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PcTools Spyware Doctor 5.1

microsoft.public.windows.vista.security






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  #1 (permalink)  
Old 11-25-2007
richierich
 

Posts: n/a
PcTools Spyware Doctor 5.1
When I choose smart update I get an 'Update failed' error message.

I contacted PC Tools and they suggested I uninstall then re-install the
software which I duly did, only to get the same problem again.

Can anyone help please?
--
richardr
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  #2 (permalink)  
Old 11-25-2007
James Matthews
 

Posts: n/a
Re: PcTools Spyware Doctor 5.1
Follow there support suggestions!

--

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"richierich" <richierich@discussions.microsoft.com> wrote in message
news:021E62C3-4DAE-4F4C-A5E0-8CACA554DA87@microsoft.com...
> When I choose smart update I get an 'Update failed' error message.
>
> I contacted PC Tools and they suggested I uninstall then re-install the
> software which I duly did, only to get the same problem again.
>
> Can anyone help please?
> --
> richardr


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  #3 (permalink)  
Old 11-25-2007
Bruce Chambers
 

Posts: n/a
Re: PcTools Spyware Doctor 5.1
richierich wrote:
> When I choose smart update I get an 'Update failed' error message.
>
> I contacted PC Tools and they suggested I uninstall then re-install the
> software which I duly did, only to get the same problem again.
>
> Can anyone help please?



Only the makers of PCTools can help you with their product; this isn't
a Windows issue.


--

Bruce Chambers

Help us help you:
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safety deserve neither liberty nor safety. ~Benjamin Franklin

Many people would rather die than think; in fact, most do. ~Bertrand Russell

The philosopher has never killed any priests, whereas the priest has
killed a great many philosophers.
~ Denis Diderot
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  #4 (permalink)  
Old 11-26-2007
c_edge
 

Posts: n/a
Re: PcTools Spyware Doctor 5.1

richierich;524760 Wrote:
> When I choose smart update I get an 'Update failed' error message.
>
> I contacted PC Tools and they suggested I uninstall then re-install the
> software which I duly did, only to get the same problem again.
>
> Can anyone help please?
> --
> richardr


It looks like another security app may be blocking the updates. Add the
following processes to you're Firewall's allowed list - update.exe,
swdoctor.exe and swdsvc.exe. Another thing to try is temporarily
disabling you're Firewall and AV programs and see if the updates work.
This way you can work out which program is blocking the updates.

If you have tried the following and it is still not working, then there
may be a problem with you're license code and best thing would be to
contact PC Tools support.

c_edge


--
c_edge
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  #5 (permalink)  
Old 11-26-2007
Gerald3092
 

Posts: n/a
Re: PcTools Spyware Doctor 5.1
It may be an orphan registry item that needs to be uninstalled. Another reason can be a corrupted key in the registry or alterated, or attempted to, by malware. In shorter terms, I suggest performing a thourough "clean uninstall" of it, and then any re-install or newer version. There are many extra registry items added with any software install. Like for instance a 30-day count down clock in some 30 day free trial of a product (which is probably against the Law to tamper with). But it is your computer and you can put in or take out anything you want to (meaning all things legal).

Read Up here:
Windows Registry Information
http://www.bluecollarpc.net/registry.html

And then see this::::> .....> (to complete a full uninstall. Are there current license/registration issues ? You may want to skip this altogether as there may be the possibility would have to be repurchased or reinstalled from like a Software CD.....


