Print Queue Problem

I have an LaserJet 1200 printer connected to a Netgear FR114P print
server/router. When I send a print job from my Vista Business laptop to the
printer, the queue does not clear when the job is done. I have to manually
clear it to prevent the job from re-printing. What is the solution to this?
Thank you.

Frustrated in Seattle

The most obvious potential cause is in the printer settings. Try:

1) Right click on the printer & select Properties
2) Select the Advanced Tab
3) The checkbox for "Keep printed documents" should be unchecked.

If that's not it, let us know & we'll take another look.

Dan

"bluepete" <bluepete@discussions.microsoft.com> wrote in message
news:256C07C9-5393-46C5-A99B-47BF665B8DA3@microsoft.com...
>I have an LaserJet 1200 printer connected to a Netgear FR114P print
> server/router. When I send a print job from my Vista Business laptop to
> the
> printer, the queue does not clear when the job is done. I have to manually
> clear it to prevent the job from re-printing. What is the solution to
> this?
> Thank you.
>
> Frustrated in Seattle

Since this is an HP device make sure you follow the instructions from
Netgear. Disable Bi-directional on the Ports tab since it is not supported
with this device.


http://kbserver.netgear.com/inquira/...#__highlig ht

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Dan [MSFT]" <djanni@microsoft.com> wrote in message
news:OaglcrtnHHA.3772@TK2MSFTNGP03.phx.gbl...
> The most obvious potential cause is in the printer settings. Try:
>
> 1) Right click on the printer & select Properties
> 2) Select the Advanced Tab
> 3) The checkbox for "Keep printed documents" should be unchecked.
>
> If that's not it, let us know & we'll take another look.
>
> Dan
>
> "bluepete" <bluepete@discussions.microsoft.com> wrote in message
> news:256C07C9-5393-46C5-A99B-47BF665B8DA3@microsoft.com...
>>I have an LaserJet 1200 printer connected to a Netgear FR114P print
>> server/router. When I send a print job from my Vista Business laptop to
>> the
>> printer, the queue does not clear when the job is done. I have to
>> manually
>> clear it to prevent the job from re-printing. What is the solution to
>> this?
>> Thank you.
>>
>> Frustrated in Seattle
>
>

Thanks, Alan! Disabling bi-directional support on the port did the trick.

"Alan Morris [MSFT]" wrote:

> Since this is an HP device make sure you follow the instructions from
> Netgear. Disable Bi-directional on the Ports tab since it is not supported
> with this device.
>
>
> http://kbserver.netgear.com/inquira/...#__highlig ht
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Dan [MSFT]" <djanni@microsoft.com> wrote in message
> news:OaglcrtnHHA.3772@TK2MSFTNGP03.phx.gbl...
> > The most obvious potential cause is in the printer settings. Try:
> >
> > 1) Right click on the printer & select Properties
> > 2) Select the Advanced Tab
> > 3) The checkbox for "Keep printed documents" should be unchecked.
> >
> > If that's not it, let us know & we'll take another look.
> >
> > Dan
> >
> > "bluepete" <bluepete@discussions.microsoft.com> wrote in message
> > news:256C07C9-5393-46C5-A99B-47BF665B8DA3@microsoft.com...
> >>I have an LaserJet 1200 printer connected to a Netgear FR114P print
> >> server/router. When I send a print job from my Vista Business laptop to
> >> the
> >> printer, the queue does not clear when the job is done. I have to
> >> manually
> >> clear it to prevent the job from re-printing. What is the solution to
> >> this?
> >> Thank you.
> >>
> >> Frustrated in Seattle
> >
> >
>
>
>