Microsoft refusing to support retail Vista issue?

I am having a fax issue with a newly-purchased copy of Vista Ultimate (retail
version)

Microsoft says they will give support during "warranty period"- I opened a
support request and after a few basic suggestions Microsft is now not
responding to my requests for assistance. I last heard from their
"escalation engineer" on 4/22 and today is May 1; I've sent him thee emails
and he has not responded. Their basic suggestions- "make sure the phone line
is plugged into the fax modem" and "try a reinstall-in-place" - solved
nothing. I'm basically getting to understand it is a problem with RPC Server
permissions, somehting I've found myself in the Microsoft Newsgroup and the
Knowledge Base. And if I could find it, I gotta wonder why the Microsoft
"support professional" couldn't suggest it. I paid $360 for Vista- and they
are not answering my support emails. This is BAD SERVICE. Nobody cares. My
home PC is Vista, but I sure as hell am not going to use Vista for my
corporation. That's right, I run a business. And this little episode is
going to ensure that my staff and I work to move EVERYTHING to Open Source
platforms; I've NEVER had this kind of trouble getting a Linux issue
resolved- and my copy of Ubuntu was FREE as opposed to the $360 I paid for
Vista!

SUPPORT REQUEST ID = 1063246924
SUPPORT TECH WHO HAS NOT REPLIED TO 3 EMAILS EMAIL FOR OVER A WEEK =
30fezh@mssupport.microsoft.com

OK. I feel your pain. Aside from venting and some possible empathy from us,
how might we, at this time and in this place, help you?
--

Tom
MSMVP 1998-2007


"Bill Milosz" <BillMilosz@discussions.microsoft.com> wrote in message
news:69567C47-EEB3-4E51-9A1D-41EF459ABA3A@microsoft.com...
>I am having a fax issue with a newly-purchased copy of Vista Ultimate
>(retail
> version)
>
> Microsoft says they will give support during "warranty period"- I opened a
> support request and after a few basic suggestions Microsft is now not
> responding to my requests for assistance. I last heard from their
> "escalation engineer" on 4/22 and today is May 1; I've sent him thee
> emails
> and he has not responded. Their basic suggestions- "make sure the phone
> line
> is plugged into the fax modem" and "try a reinstall-in-place" - solved
> nothing. I'm basically getting to understand it is a problem with RPC
> Server
> permissions, somehting I've found myself in the Microsoft Newsgroup and
> the
> Knowledge Base. And if I could find it, I gotta wonder why the Microsoft
> "support professional" couldn't suggest it. I paid $360 for Vista- and
> they
> are not answering my support emails. This is BAD SERVICE. Nobody cares.
> My
> home PC is Vista, but I sure as hell am not going to use Vista for my
> corporation. That's right, I run a business. And this little episode is
> going to ensure that my staff and I work to move EVERYTHING to Open Source
> platforms; I've NEVER had this kind of trouble getting a Linux issue
> resolved- and my copy of Ubuntu was FREE as opposed to the $360 I paid for
> Vista!
>
> SUPPORT REQUEST ID = 1063246924
> SUPPORT TECH WHO HAS NOT REPLIED TO 3 EMAILS EMAIL FOR OVER A WEEK =
> 30fezh@mssupport.microsoft.com

>> and he has not responded. Their basic suggestions- "make sure the phone
>> line
> is plugged into the fax modem" and "try a reinstall-in-place" - solved
> nothing.

And do not hold your breath waiting. I've been on the phone with their tech
support ....
DO NOT HOLD YOUR BREATH!!
They actually beat HP in useless tech support.
Good luck anyway.
Cheers
http://warworld13.myminicity.com/

I'd be tempted to call the main Microsoft corp. number and complain, perhaps
asking for a refund, due to poor product support.
Generally, if you are polite, and not confrontational, you will obtain
better results. Since Vista is a "hot" product, there is generally a higher
level of attention paid to customer issues than with the more mature windows
versions. My experience has generally been that using this route can get
you into support areas/levels that you will not be normally able to access
any other way. Did you perhaps end up in a support area/level that has been
outsourced?

I would also say that if you are running a business that depends upon fax,
you should consider using more capable fax software than has traditionally
been supplied with windows. This may be available from the vendor of all in
ones, or third party software.

Support in these newsgroups is usually provided by volunteers, not
Microsoft.

