adding network printer

One of my users is having trouble adding a printer. Whenever they choose
wireless, network or bluetooth printer, Windows Explorer crashes, restarts,
and
the add printer dialog box disappears. The exact message sequence is:
"Windows Explorer has stopped working. Windows is checking for a solution to
the problem." That box disappears and I get "Windows Explorer is restarting."

I should have done a better search of this site first. I will try the
solution found earlier to see if that works.

"Sam" wrote:

> One of my users is having trouble adding a printer. Whenever they choose
> wireless, network or bluetooth printer, Windows Explorer crashes, restarts,
> and
> the add printer dialog box disappears. The exact message sequence is:
> "Windows Explorer has stopped working. Windows is checking for a solution to
> the problem." That box disappears and I get "Windows Explorer is restarting."
>