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"An unexpected internal error has occurred" while Scanning

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  #1 (permalink)  
Old 02-04-2009
TracyJ
 

Posts: n/a
"An unexpected internal error has occurred" while Scanning

This issue started a while back. I have an _HP_C6180_All-in-one_
machine. Whenever I try to scan using the HP Solution Center on my
laptop, this error comes up. I can scan to a flashdrive by using the
buttons on the unit itself so that's fine.

I have un-installed the driver (with HP's help by way of their
specialized windows cleanup utility software). I then re-installed the
driver they gave me. Still a no-go. It wouldn't be that big of a deal
except when I scan using the unit, it is suck in jpg mode so I can't
scan to pdf which is why this needs to be fixed.

They also had me uninstall my OpenHCD Host USB drive, which
re-installed after restarting.

I am on a wireless system and can print fine.

Any Help?

TracyJ


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  #2 (permalink)  
Old 02-04-2009
TracyJ
 

Posts: n/a
Re: "An unexpected internal error has occurred" while Scanning

FYI, HP does have a fix for this sort of error but it is not compatable
with Vista.

'HP Image Zone/Photo and Imaging Unexpected Internal Error and
Communications Failure Patch*'
(http://h10025.www1.hp.com/ewfrf/wc/s... pport/Redbox)

TracyJ


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