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PCCVScan has stopped working - Trend Micro PC-Cillin Internet Security version 14

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  #1 (permalink)  
Old 06-15-2008
go-to-lady
 

Posts: n/a
PCCVScan has stopped working - Trend Micro PC-Cillin Internet Security version 14

This is about Trend Micro PC-Cillin Internet Security version 14.6 on my
Dell Vista Home Premium SP1 computer. I bought this program with my Dell
and it's good until July 2010.

*Has anyone had the problem of "PCCVScan has stopped working" and
resolved it?* I run the scan for viruses and it stops after a short
while (it varies from a few minutes and longer) and displays that error
message.

*Is Trend Micro PC-Cillin Internet Security version 14.6 an all-in-one*
antivirus, antispyware and firewall program? *They told me I had to turn
off the windows firewall. They also told me to turn off Webroot
SpySweeper even though I bought it with my Dell and both were
preinstalled.*

The problem I'm having only developed after using the computer for a
year. Why would I suddenly get this error? If I remember correctly,
everything was fine until I updated Vista to the SP1 version, but I'm
not sure.

Before I go through all of the steps as instructed in their latest
email shown below my post, I'd like a few second opinions!

Here is what they are now telling me to try:

"This is (name deleted) from Trend Micro Consumer Support.

Thank you very much for your response. It seems that the suggested
solution did not resolve your issue. Please allow me to continue
assisting you in this case. I understand that your PCCVScan has stopped
working.
I apologize for the inconvenience. Regarding your concern, this may be
caused by conflicting softwares and possible viruses. Please do the
following to resolve the issue:
I. Uninstall any third-party software that conflicts with Trend Micro
Internet Security: 'How do I remove conflicting third party software
detected by the Trend Micro consumer product installer? [EN-1035905]'
(http://esupport.trendmicro.com/suppo...tentID=1035905)
II. Make sure that your computer is not infected with any virus or
spyware. You can either run Housecall or System Cleaner to scan your
computer.
Sysclean: 'Using the Trend Micro System Cleaner [EN-125991]'
(http://esupport.trendmicro.com/suppo...1&id=EN-125991)
To get rid of the virus, we need to use a special tool called the Trend
Micro System Cleaner.
The virus cannot be deleted on normal mode because the file is being
used by your Windows Operating System. On safe mode, it can be deleted
because most of the files that are being used by Windows are turned-off.
Even your video drivers and sound card drivers.
In order to run the Trend Micro System Cleaner in your computer, you
need to download the Trend Micro System Cleaner and our latest Virus
Pattern File and Spyware pattern File. They need to run together so that
they can scan your computer.

Please click on the link below to download the Trend Micro System
Cleaner.
http://www.trendmicro.com/ftp/products/tsc/sysclean.com
When you click on the link above, a window will pop-up asking you what
would you like to do with the file that you are downloading, please
choose the second option which is to SAVE the program in a disk.
The Save As window will now pop-up, please save the file on your
DESKTOP. The file name should be SYSCLEAN for Windows then click on
SAVE.

Now, you need to download the latest Virus Pattern. To do that, please
click on the link below:
'Trend Micro' (http://www.trendmicro.com/download/consumerpattern.asp)
Click on the color BLUE link to download the .ZIP (LPTXXX.ZIP) archive
containing the latest virus pattern file, wherein ‘xxx’ is the pattern
number. Save the file to your DESKTOP also.

Next, you will also need to download the latest Spyware Pattern
Ssapiptn.Da5. To do that, please click on the link below:
'Trend Micro Spyware Pattern Files'
(http://www.trendmicro.com/download/spywarepattern.asp)
Click on the color BLUE link to download the .ZIP (SSAPIPTNXXX.ZIP)
archive containing the latest virus pattern file, wherein ‘xxx’ is the
pattern number. Save the file again to your DESKTOP.
When the 3 files are already on your Desktop, you need to extract the
Virus Pattern File using the WINZIP program.

=============
NOTE: If you do not have a WinZip program, please go to 'WinZip - The
Zip File Utility for Windows - Zip/Unzip, Encrypt/Decrypt'
(http://www.winzip.com/) and download the Evaluation version for WinZip
on that website.
You can also go to the website below to learn on how to unzip a file:
'Compressing and extracting a file using WinZip [en-112254]'
(http://esupport.trendmicro.com/suppo...ntID=en-112254)

========
Extract or Unzip the Virus Pattern File on your Desktop.
When you extract the Virus Pattern File (LPTXXX.ZIP) the extracted file
will be LPT$VPN.XXX. When you extract the Spyware Pattern File
(SSAPIPTNXXX.ZIP) the extracted file will be SSAPIPTN.DA5.
Once extracted, you need to start your computer on SAFE-MODE to run the
Trend Micro System Cleaner.
=========

To boot your system to safe mode, please follow the steps below:
Please click START, and then click SHUT DOWN. Select RESTART, and then
click OK.
Press F8 at the indicated time:
When a screen of text appears and then disappears (the screen of text
may include a memory test, lines about the BIOS, and other lines), press
F8. There may be a prompt that tells you when to press F8.
Or
After making your selection from the boot menu, press F8. There may be
a prompt that tells you when to press F8.
Use the arrow keys to highlight the appropriate Safe Mode option, and
then press ENTER. NUM LOCK must be off before the arrow keys on the
numeric keypad will function.
Use the arrow keys to highlight an operating system, and then press
ENTER. Log-in as the Administrator.
Once on Safe Mode, go to your Desktop, look for SYSCLEAN and then
double click on run the program. Then click on the SCAN button.

NOTE: If you double-clicked on SYSCLEAN and you received the message,
"Pattern file "LPT$VPN.XXX" is missing, Please download a copy" or
"Pattern file "SSAPIPTN.DA5" is missing, Please download a copy", it
means that the Virus Pattern File (LPT$VPN.XXX) , Spyware pattern file
(SSAPIPTN.DA5) and the Sysclean are not on the same folder. Please make
sure that the SYSCLEAN, SSAPIPTN.DA5 and LPT$VPN.XXX files are on the
SAME FOLDER. If not you will be receiving that error message when you
try to run sysclean. They need to be TOGETHER for the Trend Micro system
cleaner to run.
====================

To make on final check if the virus is still on your computer, please
do a manual scan using the Trend Micro Internet Security software.
Or you can go to our free online scanner which is Housecall.
To do that, go to the website below:
'Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend
Micro USA' (http://housecall.trendmicro.com/)
Click on the SCAN NOW button.
Select your country and click on the GO button.
Allow the Plug-ins to be installed on your computer, put a CHECK MARK
on your Local Disk [e.g. Local Disk (C, Local Disk (D ] and then
click on the SCAN button.
Housecall should be able to check if the virus is still on your
computer. If it prompts you, "No Viruses Found", it means that your
computer is clean.


Otherwise, please do a clean install:
First, you need to UNINSTALL the PC-Cillin software that you currently
have.
'How do I uninstall Trend Micro PC-cillin Internet Security 14 for
Dell? [EN-1033906]'
(http://esupport.trendmicro.com/suppo...&id=EN-1033906)
To uninstall the Trend Micro PC-Cillin Internet Security 14/ Trend
Micro PC-Cillin Internet Security 12, please follow the steps below.
First, please close ALL the windows that are currently open on your
computer.
When all the windows on your computer are closed, click on
START > SETTINGS > CONTROL PANEL (For Windows 98 / ME / 2000)
START > CONTROL PANEL. (For Windows XP)
Once in the Control Panel, please click on the ADD/REMOVE Programs
icon.
In the Add/Remove Programs, look for Trend Micro PC-Cillin Internet
Security 14/ Trend Micro PC-Cillin Internet Security 12. Once you have
found one, please double-click on the program to uninstall it. (For
Windows XP, click on the REMOVE button to uninstall the program).

After successfully uninstalling the Trend Micro PC-Cillin Internet
Security 14/ Trend Micro PC-Cillin Internet Security 12 please RESTART
your computer.
============
Now, double-click on the MY COMPUTER icon that is on your desktop,
NOTE: For Windows XP, click on START and then MY COMPUTER.
Double-click on Local Disk (C or C drive, double-click on the PROGRAM
FILES folder, look for TRENDMICRO folder, Single-click on it then press
the SHIFT and the DELETE button simultaneously or together to delete the
folder.
Make sure that folder is gone. Also, try to empty your recycle bin.
============
Download and install Trend Micro Internet Security 14:
'The error ?There is a compatibility issue between Windows Vista and
PC-cillin Internet Security?? appears after installing PC-cillin
Internet Security 14 for Dell [EN-1036847]'
(http://esupport.trendmicro.com/suppo...&id=EN-1036847)

NOTE: If the links below didn't work after clicking, please copy it
then paste it on your browser's address bar....
You can download the Trend Micro PC-Cillin Internet Security 14
installation file from this site:
http://www.trendmicro.com/ftp/produc....60_1198EN.exe
When you go to the website above, a window will pop-up asking you what
you would like to do with the file that you are downloading, please
choose the second option which is to SAVE the program in a disk.
The Save As window will now pop-up, please save the file on your
Desktop. The file name should be PCC14.60_1198EN.exe for Windows then
click on SAVE.
Once the download is complete, go to your desktop and look for the
file. The icon is named PCC14.60_1198EN.exe. DOUBLE-CLICK on the icon to
initiate the installation process and follow the installation wizard to
finish the installation process.....
During the installation process, you will be prompted for a serial
number. Simply key in the serial number you have to complete
installation of PC-cillin.
Look for the serial number on your order confirmation....
- Not Serialized means that you'll have to use your old serial number.

