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Re: KB973346

microsoft.public.windows.vista.print fax scan






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  #1 (permalink)  
Old 07-23-2009
PA Bear [MS MVP]
 

Posts: n/a
Re: KB973346
[X-post to WinXP & Vista Printing newsgroups]

HP strikes again!

Anders L wrote:
> Latest news...
>
> Below you see the latest I have from MS (everything before this is
> only info collection from MS).
>
> It is the print processor that is supplied with the HP UPD driver
> version 4.7. So I have created a case with HP and asked for them to
> supply a solution. I haven't tried their solution yet, but I'm quite
> sure that it will work, but I'm not sure about how the UPD driver will
> work with the default print processor (must be a reason why they
> supply their own).
>
> So now I'm just waiting for HP.
>
> The solution isn't pretty because it actually requires that you change
> the print processor for each print queue that uses the HP supplied one
> (can for sure be done via registry editor, or prnadmin from resource
> kit tools).
>
> best regards
>
> Anders
>
> __________
>
> Hello Anders,
>
> Like I mentioned yesterday most of the incidents that we get that is
> related to the spooler is crashing is pointing to a print processor or
> print monitor, this is the case here as well. When you install the
> update we tighten up the security, now the problem seems to be that
> the print processor/monitor is not updated for this change and
> therefore the spooler is crashing. So the first step is to follow the
> below article and remove the non-default processors/monitors.
>
> 260142 How to troubleshoot printing problems in Windows
> 2000 and in Windows Server 2003
> http://support.microsoft.com/default...b;EN-US;260142
>
> In this specific dump that you provided to us it looks to be the
> following module that is causing the problem, it might be worth
> checking with HP if they have an updated version of this module, my
> guess is that they have already started to get some incoming calls
> around this module:
>
> 0:022> lmvm hpcpp084
> start end module name
> 01110000 0115a000 hpcpp084 (deferred)
> Image path: C:\WINDOWS\system32\spool\prtprocs\w32x86\hpcpp084 .dll
> Timestamp: Fri Jan 30 23:22:09 2009 (49837D91)
> CompanyName: Hewlett-Packard Corporation
> ProductName: HP Print Processor
> FileVersion: 61.084.05.38
> LegalCopyright: Copyright (C) Hewlett-Packard Corp. 1997-2002
>
> So to summarize the action:
>
> 1. Since you have this issue worldwide I think the best is to
> remove all 3rd party and non-default monitors and processors as
> described in the above article, but at least remove the one that is
> related to the above module.
> 2. Install the update
> 3. Let ADPlus run just in case the problem occurs again so that
> we can have a new dump ( and again, the best option is if all the
> monitors and processors have been removed )
>
> I am looking forward to hear about the outcome of the above and if you
> have any questions regarding the above donít hesitate to give me a
> call or send me an email.
>
> __________
>
>
> On 23 Jul., 11:57, Anders Lewinsky <alewin...@gmail.com> wrote:
>> On 23 Jul., 07:56, Andy <A...@discussions.microsoft.com> wrote:
>>
>>
>>
>>> "KK2009" wrote:
>>>> HI PA Bear,

>>
>>>> I found it from internet and it be gathered after we encounter that
>>>> error. it is " Dr. Watson`s "dmp files

>>
>>>> This dump file has an exception of interest stored in it.
>>>> The stored exception information can be accessed via .ecxr.
>>>> (17f4.518): Access violation - code c0000005 (first/second chance not
>>>> available)
>>>> eax=03eb0030 ebx=0000000c ecx=00000000 edx=001e33fc esi=00000000
>>>> edi=0234b11c eip=69651311 esp=0234b024 ebp=0234b02c iopl=0 nv up ei pl
>>>> nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
>>>> efl=00010206
>>>> *** ERROR: Symbol file could not be found. Defaulted to export symbols
>>>> for fontsub.dll -
>>>> fontsub!MergeFontPackage+0xdd0a:
>>>> 69651311 8a28 mov ch,byte ptr [eax]
>>>> ds:0023:03eb0030=??
>>>> 0:021> k
>>>> ChildEBP RetAddr
>>>> WARNING: Stack unwind information not available. Following frames may
>>>> be
>>>> wrong.
>>>> 0234b02c 69651503 fontsub!MergeFontPackage+0xdd0a
>>>> 0234b058 69651aad fontsub!MergeFontPackage+0xdefc
>>>> 0234b09c 69651b27 fontsub!MergeFontPackage+0xe4a6
>>>> 0234b0b0 69651bc2 fontsub!MergeFontPackage+0xe520
>>>> 0234b0d8 69647ab9 fontsub!MergeFontPackage+0xe5bb
>>>> 0234b158 696436c5 fontsub!MergeFontPackage+0x44b2
>>>> 0234b190 77c0740e fontsub!MergeFontPackage+0xbe
>>>> 0234b1ec 77c04c0a gdi32!bMergeSubsetFont+0xe9
>>>> 0234b268 77c04de0 gdi32!ProcessPages+0x48c
>>>> *** ERROR: Symbol file could not be found. Defaulted to export symbols
>>>> for hpzpp5mc.DLL -
>>>> 0234b29c 0208e48f gdi32!GdiGetPageCount+0x2f
>>>> 0234b2e8 02087c6b hpzpp5mc!EnumPrintProcessorDatatypesW+0x753a
>>>> 0234ee88 02097bfb hpzpp5mc!EnumPrintProcessorDatatypesW+0xd16
>>>> *** ERROR: Symbol file could not be found. Defaulted to export symbols
>>>> for localspl.dll -
>>>> 0234eeb0 763da229 hpzpp5mc!PrintDocumentOnPrintProcessor+0x5c
>>>> 0234f948 763daadd localspl!SplDeleteSpooler+0xbd0
>>>> *** ERROR: Symbol file could not be found. Defaulted to export symbols
>>>> for kernel32.dll -
>>>> 0234ffb8 7c82482f localspl!SplDeleteSpooler+0x1484
>>>> 0234ffec 00000000 kernel32!GetModuleHandleA+0xdf

