Re: Problem installing Canon printer in Vista Ultimate 64 bit
I would go back to Canon and hope this time you get someone intelligent.
They are usually pretty helpful.
XP Pro SP2 x 2/Vista Ultimate SP1
"Stephen Flanagan" <firstname.lastname@example.org> wrote in message
> Yes I had installed version 1.16 (although the icon on my desktop just
> says 1.1). I did uninstall and use your link and re-downloaded but still
> get the same Error Message stating "The scanner driver supported by this
> software is not installed, Install it then retry". I see from your link
> that are higher (newer) Vista versions i.e. Vista 64 2.02 tried them but
> no luck either.
> Thanks anyway.
> "Peter" <email@example.com> wrote in message
>> Did you install MP navigator 1.16?
>> Toronto, Canada
>> XP Pro SP2 x 2/Vista Ultimate SP1
>> Triple Boot
>> "Stephen Flanagan" <firstname.lastname@example.org> wrote in message
>>> Just got a new PC with 64 bit Vista Ultimate and am having problems
>>> correctly installing a Canon Pixma MP760 multi function printer, scanner
>>> copier. I downloaded all the 64 bit drivers from the Canon website and
>>> installed them with no problems . Connected the printer and things
>>> to go OK. The printer is registered fine in Device Manager under
>>> Devices with Properties saying this device is working properly.
>>> I can print OK and copy OK but am struggling with scanning. The canon
>>> software to scan is called MP Navigator 1.1 but when I click on the icon
>>> launch I get the error message "The scanner driver supported by this
>>> software is not installed, Install it then retry". I try to update the
>>> driver software and get the message "Windows has determined the driver
>>> software for your device is up to date". So I have no way to amend any
>>> scans. I can scan from the printer itself (i.e. not the PC) but this
>>> for example 4 pages for a simple 1 page original.
>>> Have tried ringing Canon but they are a joke. Rang them from work and
>>> eventually had to concede and take a day off work to ring in front of
>>> the PC
>>> at home. Rang them and after 30 mins of a lady who kept putting me on
>>> and referring to an expert was told this would have to be passed to
>>> Level 2
>>> support who would ring me in 2 or 3 days. Told them I work in office
>>> but they expect me to take a couple of further days off work to wait
>>> call - cheaper to buy a new printer!
>>> Have tried the usual of uninstalling the printer and re-installing and
>>> re downloaded the 64 bit software. In "Problem Reports and Solutions" 3
>>> the canon 64 bit drivers appear including the MP Navigator s/w
>>> (m6C18MUx.exe) all with the same message of Program Compatibility
>>> The problem given is
>>> This program might require administrator privileges (I am the
>>> Problem signature
>>> Problem Event Name: PCA2
>>> Problem Signature 01: m6C18MUx.exe
>>> Problem Signature 02: 0.0.0.0
>>> Problem Signature 03: m6C18MUx.exe
>>> Problem Signature 04: unknown
>>> Problem Signature 05: unknown
>>> Problem Signature 06: 8
>>> Problem Signature 07: 202
>>> OS Version: 6.0.6001.2.1.0.256.1
>>> Locale ID: 2057
>>> Files that help describe the problem
>>> Am I flogging a dead horse and is it simply that the scanner drivers
>>> on the canon website say Windows Vista 64bit) just don't work or is
>>> their a
>>> solution I'm missing.
>>> I can get the scanner to work using Windows Photo Gallery but there are
>>> a few adjustments you can make compared to the canon s/w.
>>> Appreciate any help.