Please follow the steps below to REGISTER the Trend Micro PC-Cillin
Internet Security 14 software.
'How do I activate or register Trend Micro PC-cillin Internet Security
14 for Dell? [EN-1033868]'
(http://esupport.trendmicro.com/suppo...tID=EN-1033868)

To activate or register your PC-cillin Internet Security 14 for Dell,
do the following:
1. Connect to the Internet.
2. Open the PC-cillin Internet Security main console by doing any of
the following:
‧ Click Start > Programs or All Programs > Internet Security 14 >
Main Console.
‧ Double-click the PC-cillin Internet Security icon near your
computer's system clock.
3. On the Summary screen, click Activate Now. This opens the activation
site window.
4. On the activation site, click Activate Now.
5. Type your name and email address in the boxes then select your
location from the dropdown list.
6. Click Preview.
7. Check if the information you entered is correct then click Submit.
If you want to make changes, click Edit to return to the previous
screen.
8. The Activation Completed window appears to conform that you have
successfully activated your PC-cillin Internet Security. Close the
window.
9. On the Summary screen of the main console, click Check Status. It
should display your expiration date.

After doing the steps above, you should be all set.
Regards,
Consumer Support Team
TrendLabs HQ, Trend Micro Incorporated"


--
go-to-lady
Reply With Quote
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  #2 (permalink)  
Old 06-17-2008
Robinb
 

Posts: n/a
Re: PCCVScan has stopped working - Trend Micro PC-Cillin Internet Security version 14
i had trend micro same version on my vista home premium pror to sp1, I got
with dell
I found the same problem and yes it turns off your vista firewall. (it is
suppose to do that)
I just got so frustrated with it (and yes it expires 2010) that i
uninstalled it and put AVG 7.5 (at that time) on it.
Put back vista firewall which works very well and acutally AVG found trojans
that Trend Micro did not find
Now I am running AVG 8.0 with no problems
My advise is to do the same.
robin

"go-to-lady" <guest@unknown-email.com> wrote in message
news:b8ea0e97fa42d508b06d8387c077ec8c@nntp-gateway.com...
>
> This is about Trend Micro PC-Cillin Internet Security version 14.6 on my
> Dell Vista Home Premium SP1 computer. I bought this program with my Dell
> and it's good until July 2010.
>
> *Has anyone had the problem of "PCCVScan has stopped working" and
> resolved it?* I run the scan for viruses and it stops after a short
> while (it varies from a few minutes and longer) and displays that error
> message.
>
> *Is Trend Micro PC-Cillin Internet Security version 14.6 an all-in-one*
> antivirus, antispyware and firewall program? *They told me I had to turn
> off the windows firewall. They also told me to turn off Webroot
> SpySweeper even though I bought it with my Dell and both were
> preinstalled.*
>
> The problem I'm having only developed after using the computer for a
> year. Why would I suddenly get this error? If I remember correctly,
> everything was fine until I updated Vista to the SP1 version, but I'm
> not sure.
>
> Before I go through all of the steps as instructed in their latest
> email shown below my post, I'd like a few second opinions!
>
> Here is what they are now telling me to try:
>
> "This is (name deleted) from Trend Micro Consumer Support.
>
> Thank you very much for your response. It seems that the suggested
> solution did not resolve your issue. Please allow me to continue
> assisting you in this case. I understand that your PCCVScan has stopped
> working.
> I apologize for the inconvenience. Regarding your concern, this may be
> caused by conflicting softwares and possible viruses. Please do the
> following to resolve the issue:
> I. Uninstall any third-party software that conflicts with Trend Micro
> Internet Security: 'How do I remove conflicting third party software
> detected by the Trend Micro consumer product installer? [EN-1035905]'
> (http://esupport.trendmicro.com/suppo...tentID=1035905)
> II. Make sure that your computer is not infected with any virus or
> spyware. You can either run Housecall or System Cleaner to scan your
> computer.
> Sysclean: 'Using the Trend Micro System Cleaner [EN-125991]'
> (http://esupport.trendmicro.com/suppo...1&id=EN-125991)
> To get rid of the virus, we need to use a special tool called the Trend
> Micro System Cleaner.
> The virus cannot be deleted on normal mode because the file is being
> used by your Windows Operating System. On safe mode, it can be deleted
> because most of the files that are being used by Windows are turned-off.
> Even your video drivers and sound card drivers.
> In order to run the Trend Micro System Cleaner in your computer, you
> need to download the Trend Micro System Cleaner and our latest Virus
> Pattern File and Spyware pattern File. They need to run together so that
> they can scan your computer.
>
> Please click on the link below to download the Trend Micro System
> Cleaner.
> http://www.trendmicro.com/ftp/products/tsc/sysclean.com
> When you click on the link above, a window will pop-up asking you what
> would you like to do with the file that you are downloading, please
> choose the second option which is to SAVE the program in a disk.
> The Save As window will now pop-up, please save the file on your
> DESKTOP. The file name should be SYSCLEAN for Windows then click on
> SAVE.
>
> Now, you need to download the latest Virus Pattern. To do that, please
> click on the link below:
> 'Trend Micro' (http://www.trendmicro.com/download/consumerpattern.asp)
> Click on the color BLUE link to download the .ZIP (LPTXXX.ZIP) archive
> containing the latest virus pattern file, wherein 'xxx' is the pattern
> number. Save the file to your DESKTOP also.
>
> Next, you will also need to download the latest Spyware Pattern
> Ssapiptn.Da5. To do that, please click on the link below:
> 'Trend Micro Spyware Pattern Files'
> (http://www.trendmicro.com/download/spywarepattern.asp)
> Click on the color BLUE link to download the .ZIP (SSAPIPTNXXX.ZIP)
> archive containing the latest virus pattern file, wherein 'xxx' is the
> pattern number. Save the file again to your DESKTOP.
> When the 3 files are already on your Desktop, you need to extract the
> Virus Pattern File using the WINZIP program.
>
> =============
> NOTE: If you do not have a WinZip program, please go to 'WinZip - The
> Zip File Utility for Windows - Zip/Unzip, Encrypt/Decrypt'
> (http://www.winzip.com/) and download the Evaluation version for WinZip
> on that website.
> You can also go to the website below to learn on how to unzip a file:
> 'Compressing and extracting a file using WinZip [en-112254]'
> (http://esupport.trendmicro.com/suppo...ntID=en-112254)
>
> ========
> Extract or Unzip the Virus Pattern File on your Desktop.
> When you extract the Virus Pattern File (LPTXXX.ZIP) the extracted file
> will be LPT$VPN.XXX. When you extract the Spyware Pattern File
> (SSAPIPTNXXX.ZIP) the extracted file will be SSAPIPTN.DA5.
> Once extracted, you need to start your computer on SAFE-MODE to run the
> Trend Micro System Cleaner.
> =========
>
> To boot your system to safe mode, please follow the steps below:
> Please click START, and then click SHUT DOWN. Select RESTART, and then
> click OK.
> Press F8 at the indicated time:
> When a screen of text appears and then disappears (the screen of text
> may include a memory test, lines about the BIOS, and other lines), press
> F8. There may be a prompt that tells you when to press F8.
> Or
> After making your selection from the boot menu, press F8. There may be
> a prompt that tells you when to press F8.
> Use the arrow keys to highlight the appropriate Safe Mode option, and
> then press ENTER. NUM LOCK must be off before the arrow keys on the
> numeric keypad will function.
> Use the arrow keys to highlight an operating system, and then press
> ENTER. Log-in as the Administrator.
> Once on Safe Mode, go to your Desktop, look for SYSCLEAN and then
> double click on run the program. Then click on the SCAN button.
>
> NOTE: If you double-clicked on SYSCLEAN and you received the message,
> "Pattern file "LPT$VPN.XXX" is missing, Please download a copy" or
> "Pattern file "SSAPIPTN.DA5" is missing, Please download a copy", it
> means that the Virus Pattern File (LPT$VPN.XXX) , Spyware pattern file
> (SSAPIPTN.DA5) and the Sysclean are not on the same folder. Please make
> sure that the SYSCLEAN, SSAPIPTN.DA5 and LPT$VPN.XXX files are on the
> SAME FOLDER. If not you will be receiving that error message when you
> try to run sysclean. They need to be TOGETHER for the Trend Micro system
> cleaner to run.
> ====================
>
> To make on final check if the virus is still on your computer, please
> do a manual scan using the Trend Micro Internet Security software.
> Or you can go to our free online scanner which is Housecall.
> To do that, go to the website below:
> 'Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend
> Micro USA' (http://housecall.trendmicro.com/)
> Click on the SCAN NOW button.
> Select your country and click on the GO button.
> Allow the Plug-ins to be installed on your computer, put a CHECK MARK
> on your Local Disk [e.g. Local Disk (C, Local Disk (D ] and then
> click on the SCAN button.
> Housecall should be able to check if the virus is still on your
> computer. If it prompts you, "No Viruses Found", it means that your
> computer is clean.
>
>
> Otherwise, please do a clean install:
> First, you need to UNINSTALL the PC-Cillin software that you currently
> have.
> 'How do I uninstall Trend Micro PC-cillin Internet Security 14 for
> Dell? [EN-1033906]'
> (http://esupport.trendmicro.com/suppo...&id=EN-1033906)
> To uninstall the Trend Micro PC-Cillin Internet Security 14/ Trend
> Micro PC-Cillin Internet Security 12, please follow the steps below.
> First, please close ALL the windows that are currently open on your
> computer.
> When all the windows on your computer are closed, click on
> START > SETTINGS > CONTROL PANEL (For Windows 98 / ME / 2000)
> START > CONTROL PANEL. (For Windows XP)
> Once in the Control Panel, please click on the ADD/REMOVE Programs
> icon.
> In the Add/Remove Programs, look for Trend Micro PC-Cillin Internet
> Security 14/ Trend Micro PC-Cillin Internet Security 12. Once you have
> found one, please double-click on the program to uninstall it. (For
> Windows XP, click on the REMOVE button to uninstall the program).
>
> After successfully uninstalling the Trend Micro PC-Cillin Internet
> Security 14/ Trend Micro PC-Cillin Internet Security 12 please RESTART
> your computer.
> ============
> Now, double-click on the MY COMPUTER icon that is on your desktop,
> NOTE: For Windows XP, click on START and then MY COMPUTER.
> Double-click on Local Disk (C or C drive, double-click on the PROGRAM
> FILES folder, look for TRENDMICRO folder, Single-click on it then press
> the SHIFT and the DELETE button simultaneously or together to delete the
> folder.
> Make sure that folder is gone. Also, try to empty your recycle bin.
> ============
> Download and install Trend Micro Internet Security 14:
> 'The error ?There is a compatibility issue between Windows Vista and
> PC-cillin Internet Security?? appears after installing PC-cillin
> Internet Security 14 for Dell [EN-1036847]'
> (http://esupport.trendmicro.com/suppo...&id=EN-1036847)
>
> NOTE: If the links below didn't work after clicking, please copy it
> then paste it on your browser's address bar....
> You can download the Trend Micro PC-Cillin Internet Security 14
> installation file from this site:
> http://www.trendmicro.com/ftp/produc....60_1198EN.exe
> When you go to the website above, a window will pop-up asking you what
> you would like to do with the file that you are downloading, please
> choose the second option which is to SAVE the program in a disk.
> The Save As window will now pop-up, please save the file on your
> Desktop. The file name should be PCC14.60_1198EN.exe for Windows then
> click on SAVE.
> Once the download is complete, go to your desktop and look for the
> file. The icon is named PCC14.60_1198EN.exe. DOUBLE-CLICK on the icon to
> initiate the installation process and follow the installation wizard to
> finish the installation process.....
> During the installation process, you will be prompted for a serial
> number. Simply key in the serial number you have to complete
> installation of PC-cillin.
> Look for the serial number on your order confirmation....
> - Not Serialized means that you'll have to use your old serial number.
>
> Please follow the steps below to REGISTER the Trend Micro PC-Cillin
> Internet Security 14 software.
> 'How do I activate or register Trend Micro PC-cillin Internet Security
> 14 for Dell? [EN-1033868]'
> (http://esupport.trendmicro.com/suppo...tID=EN-1033868)
>
> To activate or register your PC-cillin Internet Security 14 for Dell,
> do the following:
> 1. Connect to the Internet.
> 2. Open the PC-cillin Internet Security main console by doing any of
> the following:
> ‧ Click Start > Programs or All Programs > Internet Security 14 >
> Main Console.
> ‧ Double-click the PC-cillin Internet Security icon near your
> computer's system clock.
> 3. On the Summary screen, click Activate Now. This opens the activation
> site window.
> 4. On the activation site, click Activate Now.
> 5. Type your name and email address in the boxes then select your
> location from the dropdown list.
> 6. Click Preview.
> 7. Check if the information you entered is correct then click Submit.
> If you want to make changes, click Edit to return to the previous
> screen.
> 8. The Activation Completed window appears to conform that you have
> successfully activated your PC-cillin Internet Security. Close the
> window.
> 9. On the Summary screen of the main console, click Check Status. It
> should display your expiration date.
>
> After doing the steps above, you should be all set.
> Regards,
> Consumer Support Team
> TrendLabs HQ, Trend Micro Incorporated"
>
>
> --
> go-to-lady



