photosmart 2610v

I bought that printer 1 year ago at hp. Now I have a brand new computer, a
new program and nothing in my office is working as it should. I can not scan
pdf not e-mail scans, not print labels correctly.... very very frustrating. I
would not complain if I had an Epson printer but I really expect hp working
with hp. When can I expect my printer to work with this new program?

in article 3E367183-83BA-44EE-BECD-281F0E0F9D76@microsoft.com, Coco at
mprranch@ntin.net wrote on 3/19/07 10:55 AM:

> I bought that printer 1 year ago at hp. Now I have a brand new computer, a
> new program and nothing in my office is working as it should. I can not scan
> pdf not e-mail scans, not print labels correctly.... very very frustrating. I
> would not complain if I had an Epson printer but I really expect hp working
> with hp. When can I expect my printer to work with this new program?

More than likely your printer needs a new driver. Go to the HP site and see
what it lists for your printer. I ran into the same thing, bought a new
computer with the printer and had to download the new driver.

It will work correctly when HP are finished with writing the new drivers:
http://h10025.www1.hp.com/ewfrf/wc/d...421133&lang=en
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Coco" <mprranch@ntin.net> wrote in message
news:3E367183-83BA-44EE-BECD-281F0E0F9D76@microsoft.com...
>I bought that printer 1 year ago at hp. Now I have a brand new computer, a
> new program and nothing in my office is working as it should. I can not
> scan
> pdf not e-mail scans, not print labels correctly.... very very
> frustrating. I
> would not complain if I had an Epson printer but I really expect hp
> working
> with hp. When can I expect my printer to work with this new program?

That's what I did and my computer is set up to check regularly for new
updates but there is no new driver update for this printer.

"Debra Lichtenwalner" wrote:

> in article 3E367183-83BA-44EE-BECD-281F0E0F9D76@microsoft.com, Coco at
> mprranch@ntin.net wrote on 3/19/07 10:55 AM:
>
> > I bought that printer 1 year ago at hp. Now I have a brand new computer, a
> > new program and nothing in my office is working as it should. I can not scan
> > pdf not e-mail scans, not print labels correctly.... very very frustrating. I
> > would not complain if I had an Epson printer but I really expect hp working
> > with hp. When can I expect my printer to work with this new program?
>
> More than likely your printer needs a new driver. Go to the HP site and see
> what it lists for your printer. I ran into the same thing, bought a new
> computer with the printer and had to download the new driver.
>
>

Thanks - I have already printed out this document but it does not resolve my
problem and I don't know if I have the time to wait until hp comes out with
the new drivers. I have a business to take care of... coco

"Cari (MS-MVP)" wrote:

> It will work correctly when HP are finished with writing the new drivers:
> http://h10025.www1.hp.com/ewfrf/wc/d...421133&lang=en
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Coco" <mprranch@ntin.net> wrote in message
> news:3E367183-83BA-44EE-BECD-281F0E0F9D76@microsoft.com...
> >I bought that printer 1 year ago at hp. Now I have a brand new computer, a
> > new program and nothing in my office is working as it should. I can not
> > scan
> > pdf not e-mail scans, not print labels correctly.... very very
> > frustrating. I
> > would not complain if I had an Epson printer but I really expect hp
> > working
> > with hp. When can I expect my printer to work with this new program?
>
>

"Coco" <mprranch@ntin.net> wrote in message
news:F2B48AD5-6488-4819-884E-4B5484B27026@microsoft.com...
> Thanks - I have already printed out this document but it does not resolve
> my
> problem and I don't know if I have the time to wait until hp comes out
> with
> the new drivers. I have a business to take care of... coco
>
> "Cari (MS-MVP)" wrote:
>
>> It will work correctly when HP are finished with writing the new drivers:
>> http://h10025.www1.hp.com/ewfrf/wc/d...421133&lang=en
>> --
>> Cari (MS-MVP)
>> Windows Technologies - Printing & Imaging

The new drivers are now available for download at
http://h10025.www1.hp.com/ewfrf/wc/s...2093&lang=e n

Regards,
Bob Headrick, MS MVP Printing/Imaging