Re: McAfee, Vista and Dell
I installed McAfee on my new Vista Ultimate machine with no problems. I
guess I am one of the lucky ones.
(I have a Sony Viola)
"Joe" <firstname.lastname@example.org> wrote in message
> Warning- if you have Vista, don't try to install McAfee products.
> I have a new Dell- which came with a 30 day free trial version of Sec.
> Suite 7. Every 4 hours I'd get a warning message in the tray that I needed
> to register it- but it wouldn't register. After much grief searching the
> web I finally found a note on Dell's web site about this problem- I had to
> download a bat file to run so that the McAfee could register. Now, why the
> hell didn't Dell email all its new customers about this!
> After the 30 days- I got a tray message saying I could go to McAfee's web
> site to purchase the program- which I did- then I had to download it
> fresh- it installed, but I didn't think to uninstall the trial version-
> years ago when I made this mistake, McAfee warned me that I first needed
> to uninstall the old program- this time it didn't. After installing the
> program I noticed that the program failed to show the new expiration date
> but gave the expiration date of the trial version. I then did an online
> chat with McAfee, that tech never suggested that this was the problem but
> I thought of it while chatting- she then sent me a link to download a
> special program to uninstall all McAfee products- which I did, though I
> was suspicious that this wasn't the way to go--- it uninstalled the Trial
> but also messed up my IE7 browser and email program- so that neither
> worked correctly. I called Dell and he had me try some things that didn't
> work and said to call MS- which didn't care to talk without a price- I
> then called McAfee and got no good advice- I then got back to Dell and a
> tech wisely suggested running RESTORE which succeeded in fixing the
> browser and email program. I then re-downloaded the McAfee program but it
> refused to install- instead I just got a white box which did nothing. I
> then spent several more hours on the phone with Dell and McAfee and had
> several chat sessions with no luck- I also of course read the numerous
> FAQs on the McAfee web site about installation problems and did everything
> they suggested- no luck.
> I finally gave up and downloaded MS's One Live Care. The only hassle was
> setting up a Windows Live ID which took 15 minutes to figure out. Then the
> install went smooth.
> Now, maybe if I had first uninstalled the Trial version, this nightmare
> wouldn't have happened- but, why the hell couldn't the installation
> routine simply check to see if any offending software was installed, then
> stop? That's what the older McAfee programs did years ago.
> In my last call to McAfee I said I wanted to get past the "low level sales
> person" who answers the phone and pretends to know something- I asked to
> "escalate" to a tech spe******t- but was told NO, I had to pay for that.
> When I suggested that I wasn't going to pay a company to tell me how to
> install their program that I just paid for- she said that I could go back
> to the live chat room.
> So, maybe some of you have had no problem with McAfee and Vista- but
> Interesting to note that on MS web site it lists several AV programs that
> work well with Vista, including Semantic and its own program- but it
> doesn't list McAfee. I wonder why?
> I'll NEVER consider McAfee again- as it was, I always hated the look of
> their program- small windows that don't have drop down menus represent a
> poor user interface, IMHO.