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HP All-in-one printers disappearing when there are changes in the network status

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  #1 (permalink)  
Old 06-13-2007
mlai
 

Posts: n/a
HP All-in-one printers disappearing when there are changes in the network status
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......


Reply With Quote
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  #2 (permalink)  
Old 06-13-2007
Ken Zhao [MSFT]
 

Posts: n/a
RE: HP All-in-one printers disappearing when there are changes in the network status
Hello,

I notice that you have posted the same question in our
<microsoft.public.windows.vista.networking_sharing > newsgroup, to which I
have already responded. Please check my answer there, and if you need any
further assistance on this particular issue please reply to me in that
thread so I can follow up with you. In the future, please don't cross-post
the same question in multiple newsgroups. This will help our engineers
work on your question more efficiently. Your understanding and cooperation
is appreciated.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.




--------------------
| From: "mlai" <mlai@community.nospam>
| Subject: HP All-in-one printers disappearing when there are changes in
the network status
| Date: Wed, 13 Jun 2007 09:33:13 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID: <eZiVQrVrHHA.4624@TK2MSFTNGP06.phx.gbl>
| Newsgroups:
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
ista.print_fax_scan
| NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.print_fax_scan:3350
microsoft.public.windows.vista.networking_sharing: 9473
| X-Tomcat-NG: microsoft.public.windows.vista.print_fax_scan
|
| Hi,
| Just wondering if anybody has seen this problem. HP claims that they
| have not seen this problem (despite I have reported it before...)
|
| I have a Photosmart C6180 installed on my network. Under XP, everything
| seems to work fine. However, on my Vista x64 machines, the printer and
fax
| seems to disappear when there are changes in the network status (for
| example, resuming from suspend, and disabling and r-enabling the network
| interfaces, even when the interfaces being changed does not connect to
the
| printer). I would get a Vista error saying that the HP Network Printer
| Services has stopped responding and then after this happens, I have a
very
| good chance that the C6180 printer and fax will disappear from my list of
| printers on the machine.
|
| When this happens, the only way is to run the HP software (which I
| downloaded from the web for Vista x64) and add a new printer from there.
|
| Has anyone seen this before? Is there a fix?
|
| Many thanks.
|
| PS. Called local HP and their tech support gave me the stupid response of
| "We don't know. Maybe don't suspend your computer?". I have a laptop
| running the software, idiot......
|
|
|

Reply With Quote
  #3 (permalink)  
Old 06-13-2007
mlai
 

Posts: n/a
Re: HP All-in-one printers disappearing when there are changes in the network status
Sorry. This problem is about a printer on the network and both groups
looked applicable to me at first. Unless you tell me there is a Networked
Printing Devices group that I should post to in the future.

""Ken Zhao [MSFT]"" <v-kzhao@online.microsoft.com> wrote in message
news:3sS709YrHHA.1412@TK2MSFTNGHUB02.phx.gbl...
> Hello,
>
> I notice that you have posted the same question in our
> <microsoft.public.windows.vista.networking_sharing > newsgroup, to which I
> have already responded. Please check my answer there, and if you need any
> further assistance on this particular issue please reply to me in that
> thread so I can follow up with you. In the future, please don't
> cross-post
> the same question in multiple newsgroups. This will help our engineers
> work on your question more efficiently. Your understanding and
> cooperation
> is appreciated.
>
> Thanks & Regards,
>
> Ken Zhao
>
> Microsoft Online Support
> Microsoft Global Technical Support Center
>
> Get Secure! - www.microsoft.com/security
> <http://www.microsoft.com/security>
> ================================================== ==
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ==
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
>
> --------------------
> | From: "mlai" <mlai@community.nospam>
> | Subject: HP All-in-one printers disappearing when there are changes in
> the network status
> | Date: Wed, 13 Jun 2007 09:33:13 +0800
> | Lines: 1
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | format=flowed;
> | charset="iso-8859-1";
> | reply-type=original
> | Content-Transfer-Encoding: 7bit
> | X-Priority: 3
> | X-MSMail-Priority: Normal
> | Importance: Normal
> | X-Newsreader: Microsoft Windows Live Mail 12.0.1184
> | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
> | Message-ID: <eZiVQrVrHHA.4624@TK2MSFTNGP06.phx.gbl>
> | Newsgroups:
> microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
> ista.print_fax_scan
> | NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
> | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl
> microsoft.public.windows.vista.print_fax_scan:3350
> microsoft.public.windows.vista.networking_sharing: 9473
> | X-Tomcat-NG: microsoft.public.windows.vista.print_fax_scan
> |
> | Hi,
> | Just wondering if anybody has seen this problem. HP claims that
> they
> | have not seen this problem (despite I have reported it before...)
> |
> | I have a Photosmart C6180 installed on my network. Under XP, everything
> | seems to work fine. However, on my Vista x64 machines, the printer and
> fax
> | seems to disappear when there are changes in the network status (for
> | example, resuming from suspend, and disabling and r-enabling the network
> | interfaces, even when the interfaces being changed does not connect to
> the
> | printer). I would get a Vista error saying that the HP Network Printer
> | Services has stopped responding and then after this happens, I have a
> very
> | good chance that the C6180 printer and fax will disappear from my list
> of
> | printers on the machine.
> |
> | When this happens, the only way is to run the HP software (which I
> | downloaded from the web for Vista x64) and add a new printer from there.
> |
> | Has anyone seen this before? Is there a fix?
> |
> | Many thanks.
> |
> | PS. Called local HP and their tech support gave me the stupid response
> of
> | "We don't know. Maybe don't suspend your computer?". I have a laptop
> | running the software, idiot......
> |
> |
> |
>