>>
>>> KB961371 will cause spoolsv.exe crash !!
>>> remove this patch should work~
>>> hope someone can respond to Microsoft ~~~

>>
>> I have a case with MS about this. I'll respond here when I know more.
>> They have received a MPS report and crash dump file generated with
>> windows debugging tools.
>>
>> And I can also confirm that removing KB961371 will get it working
>> again.
>>
>> The security update is also about some fonts, so it makes sense that
>> the update is related to this problem.
>>
>> http://www.microsoft.com/technet/sec.../MS09-029.mspx
>>
>> I'm able to crash the spooler by sending an excel document I have to
>> the print queue, so easy to reproduce, and both on a printer server
>> with alot of print queues/drivers, and on a printer server with only
>> two drivers (and the lastest version of these drivers are installed).
>>
>> best regards
>>
>> Anders


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  #2 (permalink)  
Old 07-24-2009
Alan Morris [MSFT]
 

Posts: n/a
Re: KB973346
this one is an MS issue.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23lh1qS7CKHA.1336@TK2MSFTNGP05.phx.gbl...
> [X-post to WinXP & Vista Printing newsgroups]
>
> HP strikes again!
>
> Anders L wrote:
>> Latest news...
>>
>> Below you see the latest I have from MS (everything before this is
>> only info collection from MS).
>>
>> It is the print processor that is supplied with the HP UPD driver
>> version 4.7. So I have created a case with HP and asked for them to
>> supply a solution. I haven't tried their solution yet, but I'm quite
>> sure that it will work, but I'm not sure about how the UPD driver will
>> work with the default print processor (must be a reason why they
>> supply their own).
>>
>> So now I'm just waiting for HP.
>>
>> The solution isn't pretty because it actually requires that you change
>> the print processor for each print queue that uses the HP supplied one
>> (can for sure be done via registry editor, or prnadmin from resource
>> kit tools).
>>
>> best regards
>>
>> Anders
>>
>> __________
>>
>> Hello Anders,
>>
>> Like I mentioned yesterday most of the incidents that we get that is
>> related to the spooler is crashing is pointing to a print processor or
>> print monitor, this is the case here as well. When you install the
>> update we tighten up the security, now the problem seems to be that
>> the print processor/monitor is not updated for this change and
>> therefore the spooler is crashing. So the first step is to follow the
>> below article and remove the non-default processors/monitors.
>>
>> 260142 How to troubleshoot printing problems in Windows
>> 2000 and in Windows Server 2003
>> http://support.microsoft.com/default...b;EN-US;260142
>>
>> In this specific dump that you provided to us it looks to be the
>> following module that is causing the problem, it might be worth
>> checking with HP if they have an updated version of this module, my
>> guess is that they have already started to get some incoming calls
>> around this module:
>>
>> 0:022> lmvm hpcpp084
>> start end module name
>> 01110000 0115a000 hpcpp084 (deferred)
>> Image path: C:\WINDOWS\system32\spool\prtprocs\w32x86\hpcpp084 .dll
>> Timestamp: Fri Jan 30 23:22:09 2009 (49837D91)
>> CompanyName: Hewlett-Packard Corporation
>> ProductName: HP Print Processor
>> FileVersion: 61.084.05.38
>> LegalCopyright: Copyright (C) Hewlett-Packard Corp. 1997-2002
>>
>> So to summarize the action:
>>
>> 1. Since you have this issue worldwide I think the best is to
>> remove all 3rd party and non-default monitors and processors as
>> described in the above article, but at least remove the one that is
>> related to the above module.
