KB953838 won't install in Vista

I've seen the threads about KB953838 not installing under XP. I'm running
Vista Home Premium and this update will not install.

I recently reinstalled Vista on my new Gateway machine using the Gateway
discs and then updated Vista with everything I could (including SP1) before
loading any software (including antivirus). KB953838 was the only thing that
wouldn't install. It keeps popping up and trying to install, but it won't.
It gets to 11% and then bombs with the very descriptive message "Code
80073715 Window Update encountered an unknown error." I've even tried
downloading the update from Microsoft as a standalone package but either I
got the wrong hotfix, or it still doesn't work as it tells me the hotfix
doesn't apply to my system.

Someone please confirm that I need this update, or if not, tell me how to
get my machine to ignore it. I clear the checkbox on the update, but it just
sits there in the system tray, taunting me.

Any help would be greatly appreciated.

On Fri, 3 Oct 2008 15:23:00 -0700, Russ
<Russ@discussions.microsoft.com> wrote:

>I've seen the threads about KB953838 not installing under XP. I'm running
>Vista Home Premium and this update will not install.

Because it's for IE6.

http://tinyurl.com/4r6s5j

Russ;852179 Wrote:
> I've seen the threads about KB953838 not installing under XP. I'm
> running
> Vista Home Premium and this update will not install.
>
> I recently reinstalled Vista on my new Gateway machine using the
> Gateway
> discs and then updated Vista with everything I could (including SP1)
> before
> loading any software (including antivirus). KB953838 was the only
> thing that
> wouldn't install. It keeps popping up and trying to install, but it
> won't.
> It gets to 11% and then bombs with the very descriptive message "Code
> 80073715 Window Update encountered an unknown error." I've even
> tried
> downloading the update from Microsoft as a standalone package but
> either I
> got the wrong hotfix, or it still doesn't work as it tells me the
> hotfix
> doesn't apply to my system.
>
> Someone please confirm that I need this update, or if not, tell me how
> to
> get my machine to ignore it. I clear the checkbox on the update, but
> it just
> sits there in the system tray, taunting me.
>
> Any help would be greatly appreciated.

Hi Russ,

Just looked thru my list of updates - don't think I have that one (
unless I missed seeing it )

These tutorials may be of help

http://www.vistax64.com/tutorials/12...-updating.html

http://www.vistax64.com/tutorials/72...ws-update.html

It's also worth checking you have the latest version of WUAgent

'How to obtain the latest version of the Windows Update Agent to help
manage updates on a computer' (http://support.microsoft.com/kb/949104)


Hope it helps

SIW2


--
SIW2

"Paul Montgomery" <i.m.nonnymous@NOSPAMgmail.com> wrote in message
news:vr8de4lfqj5eu7i1325s8g73clnu9qvbr0@4ax.com...
> On Fri, 3 Oct 2008 15:23:00 -0700, Russ
> <Russ@discussions.microsoft.com> wrote:
>
>>I've seen the threads about KB953838 not installing under XP. I'm running
>>Vista Home Premium and this update will not install.
>
> Because it's for IE6.


Where did you get such an idea?
http://support.microsoft.com/default.aspx/kb/953838
It's for Vista and a whole bunch of other Windows versions. But that
doesn't help Russ.

--
Frank Saunders MS-MVP IE,OE/WM
Do not reply with email

SIW2;852235 Wrote:
> > Russ;852179 Wrote:
> > I've seen the threads about KB953838 not installing under XP. I'm
> > running
> > Vista Home Premium and this update will not install.
> >
> > I recently reinstalled Vista on my new Gateway machine using the
> > Gateway
> > discs and then updated Vista with everything I could (including SP1)
> > before
> > loading any software (including antivirus). KB953838 was the only
> > thing that
> > wouldn't install. It keeps popping up and trying to install, but it
> > won't.
> > It gets to 11% and then bombs with the very descriptive message "Code
> > 80073715 Window Update encountered an unknown error." I've even tried
> > downloading the update from Microsoft as a standalone package but
> > either I
> > got the wrong hotfix, or it still doesn't work as it tells me the
> > hotfix
> > doesn't apply to my system.
> >
> > Someone please confirm that I need this update, or if not, tell me how
> > to
> > get my machine to ignore it. I clear the checkbox on the update, but
> > it just
> > sits there in the system tray, taunting me.
> >
> > Any help would be greatly appreciated.> >
>
> Hi Russ
>
> I have just done a lot or research into this one and not come up with
> any concrete answers,
>
> The answers that I have found however are;
>
> 1. Try downloading this update again and instaling it manually you
> need to select the right update for your architecture.
>
> 'Download details: Cumulative Security Update for Internet Explorer 7
> in Windows Vista (KB953838)'
> (http://www.microsoft.com/downloads/d...displaylang=en)
> _*For_32bit_version_of_vista
>
> *_'Download details: Cumulative Security Update for Internet Explorer
> 7 in Windows Vista x64 Edition (KB953838)'
> (http://www.microsoft.com/downloads/d..._the_install*_
>
> 2. If the above doesn't work and I am a bit sceptical about this one,
> but it will do no harm to try it and it has apparently worked for
> others, first empty the explorer cache and then uninstall the last
> update; Control Panel - Programs - Show installed updates.
> Then try to install *KB953838*manually again if it installs dont
> forget to auto update the uninstalled update, and re-enable antivirus
> and firewall.
>
> lastly if this works (or not) it would be nice if you could let me
> know
>
> Pooch


