"Bob Headrick" <bobh@mvps.org> wrote in message
news:5CFFFD20-E434-43F2-9577-1002F3AD2FD1@microsoft.com...
> "tkyle" <tkyle@discussions.microsoft.com> wrote in message
> news
7088D8A-8108-4917-BD95-8D566225A781@microsoft.com...
>>I bought a new HP officejet 7310. It would not allow me to install the
>> software that came with the printer. I am stuck with an all-in-one
>> machine
>> that will basically only print. I can scan but it will only import as a
>> .tff. Any suggestions?
>
>
> The full featured driver is now available from HP. You can download it
> from:
> http://h10025.www1.hp.com/ewfrf/wc/s...2093&lang=e n
>
> Regards,
> Bob Headrick, MS MVP Printing/Imaging
>
I wonder if that's the same s/w offered now for the 7210 AIO. I can't make
it work, and 4 1/2 hours with HP technical support today didn't work.
The package looks comprehensive, part of it works, I can even see estimated
ink levels once again. However, the main part of the app when launched
flashes the program's opening screen, then immediately a dialog box pops up
with "no HP products found, Something (can't remember name) Center will now
close. THis is on a Sony Vaio running Vista Ultimate, 2gigs RAM, no errors
during installation; just something not quite right about the installation
program. Usually you get a dialog box that the installation is finished;
this just quietly exits, no errors (takes quite a while, all 163MB).
The tech, and there were some problems in understanding language-wise, had
me delete a couple registry keys, uninstall everything, we went through it 4
times, and the result was always the same. I have a case number and a
promised callback in 3 days, the tech indicated that it was new software and
they will work on my case.
I'm was elated to see the comprehensive driver show up - but really let down
when it didn't install completely. Vista works fine for me but I've had
sort of a grudge against HP for not getting out a s/w package for the
all-in-ones at the release of Vista (yes, I've read all about how this
couldn't be, poor MS, poor HP, etc.
It was also interesting that the technician tried to sell me ink cartridges
and an extended warranty that I tried to understand (!) during the times
when Windows is doing it's installation thing or rebooting. It seemed a
little strange to hear this sales pitch, while working for hours on a
support problem. Every time I was put on hold, there was a guitar
recording - playing - distorted Christmas music on March 22. So here we
have a tech support person from India trying to sell me an extended warranty
on a printer that "lost it's comprehensive drivers" when I "upgraded"
(should have waited like everyone says) and hearing "I Saw Three Ships" and
other Christmas tunes when placed on hold. No opportunity is ever lost for
marketing. Perhaps someone should suggest (NOT) that MS push an anytime
upgrade on people calling for Vista support while waiting! Some marketeer
will no doubt pick up on this by coincidence. Yuck.
Anyway the file I got is AIO_CDB_Full_Network_enu.exe and you can get it at
hp.com, and it would be great to find out if my Vista installation is flawed
or if others experience the same problem.
I asked the tech if having the ability to scan from Ultimate is a possible
conflict, he said no.
It's only March
Bill Halvorsen
Linear Mode
