Can't Install HP L7580 All-In-One

I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003 server.
I am having problems installing it on my system which also runs Vista. I
have assigned a static IP address, 192.168.1.15, to the printer and can ping
it and use IE to navigate to http://192.168.1.15 and view its properties.

When I initially tried to install the printer, I got to the "Device Setup"
screen which reported that "Device Detected" which was followed by a message
saying "Device Setup has failed to complete." with a red circle containing a
white 'X'. A Windows message box popped up with the message "HP Network
Devices Support has stopped working". I clicked "Check online for a
solution (recommended)" in this message box but no solution was found but I
have sent more than a half-dozen problem reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the installation
thinking I could set the printer up manually after the wizard completed.
After the wizard completed, I tried running setup.exe again to install the
printer but this time it couldn't even detect the device.

I searched for a resolution to the problem on the Internet but all I found
was a lot of postings making various suggestions which were reported to work
by some and not work by most. Over the two weeks I have had the printer, I
have tried most if not all of them. I uninstalled the software, downloaded
the "scrubber" package from HP and ran it, downloaded the latest version of
the installation package from HP, deleted INFCACHE.1, and most of the other
suggestions (not solutions) and tried to set up the printer again. I had
the same result, it couldn't detect the device.

After HP's set up was unable to detect the printer, I went to Printers in
Control Panel and right-clicked in the empty space on the right side and
selected "Add Printer...". Windows was able to find the printer, install it
and successfully print a test page. This limited functionality, however, is
not the reason I bought an "All-In-One" device. I want it all to work as it
does on the other Vista system.

I performed a system restore using a restore point set before I got the
printer. After restoring my system, I was able to recreate my initial
installation attempt where the device was detected but the "Device Setup has
failed to complete" again. I have been sitting here for two days hiting the
"Retry" button after making the various changes suggested in the postings on
the Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and used
printmanagement.msc to see if the printer was installed. It showed up as
"HP Officejet Pro L7500 Series (redirected 1)" in both the registry and
printmanagement.msc, I'm uncertain what the "(redirected 1)" means as this
is the first time I ever saw anything like it. There was also an entry for
"Fax (redirected 1/copy 1)" which I assume is the fax functionality of the
L7580.

After a few hours, messages appeared in my Event Log stating "Printer HP
Officejet Pro L7500 Series (redirected 1) was deleted, and users will no
longer be able to print to this printer." and "Printer Fax (redirected
1/copy 1) was deleted, and users will no longer be able to print to this
printer." When I checked the registry and printmanagement.msc, the printer
and fax were gone.

Some of the posts I've read say the printer won't be removed without user
interaction, however, my Event Log makes me believe differently. Some of
the posts indicate the reason the install fails is a permissions issue. I
can believe that because of all of the problems with "Access Denied"
messages from Vista.

I'm posting to this group because some people from Microsoft reply, whereas,
no one from HP ever responds to any of the posts on their forums or if HP
people do respond, they never identify themselves. If I was HP and had a
solution, I would post it as a highlighted link on my main web site based on
the number of complaints in their forums and the effect it must be having on
their reputation.

As I've pointed out, I've tried all of the suggestions I can find but have
not found any that allow me to set up the printer on my system. Does anyone
have a solution to this problem?

Thanks,
Tom

the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software from HP


This might be the problem

Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"
http://support.microsoft.com/kb/937187