Reply With Quote
  #4 (permalink)  
Old 06-13-2007
Ken Blake, MVP
 

Posts: n/a
Re: HP All-in-one printers disappearing when there are changes in the network status
On Wed, 13 Jun 2007 16:02:32 +0800, "mlai" <mlai@community.nospam>
wrote:

>Sorry. This problem is about a printer on the network and both groups
>looked applicable to me at first.



Sometimes it *is* appropriate to post to more than one newsgroup. The
problem isn't that you've done that, it's more *how* you've done it.
You sent the same message separately to more than one newsgroup
(called multiposting). Doing so just fragments the thread, so someone
who answers in one newsgroup doesn't get to see answers from others in
another newsgroup. And for those who read all the newsgroups the
message is multiposted to, they see the message multiple times instead
of once (they would see it only once if you correctly crossposted
instead). This wastes everyone's time, and gets you poorer help than
you should get.

If you must send the same message to more than one newsgroup, please
do so by crossposting (but only to a *few* related newsgroups).

Please see "What is the accepted way to share a message across
multiple newsgroups?" at http://smjg.port5.com/faqs/usenet/xpost.html


>Unless you tell me there is a Networked
>Printing Devices group that I should post to in the future.
>
>""Ken Zhao [MSFT]"" <v-kzhao@online.microsoft.com> wrote in message
>news:3sS709YrHHA.1412@TK2MSFTNGHUB02.phx.gbl...
>> Hello,
>>
>> I notice that you have posted the same question in our
>> <microsoft.public.windows.vista.networking_sharing > newsgroup, to which I
>> have already responded. Please check my answer there, and if you need any
>> further assistance on this particular issue please reply to me in that
>> thread so I can follow up with you. In the future, please don't
>> cross-post
>> the same question in multiple newsgroups. This will help our engineers
>> work on your question more efficiently. Your understanding and
>> cooperation
>> is appreciated.
>>
>> Thanks & Regards,
>>
>> Ken Zhao
>>
>> Microsoft Online Support
>> Microsoft Global Technical Support Center
>>
>> Get Secure! - www.microsoft.com/security
>> <http://www.microsoft.com/security>
>> ================================================== ==
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> ================================================== ==
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>>
>>
>> --------------------
>> | From: "mlai" <mlai@community.nospam>
>> | Subject: HP All-in-one printers disappearing when there are changes in
>> the network status
>> | Date: Wed, 13 Jun 2007 09:33:13 +0800
>> | Lines: 1
>> | MIME-Version: 1.0
>> | Content-Type: text/plain;
>> | format=flowed;
>> | charset="iso-8859-1";
>> | reply-type=original
>> | Content-Transfer-Encoding: 7bit
>> | X-Priority: 3
>> | X-MSMail-Priority: Normal
>> | Importance: Normal
>> | X-Newsreader: Microsoft Windows Live Mail 12.0.1184
>> | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
>> | Message-ID: <eZiVQrVrHHA.4624@TK2MSFTNGP06.phx.gbl>
>> | Newsgroups:
>> microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
>> ista.print_fax_scan
>> | NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
>> | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
>> | Xref: TK2MSFTNGHUB02.phx.gbl
>> microsoft.public.windows.vista.print_fax_scan:3350
>> microsoft.public.windows.vista.networking_sharing: 9473
>> | X-Tomcat-NG: microsoft.public.windows.vista.print_fax_scan
>> |
>> | Hi,
>> | Just wondering if anybody has seen this problem. HP claims that
>> they
>> | have not seen this problem (despite I have reported it before...)
>> |
>> | I have a Photosmart C6180 installed on my network. Under XP, everything
>> | seems to work fine. However, on my Vista x64 machines, the printer and
>> fax
>> | seems to disappear when there are changes in the network status (for
>> | example, resuming from suspend, and disabling and r-enabling the network
>> | interfaces, even when the interfaces being changed does not connect to
>> the
>> | printer). I would get a Vista error saying that the HP Network Printer
>> | Services has stopped responding and then after this happens, I have a
>> very
>> | good chance that the C6180 printer and fax will disappear from my list
>> of
>> | printers on the machine.
>> |
>> | When this happens, the only way is to run the HP software (which I
>> | downloaded from the web for Vista x64) and add a new printer from there.
>> |
>> | Has anyone seen this before? Is there a fix?
>> |
>> | Many thanks.
>> |
>> | PS. Called local HP and their tech support gave me the stupid response
>> of
>> | "We don't know. Maybe don't suspend your computer?". I have a laptop
>> | running the software, idiot......
>> |
>> |
>> |
>>


