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Printer problem with Vista

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  #1 (permalink)  
Old 05-09-2007
Dwaggie67
 

Posts: n/a
Printer problem with Vista
Everytime I want to configure my printer I get this error.

Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16386
Application Timestamp: 4549b091
Fault Module Name: StackHash_9e9c
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 9e9c
Additional Information 2: 60220326995ea42703c547324416c000
Additional Information 3: cc17
Additional Information 4: e592ba8aff3fb0990fba34b6a01747b2


Or if I even try to print something I get it.
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  #2 (permalink)  
Old 05-09-2007
Cari \(MS-MVP\)
 

Posts: n/a
Re: Printer problem with Vista
Make and model of printer? Which drivers are you using?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Dwaggie67" <Dwaggie67@discussions.microsoft.com> wrote in message
news:35392805-0949-4CA0-9EFC-B0BADDE2C82F@microsoft.com...
> Everytime I want to configure my printer I get this error.
>
> Problem Event Name: APPCRASH
> Application Name: Explorer.EXE
> Application Version: 6.0.6000.16386
> Application Timestamp: 4549b091
> Fault Module Name: StackHash_9e9c
> Fault Module Version: 6.0.6000.16386
> Fault Module Timestamp: 4549bdc9
> Exception Code: c0000374
> Exception Offset: 000af1c9
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 1033
> Additional Information 1: 9e9c
> Additional Information 2: 60220326995ea42703c547324416c000
> Additional Information 3: cc17
> Additional Information 4: e592ba8aff3fb0990fba34b6a01747b2
>
>
> Or if I even try to print something I get it.


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  #3 (permalink)  
Old 05-09-2007
Alan Morris [MSFT]
 

Posts: n/a
Re: Printer problem with Vista
If you are using HP Universal Printer driver (I think the PCL 5 one). The
explorer process will crash when the printer is a connection.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Cari (MS-MVP)" <NewsGroups@coribright.com> wrote in message
news:OSsQsNekHHA.1532@TK2MSFTNGP03.phx.gbl...
> Make and model of printer? Which drivers are you using?
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Dwaggie67" <Dwaggie67@discussions.microsoft.com> wrote in message
> news:35392805-0949-4CA0-9EFC-B0BADDE2C82F@microsoft.com...
>> Everytime I want to configure my printer I get this error.
>>
>> Problem Event Name: APPCRASH
>> Application Name: Explorer.EXE
>> Application Version: 6.0.6000.16386
>> Application Timestamp: 4549b091
>> Fault Module Name: StackHash_9e9c
>> Fault Module Version: 6.0.6000.16386
>> Fault Module Timestamp: 4549bdc9
>> Exception Code: c0000374
>> Exception Offset: 000af1c9
>> OS Version: 6.0.6000.2.0.0.768.3
>> Locale ID: 1033
>> Additional Information 1: 9e9c
>> Additional Information 2: 60220326995ea42703c547324416c000
>> Additional Information 3: cc17
>> Additional Information 4: e592ba8aff3fb0990fba34b6a01747b2
>>
>>
>> Or if I even try to print something I get it.

>



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  #4 (permalink)  
Old 05-09-2007
Dwaggie67
 

Posts: n/a
Re: Printer problem with Vista
I have a HP Photosmart 7260 printer. As for the driver its a Hewlett-Packard
when I click on driver details it says No driver file are required or have
been loaded for this device.

"Cari (MS-MVP)" wrote:

> Make and model of printer? Which drivers are you using?
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Dwaggie67" <Dwaggie67@discussions.microsoft.com> wrote in message
> news:35392805-0949-4CA0-9EFC-B0BADDE2C82F@microsoft.com...
> > Everytime I want to configure my printer I get this error.
> >
> > Problem Event Name: APPCRASH
> > Application Name: Explorer.EXE
> > Application Version: 6.0.6000.16386
> > Application Timestamp: 4549b091
> > Fault Module Name: StackHash_9e9c
> > Fault Module Version: 6.0.6000.16386
> > Fault Module Timestamp: 4549bdc9
> > Exception Code: c0000374
> > Exception Offset: 000af1c9
> > OS Version: 6.0.6000.2.0.0.768.3
> > Locale ID: 1033
> > Additional Information 1: 9e9c
> > Additional Information 2: 60220326995ea42703c547324416c000
> > Additional Information 3: cc17
> > Additional Information 4: e592ba8aff3fb0990fba34b6a01747b2
> >
> >
> > Or if I even try to print something I get it.

>
>

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  #5 (permalink)  
Old 05-09-2007
Cari \(MS-MVP\)
 

Posts: n/a
Re: Printer problem with Vista
Did you follow the instructions at:
http://h10025.www1.hp.com/ewfrf/wc/d...305337&lang=en

Is this an upgrade to Vista or a clean install?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Dwaggie67" <Dwaggie67@discussions.microsoft.com> wrote in message
news:0200C67B-B16B-4F66-8E33-17C358B3153D@microsoft.com...
>I have a HP Photosmart 7260 printer. As for the driver its a
>Hewlett-Packard
> when I click on driver details it says No driver file are required or have
> been loaded for this device.
>
> "Cari (MS-MVP)" wrote:
>
>> Make and model of printer? Which drivers are you using?
>> --
>> Cari (MS-MVP)
>> Windows Technologies - Printing & Imaging
>> http://www.coribright.com/windows
>>
>> "Dwaggie67" <Dwaggie67@discussions.microsoft.com> wrote in message
>> news:35392805-0949-4CA0-9EFC-B0BADDE2C82F@microsoft.com...
>> > Everytime I want to configure my printer I get this error.
>> >
>> > Problem Event Name: APPCRASH
>> > Application Name: Explorer.EXE
>> > Application Version: 6.0.6000.16386
>> > Application Timestamp: 4549b091
>> > Fault Module Name: StackHash_9e9c
>> > Fault Module Version: 6.0.6000.16386
>> > Fault Module Timestamp: 4549bdc9
>> > Exception Code: c0000374
>> > Exception Offset: 000af1c9
>> > OS Version: 6.0.6000.2.0.0.768.3
>> > Locale ID: 1033
>> > Additional Information 1: 9e9c
>> > Additional Information 2: 60220326995ea42703c547324416c000
>> > Additional Information 3: cc17
>> > Additional Information 4: e592ba8aff3fb0990fba34b6a01747b2
>> >
>> >
>> > Or if I even try to print something I get it.

>>
>>


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