For us to attempt to help solve your fax problem, you will need to explain
your problem in more detail than "I am having a fax issue with a
newly-purchased copy of Vista Ultimate"

"Bill Milosz" <BillMilosz@discussions.microsoft.com> wrote in message
news:69567C47-EEB3-4E51-9A1D-41EF459ABA3A@microsoft.com...
> I am having a fax issue with a newly-purchased copy of Vista Ultimate
(retail
> version)
>
> Microsoft says they will give support during "warranty period"- I opened a
> support request and after a few basic suggestions Microsft is now not
> responding to my requests for assistance. I last heard from their
> "escalation engineer" on 4/22 and today is May 1; I've sent him thee
emails
> and he has not responded. Their basic suggestions- "make sure the phone
line
> is plugged into the fax modem" and "try a reinstall-in-place" - solved
> nothing. I'm basically getting to understand it is a problem with RPC
Server
> permissions, somehting I've found myself in the Microsoft Newsgroup and
the
> Knowledge Base. And if I could find it, I gotta wonder why the Microsoft
> "support professional" couldn't suggest it. I paid $360 for Vista- and
they
> are not answering my support emails. This is BAD SERVICE. Nobody cares.
My
> home PC is Vista, but I sure as hell am not going to use Vista for my
> corporation. That's right, I run a business. And this little episode is
> going to ensure that my staff and I work to move EVERYTHING to Open Source
> platforms; I've NEVER had this kind of trouble getting a Linux issue
> resolved- and my copy of Ubuntu was FREE as opposed to the $360 I paid for
> Vista!
>
> SUPPORT REQUEST ID = 1063246924
> SUPPORT TECH WHO HAS NOT REPLIED TO 3 EMAILS EMAIL FOR OVER A WEEK =
> 30fezh@mssupport.microsoft.com

Chuck, I wish I could help you with an answer.... but, I cannot. I am having
the same problem. I called corporate and reached the rudest group of
"Customer Service" people I have spoken to in a long time. I took names and
badge numbers and plan to do a little digging and find out who is actually in
charge of their customer service/tech support and make them aware that not
only does Vista suck, so does their "support" team. You have my sympothy!

"Chuck" wrote:

> I'd be tempted to call the main Microsoft corp. number and complain, perhaps
> asking for a refund, due to poor product support.
> Generally, if you are polite, and not confrontational, you will obtain
> better results. Since Vista is a "hot" product, there is generally a higher
> level of attention paid to customer issues than with the more mature windows
> versions. My experience has generally been that using this route can get
> you into support areas/levels that you will not be normally able to access
> any other way. Did you perhaps end up in a support area/level that has been
> outsourced?
>
> I would also say that if you are running a business that depends upon fax,
> you should consider using more capable fax software than has traditionally
> been supplied with windows. This may be available from the vendor of all in
> ones, or third party software.
>
> Support in these newsgroups is usually provided by volunteers, not
> Microsoft.
>
> For us to attempt to help solve your fax problem, you will need to explain
> your problem in more detail than "I am having a fax issue with a
> newly-purchased copy of Vista Ultimate"
>
> "Bill Milosz" <BillMilosz@discussions.microsoft.com> wrote in message
> news:69567C47-EEB3-4E51-9A1D-41EF459ABA3A@microsoft.com...
> > I am having a fax issue with a newly-purchased copy of Vista Ultimate
> (retail
> > version)
> >
> > Microsoft says they will give support during "warranty period"- I opened a
> > support request and after a few basic suggestions Microsft is now not
> > responding to my requests for assistance. I last heard from their
> > "escalation engineer" on 4/22 and today is May 1; I've sent him thee
> emails
> > and he has not responded. Their basic suggestions- "make sure the phone
> line
> > is plugged into the fax modem" and "try a reinstall-in-place" - solved
> > nothing. I'm basically getting to understand it is a problem with RPC
> Server
> > permissions, somehting I've found myself in the Microsoft Newsgroup and
> the
> > Knowledge Base. And if I could find it, I gotta wonder why the Microsoft
> > "support professional" couldn't suggest it. I paid $360 for Vista- and
> they
> > are not answering my support emails. This is BAD SERVICE. Nobody cares.
> My
> > home PC is Vista, but I sure as hell am not going to use Vista for my
> > corporation. That's right, I run a business. And this little episode is
> > going to ensure that my staff and I work to move EVERYTHING to Open Source
> > platforms; I've NEVER had this kind of trouble getting a Linux issue
> > resolved- and my copy of Ubuntu was FREE as opposed to the $360 I paid for
> > Vista!
> >
> > SUPPORT REQUEST ID = 1063246924
> > SUPPORT TECH WHO HAS NOT REPLIED TO 3 EMAILS EMAIL FOR OVER A WEEK =
> > 30fezh@mssupport.microsoft.com
>
>
>