--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup
Reply With Quote
  #5 (permalink)  
Old 06-13-2007
mlai
 

Posts: n/a
Re: HP All-in-one printers disappearing when there are changes in the network status
Actually this message was meant to be a crosspost instead of a multipost. I
just did it thru the new Windows Live Mail by specifying both the printers
newsgroup and the network newsgroup on the Newsgroups: field. But either
Windows Live Mail is not handling that correctly or I did something wrong.
In which case, my appologies....

"Ken Blake, MVP" <kblake@this.is.am.invalid.domain> wrote in message
news:u16073lvhit3219chn88ssl129ini3s89k@4ax.com...
> On Wed, 13 Jun 2007 16:02:32 +0800, "mlai" <mlai@community.nospam>
> wrote:
>
>>Sorry. This problem is about a printer on the network and both groups
>>looked applicable to me at first.

>
>
> Sometimes it *is* appropriate to post to more than one newsgroup. The
> problem isn't that you've done that, it's more *how* you've done it.
> You sent the same message separately to more than one newsgroup
> (called multiposting). Doing so just fragments the thread, so someone
> who answers in one newsgroup doesn't get to see answers from others in
> another newsgroup. And for those who read all the newsgroups the
> message is multiposted to, they see the message multiple times instead
> of once (they would see it only once if you correctly crossposted
> instead). This wastes everyone's time, and gets you poorer help than
> you should get.
>
> If you must send the same message to more than one newsgroup, please
> do so by crossposting (but only to a *few* related newsgroups).
>
> Please see "What is the accepted way to share a message across
> multiple newsgroups?" at http://smjg.port5.com/faqs/usenet/xpost.html
>
>
>>Unless you tell me there is a Networked
>>Printing Devices group that I should post to in the future.
>>
>>""Ken Zhao [MSFT]"" <v-kzhao@online.microsoft.com> wrote in message
>>news:3sS709YrHHA.1412@TK2MSFTNGHUB02.phx.gbl.. .
>>> Hello,
>>>
>>> I notice that you have posted the same question in our
>>> <microsoft.public.windows.vista.networking_sharing > newsgroup, to which
>>> I
>>> have already responded. Please check my answer there, and if you need
>>> any
>>> further assistance on this particular issue please reply to me in that
>>> thread so I can follow up with you. In the future, please don't
>>> cross-post
>>> the same question in multiple newsgroups. This will help our engineers
>>> work on your question more efficiently. Your understanding and
>>> cooperation
>>> is appreciated.
>>>
>>> Thanks & Regards,
>>>
>>> Ken Zhao
>>>
>>> Microsoft Online Support
>>> Microsoft Global Technical Support Center
>>>
>>> Get Secure! - www.microsoft.com/security
>>> <http://www.microsoft.com/security>
>>> ================================================== ==
>>> When responding to posts, please "Reply to Group" via your newsreader so
>>> that others may learn and benefit from your issue.
>>> ================================================== ==
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>>
>>>
>>>
>>> --------------------
>>> | From: "mlai" <mlai@community.nospam>
>>> | Subject: HP All-in-one printers disappearing when there are changes in
>>> the network status
>>> | Date: Wed, 13 Jun 2007 09:33:13 +0800
>>> | Lines: 1
>>> | MIME-Version: 1.0
>>> | Content-Type: text/plain;
>>> | format=flowed;
>>> | charset="iso-8859-1";
>>> | reply-type=original
>>> | Content-Transfer-Encoding: 7bit
>>> | X-Priority: 3
>>> | X-MSMail-Priority: Normal
>>> | Importance: Normal
>>> | X-Newsreader: Microsoft Windows Live Mail 12.0.1184
>>> | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
>>> | Message-ID: <eZiVQrVrHHA.4624@TK2MSFTNGP06.phx.gbl>
