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Live Onecare help help

microsoft.public.windows.vista.security






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  #1 (permalink)  
Old 12-11-2007
Barb
 

Posts: n/a
Live Onecare help help
I renewed my subscription for windows live onecare all went ok, then for some
unknown reason all of a sudden when I go into Onecares it does not respond,
?? status shows green good but theres no tune up or any other normal info on
screen and I cannot access onecare or its help centre. Im still waiting for
tech support to contact me. Ive restarted, checked for viruses all kinds,
does any one have an answer please
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  #2 (permalink)  
Old 12-11-2007
StephenB
 

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Re: Live Onecare help help
Barb <rowfam1> wrote:

>I renewed my subscription for windows live onecare all went ok, then for some
>unknown reason all of a sudden when I go into Onecares it does not respond,
>?? status shows green good but theres no tune up or any other normal info on
>screen and I cannot access onecare or its help centre. Im still waiting for
>tech support to contact me. Ive restarted, checked for viruses all kinds,
>does any one have an answer please

You probably upgraded to v 2.0 this past week. There have been some problems for
a small percentage of people - little consolation if you are one of the few
people.
You may want to consider uninstalling and reinstalling OneCare. Activate with
the same LiveID that you originally subscribed with.
-steve
--
Stephen Boots
MVP Windows Live
Windows Live OneCare Forum Moderator
sboots@mvps.org
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  #3 (permalink)  
Old 07-15-2008
Fallstar
 

Posts: n/a
RE: Live Onecare help help


"Barb" wrote:

> I renewed my subscription for windows live onecare all went ok, then for some
> unknown reason all of a sudden when I go into Onecares it does not respond,
> ?? status shows green good but theres no tune up or any other normal info on
> screen and I cannot access onecare or its help centre. Im still waiting for
> tech support to contact me. Ive restarted, checked for viruses all kinds,
> does any one have an answer please


So OneCare is running, according to the green icon in your system tray? I
had a similar issue, but I have two computers listed with my install, all I
had to do was to click on my computer's name on the left side, to select it,
and all the info and links showed up.
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