Reply With Quote
  #3 (permalink)  
Old 06-18-2008
Gerald309BCPCNet
 

Posts: n/a
Re: PCCVScan has stopped working - Trend Micro PC-Cillin InternetSecurity version 14
A couple of comments... You are apparently claiming you have purchased
and installed Trend Micro Internet 2008 suite ? This would be version
16 not 14 as their Vista compatible version which I am running right
now.

You may have missed this if you junked their Customer Newsletters...
TrendMicro: Attention Users: Before You Upgrade to Windows Vista SP1
or Windows XP SP3, Update Trend Micro Internet Security-for Free
SEE:
http://www.trendmicro.com/download/

.....Which they would have told you as their Vista ready version was
just released brand new November 2007 and not the garbage posted.
THERE IS NO SUCH THING AS VERSION 14 ON VISTA HOME PREMIUM.... you
better check a piracy copy -where did you puurcahse and that whole
nine yards.

Next up is the LIES about AVG picked up what Trend missed as you can
plainly see that this exact product was just tested and is the only
one that detected EVERYTHING thrown at it here:

Vista's Despised UAC Nails Rootkits, Tests Find
http://www.pcworld.com/businesscente...ests_find.html
QUOTE:
"Trend Micro Rootkit Buster achieving perfect scores."
UNQUOTE.... The person is a liar .Sorry people have to do that when
persons like you need help !!!

Try again.