>>> | Newsgroups:
>>> microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
>>> ista.print_fax_scan
>>> | NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
>>> | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
>>> | Xref: TK2MSFTNGHUB02.phx.gbl
>>> microsoft.public.windows.vista.print_fax_scan:3350
>>> microsoft.public.windows.vista.networking_sharing: 9473
>>> | X-Tomcat-NG: microsoft.public.windows.vista.print_fax_scan
>>> |
>>> | Hi,
>>> | Just wondering if anybody has seen this problem. HP claims that
>>> they
>>> | have not seen this problem (despite I have reported it before...)
>>> |
>>> | I have a Photosmart C6180 installed on my network. Under XP,
>>> everything
>>> | seems to work fine. However, on my Vista x64 machines, the printer
>>> and
>>> fax
>>> | seems to disappear when there are changes in the network status (for
>>> | example, resuming from suspend, and disabling and r-enabling the
>>> network
>>> | interfaces, even when the interfaces being changed does not connect to
>>> the
>>> | printer). I would get a Vista error saying that the HP Network
>>> Printer
>>> | Services has stopped responding and then after this happens, I have a
>>> very
>>> | good chance that the C6180 printer and fax will disappear from my list
>>> of
>>> | printers on the machine.
>>> |
>>> | When this happens, the only way is to run the HP software (which I
>>> | downloaded from the web for Vista x64) and add a new printer from
>>> there.
>>> |
>>> | Has anyone seen this before? Is there a fix?
>>> |
>>> | Many thanks.
>>> |
>>> | PS. Called local HP and their tech support gave me the stupid response
>>> of
>>> | "We don't know. Maybe don't suspend your computer?". I have a laptop
>>> | running the software, idiot......
>>> |
>>> |
>>> |
>>>

>
> --
> Ken Blake, Microsoft MVP Windows - Shell/User
> Please Reply to the Newsgroup


Reply With Quote
  #6 (permalink)  
Old 06-19-2007
Kathi Johnston
 

Posts: n/a
RE: HP All-in-one printers disappearing when there are changes in the

I have an HP Officejet 7410 AIO (wireless network printer). I am having the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS you
are trying to print.

Any help would be great.

Thanks,
Kathi
Reply With Quote
  #7 (permalink)  
Old 06-19-2007
Alan Morris [MSFT]
 

Posts: n/a
Re: HP All-in-one printers disappearing when there are changes in the
Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get removed?

When you say HP detects that they are there, do you mean the printers? Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kathi Johnston" <KathiJohnston@discussions.microsoft.com> wrote in message
news:28771DA9-70CD-4951-B5D9-9FF8EAD051E6@microsoft.com...
>
> I have an HP Officejet 7410 AIO (wireless network printer). I am having
> the
> same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
> (Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
> losing the printer. It's no where to be found. But you can't reinstall
> the
> drivers (which I've conveniently left on my desktop as I've needed them so
> often), as HP detects that they are there (somewhere). You have to
> uninstall
> the drivers to get to reinstall the drivers, just to get the printer back.
> It's time consuming and annoying. You don't look for the drivers UNLESS
> you
> are trying to print.
>
> Any help would be great.
>
> Thanks,
> Kathi



Reply With Quote
  #8 (permalink)  
Old 06-19-2007
Kathi Johnston
 

Posts: n/a
Re: HP All-in-one printers disappearing when there are changes in
Alan: thanks for responding. I know at this time the HP 7410 is not missing
in the registry key you specified. It may go away when I lose the printer,
but I just reinstalled the drivers for um****th time yesterday.

