=?Utf-8?Q?Printer_shows_as_=E2=80=9COffline=E2=80=9D?=

I own a HP Color Laser Jet 2500n printer and it’s installed on my network,
however, it shows up as “Offline� to my VISTA computer but it prints just
fine from my XP Computer, and my daughter’s Apple Laptop. I’ve downloaded
and installed the most current driver software does anybody have any ideas?

We have almost the same problem. We have just bought a new HP LaserJest
4350dtn.
Everytime we have had power turned off on either computers (Vista) or HP
printer we have offline message and we have to install the printer again.
Other computers with XP don't have this problem.
By the way we have other HP laser printers which don't have this problem.



"Ricegroup" wrote:

> I own a HP Color Laser Jet 2500n printer and it’s installed on my network,
> however, it shows up as “Offline� to my VISTA computer but it prints just
> fine from my XP Computer, and my daughter’s Apple Laptop. I’ve downloaded
> and installed the most current driver software does anybody have any ideas?

We have almost the same problem. We have just bought a new HP LaserJest
4350dtn.
Everytime we have had power turned off on either computers (Vista) or HP
printer we have offline message and we have to install the printer again.
Other computers with XP don't have this problem.
By the way we have other HP laser printers which don't have this problem.

Rgds - Scows

"Ricegroup" wrote:

> I own a HP Color Laser Jet 2500n printer and it’s installed on my network,
> however, it shows up as “Offline� to my VISTA computer but it prints just
> fine from my XP Computer, and my daughter’s Apple Laptop. I’ve downloaded
> and installed the most current driver software does anybody have any ideas?

Yes, I posted the same problem on 4/07/2007 with no responses so it appears
that I am not alone on this and no one has yet to come up with a solution. I
don't have a solution for you either, but will say that I've spent a lot of
time surfing the net in hopes of finding one. I have Vista Home Premium and
the latest drivers and am NOT networking with any other PC or OS. In case it
may apply, my BIOS is not the most current, but I'm reluctant to flash it
until I see a real need and have no proof at this time that BIOS has anything
to do with it.

"Ricegroup" wrote:

> I own a HP Color Laser Jet 2500n printer and it’s installed on my network,
> however, it shows up as “Offline� to my VISTA computer but it prints just
> fine from my XP Computer, and my daughter’s Apple Laptop. I’ve downloaded
> and installed the most current driver software does anybody have any ideas?

If you are connected to the hostname of the device verify that the hostname
responds to ping

The Standard TCP/IP Port monitor will place the networked device offline if
SNMP queries to the device fail.

One can also configure the port such that SNMP is disabled.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Jerry L" <JerryL@discussions.microsoft.com> wrote in message
news:78AA899B-7D11-422B-A549-D75E88A3D048@microsoft.com...
> Yes, I posted the same problem on 4/07/2007 with no responses so it
> appears
> that I am not alone on this and no one has yet to come up with a solution.
> I
> don't have a solution for you either, but will say that I've spent a lot
> of
> time surfing the net in hopes of finding one. I have Vista Home Premium
> and
> the latest drivers and am NOT networking with any other PC or OS. In case
> it
> may apply, my BIOS is not the most current, but I'm reluctant to flash it
> until I see a real need and have no proof at this time that BIOS has
> anything
> to do with it.
>
> "Ricegroup" wrote:
>
>> I own a HP Color Laser Jet 2500n printer and it's installed on my
>> network,
>> however, it shows up as "Offline" to my VISTA computer but it prints just
>> fine from my XP Computer, and my daughter's Apple Laptop. I've
>> downloaded
>> and installed the most current driver software does anybody have any
>> ideas?

Hummm, I would assume having no other computers but my one PC and an Ethernet
cable running to my printer means I'm "connected to the hostname." I did try
pinging the address the wizard gave it back in the day, but don't recall the
result or it certainly did not leave an impression and I'm not going there
again. I had poked around the links from your suggested research of the
Knowledge Base and read a bit about SNMP. I now have a new acronym to use at
cocktail parties, but basically, it's geek to a user like me. I'll stick to
my USB cable and accept that I'm out of my league here. Thanks anyway and
good luck to the others as I hope your insights help them.