On Jun 15, 11:58*am, go-to-lady <gu...@unknown-email.com> wrote:
> This is about Trend Micro PC-Cillin Internet Security version 14.6 on my
> Dell Vista Home Premium SP1 computer. I bought this program with my Dell
> and it's good until July 2010.
>
> *Has anyone had the problem of "PCCVScan has stopped working" and
> resolved it?* I run the scan for viruses and it stops after a short
> while (it varies from a few minutes and longer) and displays that error
> message.
>
> *Is Trend Micro PC-Cillin Internet Security version 14.6 an all-in-one*
> antivirus, antispyware and firewall program? *They told me I had to turn
> off the windows firewall. They also told me to turn off Webroot
> SpySweeper even though I bought it with my Dell and both were
> preinstalled.*
>
> The problem I'm having only developed after using the computer for a
> year. Why would I suddenly get this error? If I remember correctly,
> everything was fine until I updated Vista to the SP1 version, but I'm
> not sure.
>
> Before I go through all of the steps as instructed in their latest
> email shown below my post, I'd like a few second opinions!
>
> Here is what they are now telling me to try:
>
> "This is (name deleted) from Trend Micro Consumer Support.
>
> Thank you very much for your response. It seems that the suggested
> solution did not resolve your issue. Please allow me to continue
> assisting you in this case. I understand that your PCCVScan has stopped
> working.
> I apologize for the inconvenience. Regarding your concern, this may be
> caused by conflicting softwares and possible viruses. Please do the
> following to resolve the issue:
> I. Uninstall any third-party software that conflicts with Trend Micro
> Internet Security: 'How do I remove conflicting third party software
> detected by the Trend Micro consumer product installer? [EN-1035905]'
> (http://esupport.trendmicro.com/suppo...tentID=1035905)
> II. Make sure that your computer is not infected with any virus or
> spyware. You can either run Housecall or System Cleaner to scan your
> computer.
> Sysclean: 'Using the Trend Micro System Cleaner [EN-125991]'
> (http://esupport.trendmicro.com/suppo...ntID=EN-125991....)
> To get rid of the virus, we need to use a special tool called the Trend
> Micro System Cleaner.
> The virus cannot be deleted on normal mode because the file is being
> used by your Windows Operating System. On safe mode, it can be deleted
> because most of the files that are being used by Windows are turned-off.
> Even your video drivers and sound card drivers.
> In order to run the Trend Micro System Cleaner in your computer, you
> need to download the Trend Micro System Cleaner and our latest Virus
> Pattern File and Spyware pattern File. They need to run together so that
> they can scan your computer.
>
> Please click on the link below to download the Trend Micro System
> Cleaner.http://www.trendmicro.com/ftp/products/tsc/sysclean.com
> When you click on the link above, a window will pop-up asking you what
> would you like to do with the file that you are downloading, please
> choose the second option which is to SAVE the program in a disk.
> The Save As window will now pop-up, please save the file on your
> DESKTOP. The file name should be SYSCLEAN for Windows then click on
> SAVE.
>
> Now, you need to download the latest Virus Pattern. To do that, please
> click on the link below:
> 'Trend Micro' (http://www.trendmicro.com/download/consumerpattern.asp)
> Click on the color BLUE link to download the .ZIP (LPTXXX.ZIP) archive
> containing the latest virus pattern file, wherein ‘xxx’ is the pattern
> number. Save the file to your DESKTOP also.
>
> Next, you will also need to download the latest Spyware Pattern
> Ssapiptn.Da5. To do that, please click on the link below:
> 'Trend Micro Spyware Pattern Files'
> (http://www.trendmicro.com/download/spywarepattern.asp)
> Click on the color BLUE link to download the .ZIP (SSAPIPTNXXX.ZIP)
> archive containing the latest virus pattern file, wherein ‘xxx’ is the
> pattern number. Save the file again to your DESKTOP.
> When the 3 files are already on your Desktop, you need to extract the
> Virus Pattern File using the WINZIP program.
>
> =============
> NOTE: If you do not have a WinZip program, please go to 'WinZip - The
> Zip File Utility for Windows - Zip/Unzip, Encrypt/Decrypt'
> (http://www.winzip.com/) and download the Evaluation version for WinZip
> on that website.
> You can also go to the website below to learn on how to unzip a file:
> 'Compressing and extracting a file using WinZip [en-112254]'
> (http://esupport.trendmicro.com/suppo...ntID=en-112254)
>
> ========
> Extract or Unzip the Virus Pattern File on your Desktop.
> When you extract the Virus Pattern File (LPTXXX.ZIP) the extracted file
> will be LPT$VPN.XXX. When you extract the Spyware Pattern File
> (SSAPIPTNXXX.ZIP) the extracted file will be SSAPIPTN.DA5.
> Once extracted, you need to start your computer on SAFE-MODE to run the
> Trend Micro System Cleaner.
> =========
>
> To boot your system to safe mode, please follow the steps below:
> Please click START, and then click SHUT DOWN. Select RESTART, and then
> click OK.
> Press F8 at the indicated time:
> When a screen of text appears and then disappears (the screen of text
> may include a memory test, lines about the BIOS, and other lines), press
> F8. There may be a prompt that tells you when to press F8.
> Or
> After making your selection from the boot menu, press F8. There may be
> a prompt that tells you when to press F8.
> Use the arrow keys to highlight the appropriate Safe Mode option, and
> then press ENTER. NUM LOCK must be off before the arrow keys on the
> numeric keypad will function.
> Use the arrow keys to highlight an operating system, and then press
> ENTER. Log-in as the Administrator.
> Once on Safe Mode, go to your Desktop, look for SYSCLEAN and then
> double click on run the program. Then click on the SCAN button.
>
> NOTE: If you double-clicked on SYSCLEAN and you received the message,
> "Pattern file "LPT$VPN.XXX" is missing, Please download a copy" or
> "Pattern file "SSAPIPTN.DA5" is missing, Please download a copy", it
> means that the Virus Pattern File (LPT$VPN.XXX) , Spyware pattern file
> (SSAPIPTN.DA5) and the Sysclean are not on the same folder. Please make
> sure that the SYSCLEAN, SSAPIPTN.DA5 and LPT$VPN.XXX files are on the
> SAME FOLDER. If not you will be receiving that error message when you
> try to run sysclean. They need to be TOGETHER for the Trend Micro system
> cleaner to run.
> ====================
>
> To make on final check if the virus is still on your computer, please
> do a manual scan using the Trend Micro Internet Security software.
> Or you can go to our free online scanner which is Housecall.
> To do that, go to the website below:
> 'Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend
> Micro USA' (http://housecall.trendmicro.com/)
> Click on the SCAN NOW button.
> Select your country and click on the GO button.
> Allow the Plug-ins to be installed on your computer, put a CHECK MARK
> on your Local Disk [e.g. Local Disk (C, Local Disk (D ] and then
> click on the SCAN button.
> Housecall should be able to check if the virus is still on your
> computer. If it prompts you, "No Viruses Found", it means that your
> computer is clean.
>
> Otherwise, please do a clean install:
> First, you need to UNINSTALL the PC-Cillin software that you currently
> have.
> 'How do I uninstall Trend Micro PC-cillin Internet Security 14 for
> Dell? [EN-1033906]'
> (http://esupport.trendmicro.com/suppo...ntID=EN-103390....)
> To uninstall the Trend Micro PC-Cillin Internet Security 14/ Trend
> Micro PC-Cillin Internet Security 12, please follow the steps below.
> First, please close ALL the windows that are currently open on your
> computer.
> When all the windows on your computer are closed, click on
> START > SETTINGS > CONTROL PANEL (For Windows 98 / ME / 2000)
> START > CONTROL PANEL. (For Windows XP)
> Once in the Control Panel, please click on the ADD/REMOVE Programs
> icon.
> In the Add/Remove Programs, look for Trend Micro PC-Cillin Internet
> Security 14/ Trend Micro PC-Cillin Internet Security 12. Once you have
> found one, please double-click on the program to uninstall it. (For
> Windows XP, click on the REMOVE button to uninstall the program).
>
> After successfully uninstalling the Trend Micro PC-Cillin Internet
> Security 14/ Trend Micro PC-Cillin Internet Security 12 please RESTART
> your computer.
> ============
> Now, double-click on the MY COMPUTER icon that is on your desktop,
> NOTE: For Windows XP, click on START and then MY COMPUTER.
> Double-click on Local Disk (C or C drive, double-click on the PROGRAM
> FILES folder, look for TRENDMICRO folder, Single-click on it then press
> the SHIFT and the DELETE button simultaneously or together to delete the
> folder.
> Make sure that folder is gone. Also, try to empty your recycle bin.
> ============
> Download and install Trend Micro Internet Security 14:
> 'The error ?There is a compatibility issue between Windows Vista and
> PC-cillin Internet Security?? appears after installing PC-cillin
> Internet Security 14 for Dell [EN-1036847]'
> (http://esupport.trendmicro.com/suppo...ntID=EN-103684....)
>
> NOTE: If the links below didn't work after clicking, please copy it
> then paste it on your browser's address bar....
> You can download the Trend Micro PC-Cillin Internet Security 14
> installation file from this site:http://www.trendmicro.com/ftp/produc....60_1198EN.exe
> When you go to the website above, a window will pop-up asking you what
> you would like to do with the file that you are downloading, please
> choose the second option which is to SAVE the program in a disk.
> The Save As window will now pop-up, please save the file on your
> Desktop. The file name should be PCC14.60_1198EN.exe for Windows then
> click on SAVE.
> Once the download is complete, go to your desktop and look for the
> file. The icon is named PCC14.60_1198EN.exe. DOUBLE-CLICK on the icon to
> initiate the installation process and follow the installation wizard to
> finish the installation process.....
> During the installation process, you will be prompted for a serial
> number. Simply key in ...
>
> read more »


Reply With Quote
  #4 (permalink)  
Old 06-18-2008
Gerald309BCPCNet
 

Posts: n/a
Re: PCCVScan has stopped working - Trend Micro PC-Cillin InternetSecurity version 14
Before the nonsense in negative replies, in other words the Trend
Micro 2008 Suite scans with including antivirus, antispyware. and also
rootkits. The free stand alone products are included in purchased
products which is CLEARLY posted at their website and includes
"Transaction Guard"
http://www.trendsecure.com/portal/en...nsaction_guard

AND SO again the FIRST version of Trend Micro products for Vista Home
Premium which I also have is the Trend Micro Internet Security 2008
released November 2007. THIS product was rated as TOP in the world
beating all others in ALL tests including Symantec AND Kaspersky
products WHICH is why I feel proud of my INFORMED SECURITY CHOICE.

Were you at a "Phisher site" or were you actually at the REAL Trend
Micro website ? Running Vista IE 7 - right ? In Protected Mode
right ?

Oh.... Link:
Trend Micro(TM) Internet Security(TM) 2008 Achieves Top Scores in Anti-
Malware Testing ....
http://bluecollarpc.wordpress.com/20...lware-testing/

webmaster bluecollarpc.net
Need Help ?