No I am going across the network to print. (I think that is what you mean),
I am not printing to the HP 7410 printer located ON another computer.

Not sure what you mean by inbox drivers.

What happens is I go to print, the printer is gone in my list of choices to
print to. I go through control panels to see if the printer is there. It's
not of course. When I go to reinstall the drivers, the HP software gives me
the option to either uninstall or add features. I have to uninstall before I
can then RE install the drivers.

I know it's not a network issue (then again I had a lot of trouble going
through Norton Anti Virus to get my XP machines and Vista Machine to talk and
share), because when I do reinstall the drivers the printer is immediately
detected

Thanks Alan!
Kathi




"Alan Morris [MSFT]" wrote:

> Is the printer located in the registry?
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers
>
> Are the printers local devices targeting the network card on the printer or
> are these connections to a machine sharing the printers.
>
> When you install the inbox driver for this device, does it also get removed?
>
> When you say HP detects that they are there, do you mean the printers? Do
> you know what application is detecting the printers? If HP has software
> that detects printers who knows what they might do if the printer is no
> longer detected.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Kathi Johnston" <KathiJohnston@discussions.microsoft.com> wrote in message
> news:28771DA9-70CD-4951-B5D9-9FF8EAD051E6@microsoft.com...
> >
> > I have an HP Officejet 7410 AIO (wireless network printer). I am having
> > the
> > same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
> > (Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
> > losing the printer. It's no where to be found. But you can't reinstall
> > the
> > drivers (which I've conveniently left on my desktop as I've needed them so
> > often), as HP detects that they are there (somewhere). You have to
> > uninstall
> > the drivers to get to reinstall the drivers, just to get the printer back.
> > It's time consuming and annoying. You don't look for the drivers UNLESS
> > you
> > are trying to print.
> >
> > Any help would be great.
> >
> > Thanks,
> > Kathi

>
>
>

Reply With Quote
  #9 (permalink)  
Old 06-20-2007
Alan Morris [MSFT]
 

Posts: n/a
Re: HP All-in-one printers disappearing when there are changes in
This sounds more like an authentication issue. I am pretty sure the printer
is still resident in the spooler, but your user account no longer has access
so you can enumerate it when opening the printers folder.

Does printmanagement.msc exist on your machine? If it does launch this and
see is the printer is listed? It sounds like you are using an XP driver.
HP does have a Vista driver for download for this device but the duplex
feature does not work as expected. HP gave me a fix for that.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kathi Johnston" <KathiJohnston@discussions.microsoft.com> wrote in message
news:390394FC-23C6-4D94-B9F3-9A300ACDF19B@microsoft.com...
> Alan: thanks for responding. I know at this time the HP 7410 is not
> missing
> in the registry key you specified. It may go away when I lose the
> printer,
> but I just reinstalled the drivers for um****th time yesterday.
>
> No I am going across the network to print. (I think that is what you
> mean),
> I am not printing to the HP 7410 printer located ON another computer.
>
> Not sure what you mean by inbox drivers.
>
> What happens is I go to print, the printer is gone in my list of choices
> to
> print to. I go through control panels to see if the printer is there.
> It's
> not of course. When I go to reinstall the drivers, the HP software gives
> me
> the option to either uninstall or add features. I have to uninstall
> before I
> can then RE install the drivers.
>
> I know it's not a network issue (then again I had a lot of trouble going
> through Norton Anti Virus to get my XP machines and Vista Machine to talk
> and
> share), because when I do reinstall the drivers the printer is immediately
> detected
>
> Thanks Alan!
> Kathi
>
>
>
>
> "Alan Morris [MSFT]" wrote:
>
>> Is the printer located in the registry?
>>
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers
>>
>> Are the printers local devices targeting the network card on the printer
>> or
>> are these connections to a machine sharing the printers.
>>
>> When you install the inbox driver for this device, does it also get
>> removed?
>>
>> When you say HP detects that they are there, do you mean the printers?
>> Do
>> you know what application is detecting the printers? If HP has software
>> that detects printers who knows what they might do if the printer is no
>> longer detected.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Kathi Johnston" <KathiJohnston@discussions.microsoft.com> wrote in
>> message
>> news:28771DA9-70CD-4951-B5D9-9FF8EAD051E6@microsoft.com...
>> >
>> > I have an HP Officejet 7410 AIO (wireless network printer). I am
>> > having
>> > the
>> > same problem. I have 4 networked machines. 3 XPs, 1 Vista Home
>> > Premium
>> > (Dell 1705 laptop-Vista was factory installed). The Vista machine
>> > keeps
>> > losing the printer. It's no where to be found. But you can't
>> > reinstall
>> > the
>> > drivers (which I've conveniently left on my desktop as I've needed them
>> > so
>> > often), as HP detects that they are there (somewhere). You have to
>> > uninstall
>> > the drivers to get to reinstall the drivers, just to get the printer
>> > back.
>> > It's time consuming and annoying. You don't look for the drivers
>> > UNLESS
>> > you
>> > are trying to print.
>> >
>> > Any help would be great.
>> >
>> > Thanks,
>> > Kathi

