might install it, too, to take full
>>>>>> advantage of IE7's additional security.
>>>>>>
>>>>>> 5. Reboot > Make sure everything in #1 above is enabled again and, if
>>>>>> applicable, disable the Windows Firewall and enable your third-party
>>>>>> firewall.
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>>>> AumHa VSOP & Admin http://aumha.net
>>>>>> DTS-L http://dts-l.org/
>>>>>>
>>>>>>
>>>>>> Stuart wrote:
>>>>>>> I have been receiving this message now like many other users for the
>>>>>>> past 2
>>>>>>> weeks running IE7 on Vista Home. I have spent hours pouring through
>>>>>>> different websites and forums. I have tried everything suggested in
>>>>>>> Microsoft's KB 926431. What is really weird is that I have not
>>>>>>> installed
>>>>>>> anything for ages and it started happening. It only happens on
>>>>>>> certain
>>>>>>> sites. It doesn't happen consistently on the same site. 5 minutes
>>>>>>> later
>>>>>>> it seems to work OK on the same site. It is driving me nuts. I have
>>>>>>> Defender installed and have scanned the whole computer for spyware.
>>>>>>> I
>>>>>>> have a scanned
>>>>>>> the whole computer for viruses. I have never had a problem like it.
>>>>>>> All
>>>>>>> my other computers going through the same network, running different
>>>>>>> versions of Windows have no problem. There has to be some easier
>>>>>>> solution here. Please if anyone can help.