On Jun 18, 9:05*am, Gerald309BCPCNet <gerald...@bluecollarpc.net>
wrote:
> A couple of comments... You are apparently claiming you have purchased
> and installed Trend Micro Internet 2008 suite ? This would be version
> 16 not 14 as their Vista compatible version which I am running right
> now.
>
> You may have missed this if you junked their Customer Newsletters...
> TrendMicro: Attention Users: Before You Upgrade to Windows Vista SP1
> or Windows XP SP3, Update Trend Micro Internet Security-for Free
> SEE:http://www.trendmicro.com/download/
>
> .....Which they would have told you as their Vista ready version was
> just released brand new November 2007 and not the garbage posted.
> THERE IS NO SUCH THING AS VERSION 14 ON VISTA HOME PREMIUM.... you
> better check a piracy copy -where did you puurcahse and that whole
> nine yards.
>
> Next up is the LIES about AVG picked up what Trend missed as you can
> plainly see that this exact product was just tested and is the only
> one that detected EVERYTHING thrown at it here:
>
> Vista's Despised UAC Nails Rootkits, Tests Findhttp://www.pcworld.com/businesscenter/article/146256/vistas_despised_...
> QUOTE:
> "Trend Micro Rootkit Buster achieving perfect scores."
> UNQUOTE.... The person is a liar .Sorry people have to do that when
> persons like you need help !!!
>
> Try again.
>
> On Jun 15, 11:58*am, go-to-lady <gu...@unknown-email.com> wrote:
>
>
>
> > This is about Trend Micro PC-Cillin Internet Security version 14.6 on my
> > Dell Vista Home Premium SP1 computer. I bought this program with my Dell
> > and it's good until July 2010.

>
> > *Has anyone had the problem of "PCCVScan has stopped working" and
> > resolved it?* I run the scan for viruses and it stops after a short
> > while (it varies from a few minutes and longer) and displays that error
> > message.

>
> > *Is Trend Micro PC-Cillin Internet Security version 14.6 an all-in-one*
> > antivirus, antispyware and firewall program? *They told me I had to turn
> > off the windows firewall. They also told me to turn off Webroot
> > SpySweeper even though I bought it with my Dell and both were
> > preinstalled.*

>
> > The problem I'm having only developed after using the computer for a
> > year. Why would I suddenly get this error? If I remember correctly,
> > everything was fine until I updated Vista to the SP1 version, but I'm
> > not sure.

>
> > Before I go through all of the steps as instructed in their latest
> > email shown below my post, I'd like a few second opinions!

>
> > Here is what they are now telling me to try:

>
> > "This is (name deleted) from Trend Micro Consumer Support.

>
> > Thank you very much for your response. It seems that the suggested
> > solution did not resolve your issue. Please allow me to continue
> > assisting you in this case. I understand that your PCCVScan has stopped
> > working.
> > I apologize for the inconvenience. Regarding your concern, this may be
> > caused by conflicting softwares and possible viruses. Please do the
> > following to resolve the issue:
> > I. Uninstall any third-party software that conflicts with Trend Micro
> > Internet Security: 'How do I remove conflicting third party software
> > detected by the Trend Micro consumer product installer? [EN-1035905]'
> > (http://esupport.trendmicro.com/suppo...tentID=1035905)
> > II. Make sure that your computer is not infected with any virus or
> > spyware. You can either run Housecall or System Cleaner to scan your
> > computer.
> > Sysclean: 'Using the Trend Micro System Cleaner [EN-125991]'
> > (http://esupport.trendmicro.com/suppo...ntID=EN-125991...)
> > To get rid of the virus, we need to use a special tool called the Trend
> > Micro System Cleaner.
> > The virus cannot be deleted on normal mode because the file is being
> > used by your Windows Operating System. On safe mode, it can be deleted
> > because most of the files that are being used by Windows are turned-off..
> > Even your video drivers and sound card drivers.
> > In order to run the Trend Micro System Cleaner in your computer, you
> > need to download the Trend Micro System Cleaner and our latest Virus
> > Pattern File and Spyware pattern File. They need to run together so that
> > they can scan your computer.

>
> > Please click on the link below to download the Trend Micro System
> > Cleaner.http://www.trendmicro.com/ftp/products/tsc/sysclean.com
> > When you click on the link above, a window will pop-up asking you what
> > would you like to do with the file that you are downloading, please
> > choose the second option which is to SAVE the program in a disk.
> > The Save As window will now pop-up, please save the file on your
> > DESKTOP. The file name should be SYSCLEAN for Windows then click on
> > SAVE.

>
> > Now, you need to download the latest Virus Pattern. To do that, please
> > click on the link below:
> > 'Trend Micro' (http://www.trendmicro.com/download/consumerpattern.asp)
> > Click on the color BLUE link to download the .ZIP (LPTXXX.ZIP) archive
> > containing the latest virus pattern file, wherein ‘xxx’ is the pattern
> > number. Save the file to your DESKTOP also.

>
> > Next, you will also need to download the latest Spyware Pattern
> > Ssapiptn.Da5. To do that, please click on the link below:
> > 'Trend Micro Spyware Pattern Files'
> > (http://www.trendmicro.com/download/spywarepattern.asp)
> > Click on the color BLUE link to download the .ZIP (SSAPIPTNXXX.ZIP)
> > archive containing the latest virus pattern file, wherein ‘xxx’ is the
> > pattern number. Save the file again to your DESKTOP.
> > When the 3 files are already on your Desktop, you need to extract the
> > Virus Pattern File using the WINZIP program.

>
> > =============
> > NOTE: If you do not have a WinZip program, please go to 'WinZip - The
> > Zip File Utility for Windows - Zip/Unzip, Encrypt/Decrypt'
> > (http://www.winzip.com/) and download the Evaluation version for WinZip
> > on that website.
> > You can also go to the website below to learn on how to unzip a file:
> > 'Compressing and extracting a file using WinZip [en-112254]'
> > (http://esupport.trendmicro.com/suppo...ntID=en-112254)

>
> > ========
> > Extract or Unzip the Virus Pattern File on your Desktop.
> > When you extract the Virus Pattern File (LPTXXX.ZIP) the extracted file
> > will be LPT$VPN.XXX. When you extract the Spyware Pattern File
> > (SSAPIPTNXXX.ZIP) the extracted file will be SSAPIPTN.DA5.
> > Once extracted, you need to start your computer on SAFE-MODE to run the
> > Trend Micro System Cleaner.
> > =========

>
> > To boot your system to safe mode, please follow the steps below:
> > Please click START, and then click SHUT DOWN. Select RESTART, and then
> > click OK.
> > Press F8 at the indicated time:
> > When a screen of text appears and then disappears (the screen of text
> > may include a memory test, lines about the BIOS, and other lines), press
> > F8. There may be a prompt that tells you when to press F8.
> > Or
> > After making your selection from the boot menu, press F8. There may be
> > a prompt that tells you when to press F8.
> > Use the arrow keys to highlight the appropriate Safe Mode option, and
> > then press ENTER. NUM LOCK must be off before the arrow keys on the
> > numeric keypad will function.
> > Use the arrow keys to highlight an operating system, and then press
> > ENTER. Log-in as the Administrator.
> > Once on Safe Mode, go to your Desktop, look for SYSCLEAN and then
> > double click on run the program. Then click on the SCAN button.

>
> > NOTE: If you double-clicked on SYSCLEAN and you received the message,
> > "Pattern file "LPT$VPN.XXX" is missing, Please download a copy" or
> > "Pattern file "SSAPIPTN.DA5" is missing, Please download a copy", it
> > means that the Virus Pattern File (LPT$VPN.XXX) , Spyware pattern file
> > (SSAPIPTN.DA5) and the Sysclean are not on the same folder. Please make
> > sure that the SYSCLEAN, SSAPIPTN.DA5 and LPT$VPN.XXX files are on the
> > SAME FOLDER. If not you will be receiving that error message when you
> > try to run sysclean. They need to be TOGETHER for the Trend Micro system
> > cleaner to run.
> > ====================

>
> > To make on final check if the virus is still on your computer, please
> > do a manual scan using the Trend Micro Internet Security software.
> > Or you can go to our free online scanner which is Housecall.
> > To do that, go to the website below:
> > 'Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend
> > Micro USA' (http://housecall.trendmicro.com/)
> > Click on the SCAN NOW button.
> > Select your country and click on the GO button.
> > Allow the Plug-ins to be installed on your computer, put a CHECK MARK
> > on your Local Disk [e.g. Local Disk (C, Local Disk (D ] and then
> > click on the SCAN button.
> > Housecall should be able to check if the virus is still on your
> > computer. If it prompts you, "No Viruses Found", it means that your
> > computer is clean.

>
> > Otherwise, please do a clean install:
> > First, you need to UNINSTALL the PC-Cillin software that you currently
> > have.
> > 'How do I uninstall Trend Micro PC-cillin Internet Security 14 for
> > Dell? [EN-1033906]'
> > (http://esupport.trendmicro.com/suppo...ntID=EN-103390...)
> > To uninstall the Trend Micro PC-Cillin Internet Security 14/ Trend
> > Micro PC-Cillin Internet Security 12, please follow the steps below.
> > First, please close ALL the windows that are currently open on your
> > computer.
> > When all the windows on your computer are closed, click on
> > START > SETTINGS > CONTROL PANEL (For Windows 98 / ME / 2000)
> > START > CONTROL PANEL. (For Windows XP)
> > Once in the Control Panel, please click on the ADD/REMOVE Programs
> > icon.
> > In the Add/Remove Programs, look for Trend Micro PC-Cillin Internet
> > Security 14/ Trend Micro PC-Cillin Internet Security 12. Once you have
> > found one, please double-click on the program to uninstall it. (For
> > Windows XP, click on the REMOVE button to uninstall the program).