>>
>>
>>



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  #10 (permalink)  
Old 06-21-2007
Kathi Johnston
 

Posts: n/a
Re: HP All-in-one printers disappearing when there are changes in
Isn't authentication something Novell uses? I'm just using file sharing
through my local network, and have the machines going through my linksys
router. I do not use a login to access my machine. My user account is the
admin.

printmanagement.msc is not resident anywhere on my machine that I can find
(I did an advanced search).

Kathi


"Alan Morris [MSFT]" wrote:

> This sounds more like an authentication issue. I am pretty sure the printer
> is still resident in the spooler, but your user account no longer has access
> so you can enumerate it when opening the printers folder.
>
> Does printmanagement.msc exist on your machine? If it does launch this and
> see is the printer is listed? It sounds like you are using an XP driver.
> HP does have a Vista driver for download for this device but the duplex
> feature does not work as expected. HP gave me a fix for that.
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Kathi Johnston" <KathiJohnston@discussions.microsoft.com> wrote in message
> news:390394FC-23C6-4D94-B9F3-9A300ACDF19B@microsoft.com...
> > Alan: thanks for responding. I know at this time the HP 7410 is not
> > missing
> > in the registry key you specified. It may go away when I lose the
> > printer,
> > but I just reinstalled the drivers for um****th time yesterday.
> >
> > No I am going across the network to print. (I think that is what you
> > mean),
> > I am not printing to the HP 7410 printer located ON another computer.
> >
> > Not sure what you mean by inbox drivers.
> >
> > What happens is I go to print, the printer is gone in my list of choices
> > to
> > print to. I go through control panels to see if the printer is there.
> > It's
> > not of course. When I go to reinstall the drivers, the HP software gives
> > me
> > the option to either uninstall or add features. I have to uninstall
> > before I
> > can then RE install the drivers.
> >
> > I know it's not a network issue (then again I had a lot of trouble going
> > through Norton Anti Virus to get my XP machines and Vista Machine to talk
> > and
> > share), because when I do reinstall the drivers the printer is immediately
> > detected
> >
> > Thanks Alan!
> > Kathi
> >
> >
> >
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> Is the printer located in the registry?
> >>
> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers
> >>
> >> Are the printers local devices targeting the network card on the printer
> >> or
> >> are these connections to a machine sharing the printers.
> >>
> >> When you install the inbox driver for this device, does it also get
> >> removed?
> >>
> >> When you say HP detects that they are there, do you mean the printers?
> >> Do
> >> you know what application is detecting the printers? If HP has software
> >> that detects printers who knows what they might do if the printer is no
> >> longer detected.
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Kathi Johnston" <KathiJohnston@discussions.microsoft.com> wrote in
> >> message
> >> news:28771DA9-70CD-4951-B5D9-9FF8EAD051E6@microsoft.com...
> >> >
> >> > I have an HP Officejet 7410 AIO (wireless network printer). I am
> >> > having
> >> > the
> >> > same problem. I have 4 networked machines. 3 XPs, 1 Vista Home
> >> > Premium
> >> > (Dell 1705 laptop-Vista was factory installed). The Vista machine
> >> > keeps
> >> > losing the printer. It's no where to be found. But you can't
> >> > reinstall
> >> > the
> >> > drivers (which I've conveniently left on my desktop as I've needed them
> >> > so
> >> > often), as HP detects that they are there (somewhere). You have to
> >> > uninstall
> >> > the drivers to get to reinstall the drivers, just to get the printer
> >> > back.
> >> > It's time consuming and annoying. You don't look for the drivers
> >> > UNLESS
> >> > you
> >> > are trying to print.
> >> >
> >> > Any help would be great.
> >> >
> >> > Thanks,
> >> > Kathi
> >>
> >>
> >>

>
>
>

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