Can'r Print
 

I'm using a HP Deskjet 5550 printer, but nothing prints. I've checked that
it was installed properly. Vista came on the HP Pavilion Entertainment PC
that we recently purchased, and ever since we bought it, we've had this
problem printing.

I'm not particularly computer savvy, but everything seems to be alright.
When we hooked up the printer the first time to the USB port, our printer was
identified as the default printer. I've heard that one of the common
problems with Vista is printing related. I sure hope this is an easy fix.
--
Garry

Re: Can'r Print
 

In article <9360BE17-72FD-4C8B-A826-BAF72D724321@microsoft.com>, Garry wrote:

> When we hooked up the printer the first time to the USB port, our printer was*
> identified as the default printer.

Did you double check in the Printers Folder to see that there is a green check
mark on the printer icon?

Did you run the test print that you can run from the printer itself without
involving the PC? Check you manual for instructions.

Re: Can'r Print
 

Yes, there is a green check in the printer's folder.

No, didn't think to run the test from the printer. I'll have to give that a
try.

Thanks for the suggestion.
--
Garry


"huwyngr" wrote:

> In article <9360BE17-72FD-4C8B-A826-BAF72D724321@microsoft.com>, Garry wrote:
>
> > When we hooked up the printer the first time to the USB port, our printer was
> > identified as the default printer.
>
> Did you double check in the Printers Folder to see that there is a green check
> mark on the printer icon?
>
> Did you run the test print that you can run from the printer itself without
> involving the PC? Check you manual for instructions.
>
>

Re: Can'r Print
 

There are solutions on HP's website, including firmware updates for the
device:
http://h20000.www2.hp.com/bizsupport...&swEnvOID=2093
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"Garry" <Garry@discussions.microsoft.com> wrote in message
news:9360BE17-72FD-4C8B-A826-BAF72D724321@microsoft.com...
> I'm using a HP Deskjet 5550 printer, but nothing prints. I've checked
> that
> it was installed properly. Vista came on the HP Pavilion Entertainment PC
> that we recently purchased, and ever since we bought it, we've had this
> problem printing.
>
> I'm not particularly computer savvy, but everything seems to be alright.
> When we hooked up the printer the first time to the USB port, our printer
> was
> identified as the default printer. I've heard that one of the common
> problems with Vista is printing related. I sure hope this is an easy fix.
> --
> Garry

Re: Can'r Print
 

In article <FD762A81-220D-4945-8593-06DA42105055@microsoft.com>, Garry wrote:

> No, didn't think to run the test from the printer. *I'll have to give that a*
> try.

Helps with elimination but see Cari's link to firmware updates -- see the
reference to Read the Readme which is located on a TAB on the download page.