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" <tbean@newsgroup.nospam> wrote in message
news:OhiDGEflIHA.5396@TK2MSFTNGP04.phx.gbl...
>I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
>successfully installed it on another Vista system and a Windows 2003
>server. I am having problems installing it on my system which also runs
>Vista. I have assigned a static IP address, 192.168.1.15, to the printer
>and can ping it and use IE to navigate to http://192.168.1.15 and view its
>properties.
>
> When I initially tried to install the printer, I got to the "Device Setup"
> screen which reported that "Device Detected" which was followed by a
> message saying "Device Setup has failed to complete." with a red circle
> containing a white 'X'. A Windows message box popped up with the message
> "HP Network Devices Support has stopped working". I clicked "Check online
> for a solution (recommended)" in this message box but no solution was
> found but I have sent more than a half-dozen problem reports to Microsoft.
>
> Then, I made the mistake of clicking "Next" to continue the installation
> thinking I could set the printer up manually after the wizard completed.
> After the wizard completed, I tried running setup.exe again to install the
> printer but this time it couldn't even detect the device.
>
> I searched for a resolution to the problem on the Internet but all I found
> was a lot of postings making various suggestions which were reported to
> work by some and not work by most. Over the two weeks I have had the
> printer, I have tried most if not all of them. I uninstalled the
> software, downloaded the "scrubber" package from HP and ran it, downloaded
> the latest version of the installation package from HP, deleted
> INFCACHE.1, and most of the other suggestions (not solutions) and tried to
> set up the printer again. I had the same result, it couldn't detect the
> device.
>
> After HP's set up was unable to detect the printer, I went to Printers in
> Control Panel and right-clicked in the empty space on the right side and
> selected "Add Printer...". Windows was able to find the printer, install
> it and successfully print a test page. This limited functionality,
> however, is not the reason I bought an "All-In-One" device. I want it all
> to work as it does on the other Vista system.
>
> I performed a system restore using a restore point set before I got the
> printer. After restoring my system, I was able to recreate my initial
> installation attempt where the device was detected but the "Device Setup
> has failed to complete" again. I have been sitting here for two days
> hiting the "Retry" button after making the various changes suggested in
> the postings on the Internet.
>
> I have looked in the registry under
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and
> used printmanagement.msc to see if the printer was installed. It showed
> up as "HP Officejet Pro L7500 Series (redirected 1)" in both the registry
> and printmanagement.msc, I'm uncertain what the "(redirected 1)" means as
> this is the first time I ever saw anything like it. There was also an
> entry for "Fax (redirected 1/copy 1)" which I assume is the fax
> functionality of the L7580.
>
> After a few hours, messages appeared in my Event Log stating "Printer HP
> Officejet Pro L7500 Series (redirected 1) was deleted, and users will no
> longer be able to print to this printer." and "Printer Fax (redirected
> 1/copy 1) was deleted, and users will no longer be able to print to this
> printer." When I checked the registry and printmanagement.msc, the
> printer and fax were gone.
>
> Some of the posts I've read say the printer won't be removed without user
> interaction, however, my Event Log makes me believe differently. Some of
> the posts indicate the reason the install fails is a permissions issue. I
> can believe that because of all of the problems with "Access Denied"
> messages from Vista.
>
> I'm posting to this group because some people from Microsoft reply,
> whereas, no one from HP ever responds to any of the posts on their forums
> or if HP people do respond, they never identify themselves. If I was HP
> and had a solution, I would post it as a highlighted link on my main web
> site based on the number of complaints in their forums and the effect it
> must be having on their reputation.
>
> As I've pointed out, I've tried all of the suggestions I can find but have
> not found any that allow me to set up the printer on my system. Does
> anyone have a solution to this problem?
>
> Thanks,
> Tom
>

Alan,

I glad you responded. I've seen your posts and you seem to know as much as
anyone else whose messages I've read.

Unfortunately, I've already looked at the KB article you suggested and
checked the version of the Setupapi.dll on my system and I have a newer
version installed. I had already applied Service Pack 1 on both systems
running Vista before installiing the printer. My assumption, possibly
incorrect, is that the newer verion of the files already have the fix. I
have tried, multiple times, deleting INFCACHE.1 and it does not make any
difference.

Your post regarding authentication was the one that intrigued me. I was
going to compare the permissions on the C:\Windows\System32\spool directory
on the system with the system with the successful install and the system I
can't install to see if there was a difference. About the time I was ready
to attempt the comparison, I got the Event Log messages I reported and the
printer was no longer available. Do you think this could be a permissons
issue? If so, why would two systems running the same fixes and service pack
on the same network/domain behave so differently?

Do you have any other ideas about what I can try because at this point I'm
ready to try anything?

