DVD/CDROM drive

I have a Dell Studio Laptop 1535 with Windows Vista OS. The optical drive
does not recognize DVDs. It plays music disks (CDROMS) and plays demos of
videos which were installed at the factory. I have followed all the
instructions in the Help file relevant to this matter. The report states
that the media is not readable (TSSTcorpDVD+-RW TS T633A) and that the drive
is not readable or the format not supported. Device Manager says that device
is enabled and working properly.
Help!

Device Manager is not a diagnostic tool, all it knows is that the driver for
a device is installed properly, it has no way of knowing whether a device is
defective or not. It's likely you need a new drive.

--


--
"Dennis Stephens" <saturn1@cwjamaica.com> wrote in message
news:E9776477-F4B5-4BBA-BCBA-459EE0889F5E@microsoft.com...
>I have a Dell Studio Laptop 1535 with Windows Vista OS. The optical drive
>does not recognize DVDs. It plays music disks (CDROMS) and plays demos of
>videos which were installed at the factory. I have followed all the
>instructions in the Help file relevant to this matter. The report states
>that the media is not readable (TSSTcorpDVD+-RW TS T633A) and that the
>drive is not readable or the format not supported. Device Manager says that
>device is enabled and working properly.
> Help!

Dennis

See if the following will help
http://support.microsoft.com/kb/939052/en-us


--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Dennis Stephens" <saturn1@cwjamaica.com> wrote in message
news:E9776477-F4B5-4BBA-BCBA-459EE0889F5E@microsoft.com...
>I have a Dell Studio Laptop 1535 with Windows Vista OS. The optical drive does not
>recognize DVDs. It plays music disks (CDROMS) and plays demos of videos which were
>installed at the factory. I have followed all the instructions in the Help file
>relevant to this matter. The report states that the media is not readable
>(TSSTcorpDVD+-RW TS T633A) and that the drive is not readable or the format not
>supported. Device Manager says that device is enabled and working properly.
> Help!