Re: Vista Home Premium and HP Officejet 6310
It has to be a Vista Home deal. I have the 6310 on Vista Bus. and it is
fine. If you used the Vista disc that should have been in the box, then I
agree, take it back and get your $ back. Hopefully you won't get a hassle.
"Sinner" <firstname.lastname@example.org> wrote in message
> "DJT" <email@example.com> wrote in message
>> I have been following this group for sometime as I wanted to setup and
>> occasionally use a fax modem, maybe once a year.
>> Having discovered thru this forum that Vista Home premium did not have
>> Fax facility built in like XP did, I purchased a HP Officejet 6310
>> when current AIO started getting noisey and appeared to be failing.
>> When I tried to use that fax printer driver to send a test fax the
>> print job just disappeared.
>> I can fax from glass on the AIO and can Fax thru XP.
>> I contacted HP Support by email and was given a long list of things to
>> try. None of which suceeded.
>> When I sent a followup I was finally advised that the fax did not work
>> with Vista Home Premium afterall. (HP said that it was a bug and will
>> let me know when it was fixed)
>> There is no indication on the Box the printer came in that there was a
>> problem with some Vista versions.
>> Has anyone else had a similar result as I feel that Hp was involved in
>> false advertising to not advise that the Fax did not work in some
>> Vista Versions. It is not as if Vista had only been out for a couple
>> of months. It has been available for about a year, plenty of time to
>> sort out if it worked or not
>> Sorry for the rant but I feel ripped off by HP
> Take the printer back. You're using Vista, they said it was Vista
> compatible, and it's not working. Demand your money back, and by a