>
> > After successfully uninstalling the Trend Micro PC-Cillin Internet
> > Security 14/ Trend Micro PC-Cillin Internet Security 12 please RESTART
> > your computer.
> > ============
> > Now, double-click on the MY COMPUTER icon that is on your desktop,
> > NOTE: For Windows XP, click on START and then

>
> ...
>
> read more »- Hide quoted text -
>
> - Show quoted text -


Reply With Quote
  #5 (permalink)  
Old 06-18-2008
Gerald309BCPCNet
 

Posts: n/a
Re: PCCVScan has stopped working - Trend Micro PC-Cillin InternetSecurity version 14
SEE the following information:
Application Trend Micro PC-cillin Internet Security 2007
http://www.appreadiness.com/Lists/Lo...m.aspx?ID=2469
INFO:
App Version 15.30.0.1091
Company Trend Micro, Inc. (JP-RD)
More info http://shop.trendmicro.com/?site=Goo...FQe1YAod1XMJLA
SKU N/A
Platform x86
Compatibility Status Certified for Windows Vista
Localization English


On Jun 18, 9:18*am, Gerald309BCPCNet <gerald...@bluecollarpc.net>
wrote:
> Before the nonsense in negative replies, in other words the Trend
> Micro 2008 Suite scans with including antivirus, antispyware. and also
> rootkits. The free stand alone products are included in purchased
> products which is CLEARLY posted at their website and includes
> "Transaction Guard"http://www.trendsecure.com/portal/en-US/tools/security_tools/transact...
>
> AND SO again the FIRST version of Trend Micro products for Vista Home
> Premium which I also have is the Trend Micro Internet Security 2008
> released November 2007. THIS product was rated as TOP in the world
> beating all others in ALL tests including Symantec AND Kaspersky
> products WHICH is why I feel proud of my INFORMED SECURITY CHOICE.
>
> Were you at a "Phisher site" or were you actually at the REAL Trend
> Micro website ? Running Vista IE 7 - right ? In Protected Mode
> right ?
>
> Oh.... Link:
> Trend Micro(TM) Internet Security(TM) 2008 Achieves Top Scores in Anti-
> Malware Testing ....http://bluecollarpc.wordpress.com/20...otm-internet-s...
>
> webmaster bluecollarpc.net
> Need Help ?
>
> On Jun 18, 9:05*am, Gerald309BCPCNet <gerald...@bluecollarpc.net>
> wrote:
>
>
>
> > A couple of comments... You are apparently claiming you have purchased
> > and installed Trend Micro Internet 2008 suite ? This would be version
> > 16 not 14 as their Vista compatible version which I am running right
> > now.

>
> > You may have missed this if you junked their Customer Newsletters...
> > TrendMicro: Attention Users: Before You Upgrade to Windows Vista SP1
> > or Windows XP SP3, Update Trend Micro Internet Security-for Free
> > SEE:http://www.trendmicro.com/download/

>
> > .....Which they would have told you as their Vista ready version was
> > just released brand new November 2007 and not the garbage posted.
> > THERE IS NO SUCH THING AS VERSION 14 ON VISTA HOME PREMIUM.... you
> > better check a piracy copy -where did you puurcahse and that whole
> > nine yards.

>
> > Next up is the LIES about AVG picked up what Trend missed as you can
> > plainly see that this exact product was just tested and is the only
> > one that detected EVERYTHING thrown at it here:

>
> > Vista's Despised UAC Nails Rootkits, Tests Findhttp://www.pcworld.com/businesscenter/article/146256/vistas_despised_...
> > QUOTE:
> > "Trend Micro Rootkit Buster achieving perfect scores."
> > UNQUOTE.... The person is a liar .Sorry people have to do that when
> > persons like you need help !!!

>
> > Try again.

>
> > On Jun 15, 11:58*am, go-to-lady <gu...@unknown-email.com> wrote:

>
> > > This is about Trend Micro PC-Cillin Internet Security version 14.6 onmy
> > > Dell Vista Home Premium SP1 computer. I bought this program with my Dell
> > > and it's good until July 2010.

>
> > > *Has anyone had the problem of "PCCVScan has stopped working" and
> > > resolved it?* I run the scan for viruses and it stops after a short
> > > while (it varies from a few minutes and longer) and displays that error
> > > message.

>
> > > *Is Trend Micro PC-Cillin Internet Security version 14.6 an all-in-one*
> > > antivirus, antispyware and firewall program? *They told me I had to turn
> > > off the windows firewall. They also told me to turn off Webroot
> > > SpySweeper even though I bought it with my Dell and both were
> > > preinstalled.*

>
> > > The problem I'm having only developed after using the computer for a
> > > year. Why would I suddenly get this error? If I remember correctly,
> > > everything was fine until I updated Vista to the SP1 version, but I'm
> > > not sure.

>
> > > Before I go through all of the steps as instructed in their latest
> > > email shown below my post, I'd like a few second opinions!

>
> > > Here is what they are now telling me to try:

>
> > > "This is (name deleted) from Trend Micro Consumer Support.

>
> > > Thank you very much for your response. It seems that the suggested
> > > solution did not resolve your issue. Please allow me to continue
> > > assisting you in this case. I understand that your PCCVScan has stopped
> > > working.
> > > I apologize for the inconvenience. Regarding your concern, this may be
> > > caused by conflicting softwares and possible viruses. Please do the
> > > following to resolve the issue:
> > > I. Uninstall any third-party software that conflicts with Trend Micro
> > > Internet Security: 'How do I remove conflicting third party software
> > > detected by the Trend Micro consumer product installer? [EN-1035905]'
> > > (http://esupport.trendmicro.com/suppo...tentID=1035905)
> > > II. Make sure that your computer is not infected with any virus or
> > > spyware. You can either run Housecall or System Cleaner to scan your
> > > computer.
> > > Sysclean: 'Using the Trend Micro System Cleaner [EN-125991]'
> > > (http://esupport.trendmicro.com/suppo...ntID=EN-125991...)
> > > To get rid of the virus, we need to use a special tool called the Trend
> > > Micro System Cleaner.
> > > The virus cannot be deleted on normal mode because the file is being
> > > used by your Windows Operating System. On safe mode, it can be deleted
> > > because most of the files that are being used by Windows are turned-off.
> > > Even your video drivers and sound card drivers.
> > > In order to run the Trend Micro System Cleaner in your computer, you
> > > need to download the Trend Micro System Cleaner and our latest Virus
> > > Pattern File and Spyware pattern File. They need to run together so that
> > > they can scan your computer.

>
> > > Please click on the link below to download the Trend Micro System
> > > Cleaner.http://www.trendmicro.com/ftp/products/tsc/sysclean.com
> > > When you click on the link above, a window will pop-up asking you what
> > > would you like to do with the file that you are downloading, please
> > > choose the second option which is to SAVE the program in a disk.
> > > The Save As window will now pop-up, please save the file on your
> > > DESKTOP. The file name should be SYSCLEAN for Windows then click on
> > > SAVE.

>
> > > Now, you need to download the latest Virus Pattern. To do that, please
> > > click on the link below:
> > > 'Trend Micro' (http://www.trendmicro.com/download/consumerpattern.asp)
> > > Click on the color BLUE link to download the .ZIP (LPTXXX.ZIP) archive
> > > containing the latest virus pattern file, wherein ‘xxx’ is the pattern
> > > number. Save the file to your DESKTOP also.

>
> > > Next, you will also need to download the latest Spyware Pattern
> > > Ssapiptn.Da5. To do that, please click on the link below:
> > > 'Trend Micro Spyware Pattern Files'
> > > (http://www.trendmicro.com/download/spywarepattern.asp)
> > > Click on the color BLUE link to download the .ZIP (SSAPIPTNXXX.ZIP)
> > > archive containing the latest virus pattern file, wherein ‘xxx’ is the
> > > pattern number. Save the file again to your DESKTOP.
> > > When the 3 files are already on your Desktop, you need to extract the
> > > Virus Pattern File using the WINZIP program.

