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Thanks for taking the time to reply howver from the link you sent it seems
to me that this is a common fault, I'm not about to start pulling my new
laptop apart to remove RAM this is clearly an issue wh dont microsoft release
a fix surely with all our money they have ther could be a simple software
patch that even the most novice of users can click to and it will resolve
this . Has anyone actually manaed to get this issue sorted and can explain
the solution in easy terms for me.