Thanks,
Tom

"Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
news:%236NRgEglIHA.1188@TK2MSFTNGP04.phx.gbl...
> the (redirected) printers are from a TS session.
>
> "HP Network Devices Support has stopped working". This is software from
> HP
>
>
> This might be the problem
>
> Error message when you try to install a new hardware device in Windows
> Vista: "Windows encountered a problem installing the driver software for
> your device"
> http://support.microsoft.com/kb/937187
>
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
> news:OhiDGEflIHA.5396@TK2MSFTNGP04.phx.gbl...
>>I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
>>successfully installed it on another Vista system and a Windows 2003
>>server. I am having problems installing it on my system which also runs
>>Vista. I have assigned a static IP address, 192.168.1.15, to the printer
>>and can ping it and use IE to navigate to http://192.168.1.15 and view its
>>properties.
>>
>> When I initially tried to install the printer, I got to the "Device
>> Setup" screen which reported that "Device Detected" which was followed by
>> a message saying "Device Setup has failed to complete." with a red circle
>> containing a white 'X'. A Windows message box popped up with the message
>> "HP Network Devices Support has stopped working". I clicked "Check
>> online for a solution (recommended)" in this message box but no solution
>> was found but I have sent more than a half-dozen problem reports to
>> Microsoft.
>>
>> Then, I made the mistake of clicking "Next" to continue the installation
>> thinking I could set the printer up manually after the wizard completed.
>> After the wizard completed, I tried running setup.exe again to install
>> the printer but this time it couldn't even detect the device.
>>
>> I searched for a resolution to the problem on the Internet but all I
>> found was a lot of postings making various suggestions which were
>> reported to work by some and not work by most. Over the two weeks I have
>> had the printer, I have tried most if not all of them. I uninstalled the
>> software, downloaded the "scrubber" package from HP and ran it,
>> downloaded the latest version of the installation package from HP,
>> deleted INFCACHE.1, and most of the other suggestions (not solutions) and
>> tried to set up the printer again. I had the same result, it couldn't
>> detect the device.
>>
>> After HP's set up was unable to detect the printer, I went to Printers in
>> Control Panel and right-clicked in the empty space on the right side and
>> selected "Add Printer...". Windows was able to find the printer, install
>> it and successfully print a test page. This limited functionality,
>> however, is not the reason I bought an "All-In-One" device. I want it
>> all to work as it does on the other Vista system.
>>
>> I performed a system restore using a restore point set before I got the
>> printer. After restoring my system, I was able to recreate my initial
>> installation attempt where the device was detected but the "Device Setup
>> has failed to complete" again. I have been sitting here for two days
>> hiting the "Retry" button after making the various changes suggested in
>> the postings on the Internet.
>>
>> I have looked in the registry under
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and
>> used printmanagement.msc to see if the printer was installed. It showed
>> up as "HP Officejet Pro L7500 Series (redirected 1)" in both the registry
>> and printmanagement.msc, I'm uncertain what the "(redirected 1)" means
>> as this is the first time I ever saw anything like it. There was also an
>> entry for "Fax (redirected 1/copy 1)" which I assume is the fax
>> functionality of the L7580.
>>
>> After a few hours, messages appeared in my Event Log stating "Printer HP
>> Officejet Pro L7500 Series (redirected 1) was deleted, and users will no
>> longer be able to print to this printer." and "Printer Fax (redirected
>> 1/copy 1) was deleted, and users will no longer be able to print to this
>> printer." When I checked the registry and printmanagement.msc, the
>> printer and fax were gone.
>>
>> Some of the posts I've read say the printer won't be removed without user
>> interaction, however, my Event Log makes me believe differently. Some of
>> the posts indicate the reason the install fails is a permissions issue.
>> I can believe that because of all of the problems with "Access Denied"
>> messages from Vista.
>>
>> I'm posting to this group because some people from Microsoft reply,
>> whereas, no one from HP ever responds to any of the posts on their forums
>> or if HP people do respond, they never identify themselves. If I was HP
>> and had a solution, I would post it as a highlighted link on my main web
>> site based on the number of complaints in their forums and the effect it
>> must be having on their reputation.
>>
>> As I've pointed out, I've tried all of the suggestions I can find but
>> have not found any that allow me to set up the printer on my system.
>> Does anyone have a solution to this problem?
>>
>> Thanks,
>> Tom
>>
>
>

If you can install and print, it's not a printing issue so I doubt the issue
regards permission on the print drivers directory.

So I assume the "HP Network Devices Support" software is still running on
the other machines. See if you can figure out where this software lives
and the binaries it uses and compare the files from the working machine to
the other

You are no incorrect, the system setup issue was fixed in SP1.

How does HP setup the device to print over the network? Is this an HP
network port or do they use the MS Standard TCP/IP Port?

