> I just bought this new HP laptop several months and now its infected
> with malware Trojan. A full scan on Windows defender shows that trojan
> is detected in some of the .dll files. I deleted 2 files on which it
> said trojan was detected. But next time I scanned on Windows Defender,
> some other .dll file showed up. Also scan on Bell Sympatico's Anti virus
> service, it shows no virus or spywares.
> My laptop is very slow than before, and also internet explorer browsers
> keep opening and they take me to some random antivirus sites.
> Please if you could tell me what to do in getting rid of this Trojan
> and make my laptop run as normal. I would really appreciate it.
Go through these general malware removal steps systematically -
Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.
- download link and more instructions
You can also check to see if there are targeted removal steps for your
Bleeping Computer removal how-to's -
When all else fails, get guided help. Choose one of the specialty forums
listed at the first link. Register and read its posting FAQ. You will
generally be asked to:
1. Download and execute HiJack This! (HJT) -
2. Disable Notepad's word wrap - In Notepad.exe; Format --> uncheck; "Word
3. Download/run Deckard's System Scanner -
4. Save the scan results (Main.txt and Extra.txt)
5. And then post the contents of Main.txt and Extra.txt in your post at the
forum you chose. DO NOT POST LOGS IN THE MS NEWSGROUPS.
Not all tools used will work in Vista and you will need to run them
elevated. If you are unable to remove the infection by following the
general steps, register at one of the HijackThis forums as suggested.
Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.
Elephant Boy Computers