RegSeeker [working-freeware] (One of world's best registry cleaners)
http://www.snapfiles.com/get/regseeker.html
RegSeeker is a handy tool for managing several popular registry items and searching the registry by keyword. It offers quick access to Startup Entries, Uninstall Information, Color Schemes, History items (URLs, Recent Documents etc) and IE Favorites. The program also includes a registry cleaning feature that finds invalid and unused registry entries, allowing you to delete them. RegSeeker can automatically create a backup before deleting any registry entries. The program comes with an attractive, easy to use interface. Nevertheless it is not intended for complete beginners and you should feel comfortable working with the Windows registry before using it.
SCREENSHOT: (Or just click PC Softwares tab, left margin):
http://d1801000.u31.ourinternet.us/images/regseeker.gif



Google Pack
http://pack.google.com/intl/en/pack_...ml?hl=en&gl=us
Google Pack is:; Software specifically selected by Google; Always free - no trial versions or ... International versions of Google Pack available in: ... INCLUDES Spyware Doctor, Norton Security Scan, more


Spyware Removal Center
http://www.bluecollarpc.net/pcsafety.html

[webmaster of ]</.



"richierich" <richierich@discussions.microsoft.com> wrote in message news:021E62C3-4DAE-4F4C-A5E0-8CACA554DA87@microsoft.com...
> When I choose smart update I get an 'Update failed' error message.
>
> I contacted PC Tools and they suggested I uninstall then re-install the
> software which I duly did, only to get the same problem again.
>
> Can anyone help please?
> --
> richardr

Reply With Quote
  #6 (permalink)  
Old 11-28-2007
Barry Haigh
 

Posts: n/a
Re: PcTools Spyware Doctor 5.1
One other note.
When you do an uninstall, be sure to shut down the computer and turn OFF the power. Wait a couple of minutes before starting up again. Sometimes some parts of a program can only be removed as the machine starts up
Barry

--
Barry W Haigh
University of Phoenix Online Faculty
bhaigh@email.phoenix.edu
"Gerald3092" <gerald_3092@yahoo.com> wrote in message news:Opf2O9HMIHA.3916@TK2MSFTNGP02.phx.gbl...
It may be an orphan registry item that needs to be uninstalled. Another reason can be a corrupted key in the registry or alterated, or attempted to, by malware. In shorter terms, I suggest performing a thourough "clean uninstall" of it, and then any re-install or newer version. There are many extra registry items added with any software install. Like for instance a 30-day count down clock in some 30 day free trial of a product (which is probably against the Law to tamper with). But it is your computer and you can put in or take out anything you want to (meaning all things legal).

Read Up here:
Windows Registry Information
http://www.bluecollarpc.net/registry.html

And then see this::::> .....> (to complete a full uninstall. Are there current license/registration issues ? You may want to skip this altogether as there may be the possibility would have to be repurchased or reinstalled from like a Software CD.....


RegSeeker [working-freeware] (One of world's best registry cleaners)
http://www.snapfiles.com/get/regseeker.html
RegSeeker is a handy tool for managing several popular registry items and searching the registry by keyword. It offers quick access to Startup Entries, Uninstall Information, Color Schemes, History items (URLs, Recent Documents etc) and IE Favorites. The program also includes a registry cleaning feature that finds invalid and unused registry entries, allowing you to delete them. RegSeeker can automatically create a backup before deleting any registry entries. The program comes with an attractive, easy to use interface. Nevertheless it is not intended for complete beginners and you should feel comfortable working with the Windows registry before using it.
SCREENSHOT: (Or just click PC Softwares tab, left margin):
http://d1801000.u31.ourinternet.us/images/regseeker.gif



Google Pack
http://pack.google.com/intl/en/pack_...ml?hl=en&gl=us
Google Pack is:; Software specifically selected by Google; Always free - no trial versions or ... International versions of Google Pack available in: ... INCLUDES Spyware Doctor, Norton Security Scan, more


Spyware Removal Center
http://www.bluecollarpc.net/pcsafety.html

[webmaster of ]</.



"richierich" <richierich@discussions.microsoft.com> wrote in message news:021E62C3-4DAE-4F4C-A5E0-8CACA554DA87@microsoft.com...
> When I choose smart update I get an 'Update failed' error message.
>
> I contacted PC Tools and they suggested I uninstall then re-install the
> software which I duly did, only to get the same problem again.
>
> Can anyone help please?
> --
> richardr

Reply With Quote
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