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  #1 (permalink)  
Old 01-12-2008
kylas gran
 

Posts: n/a
malicious and unwanted software
I keep getting Adware:Win32/whenUsave, medium alert level on Windows
Defender. I keep trying to remove it or Quaratine it and I always get error
encountered. I have checked for updates and there is none. Any suggestions??
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  #2 (permalink)  
Old 01-12-2008
Dwarf
 

Posts: n/a
RE: malicious and unwanted software
Hi kylas,

I suggest that you download and run 'Spybot Search and Destroy 1.5' to see
if that can help. I enclose a link to the main page.
Dwarf

http://www.safer-networking.org/en/index.html

"kylas gran" wrote:

> I keep getting Adware:Win32/whenUsave, medium alert level on Windows
> Defender. I keep trying to remove it or Quaratine it and I always get error
> encountered. I have checked for updates and there is none. Any suggestions??

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  #3 (permalink)  
Old 01-12-2008
Malke
 

Posts: n/a
Re: malicious and unwanted software
kylas gran wrote:
> I keep getting Adware:Win32/whenUsave, medium alert level on Windows
> Defender. I keep trying to remove it or Quaratine it and I always get error
> encountered. I have checked for updates and there is none. Any suggestions??


Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/...moving_Malware

You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).

Not all tools used will work in Vista and you will need to run them
elevated. If you are unable to remove the infection by following the
general steps, register at one of the HijackThis forums as suggested.

Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may
be so infested that Windows will need to be clean-installed. Have all
your data backed up before you take the machine into a shop.


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
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