The removal tool was the only "programme" residing on the desk to. All other
icons pointed to locations within other folders, and operate correctly. I
attempted to move it elsewhere, but because Vista did not recognize the
folder location as valid, it had nothing to move. A review of the
"properties" for the Icon did report that the stored folder location was the
cesktop, and that wass approx. 500k in size. In the end, I deleted it from
Initially, I was trying to install a couple of Live Update fixes. Namely
LU1845, and LU9000. Since the fixes were unsuccessful, LU1845 suggested
running the NRT. That's where the trouble began. Since I couldn't run the
removal tool, I decided (stupidly as it turns out) to un-install and
re-install NIS. I can't recall how i ended nup with NIS 2007 on this laptop
in the first place but I believe it may have been part of the original
bundle. Softwre package I received with computer does not refer to is
product. Norton Tech support tried to download a new version of NIS 2008, but
ran into the same problem as me after download was complete.
Error message was " Unable to execute <c:/foldername/desktop>, folder does
not exist" or something similar.
Subsequently, I tried to download another product and execute it , and was
met with the same message.
Hope this is somewhat clearer. I'll check the suggeste link also.
> I have a whole bunch of follow up questions.
> 1. Is the core problem that you cannot execute programs that are stored on
> the desktop? Can you move them somewhere else and execute them?
> 2. Are you trying to remove malware from the system, or are you trying to
> remove Norton itself?
> 3. Are you sure the error message is from trying to run the tool, or could
> it be that the tool is throwing that error because whatever it is trying to
> remove does not exist?
> Can you clarify a little, and include the exact error message you are seeing?
> Your question may already be answered in Windows Vista Security:
> "burtonboy" wrote:
> > Initially tried to download Norton removal tool to desktop. exe file appeared
> > on desktop, but attempted execution of file failed, with message indicating
> > filepath does not exist. Properties indicates that location is as stored.
> > Subsequent attempts to download and run other programmes result in similar
> > "error" messages. Do I have a config setting wrong??. Running Vista Business.