"Alan Morris [MSFT]" wrote:

> If you are connected to the hostname of the device verify that the hostname
> responds to ping
>
> The Standard TCP/IP Port monitor will place the networked device offline if
> SNMP queries to the device fail.
>
> One can also configure the port such that SNMP is disabled.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Jerry L" <JerryL@discussions.microsoft.com> wrote in message
> news:78AA899B-7D11-422B-A549-D75E88A3D048@microsoft.com...
> > Yes, I posted the same problem on 4/07/2007 with no responses so it
> > appears
> > that I am not alone on this and no one has yet to come up with a solution.
> > I
> > don't have a solution for you either, but will say that I've spent a lot
> > of
> > time surfing the net in hopes of finding one. I have Vista Home Premium
> > and
> > the latest drivers and am NOT networking with any other PC or OS. In case
> > it
> > may apply, my BIOS is not the most current, but I'm reluctant to flash it
> > until I see a real need and have no proof at this time that BIOS has
> > anything
> > to do with it.
> >
> > "Ricegroup" wrote:
> >
> >> I own a HP Color Laser Jet 2500n printer and it's installed on my
> >> network,
> >> however, it shows up as "Offline" to my VISTA computer but it prints just
> >> fine from my XP Computer, and my daughter's Apple Laptop. I've
> >> downloaded
> >> and installed the most current driver software does anybody have any
> >> ideas?
>
>
>

How do you turn snmp off on the port? which port.

thanks

"Alan Morris [MSFT]" wrote:

> If you are connected to the hostname of the device verify that the hostname
> responds to ping
>
> The Standard TCP/IP Port monitor will place the networked device offline if
> SNMP queries to the device fail.
>
> One can also configure the port such that SNMP is disabled.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Jerry L" <JerryL@discussions.microsoft.com> wrote in message
> news:78AA899B-7D11-422B-A549-D75E88A3D048@microsoft.com...
> > Yes, I posted the same problem on 4/07/2007 with no responses so it
> > appears
> > that I am not alone on this and no one has yet to come up with a solution.
> > I
> > don't have a solution for you either, but will say that I've spent a lot
> > of
> > time surfing the net in hopes of finding one. I have Vista Home Premium
> > and
> > the latest drivers and am NOT networking with any other PC or OS. In case
> > it
> > may apply, my BIOS is not the most current, but I'm reluctant to flash it
> > until I see a real need and have no proof at this time that BIOS has
> > anything
> > to do with it.
> >
> > "Ricegroup" wrote:
> >
> >> I own a HP Color Laser Jet 2500n printer and it's installed on my
> >> network,
> >> however, it shows up as "Offline" to my VISTA computer but it prints just
> >> fine from my XP Computer, and my daughter's Apple Laptop. I've
> >> downloaded
> >> and installed the most current driver software does anybody have any
> >> ideas?
>
>
>

Printer Properties, Ports. Configure the selected port. There is a check
box to disable SNMP.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Bill" <Bill@discussions.microsoft.com> wrote in message
news:4E960F4B-3392-4E7E-B2E4-174B7A610AAA@microsoft.com...
> How do you turn snmp off on the port? which port.
>
> thanks
>
> "Alan Morris [MSFT]" wrote:
>
>> If you are connected to the hostname of the device verify that the
>> hostname
>> responds to ping
>>
>> The Standard TCP/IP Port monitor will place the networked device offline
>> if
>> SNMP queries to the device fail.
>>
>> One can also configure the port such that SNMP is disabled.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Jerry L" <JerryL@discussions.microsoft.com> wrote in message
>> news:78AA899B-7D11-422B-A549-D75E88A3D048@microsoft.com...
>> > Yes, I posted the same problem on 4/07/2007 with no responses so it
>> > appears
>> > that I am not alone on this and no one has yet to come up with a
>> > solution.
>> > I
>> > don't have a solution for you either, but will say that I've spent a
>> > lot
>> > of
>> > time surfing the net in hopes of finding one. I have Vista Home
>> > Premium
>> > and
>> > the latest drivers and am NOT networking with any other PC or OS. In
>> > case
>> > it
>> > may apply, my BIOS is not the most current, but I'm reluctant to flash
>> > it
>> > until I see a real need and have no proof at this time that BIOS has
>> > anything
>> > to do with it.
>> >
>> > "Ricegroup" wrote:
>> >
>> >> I own a HP Color Laser Jet 2500n printer and it's installed on my
>> >> network,
>> >> however, it shows up as "Offline" to my VISTA computer but it prints
>> >> just
>> >> fine from my XP Computer, and my daughter's Apple Laptop. I've
>> >> downloaded
>> >> and installed the most current driver software does anybody have any
>> >> ideas?
>>
>>
>>

I've had the same issues. This isn't a fix, but it's a better
workaround than uninstalling and reinstalling.