>
> > > =============
> > > NOTE: If you do not have a WinZip program, please go to 'WinZip - The
> > > Zip File Utility for Windows - Zip/Unzip, Encrypt/Decrypt'
> > > (http://www.winzip.com/) and download the Evaluation version for WinZip
> > > on that website.
> > > You can also go to the website below to learn on how to unzip a file:
> > > 'Compressing and extracting a file using WinZip [en-112254]'
> > > (http://esupport.trendmicro.com/suppo...ntID=en-112254)

>
> > > ========
> > > Extract or Unzip the Virus Pattern File on your Desktop.
> > > When you extract the Virus Pattern File (LPTXXX.ZIP) the extracted file
> > > will be LPT$VPN.XXX. When you extract the Spyware Pattern File
> > > (SSAPIPTNXXX.ZIP) the extracted file will be SSAPIPTN.DA5.
> > > Once extracted, you need to start your computer on SAFE-MODE to run the
> > > Trend Micro System Cleaner.
> > > =========

>
> > > To boot your system to safe mode, please follow the steps below:
> > > Please click START, and then click SHUT DOWN. Select RESTART, and then
> > > click OK.
> > > Press F8 at the indicated time:
> > > When a screen of text appears and then disappears (the screen of text
> > > may include a memory test, lines about the BIOS, and other lines), press
> > > F8. There may be a prompt that tells you when to press F8.
> > > Or
> > > After making your selection from the boot menu, press F8. There may be
> > > a prompt that tells you when to press F8.
> > > Use the arrow keys to highlight the appropriate Safe Mode option, and
> > > then press ENTER. NUM LOCK must be off before the arrow keys on the
> > > numeric keypad will function.
> > > Use the arrow keys to highlight an operating system, and then press
> > > ENTER. Log-in as the Administrator.
> > > Once on Safe Mode, go to your Desktop, look for SYSCLEAN and then
> > > double click on run the program. Then click on the SCAN button.

>
> > > NOTE: If you double-clicked on SYSCLEAN and you received the message,
> > > "Pattern file "LPT$VPN.XXX" is missing, Please download a copy" or
> > > "Pattern file "SSAPIPTN.DA5" is missing, Please download a copy", it
> > > means that the Virus Pattern File (LPT$VPN.XXX) , Spyware pattern file
> > > (SSAPIPTN.DA5) and the Sysclean are not on the same folder. Please make
> > > sure that the SYSCLEAN, SSAPIPTN.DA5 and LPT$VPN.XXX files are on the
> > > SAME FOLDER. If not you will be receiving that error message when you
> > > try to run sysclean. They need to be TOGETHER for the Trend Micro system
> > > cleaner to run.
> > > ====================

>
> > > To make on final check if the virus is still on your computer, please
> > > do a manual scan using the Trend Micro Internet Security software.
> > > Or you can go to our free online scanner which is Housecall.
> > > To do that, go to the website below:
> > > 'Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend
> > > Micro USA' (http://housecall.trendmicro.com/)
> > > Click on the SCAN NOW button.
> > > Select your country and click on the GO button.
> > > Allow the Plug-ins to be installed on your computer, put a CHECK MARK
> > > on your Local Disk [e.g. Local Disk (C, Local Disk (D ] and then
> > > click on the SCAN button.
> > > Housecall should be

>
> ...
>
> read more »- Hide quoted text -
>
> - Show quoted text -


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  #6 (permalink)  
Old 06-18-2008
Gerald309BCPCNet
 

Posts: n/a
Re: PCCVScan has stopped working - Trend Micro PC-Cillin InternetSecurity version 14
More confusion or lies ? The following are dated diagnostics logs like
"HiJackThis Logs"....

SEE
Trend Micro PC-Cillin Internet Security version 14.6 is from year 2006

SEE:
Trend Micro PC-cillin Internet Security 2006 Version 14.10.1041
http://www.softwaretipsandtricks.com...lp-please.html

For SOME reason there is some MAJOR misinformation in this string. Oh
well.
LOL

On Jun 18, 9:28*am, Gerald309BCPCNet <gerald...@bluecollarpc.net>
wrote:
> SEE the following information:
> Application Trend Micro PC-cillin Internet Security 2007
> *http://www.appreadiness.com/Lists/Lo...m.aspx?ID=2469
> INFO:
> App Version 15.30.0.1091
> Company Trend Micro, Inc. (JP-RD)
> More infohttp://shop.trendmicro.com/?site=Google&channel=SEM&cid=acqUS0001&gcl...
> SKU N/A
> Platform x86
> Compatibility Status Certified for Windows Vista
> Localization English
>
> On Jun 18, 9:18*am, Gerald309BCPCNet <gerald...@bluecollarpc.net>
> wrote:
>
>
>
> > Before the nonsense in negative replies, in other words the Trend
> > Micro 2008 Suite scans with including antivirus, antispyware. and also
> > rootkits. The free stand alone products are included in purchased
> > products which is CLEARLY posted at their website and includes
> > "Transaction Guard"http://www.trendsecure.com/portal/en-US/tools/security_tools/transact...

>
> > AND SO again the FIRST version of Trend Micro products for Vista Home
> > Premium which I also have is the Trend Micro Internet Security 2008
> > released November 2007. THIS product was rated as TOP in the world
> > beating all others in ALL tests including Symantec AND Kaspersky
> > products WHICH is why I feel proud of my INFORMED SECURITY CHOICE.

>
> > Were you at a "Phisher site" or were you actually at the REAL Trend
> > Micro website ? Running Vista IE 7 - right ? In Protected Mode
> > right ?

>
> > Oh.... Link:
> > Trend Micro(TM) Internet Security(TM) 2008 Achieves Top Scores in Anti-
> > Malware Testing ....http://bluecollarpc.wordpress.com/20...otm-internet-s...

>
> > webmaster bluecollarpc.net
> > Need Help ?

>
> > On Jun 18, 9:05*am, Gerald309BCPCNet <gerald...@bluecollarpc.net>
> > wrote:

>
> > > A couple of comments... You are apparently claiming you have purchased
> > > and installed Trend Micro Internet 2008 suite ? This would be version
> > > 16 not 14 as their Vista compatible version which I am running right
> > > now.

>
> > > You may have missed this if you junked their Customer Newsletters...
> > > TrendMicro: Attention Users: Before You Upgrade to Windows Vista SP1
> > > or Windows XP SP3, Update Trend Micro Internet Security-for Free
> > > SEE:http://www.trendmicro.com/download/

>
> > > .....Which they would have told you as their Vista ready version was
> > > just released brand new November 2007 and not the garbage posted.
> > > THERE IS NO SUCH THING AS VERSION 14 ON VISTA HOME PREMIUM.... you
> > > better check a piracy copy -where did you puurcahse and that whole
> > > nine yards.

>
> > > Next up is the LIES about AVG picked up what Trend missed as you can
> > > plainly see that this exact product was just tested and is the only
> > > one that detected EVERYTHING thrown at it here:

>
> > > Vista's Despised UAC Nails Rootkits, Tests Findhttp://www.pcworld.com/businesscenter/article/146256/vistas_despised_...
> > > QUOTE:
> > > "Trend Micro Rootkit Buster achieving perfect scores."
> > > UNQUOTE.... The person is a liar .Sorry people have to do that when
> > > persons like you need help !!!

>
> > > Try again.

>
> > > On Jun 15, 11:58*am, go-to-lady <gu...@unknown-email.com> wrote:

>
> > > > This is about Trend Micro PC-Cillin Internet Security version 14.6 on my
> > > > Dell Vista Home Premium SP1 computer. I bought this program with myDell
> > > > and it's good until July 2010.

>
> > > > *Has anyone had the problem of "PCCVScan has stopped working" and
> > > > resolved it?* I run the scan for viruses and it stops after a short
> > > > while (it varies from a few minutes and longer) and displays that error
> > > > message.

>
> > > > *Is Trend Micro PC-Cillin Internet Security version 14.6 an all-in-one*
> > > > antivirus, antispyware and firewall program? *They told me I had toturn
> > > > off the windows firewall. They also told me to turn off Webroot
> > > > SpySweeper even though I bought it with my Dell and both were
> > > > preinstalled.*

>
> > > > The problem I'm having only developed after using the computer for a
> > > > year. Why would I suddenly get this error? If I remember correctly,
> > > > everything was fine until I updated Vista to the SP1 version, but I'm
> > > > not sure.

>
> > > > Before I go through all of the steps as instructed in their latest
> > > > email shown below my post, I'd like a few second opinions!

>
> > > > Here is what they are now telling me to try:

>
> > > > "This is (name deleted) from Trend Micro Consumer Support.

