My first though would be to unhook the HP and see if the computer will
receive OK; with both devices connected and active, you may have signal
level problems, the HP may be responding to the incoming fax with tones that
the modem doesn't like, any number of things. If the modem works when it
has sole access to the phone line, you can always print the fax on the HP in
the other office.
Hal Hostetler, CPBE -- firstname.lastname@example.org
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
-- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
"cioangel" <email@example.com> wrote in message
> Using Windows Fax and Scan program, the program answers an incoming call,
> proceeds to function, then an error message declares that the Fax can't be
> received because of an unexpected error. I need to know how to fix this.
> is the unexpected error? My business has one fax number. In my office, I
> attached the fax line from the wall to my computer. I have an internal PCI
> Soft Data Fax Modem with Smart CP - Vista OS. The other office in my
> has an HP all-in-one printer also connected to the fax line. Is this the
> issue? Then, how can I have my computer and her printer receive the same