I'll be gone next week so I can't get back to you on this.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" <tbean@newsgroup.nospam> wrote in message
news:uPSjwOglIHA.5660@TK2MSFTNGP02.phx.gbl...
> Alan,
>
> I glad you responded. I've seen your posts and you seem to know as much
> as anyone else whose messages I've read.
>
> Unfortunately, I've already looked at the KB article you suggested and
> checked the version of the Setupapi.dll on my system and I have a newer
> version installed. I had already applied Service Pack 1 on both systems
> running Vista before installiing the printer. My assumption, possibly
> incorrect, is that the newer verion of the files already have the fix. I
> have tried, multiple times, deleting INFCACHE.1 and it does not make any
> difference.
>
> Your post regarding authentication was the one that intrigued me. I was
> going to compare the permissions on the C:\Windows\System32\spool
> directory on the system with the system with the successful install and
> the system I can't install to see if there was a difference. About the
> time I was ready to attempt the comparison, I got the Event Log messages I
> reported and the printer was no longer available. Do you think this could
> be a permissons issue? If so, why would two systems running the same
> fixes and service pack on the same network/domain behave so differently?
>
> Do you have any other ideas about what I can try because at this point I'm
> ready to try anything?
>
> Thanks,
> Tom
>
> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
> news:%236NRgEglIHA.1188@TK2MSFTNGP04.phx.gbl...
>> the (redirected) printers are from a TS session.
>>
>> "HP Network Devices Support has stopped working". This is software from
>> HP
>>
>>
>> This might be the problem
>>
>> Error message when you try to install a new hardware device in Windows
>> Vista: "Windows encountered a problem installing the driver software for
>> your device"
>> http://support.microsoft.com/kb/937187
>>
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>> news:OhiDGEflIHA.5396@TK2MSFTNGP04.phx.gbl...
>>>I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
>>>successfully installed it on another Vista system and a Windows 2003
>>>server. I am having problems installing it on my system which also runs
>>>Vista. I have assigned a static IP address, 192.168.1.15, to the printer
>>>and can ping it and use IE to navigate to http://192.168.1.15 and view
>>>its properties.
>>>
>>> When I initially tried to install the printer, I got to the "Device
>>> Setup" screen which reported that "Device Detected" which was followed
>>> by a message saying "Device Setup has failed to complete." with a red
>>> circle containing a white 'X'. A Windows message box popped up with the
>>> message "HP Network Devices Support has stopped working". I clicked
>>> "Check online for a solution (recommended)" in this message box but no
>>> solution was found but I have sent more than a half-dozen problem
>>> reports to Microsoft.
>>>
>>> Then, I made the mistake of clicking "Next" to continue the installation
>>> thinking I could set the printer up manually after the wizard completed.
>>> After the wizard completed, I tried running setup.exe again to install
>>> the printer but this time it couldn't even detect the device.
>>>
>>> I searched for a resolution to the problem on the Internet but all I
>>> found was a lot of postings making various suggestions which were
>>> reported to work by some and not work by most. Over the two weeks I
>>> have had the printer, I have tried most if not all of them. I
>>> uninstalled the software, downloaded the "scrubber" package from HP and
>>> ran it, downloaded the latest version of the installation package from
>>> HP, deleted INFCACHE.1, and most of the other suggestions (not
>>> solutions) and tried to set up the printer again. I had the same
>>> result, it couldn't detect the device.
>>>
>>> After HP's set up was unable to detect the printer, I went to Printers
>>> in Control Panel and right-clicked in the empty space on the right side
>>> and selected "Add Printer...". Windows was able to find the printer,
>>> install it and successfully print a test page. This limited
>>> functionality, however, is not the reason I bought an "All-In-One"
>>> device. I want it all to work as it does on the other Vista system.
>>>
>>> I performed a system restore using a restore point set before I got the
>>> printer. After restoring my system, I was able to recreate my initial
>>> installation attempt where the device was detected but the "Device Setup
>>> has failed to complete" again. I have been sitting here for two days
>>> hiting the "Retry" button after making the various changes suggested in
>>> the postings on the Internet.
>>>
>>> I have looked in the registry under
>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and
>>> used printmanagement.msc to see if the printer was installed. It showed
>>> up as "HP Officejet Pro L7500 Series (redirected 1)" in both the
>>> registry and printmanagement.msc, I'm uncertain what the "(redirected
>>> 1)" means as this is the first time I ever saw anything like it. There
>>> was also an entry for "Fax (redirected 1/copy 1)" which I assume is the
>>> fax functionality of the L7580.
>>>
>>> After a few hours, messages appeared in my Event Log stating "Printer HP
>>> Officejet Pro L7500 Series (redirected 1) was deleted, and users will no
>>> longer be able to print to this printer." and "Printer Fax (redirected
>>> 1/copy 1) was deleted, and users will no longer be able to print to this
>>> printer." When I checked the registry and printmanagement.msc, the
>>> printer and fax were gone.
>>>
>>> Some of the posts I've read say the printer won't be removed without
>>> user interaction, however, my Event Log makes me believe differently.
>>> Some of the posts indicate the reason the install fails is a permissions
>>> issue. I can believe that because of all of the problems with "Access
>>> Denied" messages from Vista.
>>>
>>> I'm posting to this group because some people from Microsoft reply,
>>> whereas, no one from HP ever responds to any of the posts on their
>>> forums or if HP people do respond, they never identify themselves. If I
>>> was HP and had a solution, I would post it as a highlighted link on my
>>> main web site based on the number of complaints in their forums and the
>>> effect it must be having on their reputation.
>>>
>>> As I've pointed out, I've tried all of the suggestions I can find but
>>> have not found any that allow me to set up the printer on my system.
>>> Does anyone have a solution to this problem?
>>>
>>> Thanks,
>>> Tom
>>>
>>
>>
>

Alan,

The only way I have ever been able to print is after I went to Control
Panel\Printers and selected "Add Printer..." and installed the printer. I
never have successfully installed the printer form the HP installation
package.

When I installed it through "Add Printer...", the printer was not found so I
searched by IP address so it was installed on a TCP/IP port. It then
printed the standard Windows test page.

When I install the printer on the other Vista system, an HP test page was
printed. By the way, the system, where the device was successfully
installed, was installed from the CD but neither the CD nor the newer "Full
Install Package" I downloaded from the HP site works with my system.

