HP Officejet 7310 software

"Non-entity" <notavalidaddress@nonentitynohow.net> wrote in message news:%

> The package looks comprehensive, part of it works, I can even see
> estimated ink levels once again. However, the main part of the app when
> launched flashes the program's opening screen, then immediately a dialog
> box pops up with "no HP products found, Something (can't remember name)
> Center will now close. THis is on a Sony Vaio running Vista Ultimate,
> 2gigs RAM, no errors during installation; just something not quite right
> about the installation program. Usually you get a dialog box that the
> installation is finished; this just quietly exits, no errors (takes quite
> a while, all 163MB).
>

A similar thing happened to me during installation - it sat for a long time
at 96% complete; when I started to drag the progress window to another part
of the screen, it just went away.

- Dennis Brothers

"Dennis Brothers" <brothers@abbreviatemysurname.com> wrote in message
news:OoClI8YbHHA.260@TK2MSFTNGP02.phx.gbl...
>
> "Non-entity" <notavalidaddress@nonentitynohow.net> wrote in message news:%
>
>> The package looks comprehensive, part of it works, I can even see
>> estimated ink levels once again. However, the main part of the app when
>> launched flashes the program's opening screen, then immediately a dialog
>> box pops up with "no HP products found, Something (can't remember name)
>> Center will now close. THis is on a Sony Vaio running Vista Ultimate,
>> 2gigs RAM, no errors during installation; just something not quite right
>> about the installation program. Usually you get a dialog box that the
>> installation is finished; this just quietly exits, no errors (takes quite
>> a while, all 163MB).
>>
>
> A similar thing happened to me during installation - it sat for a long
> time at 96% complete; when I started to drag the progress window to
> another part of the screen, it just went away.
>
> - Dennis Brothers
>


I'm perplexed by this, I would have expected a lot of USB HP AIO users would
be saying something... I dunno. At any rate, HP has promised a Tuesday
callback but I couldn't quite understand everything said; I believe I was
encouraged to give HP another 3 weeks or so on this... I did try to ensure
that the install program detected the printer; it did. I believe the
installation prompts to print a test page, and I did; it worked, and I
thought things were going to be OK. But that "HP Solution Center" flashes
for just a second (really too quickly to know what it really is) before the
box popup with "no HP device detected." I can successfully scan with
Windows Fax and Scan anyway, and with the bits and pieces of what installed,
I "think" I can check ink levels once again (shows half empty - or is it
half full?). I know I liked working with HP's scan program before... and I
haven't really gone through this but it appears that at least part of
initial FAX setup (or change) in the all-in-one is now done over the web,
instead of being done in an applet on the PC (a wizard in HP's software back
in XP days).

Bill Halvorsen

My experience is pretty much the same as yours - it detected the printer
during installation (printer is networked rather than USB). It didn't print
a test page, though. Says it can't find an HP printer when the HP app is
launched. Printing does work.

- Dennis Brothers

"Non-entity" <notavalidaddress@nonentitynohow.net> wrote in message
news:Ow9nqabbHHA.2448@TK2MSFTNGP02.phx.gbl...
> "Dennis Brothers" <brothers@abbreviatemysurname.com> wrote in message
> news:OoClI8YbHHA.260@TK2MSFTNGP02.phx.gbl...
>>
>> "Non-entity" <notavalidaddress@nonentitynohow.net> wrote in message
>> news:%
>>
>>> The package looks comprehensive, part of it works, I can even see
>>> estimated ink levels once again. However, the main part of the app when
>>> launched flashes the program's opening screen, then immediately a dialog
>>> box pops up with "no HP products found, Something (can't remember name)
>>> Center will now close. THis is on a Sony Vaio running Vista Ultimate,
>>> 2gigs RAM, no errors during installation; just something not quite right
>>> about the installation program. Usually you get a dialog box that the
>>> installation is finished; this just quietly exits, no errors (takes
>>> quite a while, all 163MB).
>>>
>>
>> A similar thing happened to me during installation - it sat for a long
>> time at 96% complete; when I started to drag the progress window to
>> another part of the screen, it just went away.
>>
>> - Dennis Brothers
>>
>
>
> I'm perplexed by this, I would have expected a lot of USB HP AIO users
> would be saying something... I dunno. At any rate, HP has promised a
> Tuesday callback but I couldn't quite understand everything said; I
> believe I was encouraged to give HP another 3 weeks or so on this... I did
> try to ensure that the install program detected the printer; it did. I
> believe the installation prompts to print a test page, and I did; it
> worked, and I thought things were going to be OK. But that "HP Solution
> Center" flashes for just a second (really too quickly to know what it
> really is) before the box popup with "no HP device detected." I can
> successfully scan with Windows Fax and Scan anyway, and with the bits and
> pieces of what installed, I "think" I can check ink levels once again
> (shows half empty - or is it half full?). I know I liked working with
> HP's scan program before... and I haven't really gone through this but it
> appears that at least part of initial FAX setup (or change) in the
> all-in-one is now done over the web, instead of being done in an applet on
> the PC (a wizard in HP's software back in XP days).
>
> Bill Halvorsen