>> 2. Install the update
>> 3. Let ADPlus run just in case the problem occurs again so that
>> we can have a new dump ( and again, the best option is if all the
>> monitors and processors have been removed )
>>
>> I am looking forward to hear about the outcome of the above and if you
>> have any questions regarding the above donít hesitate to give me a
>> call or send me an email.
>>
>> __________
>>
>>
>> On 23 Jul., 11:57, Anders Lewinsky <alewin...@gmail.com> wrote:
>>> On 23 Jul., 07:56, Andy <A...@discussions.microsoft.com> wrote:
>>>
>>>
>>>
>>>> "KK2009" wrote:
>>>>> HI PA Bear,
>>>
>>>>> I found it from internet and it be gathered after we encounter that
>>>>> error. it is " Dr. Watson`s "dmp files
>>>
>>>>> This dump file has an exception of interest stored in it.
>>>>> The stored exception information can be accessed via .ecxr.
>>>>> (17f4.518): Access violation - code c0000005 (first/second chance not
>>>>> available)
>>>>> eax=03eb0030 ebx=0000000c ecx=00000000 edx=001e33fc esi=00000000
>>>>> edi=0234b11c eip=69651311 esp=0234b024 ebp=0234b02c iopl=0 nv up ei pl
>>>>> nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
>>>>> efl=00010206
>>>>> *** ERROR: Symbol file could not be found. Defaulted to export symbols
>>>>> for fontsub.dll -
>>>>> fontsub!MergeFontPackage+0xdd0a:
>>>>> 69651311 8a28 mov ch,byte ptr [eax]
>>>>> ds:0023:03eb0030=??
>>>>> 0:021> k
>>>>> ChildEBP RetAddr
>>>>> WARNING: Stack unwind information not available. Following frames may
>>>>> be
>>>>> wrong.
>>>>> 0234b02c 69651503 fontsub!MergeFontPackage+0xdd0a
>>>>> 0234b058 69651aad fontsub!MergeFontPackage+0xdefc
>>>>> 0234b09c 69651b27 fontsub!MergeFontPackage+0xe4a6
>>>>> 0234b0b0 69651bc2 fontsub!MergeFontPackage+0xe520
>>>>> 0234b0d8 69647ab9 fontsub!MergeFontPackage+0xe5bb
>>>>> 0234b158 696436c5 fontsub!MergeFontPackage+0x44b2
>>>>> 0234b190 77c0740e fontsub!MergeFontPackage+0xbe
>>>>> 0234b1ec 77c04c0a gdi32!bMergeSubsetFont+0xe9
>>>>> 0234b268 77c04de0 gdi32!ProcessPages+0x48c
>>>>> *** ERROR: Symbol file could not be found. Defaulted to export symbols
>>>>> for hpzpp5mc.DLL -
>>>>> 0234b29c 0208e48f gdi32!GdiGetPageCount+0x2f
>>>>> 0234b2e8 02087c6b hpzpp5mc!EnumPrintProcessorDatatypesW+0x753a
>>>>> 0234ee88 02097bfb hpzpp5mc!EnumPrintProcessorDatatypesW+0xd16
>>>>> *** ERROR: Symbol file could not be found. Defaulted to export symbols
>>>>> for localspl.dll -
>>>>> 0234eeb0 763da229 hpzpp5mc!PrintDocumentOnPrintProcessor+0x5c
>>>>> 0234f948 763daadd localspl!SplDeleteSpooler+0xbd0
>>>>> *** ERROR: Symbol file could not be found. Defaulted to export symbols
>>>>> for kernel32.dll -
>>>>> 0234ffb8 7c82482f localspl!SplDeleteSpooler+0x1484
>>>>> 0234ffec 00000000 kernel32!GetModuleHandleA+0xdf
>>>
>>>> KB961371 will cause spoolsv.exe crash !!
>>>> remove this patch should work~
>>>> hope someone can respond to Microsoft ~~~
>>>
>>> I have a case with MS about this. I'll respond here when I know more.
>>> They have received a MPS report and crash dump file generated with
>>> windows debugging tools.
>>>
>>> And I can also confirm that removing KB961371 will get it working
>>> again.
>>>
>>> The security update is also about some fonts, so it makes sense that
>>> the update is related to this problem.
>>>
>>> http://www.microsoft.com/technet/sec.../MS09-029.mspx
>>>
>>> I'm able to crash the spooler by sending an excel document I have to
>>> the print queue, so easy to reproduce, and both on a printer server
>>> with alot of print queues/drivers, and on a printer server with only
>>> two drivers (and the lastest version of these drivers are installed).
>>>
>>> best regards
>>>
>>> Anders

>



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