I saw a thread from last year where you had responded and mentioned
printmanagement.msc. You also mentioned something about authentication in
one of your replies but didn't elaborate. When I checked the printer in
printmanagement.msd, none of the boxes were checked under Permissions for my
user name. Do you think it would help if I let the installation proceed
until I see the printer again in printmanagement.msc and set permissions for
my user name before letting the installation go on?

As far as the "HP Network Devices Support" service is concerned, I don't
understand why it is necessary when the printer has a static IP address and
the installation has detected my device. It is only when the installation
tries to complete that the install fails. It has found the printer but
doesn't complete the install and never offers any information about why it
didn't complete.

I am considering exporting all the registry keys containing "Officejet" or
"192.168.1.15" from the Vista system where the printer works and importing
them into the registry on my system to see if the printer works or the
installation succeeds. Do you think this would work?

If you get this before you leave, I would really appreciate any thoughts you
have.

Thanks,
Tom

"Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
news:OBYd4qmlIHA.3636@TK2MSFTNGP02.phx.gbl...
> If you can install and print, it's not a printing issue so I doubt the
> issue regards permission on the print drivers directory.
>
> So I assume the "HP Network Devices Support" software is still running on
> the other machines. See if you can figure out where this software lives
> and the binaries it uses and compare the files from the working machine to
> the other
>
> You are no incorrect, the system setup issue was fixed in SP1.
>
> How does HP setup the device to print over the network? Is this an HP
> network port or do they use the MS Standard TCP/IP Port?
>
> I'll be gone next week so I can't get back to you on this.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
> news:uPSjwOglIHA.5660@TK2MSFTNGP02.phx.gbl...
>> Alan,
>>
>> I glad you responded. I've seen your posts and you seem to know as much
>> as anyone else whose messages I've read.
>>
>> Unfortunately, I've already looked at the KB article you suggested and
>> checked the version of the Setupapi.dll on my system and I have a newer
>> version installed. I had already applied Service Pack 1 on both systems
>> running Vista before installiing the printer. My assumption, possibly
>> incorrect, is that the newer verion of the files already have the fix. I
>> have tried, multiple times, deleting INFCACHE.1 and it does not make any
>> difference.
>>
>> Your post regarding authentication was the one that intrigued me. I was
>> going to compare the permissions on the C:\Windows\System32\spool
>> directory on the system with the system with the successful install and
>> the system I can't install to see if there was a difference. About the
>> time I was ready to attempt the comparison, I got the Event Log messages
>> I reported and the printer was no longer available. Do you think this
>> could be a permissons issue? If so, why would two systems running the
>> same fixes and service pack on the same network/domain behave so
>> differently?
>>
>> Do you have any other ideas about what I can try because at this point
>> I'm ready to try anything?
>>
>> Thanks,
>> Tom
>>
>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>> news:%236NRgEglIHA.1188@TK2MSFTNGP04.phx.gbl...
>>> the (redirected) printers are from a TS session.
>>>
>>> "HP Network Devices Support has stopped working". This is software from
>>> HP
>>>
>>>
>>> This might be the problem
>>>
>>> Error message when you try to install a new hardware device in Windows
>>> Vista: "Windows encountered a problem installing the driver software for
>>> your device"
>>> http://support.microsoft.com/kb/937187
>>>
>>>
>>>
>>>
>>> --
>>> Alan Morris
>>> Windows Printing Team
>>> Search the Microsoft Knowledge Base here:
>>> http://support.microsoft.com/search/?adv=1
>>>
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>> news:OhiDGEflIHA.5396@TK2MSFTNGP04.phx.gbl...
>>>>I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
>>>>successfully installed it on another Vista system and a Windows 2003
>>>>server. I am having problems installing it on my system which also runs
>>>>Vista. I have assigned a static IP address, 192.168.1.15, to the
>>>>printer and can ping it and use IE to navigate to http://192.168.1.15
>>>>and view its properties.
>>>>
>>>> When I initially tried to install the printer, I got to the "Device
>>>> Setup" screen which reported that "Device Detected" which was followed
>>>> by a message saying "Device Setup has failed to complete." with a red
>>>> circle containing a white 'X'. A Windows message box popped up with
>>>> the message "HP Network Devices Support has stopped working". I
>>>> clicked "Check online for a solution (recommended)" in this message box
>>>> but no solution was found but I have sent more than a half-dozen
>>>> problem reports to Microsoft.
>>>>
>>>> Then, I made the mistake of clicking "Next" to continue the
>>>> installation thinking I could set the printer up manually after the
>>>> wizard completed. After the wizard completed, I tried running setup.exe
>>>> again to install the printer but this time it couldn't even detect the
>>>> device.
>>>>
>>>> I searched for a resolution to the problem on the Internet but all I
>>>> found was a lot of postings making various suggestions which were
>>>> reported to work by some and not work by most. Over the two weeks I
>>>> have had the printer, I have tried most if not all of them. I
>>>> uninstalled the software, downloaded the "scrubber" package from HP and
>>>> ran it, downloaded the latest version of the installation package from
>>>> HP, deleted INFCACHE.1, and most of the other suggestions (not
>>>> solutions) and tried to set up the printer again. I had the same
>>>> result, it couldn't detect the device.
>>>>
>>>> After HP's set up was unable to detect the printer, I went to Printers
>>>> in Control Panel and right-clicked in the empty space on the right side
>>>> and selected "Add Printer...". Windows was able to find the printer,
>>>> install it and successfully print a test page. This limited
>>>> functionality, however, is not the reason I bought an "All-In-One"
>>>> device. I want it all to work as it does on the other Vista system.
>>>>
>>>> I performed a system restore using a restore point set before I got the
>>>> printer. After restoring my system, I was able to recreate my initial
>>>> installation attempt where the device was detected but the "Device
>>>> Setup has failed to complete" again. I have been sitting here for two
>>>> days hiting the "Retry" button after making the various changes
>>>> suggested in the postings on the Internet.
>>>>
>>>> I have looked in the registry under
>>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and
>>>> used printmanagement.msc to see if the printer was installed. It
>>>> showed up as "HP Officejet Pro L7500 Series (redirected 1)" in both the
>>>> registry and printmanagement.msc, I'm uncertain what the "(redirected
>>>> 1)" means as this is the first time I ever saw anything like it. There
>>>> was also an entry for "Fax (redirected 1/copy 1)" which I assume is the
>>>> fax functionality of the L7580.
>>>>
>>>> After a few hours, messages appeared in my Event Log stating "Printer
>>>> HP Officejet Pro L7500 Series (redirected 1) was deleted, and users
>>>> will no longer be able to print to this printer." and "Printer Fax
>>>> (redirected 1/copy 1) was deleted, and users will no longer be able to
>>>> print to this printer." When I checked the registry and
>>>> printmanagement.msc, the printer and fax were gone.
>>>>
>>>> Some of the posts I've read say the printer won't be removed without
>>>> user interaction, however, my Event Log makes me believe differently.
>>>> Some of the posts indicate the reason the install fails is a
>>>> permissions issue. I can believe that because of all of the problems
>>>> with "Access Denied" messages from Vista.
>>>>
>>>> I'm posting to this group because some people from Microsoft reply,
>>>> whereas, no one from HP ever responds to any of the posts on their
>>>> forums or if HP people do respond, they never identify themselves. If
>>>> I was HP and had a solution, I would post it as a highlighted link on
>>>> my main web site based on the number of complaints in their forums and
>>>> the effect it must be having on their reputation.
>>>>
>>>> As I've pointed out, I've tried all of the suggestions I can find but
>>>> have not found any that allow me to set up the printer on my system.
>>>> Does anyone have a solution to this problem?
>>>>
>>>> Thanks,
>>>> Tom
>>>>
>>>
>>>
>>
>
>