1. Open a command prompt in administrator mode (Start >> Accessories
>> Right-Click >> Run as administrator)
2. type the following, and the press enter: ipconfig /release
3. type the following, and the press enter: ipconfig /renew (you'll
have to wait a second for this one to complete)
4. Go to your printers, and right-click the network printer that says
it was online. Hopefully there will be Use Printer Online option now.


It seems that vista may be trying to check on the status of your
printer before your computer's networking bits are fully configured
when you boot. My best guess is that it appears to be willing to
recheck when it detects changes to the state of your network
connection, which is essentially what we did with the steps above.

Hope that works for others.

Hello all,

I've found a solution (worked for my setup) that clears the printer offline
problem when printing from a Vista laptop PC over a home network to a printer
connected to a Windows98 desktop PC. I never had this problem with my XP
Home laptop accessing the printers on the Windows98 PC.

With the Vista PC, I was always able to Add my 2 printers (HP PSC 1350 and
Canon i560) using Vista's wizard (Add a local printer), but after a restart
of the Vista PC, both printers would be offline. In Printer properties,
Ports tab, both printers would appear as Client Side Rendering Provider under
the Description column.

My Vista PC is a new Dell Inspiron 1420, Vista Home Premium (WiFi networking).
My print server is a Dell Dimension V350, Windows 98 (ethernet networking).
Home network is WiFi using a D-Link 624 router, WPA-PSK security enabled.
Canon i560 bubblejet printer on parallel port of Dell Dimension V350
HP PSC 1350 on USB port of Dell Dimension V350

Here's the fix:
1. In Control Panel, Printers, delete offline printers. If they wont
delete, it may be because there are pending print jobs in the queue. Open the
printer and Cancel the jobs.
2. In Printer properties, Ports tab, delete the previoulsy installed
printers (offline statuts) that appear as Client Side Rendering Provider
under the Description column. To do this, highlight the port, then click on
Delete Port button. Click Apply.
3. Restart your PC.
4. Now reinstall the printers as follows:
5. Open Control panel, Printers, and click Add a printer.
6. Click Add a local printer.
7. Select the "Use an existing port" radio button, and select LPT1: (Printer
Port). Click Next.
8. Install the printer driver. Mine were found in the list inlcuded with
Vista. Select the manufacturer and the printer. Click Next.
9. In the next window, accept the printer name or type in a new name. Leave
the "Set as default printer" box unchecked. Click Next.
10. Vista should now install the printer. A window should open saying
"You've successfully added printer name.
11. DO NOT Print a test page at this time, because nothing is connected to
the LPT1 port on the laptop. Just press Finish. The printer you just added
should appear in the Printers window.
12. Click ONCE on the newly added printer to highlight it, then right-click
and open Properties.
13. On the Ports tab, click Add Port…, select Local Port, then click New Port…
14. When the Port Name window open, Enter a port name as follows:
\\computername\printername
(replace computername with the name of your PC acting as print server, and
printername with the name of your printer). Click OK.
15. You should now have a new port listed on the Ports tab of the printer
Properties, but now the Description should be Local Port, instead of Client
Side Rendering Provider. Click OK.
16. Now you can go to the General tab, and Print a Test Page.

Hopefully, your test page will print. Then restart your computer to check
that the printer comes back online.

This procedure worked for me. Hope it works for you too. Let me know. Good
luck!
(PS: bi-directional printer support is enabled).



"JDeville" wrote:

> I've had the same issues. This isn't a fix, but it's a better
> workaround than uninstalling and reinstalling.
>
> 1. Open a command prompt in administrator mode (Start >> Accessories
> >> Right-Click >> Run as administrator)
> 2. type the following, and the press enter: ipconfig /release
> 3. type the following, and the press enter: ipconfig /renew (you'll
> have to wait a second for this one to complete)
> 4. Go to your printers, and right-click the network printer that says
> it was online. Hopefully there will be Use Printer Online option now.
>
>
> It seems that vista may be trying to check on the status of your
> printer before your computer's networking bits are fully configured
> when you boot. My best guess is that it appears to be willing to
> recheck when it detects changes to the state of your network
> connection, which is essentially what we did with the steps above.
>
> Hope that works for others.
>
>