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| From: "mlai" <email@example.com>
| Subject: HP All-in-one printers disappearing when there are changes in
the network status
| Date: Wed, 13 Jun 2007 09:33:13 +0800
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| X-Tomcat-NG: microsoft.public.windows.vista.print_fax_scan
| Just wondering if anybody has seen this problem. HP claims that they
| have not seen this problem (despite I have reported it before...)
| I have a Photosmart C6180 installed on my network. Under XP, everything
| seems to work fine. However, on my Vista x64 machines, the printer and
| seems to disappear when there are changes in the network status (for
| example, resuming from suspend, and disabling and r-enabling the network
| interfaces, even when the interfaces being changed does not connect to
| printer). I would get a Vista error saying that the HP Network Printer
| Services has stopped responding and then after this happens, I have a
| good chance that the C6180 printer and fax will disappear from my list of
| printers on the machine.
| When this happens, the only way is to run the HP software (which I
| downloaded from the web for Vista x64) and add a new printer from there.
| Has anyone seen this before? Is there a fix?
| Many thanks.
| PS. Called local HP and their tech support gave me the stupid response of
| "We don't know. Maybe don't suspend your computer?". I have a laptop
| running the software, idiot......