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C4280 All-In-One - Not scanning USB NOT CONNECTED

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  #1 (permalink)  
Old 04-26-2009
wadsonf@gmail.com
 

Posts: n/a
C4280 All-In-One - Not scanning USB NOT CONNECTED
I get the same old error everytime I try to make a scan.

I can make copies, print, but can not scan anything.

When I hit the scan button, I get "USB not connected" displayed on the
U.I

Windows Vista Ultimate 64bit - Pretty sure latest HP drivers (off
website)

Downloaded HP Error Utility, and I got the green light on everything.

This is a major error (check google!)

PLease help
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  #2 (permalink)  
Old 04-27-2009
Cari \(MS-MVP\)
 

Posts: n/a
Re: C4280 All-In-One - Not scanning USB NOT CONNECTED
What do HP say about the error?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

<wadsonf@gmail.com> wrote in message
news:8605db34-2edc-41b7-9d19-5c850114fbf8@j9g2000prh.googlegroups.com...
>I get the same old error everytime I try to make a scan.
>
> I can make copies, print, but can not scan anything.
>
> When I hit the scan button, I get "USB not connected" displayed on the
> U.I
>
> Windows Vista Ultimate 64bit - Pretty sure latest HP drivers (off
> website)
>
> Downloaded HP Error Utility, and I got the green light on everything.
>
> This is a major error (check google!)
>
> PLease help


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  #3 (permalink)  
Old 04-27-2009
Bob Headrick [MVP]
 

Posts: n/a
Re: C4280 All-In-One - Not scanning USB NOT CONNECTED
wadsonf@gmail.com" <wadsonf@gmail.com> wrote in message
news:8605db34-2edc-41b7-9d19-5c850114fbf8@j9g2000prh.googlegroups.com:

> I get the same old error everytime I try to make a scan.
>
> I can make copies, print, but can not scan anything.
>
> When I hit the scan button, I get "USB not connected" displayed on the
> U.I
>
> Windows Vista Ultimate 64bit - Pretty sure latest HP drivers (off
> website)


While the drivers may be up to date make sure you also have the updates
installed - there are several critical updates to address communication
issues, including two in the last few weeks. Download the updates from
there:
http://h10025.www1.hp.com/ewfrf/wc/s... 92753&lang=en

Regards,
Bob Headrick, MS MVP Printing/Imaging


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