I don't know why HP Network software is running. I don't think it's
required to print.


Can you ping the hostname of the printer network card? The default is
NPI??????, where ? represents a unique hex value.

I assume at this point the 7580 printer driver is not installed. Can you
share the printer from the working Vista machine in order to make a
connection from machine 2 and install the driver?

Once the print driver is installed launch Add Network Printer from
printmanagement.msc or from command line

rundll32 printui.dll,PrintUIEntry /il

enter the hostname or IP and select the driver from the list of installed
drivers.




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" <tbean@newsgroup.nospam> wrote in message
news:%23uliPMrlIHA.2396@TK2MSFTNGP02.phx.gbl...
> Alan,
>
> The only way I have ever been able to print is after I went to Control
> Panel\Printers and selected "Add Printer..." and installed the printer. I
> never have successfully installed the printer form the HP installation
> package.
>
> When I installed it through "Add Printer...", the printer was not found so
> I searched by IP address so it was installed on a TCP/IP port. It then
> printed the standard Windows test page.
>
> When I install the printer on the other Vista system, an HP test page was
> printed. By the way, the system, where the device was successfully
> installed, was installed from the CD but neither the CD nor the newer
> "Full Install Package" I downloaded from the HP site works with my system.
>
> I saw a thread from last year where you had responded and mentioned
> printmanagement.msc. You also mentioned something about authentication in
> one of your replies but didn't elaborate. When I checked the printer in
> printmanagement.msd, none of the boxes were checked under Permissions for
> my user name. Do you think it would help if I let the installation
> proceed until I see the printer again in printmanagement.msc and set
> permissions for my user name before letting the installation go on?
>
> As far as the "HP Network Devices Support" service is concerned, I don't
> understand why it is necessary when the printer has a static IP address
> and the installation has detected my device. It is only when the
> installation tries to complete that the install fails. It has found the
> printer but doesn't complete the install and never offers any information
> about why it didn't complete.
>
> I am considering exporting all the registry keys containing "Officejet" or
> "192.168.1.15" from the Vista system where the printer works and importing
> them into the registry on my system to see if the printer works or the
> installation succeeds. Do you think this would work?
>
> If you get this before you leave, I would really appreciate any thoughts
> you have.
>
> Thanks,
> Tom
>
> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
> news:OBYd4qmlIHA.3636@TK2MSFTNGP02.phx.gbl...
>> If you can install and print, it's not a printing issue so I doubt the
>> issue regards permission on the print drivers directory.
>>
>> So I assume the "HP Network Devices Support" software is still running on
>> the other machines. See if you can figure out where this software lives
>> and the binaries it uses and compare the files from the working machine
>> to the other
>>
>> You are no incorrect, the system setup issue was fixed in SP1.
>>
>> How does HP setup the device to print over the network? Is this an HP
>> network port or do they use the MS Standard TCP/IP Port?
>>
>> I'll be gone next week so I can't get back to you on this.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/search/?adv=1
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>> news:uPSjwOglIHA.5660@TK2MSFTNGP02.phx.gbl...
>>> Alan,
>>>
>>> I glad you responded. I've seen your posts and you seem to know as much
>>> as anyone else whose messages I've read.
>>>
>>> Unfortunately, I've already looked at the KB article you suggested and
>>> checked the version of the Setupapi.dll on my system and I have a newer
>>> version installed. I had already applied Service Pack 1 on both systems
>>> running Vista before installiing the printer. My assumption, possibly
>>> incorrect, is that the newer verion of the files already have the fix.
>>> I have tried, multiple times, deleting INFCACHE.1 and it does not make
>>> any difference.
>>>
>>> Your post regarding authentication was the one that intrigued me. I was
>>> going to compare the permissions on the C:\Windows\System32\spool
>>> directory on the system with the system with the successful install and
>>> the system I can't install to see if there was a difference. About the
>>> time I was ready to attempt the comparison, I got the Event Log messages
>>> I reported and the printer was no longer available. Do you think this
>>> could be a permissons issue? If so, why would two systems running the
>>> same fixes and service pack on the same network/domain behave so
>>> differently?
>>>
>>> Do you have any other ideas about what I can try because at this point
>>> I'm ready to try anything?
>>>
>>> Thanks,
>>> Tom
>>>
>>> "Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
>>> news:%236NRgEglIHA.1188@TK2MSFTNGP04.phx.gbl...
>>>> the (redirected) printers are from a TS session.
>>>>
>>>> "HP Network Devices Support has stopped working". This is software
>>>> from HP
>>>>
>>>>
