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HP Photosmart 2410xi HP Director Compatability Issues with Vista fax scan

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Old 02-17-2009

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HP Photosmart 2410xi HP Director Compatability Issues with Vista

I don't usually post to these forums but I thought I should since i
never found the answer to what i was looking for but somehow figured it
out for myself. i'm pretty much a complete idiot when it comes to
figuring stuff out for myself so surprised myself when i actually got
this to work.

I bought a new laptop last year and could not install HP Director or
ImageZone to work with Vista, as you all have discovered because of
incompatibility issues. Very frustrating because i found that i really
loved ImageZone for so many reasons and haven't found a viable solution
in the year i've not been able to use it.

So, after spending countless hours looking for an answer, I finally
discovered you can simply go into the Program Compatability Wizard on
Vista and change one little setting to the version you want to install a
program on. To do this, (let me see if I can remember correctly), go to
your Start, then Help & Support, and in the Search bar type "Program
Compatability Wizard", then click on the first link which should be the
Wizard itself, then click "open the wizard" option.

blah blah blah, don't install old virus protection software or program
specific software, but from here, click "next". I had the software that
came with the HP 2410xi Photosmart so I put the CD in, and chose option
#2 "i want to use the program i the CD-drive". From here, you just have
to select the display options that are suitable for your computer and
the version that your software was originally intended for; in my case
it was XP. I had to choose several different display options before I
found one that worked. When that was done, it took forever for it to
install but when it was done, this is what I encountered.

HP Director never would open which sort of sucked since i thought it
would work perfectly. However I remember that the Director was sort of
glichy on XP too and the ImageZone always worked. So I clicked on
ImageZone and it popped right open and found all of my files. it worked

However, my scanner does not work through ImageZone like it used to. I
looked around a lot to figure out why and HP's website kept referring to
the scanner not being compatabile with Vista except through Paint.
Okay, so I opened Paint and there it was - it worked there. So I scan
through Paint, pull up the image in ImageZone, can manipulate it,
organize it and do whatever to it there. It just won't scan there but
at least Imagezone has all the photoediting capabilities that it used
to which was important to me.

If you need to use the fax capabilities through HP Director, I wish I
knew what to tell you. I've actually never used that feature much but
might investigate it more in the future since scanning/faxing manually
on this 2410xi is a major drag. Would be curious if someone else has
figured that out after they get the all this working.

I hope that helped. had i come across this post awhile back, it would
have saved me hours of work!

good luck!

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