>
> > > > Thank you very much for your response. It seems that the suggested
> > > > solution did not resolve your issue. Please allow me to continue
> > > > assisting you in this case. I understand that your PCCVScan has stopped
> > > > working.
> > > > I apologize for the inconvenience. Regarding your concern, this maybe
> > > > caused by conflicting softwares and possible viruses. Please do the
> > > > following to resolve the issue:
> > > > I. Uninstall any third-party software that conflicts with Trend Micro
> > > > Internet Security: 'How do I remove conflicting third party software
> > > > detected by the Trend Micro consumer product installer? [EN-1035905]'
> > > > (http://esupport.trendmicro.com/suppo...tentID=1035905)
> > > > II. Make sure that your computer is not infected with any virus or
> > > > spyware. You can either run Housecall or System Cleaner to scan your
> > > > computer.
> > > > Sysclean: 'Using the Trend Micro System Cleaner [EN-125991]'
> > > > (http://esupport.trendmicro.com/suppo...ntID=EN-125991...)
> > > > To get rid of the virus, we need to use a special tool called the Trend
> > > > Micro System Cleaner.
> > > > The virus cannot be deleted on normal mode because the file is being
> > > > used by your Windows Operating System. On safe mode, it can be deleted
> > > > because most of the files that are being used by Windows are turned-off.
> > > > Even your video drivers and sound card drivers.
> > > > In order to run the Trend Micro System Cleaner in your computer, you
> > > > need to download the Trend Micro System Cleaner and our latest Virus
> > > > Pattern File and Spyware pattern File. They need to run together sothat
> > > > they can scan your computer.

>
> > > > Please click on the link below to download the Trend Micro System
> > > > Cleaner.http://www.trendmicro.com/ftp/products/tsc/sysclean.com
> > > > When you click on the link above, a window will pop-up asking you what
> > > > would you like to do with the file that you are downloading, please
> > > > choose the second option which is to SAVE the program in a disk.
> > > > The Save As window will now pop-up, please save the file on your
> > > > DESKTOP. The file name should be SYSCLEAN for Windows then click on
> > > > SAVE.

>
> > > > Now, you need to download the latest Virus Pattern. To do that, please
> > > > click on the link below:
> > > > 'Trend Micro' (http://www.trendmicro.com/download/consumerpattern.asp)
> > > > Click on the color BLUE link to download the .ZIP (LPTXXX.ZIP) archive
> > > > containing the latest virus pattern file, wherein ‘xxx’ is the pattern
> > > > number. Save the file to your DESKTOP also.

>
> > > > Next, you will also need to download the latest Spyware Pattern
> > > > Ssapiptn.Da5. To do that, please click on the link below:
> > > > 'Trend Micro Spyware Pattern Files'
> > > > (http://www.trendmicro.com/download/spywarepattern.asp)
> > > > Click on the color BLUE link to download the .ZIP (SSAPIPTNXXX.ZIP)
> > > > archive containing the latest virus pattern file, wherein ‘xxx’is the
> > > > pattern number. Save the file again to your DESKTOP.
> > > > When the 3 files are already on your Desktop, you need to extract the
> > > > Virus Pattern File using the WINZIP program.

>
> > > > =============
> > > > NOTE: If you do not have a WinZip program, please go to 'WinZip - The
> > > > Zip File Utility for Windows - Zip/Unzip, Encrypt/Decrypt'
> > > > (http://www.winzip.com/) and download the Evaluation version for WinZip
> > > > on that website.
> > > > You can also go to the website below to learn on how to unzip a file:
> > > > 'Compressing and extracting a file using WinZip [en-112254]'
> > > > (http://esupport.trendmicro.com/suppo...ntID=en-112254)

>
> > > > ========
> > > > Extract or Unzip the Virus Pattern File on your Desktop.
> > > > When you extract the Virus Pattern File (LPTXXX.ZIP) the extracted file
> > > > will be LPT$VPN.XXX. When you extract the Spyware Pattern File
> > > > (SSAPIPTNXXX.ZIP) the extracted file will be SSAPIPTN.DA5.
> > > > Once extracted, you need to start your computer on SAFE-MODE to runthe
> > > > Trend Micro System Cleaner.
> > > > =========

>
> > > > To boot your system to safe mode, please follow the steps below:
> > > > Please click START, and then click SHUT DOWN. Select RESTART, and then
> > > > click OK.
> > > > Press F8 at the indicated time:
> > > > When a screen of text appears and then disappears (the screen of text
> > > > may include a memory test, lines about the BIOS, and other lines), press
> > > > F8. There may be a prompt that tells you when to press F8.
> > > > Or
> > > > After making your selection from the boot menu, press F8. There maybe
> > > > a prompt that tells you when to press F8.
> > > > Use the arrow keys to highlight the appropriate Safe Mode option, and
> > > > then press ENTER. NUM LOCK must be off before the arrow keys on the
> > > > numeric keypad will function.
> > > > Use the arrow keys to highlight an operating system, and then press
> > > > ENTER. Log-in as the Administrator.
> > > > Once on Safe Mode, go to your Desktop, look for SYSCLEAN and then
> > > > double click on run the program. Then click on the SCAN button.

>
> > > > NOTE: If you double-clicked on SYSCLEAN and you received the message,
> > > > "Pattern file "LPT$VPN.XXX" is missing, Please download a copy" or
> > > > "Pattern file "SSAPIPTN.DA5" is missing, Please download a copy", it
> > > > means that the Virus Pattern File (LPT$VPN.XXX) , Spyware pattern file
> > > > (SSAPIPTN.DA5) and the Sysclean are not on the same folder. Please make
> > > > sure that the SYSCLEAN, SSAPIPTN.DA5 and LPT$VPN.XXX files are on the
> > > > SAME FOLDER. If not you will be receiving that error message when you
> > > > try to run sysclean. They need to be

>
> ...
>
> read more »- Hide quoted text -
>
> - Show quoted text -


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  #7 (permalink)  
Old 06-28-2008
elton7no
 

Posts: n/a
Re: PCCVScan has stopped working - Trend Micro PC-Cillin Internet Security version 14

OK, so I am not a particularly in depth computer user, but I was in the
same situation as you and this is how I solved it for my computer. I
had the same versionTrend Micro as you and also received my computer
from Dell. Same error message. I read your posts before I did the
things below.

I looked to see when the last scan had been completed by me and it was
6-14-08. This was odd, because I had been on a trip for a lot of the
time and had not done much with my comuter. I went to control panel to
see if any software that coul conflict with the virus program had been
installed since my last successful scan. Nothing since 6-14-08.

I them remembered that I had downloaded some files from a friend's
computer with windows XP. I remember getting a lot of error messages
and wierd windows notifications. I finally got the files transferred
but something still did not work properly, but I could access the files
adequately.

I put those files on a disk, and deleted the files in the computer and
cleared my recycle bin. I rebooted and the scan worked!!!! Don't ask
me why, but you might try putting your files since the last successful
scan on a disk, delete the files in the computer, and clear your recycle
bin and reboot and rescan to see if that helps. Needless to say, I will
be keeping these files on a disk, and not putting them back on my
computer. Good luck, I could feel the frustration building and was glad
to get back to the norm.

PS This is my first post ever.
S


--
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------------------------------------------------------------------------
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View this thread: http://forums.techarena.in/showthread.php?t=986653

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  #8 (permalink)  
Old 06-30-2008
Gerald309BCPCNet
 

Posts: n/a
Re: PCCVScan has stopped working - Trend Micro PC-Cillin InternetSecurity version 14
Some comments ....

You wrote...
<<<I looked to see when the last scan had been completed by me and it
was
6-14-08. This was odd, because I had been on a trip for a lot of the
time and had not done much with my comuter.>>>

You can check the "Scheduled Scans" section, as this can be set to
automatically scan your computer anytime even while sleeping.

And also.....
You wrote:
<<<I went to control panel to see if any software that coul conflict
with the virus program had been installed since my last successful
scan. Nothing since 6-14-08. >>>

Installed software is not found in the Control Panel. It is found in
"Add/Remove Programs" - which will not show any information about
software "conflicting with your antivirus".


On Jun 28, 5:02*pm, elton7no <elton7no.3bq...@DoNotSpam.com> wrote:
> OK, so I am not a particularly in depth computer user, but I was in the
> same situation as you and this is how I solved it for my computer. *I
> had the same versionTrend Micro as you and also received my computer
> from Dell. *Same error message. *I read your posts before I did the
> things below.
>
> I looked to see when the last scan had been completed by me and it was
> 6-14-08. *This was odd, because I had been on a trip for a lot of the
> time and had not done much with my comuter. * I went to control panel to
> see if any software that coul conflict with the virus program had been
> installed since my last successful scan. *Nothing since 6-14-08.
>
> I them remembered that I had downloaded some files from a friend's
> computer with windows XP. *I remember getting a lot of error messages
> and wierd windows notifications. *I finally got the files transferred
> but something still did not work properly, but I could access the files
> adequately. *
>
> I put those files on a disk, and deleted the files in the computer and
> cleared my recycle bin. *I rebooted and the scan worked!!!! *Don't ask
> me why, but you might try putting your files since the last successful
> scan on a disk, delete the files in the computer, and clear your recycle
> bin and reboot and rescan to see if that helps. *Needless to say, I will
> be keeping these files on a disk, and not putting them back on my
> computer. *Good luck, I could feel the frustration building and was glad
> to get back to the norm.
>
> PS *This is my first post ever.
> S
>
> --
> elton7no
> ------------------------------------------------------------------------
> elton7no's Profile:http://forums.techarena.in/member.php?u=52209
> View this thread:http://forums.techarena.in/showthread.php?t=986653
>
> http://forums.techarena.in


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