>>>> This might be the problem
>>>>
>>>> Error message when you try to install a new hardware device in Windows
>>>> Vista: "Windows encountered a problem installing the driver software
>>>> for your device"
>>>> http://support.microsoft.com/kb/937187
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Alan Morris
>>>> Windows Printing Team
>>>> Search the Microsoft Knowledge Base here:
>>>> http://support.microsoft.com/search/?adv=1
>>>>
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>>
>>>> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
>>>> news:OhiDGEflIHA.5396@TK2MSFTNGP04.phx.gbl...
>>>>>I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
>>>>>successfully installed it on another Vista system and a Windows 2003
>>>>>server. I am having problems installing it on my system which also runs
>>>>>Vista. I have assigned a static IP address, 192.168.1.15, to the
>>>>>printer and can ping it and use IE to navigate to http://192.168.1.15
>>>>>and view its properties.
>>>>>
>>>>> When I initially tried to install the printer, I got to the "Device
>>>>> Setup" screen which reported that "Device Detected" which was followed
>>>>> by a message saying "Device Setup has failed to complete." with a red
>>>>> circle containing a white 'X'. A Windows message box popped up with
>>>>> the message "HP Network Devices Support has stopped working". I
>>>>> clicked "Check online for a solution (recommended)" in this message
>>>>> box but no solution was found but I have sent more than a half-dozen
>>>>> problem reports to Microsoft.
>>>>>
>>>>> Then, I made the mistake of clicking "Next" to continue the
>>>>> installation thinking I could set the printer up manually after the
>>>>> wizard completed. After the wizard completed, I tried running
>>>>> setup.exe again to install the printer but this time it couldn't even
>>>>> detect the device.
>>>>>
>>>>> I searched for a resolution to the problem on the Internet but all I
>>>>> found was a lot of postings making various suggestions which were
>>>>> reported to work by some and not work by most. Over the two weeks I
>>>>> have had the printer, I have tried most if not all of them. I
>>>>> uninstalled the software, downloaded the "scrubber" package from HP
>>>>> and ran it, downloaded the latest version of the installation package
>>>>> from HP, deleted INFCACHE.1, and most of the other suggestions (not
>>>>> solutions) and tried to set up the printer again. I had the same
>>>>> result, it couldn't detect the device.
>>>>>
>>>>> After HP's set up was unable to detect the printer, I went to Printers
>>>>> in Control Panel and right-clicked in the empty space on the right
>>>>> side and selected "Add Printer...". Windows was able to find the
>>>>> printer, install it and successfully print a test page. This limited
>>>>> functionality, however, is not the reason I bought an "All-In-One"
>>>>> device. I want it all to work as it does on the other Vista system.
>>>>>
>>>>> I performed a system restore using a restore point set before I got
>>>>> the printer. After restoring my system, I was able to recreate my
>>>>> initial installation attempt where the device was detected but the
>>>>> "Device Setup has failed to complete" again. I have been sitting here
>>>>> for two days hiting the "Retry" button after making the various
>>>>> changes suggested in the postings on the Internet.
>>>>>
>>>>> I have looked in the registry under
>>>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and
>>>>> used printmanagement.msc to see if the printer was installed. It
>>>>> showed up as "HP Officejet Pro L7500 Series (redirected 1)" in both
>>>>> the registry and printmanagement.msc, I'm uncertain what the
>>>>> "(redirected 1)" means as this is the first time I ever saw anything
>>>>> like it. There was also an entry for "Fax (redirected 1/copy 1)"
>>>>> which I assume is the fax functionality of the L7580.
>>>>>
>>>>> After a few hours, messages appeared in my Event Log stating "Printer
>>>>> HP Officejet Pro L7500 Series (redirected 1) was deleted, and users
>>>>> will no longer be able to print to this printer." and "Printer Fax
>>>>> (redirected 1/copy 1) was deleted, and users will no longer be able to
>>>>> print to this printer." When I checked the registry and
>>>>> printmanagement.msc, the printer and fax were gone.
>>>>>
>>>>> Some of the posts I've read say the printer won't be removed without
>>>>> user interaction, however, my Event Log makes me believe differently.
>>>>> Some of the posts indicate the reason the install fails is a
>>>>> permissions issue. I can believe that because of all of the problems
>>>>> with "Access Denied" messages from Vista.
>>>>>
>>>>> I'm posting to this group because some people from Microsoft reply,
>>>>> whereas, no one from HP ever responds to any of the posts on their
>>>>> forums or if HP people do respond, they never identify themselves. If
>>>>> I was HP and had a solution, I would post it as a highlighted link on
>>>>> my main web site based on the number of complaints in their forums and
>>>>> the effect it must be having on their reputation.
>>>>>
>>>>> As I've pointed out, I've tried all of the suggestions I can find but
>>>>> have not found any that allow me to set up the printer on my system.
>>>>> Does anyone have a solution to this problem?
>>>>>
>>>>> Thanks,
>>>>> Tom
>>>>>
>>>>
>>>>
>>>
>>
>>
>

