scanner selected cannot be found

I have a Canon MF3240 printer/copier/scanner. I have loaded the latest
drivers and the device appears under scanners in the control panel, but when
i go to use the software provided by Canon (Canon MF Toolbox 4.9) the scanner
software will not work. I get the message mentioned in the subject. Canon
told me it is a Microsoft problem since it works from Microsoft Paint.

Does anyone have any idea how to correct the problem?

If you installed the driver from Device Manager or a disk, download and
install the latest driver from the Canon website.
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*Report back, please*

"Nottingham" <Nottingham@discussions.microsoft.com> wrote in message
news:A60CEEBA-3222-4A25-BF06-C50F8A2434DD@microsoft.com...
>I have a Canon MF3240 printer/copier/scanner. I have loaded the latest
> drivers and the device appears under scanners in the control panel, but
> when
> i go to use the software provided by Canon (Canon MF Toolbox 4.9) the
> scanner
> software will not work. I get the message mentioned in the subject. Canon
> told me it is a Microsoft problem since it works from Microsoft Paint.
>
> Does anyone have any idea how to correct the problem?
>
>