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Hp Officejet 6310 (Vista)

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  #1 (permalink)  
Old 05-16-2008
qumara
 

Posts: n/a
Hp Officejet 6310 (Vista)
Hello everyone

I did something really stupid and I need help...I did a system restore and
now my computer is messed up, mainly my printer. I cannot download any
drivers, can't get my computer to recongize my printer. I get 2 error
messages saying:
1: HP Installer Driver ul not found
2: Acess to the registry key;
HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\eDiegs is denied.

Can anyone help....I tried calling HP 1wk/2-3hr/day...and still nothing.

i have a Compaq Pressaro SR2050NX - Windows Vista - 64Bit : Hope this info
helps...thanks in advance!!!

--
Tiff
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  #2 (permalink)  
Old 05-17-2008
Bob
 

Posts: n/a
Re: Hp Officejet 6310 (Vista)
Undo system restore or choose a different restore point.

"qumara" <qumara@discussions.microsoft.com> wrote in message
news:054D3E0C-A6F8-4343-A8B3-4DD959279F34@microsoft.com...
> Hello everyone
>
> I did something really stupid and I need help...I did a system restore and
> now my computer is messed up, mainly my printer. I cannot download any
> drivers, can't get my computer to recongize my printer. I get 2 error
> messages saying:
> 1: HP Installer Driver ul not found
> 2: Acess to the registry key;
> HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\eDiegs is denied.
>
> Can anyone help....I tried calling HP 1wk/2-3hr/day...and still nothing.
>
> i have a Compaq Pressaro SR2050NX - Windows Vista - 64Bit : Hope this info
> helps...thanks in advance!!!
>
> --
> Tiff


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  #3 (permalink)  
Old 05-18-2008
Larry
 

Posts: n/a
Re: Hp Officejet 6310 (Vista)
Tiff, *Stupid* question... Have you tried just uninstalling/reinstalling the
printer.
Now did you honestly really expect HP to help you out? Your issue obviously
was not on any of their scripts....
Good luck.

"Bob" <bob@nowhere.net> wrote in message
news:7uednawKtf6IirPVnZ2dnUVZ_hWdnZ2d@comcast.com. ..
> Undo system restore or choose a different restore point.
>
> "qumara" <qumara@discussions.microsoft.com> wrote in message
> news:054D3E0C-A6F8-4343-A8B3-4DD959279F34@microsoft.com...
>> Hello everyone
>>
>> I did something really stupid and I need help...I did a system restore
>> and
>> now my computer is messed up, mainly my printer. I cannot download any
>> drivers, can't get my computer to recongize my printer. I get 2 error
>> messages saying:
>> 1: HP Installer Driver ul not found
>> 2: Acess to the registry key;
>> HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\eDiegs is denied.
>>
>> Can anyone help....I tried calling HP 1wk/2-3hr/day...and still nothing.
>>
>> i have a Compaq Pressaro SR2050NX - Windows Vista - 64Bit : Hope this
>> info
>> helps...thanks in advance!!!
>>
>> --
>> Tiff

>

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  #4 (permalink)  
Old 06-03-2008
Tony Zamboni
 

Posts: n/a
Re: Hp Officejet 6310 (Vista)
I had the same problem and I solved it by logging in as the administrator,
uninstalling the printer and inserting the Vista CD that came with the
printer and did a new install.
Tony Zamboni

"qumara" <qumara@discussions.microsoft.com> wrote in message
news:054D3E0C-A6F8-4343-A8B3-4DD959279F34@microsoft.com...
> Hello everyone
>
> I did something really stupid and I need help...I did a system restore and
> now my computer is messed up, mainly my printer. I cannot download any
> drivers, can't get my computer to recongize my printer. I get 2 error
> messages saying:
> 1: HP Installer Driver ul not found
> 2: Acess to the registry key;
> HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\eDiegs is denied.
>
> Can anyone help....I tried calling HP 1wk/2-3hr/day...and still nothing.
>
> i have a Compaq Pressaro SR2050NX - Windows Vista - 64Bit : Hope this info
> helps...thanks in advance!!!
>
> --
> Tiff


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