I'm attempting to add a network printer (HP LaserJet 8100 DN). Every time I
attempt to install I receive the message - "You need to install printer
driver.....". When I select "Install driver" - I receive a message that says
"Windows host process (Rundll32) has stopped working". If I select "check
online" - it sends me to KB938979 (which I downloaded and attempted to
install - but received the message that this update does not apply to my
system). If I "view problem details" - I receive the following -
Problem signature:
Problem Event Name: APPCRASH
Application Name: rundll32.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b0e1
Fault Module Name: ntprint.dll
Fault Module Version: 6.0.6000.16512
Fault Module Timestamp: 46807fc6
Exception Code: c0000005
Exception Offset: 0001d7ae
OS Version: 6.0.6000.2.0.0.256.4
Locale ID: 1033
Additional Information 1: f4f2
Additional Information 2: e4763ad377c4b9dcc33e3c903d0726e6
Additional Information 3: e86b
Additional Information 4: 34ff95b68894ee225f568786c2d73593
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--robbe
Linear Mode