--
pooch

pooch;852393 Wrote:
> > SIW2;852235 Wrote:
> > > > Russ;852179 Wrote:
> > > I've seen the threads about KB953838 not installing under XP. I'm
> > > running
> > > Vista Home Premium and this update will not install.
> > >
> > > I recently reinstalled Vista on my new Gateway machine using the
> > > Gateway
> > > discs and then updated Vista with everything I could (including SP1)
> > > before
> > > loading any software (including antivirus). KB953838 was the only
> > > thing that
> > > wouldn't install. It keeps popping up and trying to install, but it
> > > won't.
> > > It gets to 11% and then bombs with the very descriptive message "Code
> > > 80073715 Window Update encountered an unknown error." I've even
> > > tried
> > > downloading the update from Microsoft as a standalone package but
> > > either I
> > > got the wrong hotfix, or it still doesn't work as it tells me the
> > > hotfix
> > > doesn't apply to my system.
> > >
> > > Someone please confirm that I need this update, or if not, tell me how
> > > to
> > > get my machine to ignore it. I clear the checkbox on the update, but
> > > it just
> > > sits there in the system tray, taunting me.
> > >
> > > Any help would be greatly appreciated.> > > >
> >
> > Hi Russ
> >
> > I have just done a lot or research into this one and not come up
> > with any concrete answers,
> >
> > The answers that I have found however are;
> >
> > 1. Try downloading this update again and instaling it manually you
> > need to select the right update for your architecture.
> >
> > 'Download details: Cumulative Security Update for Internet Explorer
> > 7 in Windows Vista (KB953838)'
> > (http://www.microsoft.com/downloads/d...displaylang=en)
> > _*For_32bit_version_of_vista
> >
> > *_'Download details: Cumulative Security Update for Internet
> > Explorer 7 in Windows Vista x64 Edition (KB953838)'
> > (http://www.microsoft.com/downloads/d..._the_install*_
> >
> > 2. If the above doesn't work and I am a bit sceptical about this
> > one, but it will do no harm to try it and it has apparently worked
> > for others, first empty the explorer cache and then uninstall the
> > last update; Control Panel - Programs - Show installed updates.
> > Then try to install *KB953838*manually again if it installs dont
> > forget to auto update the uninstalled update, and re-enable
> > antivirus and firewall.
> >
> > lastly if this works (or not) it would be nice if you could let me
> > know
> >
> > Pooch> >
>
> Hi Pooch,
>
> Any idea why I haven't been offered this update?
>
> Thanks
>
> SW2


--
SIW2

As an interesting sideline to this thread...

I did a search on the KB953838 and the first MS hit I found was this

'Download details: Cumulative Security Update for *Internet Explorer 6
SP1* (KB953838)
'
(http://www.microsoft.com/downloads/d...displaylang=en)

so could this be causing confusion as there is more than one Hotfix
applying to more than one application and os


--
barman58

Regards,
*Nigel*
the beginning of knowledge is the discovery of something we do not
understand.,- frank herbert

Hi Pooch,

Any idea why I haven't been offered this update?

Thanks

SW2

Er! No
Funny though, as I got it


--
pooch

barman58;852460 Wrote:
> As an interesting sideline to this thread...
>
> I did a search on the KB953838 and the first MS hit I found was this
>
> 'Download details: Cumulative Security Update for *Internet Explorer 6
> SP1* (KB953838)
> '
> (http://www.microsoft.com/downloads/d...displaylang=en)
>
> so could this be causing confusion as there is more than one Hotfix
> applying to more than one application and os

Could be, I found info for IE 6,7 and 8 also for xp as well as vista


--
pooch

Sorry for the delay I just had to switch to my desktop, hope you can
read this


+-------------------------------------------------------------------+
|Filename: 01.jpg |
|Download: http://www.vistax64.com/attachment.p...achmentid=7041 |
+-------------------------------------------------------------------+

--
pooch