rundll32 printui.dll,PrintUIEntry /ip

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Alan Morris [MSFT]" <alanmo@online.microsoft.com> wrote in message
news:OiEPOEmnIHA.4744@TK2MSFTNGP06.phx.gbl...
>I don't know why HP Network software is running. I don't think it's
>required to print.
>
>
> Can you ping the hostname of the printer network card? The default is
> NPI??????, where ? represents a unique hex value.
>
> I assume at this point the 7580 printer driver is not installed. Can you
> share the printer from the working Vista machine in order to make a
> connection from machine 2 and install the driver?
>
> Once the print driver is installed launch Add Network Printer from
> printmanagement.msc or from command line
>
> rundll32 printui.dll,PrintUIEntry /ip
>
> enter the hostname or IP and select the driver from the list of installed
> drivers.
>
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> "Tom Bean" <tbean@newsgroup.nospam> wrote in message
> news:%23uliPMrlIHA.2396@TK2MSFTNGP02.phx.gbl...
>> Alan,
>>
>> The only way I have ever been able to print is after I went to Control
>> Panel\Printers and selected "Add Printer..." and installed the printer.
>> I never have successfully installed the printer form the HP installation
>> package.
>>
>> When I installed it through "Add Printer...", the printer was not found
>> so I searched by IP address so it was installed on a TCP/IP port. It
>> then printed the standard Windows test page.
>>
>> When I install the printer on the other Vista system, an HP test page was
>> printed. By the way, the system, where the device was successfully
>> installed, was installed from the CD but neither the CD nor the newer
>> "Full Install Package" I downloaded from the HP site works with my
>> system.
>>
>> I saw a thread from last year where you had responded and mentioned
>> printmanagement.msc. You also mentioned something about authentication
>> in one of your replies but didn't elaborate. When I checked the printer
>> in printmanagement.msd, none of the boxes were checked under Permissions
>> for my user name. Do you think it would help if I let the installation
>> proceed until I see the printer again in printmanagement.msc and set
>> permissions for my user name before letting the installation go on?
>>
>> As far as the "HP Network Devices Support" service is concerned, I don't<